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Special Topic in
          Information Architecture
           Content Strategy




Content Strategy                      The Information School
                                     University of Washington
Objectives
  Introduce and Understand
  • Overlapping practices in IA, UX
  • What do IAs actually do: skills and
    deliverables
  • What is our IA Project Process?




Content Strategy                           The Information School
                                          University of Washington
Readings
  • Cummings, Michael (2009). Information Architecture. Retrieved 23
    March 2011 from Interaction-Design.org: http://www.interaction-
    design.org/encyclopedia/information_architecture.html

  • What is IA. Retrieved 23 March 2011 from iainstitute.org:
    http://iainstitute.org/en/learn/resources/what_is_ia.php

  • Davis, Nathaniel (2011). Framing the Practice of Information
    Architecture. Retrieved 1 December 2011 from
    http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-
    information-architecture.php

  • Davis, Nathaniel (2011). The T-Model and Strategies for Hiring IA
    Practitioners Part 1. Retreived December 1 2012 from
    http://www.uxmatters.com/mt/archives/2011/10/the-t-model-and-
    strategies-for-hiring-ia-practitioners-part-1.php.



Content Strategy                                                 The Information School
                                                                University of Washington
Content Strategy
 Frank C. Müller    The Information School
                   University of Washington
Keywords
  •   User Centered Design
  •   User Experience
  •   Information Architecture
  •   User Interface
  •   Interaction Design
  •   Content


Content Strategy                  The Information School
                                 University of Washington
Keywords
  Information Architecture is a set of methods
  for classifying, storing, accessing, displaying
  and using information.

  OR




Content Strategy                            The Information School
                                           University of Washington
Interaction Design Foundation
  Information Architecture is a discipline and a set of methods that aim to
  identify and organize information in a purposeful and service-oriented way. It
  is also a term used to describe the resulting document or documents that
  define the facets of a given information domain. The goal of Information
  Architecture is to improve information access, relevancy, and usefulness to
  a given audience, as well as improve the publishing entity's ability to maintain
  and develop the information over time. It is primarily associated with website
  design and it is directly related to the following professional disciplines: User
  interface design, content development, content management, usability
  engineering, interaction design, and user experience design. It is also indirectly
  related to database design, document design, and knowledge management.




                                       http://www.interaction-design.org/encyclopedia/information_architecture.html




Content Strategy                                                                                                       The Information School
                                                                                                                      University of Washington
• The structural design of shared information
    environments.
  • The art and science of organizing and labeling
    web sites, intranets, online communities and
    software to support usability and findability.
  • An emerging community of practice focused on
    bringing principles of design and architecture to
    the digital landscape.

                         http://iainstitute.org/en/learn/resources/what_is_ia.php




Content Strategy                                                                     The Information School
                                                                                    University of Washington
Explain IA




  http://www.flickr.com/groups/explainia/
                                                         Murray Thompson murdocke23



Content Strategy                                                    The Information School
                                                                   University of Washington
Explain IA




    http://www.flickr.com/photos/boltron/4329185089/in/pool-1326826@N23/
                                            Explain IA Grand Prize Award-Winning entry for the Explain IA Contest. Shot and
                                            directed by Nate Bolt and Kate Nartker who make these weird videos for fun as Beep
                                            Show. This one was for for Bolt | Peters. Starring Audrey as "daughter" and Frances
                                            James as "mother."




Content Strategy                                                                                                         The Information School
                                                                                                                        University of Washington
Rosenfeld and Morville’s Information
           Architecture Iceberg




                     http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php
                         http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php




ContentStrategy
Content Strategy                                                                                The Information School
                                                                                               University of Washington
Nate Davis Information Architecture Iceberg




                       http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php




Content Strategy                                                                               The Information School
                                                                                              University of Washington
Boersma T-Model for user experience design




 Davis, Nathaniel (2011). The T-Model and Strategies for Hiring IA Practitioners: Part 2. Retrieved 1 December 2011
 fromhttp://www.uxmatters.com/mt/archives/2011/11/the-t-model-and-strategies-for-hiring-ia-practitioners-part-
 2.php


ContentStrategy
Content Strategy                                                                                     The Information School
                                                                                                    University of Washington
Segmentation of UX practice verticals




ContentStrategy
Content Strategy                                          The Information School
                              The Information School University of of Washington
                                                        University
                                                                   Washington
Competencies of a freshman IA practitioner




Content Strategy                         The Information School
                                        University of Washington
Competencies of a junior IA practitioner




Content Strategy                          The Information School
                                         University of Washington
Competencies of a senior IA practitioner




Content Strategy                         The Information School
                                        University of Washington
Bingo




Content Strategy            The Information School
                           University of Washington
Activity a job by any other name
    Match the job title to the description




Content Strategy                              The Information School
                                             University of Washington
Activity a job by any name




Content Strategy                        The Information School
                                       University of Washington
Content Strategy                The Information School
                   Ron Armstrong University of Washington
WASP Curriculum Competencies
 http://interact.webstandards.org/curriculum/user-science/information-
 architecture-1?overview




         Research/Project Definition

                  Content Organization & Structure

                            Process: Flows, Storyboards, Patterns

                                       Structure: Maps, Diagrams, Wireframes

                                              Interaction: Specifications, Prototypes




Content Strategy                                                                         The Information School
                                                                                        University of Washington
Activities and deliverables in an IA Project

    Conduct Client Interviews                   Storyboarding
    User Needs/Research Overview                Process Flows
    Project Brief
    Create a Persona
    Conduct a Competitive Analysis              Global Site Map
                                                Page Description Diagram
                                                Wireframe
    Create Content Inventory
    Conduct Content Audit
    Create Content Map                          Functional Specifications
    Card Sort                                   Prototype



                               Usability Test Plan
                               Usability Testing



Content Strategy                                                             The Information School
                                                                            University of Washington
IA Project Process

  Research         Design   Instruct

   Why             What     How




Content Strategy                    The Information School
                                   University of Washington
IA Project Process

   Define          Decide       Demonstrate




    Research           Design   Instruct




Content Strategy                            The Information School
                                           University of Washington
IA Project Process

  Define               Decide   Demonstrate



              Then What?




Content Strategy                     The Information School
                                    University of Washington
IA Project Process

   Define               Decide         Demonstrate
   Research             Design         Instruct
   Client               Organization   Requirements
   •Business Goals      Labels/Terms
   •Business Brief
   Users/Audience       Structure      Specifications
   •User Needs          Maps
   •Persona
   Content              Actions        Interactions
   •Audit Analysis      Flows          Prototypes
   •Strategy
   Discovery            Design         Development
   Why                  What           How


Content Strategy                                         The Information School
                                                        University of Washington
Questions?




Content Strategy             The Information School
                            University of Washington
Does it always have to be this
                 way?
  • It depends…




Content Strategy                  The Information School
                                 University of Washington
How long does it take?
  • It depends…




Content Strategy                  The Information School
                                 University of Washington
Where does it really start
  • Scope
  • Budget
  • Timeline




Content Strategy                 The Information School
                                University of Washington
IA Project Process
    Define         Decide   Demonstrate
    Research       Design   Instruct
    Discovery      Plan     Presentation
    Why            What     How


    Where will you be working?




Content Strategy                            The Information School
                                           University of Washington
Extras: Match the Tool
 What is this deliverable?
 What can you use to make it?

 IA Institute
 http://iainstitute.org/tools/

 Konigi
 http://konigi.com/tools/overview

 Rapid Prototypes
 http://adaptivepath.com/ideas/rapid-prototyping-tools

 User Experience Deliverables
 http://semanticstudios.com/publications/semantics/000228.php




Content Strategy                                                 The Information School
                                                                University of Washington
Examples of Why
   Stories. A good story about a                                  Personas. Portraits and profiles of user
   user's experience can help people                              types (and their goals and behaviors)
   to see the problem (or                                         remind us all that "you are not the user"
   opportunity), motivate people to                               and serve as an invaluable compass for
   take action, and stick in people's                             design and development.
   memories long after we're gone.




 Peter Morville “User Experience Deliverables” Semantic Studios
 http://semanticstudios.com/publications/semantics/000228.php




Content Strategy                                                                                The Information School
                                                                                               University of Washington
Examples of What
   Concept Maps. In the territory                                 System Maps. A visual representation of
   of concepts, a good map can                                    objects and relationships within a system
   help us see where we are and                                   can aid understanding and finding for
   decide what to do by                                           both stakeholders and users. Shift gears
   establishing                                                   from "as-is" to "to-be" and you have a
   landmarks, clarifying                                          blueprint for structural redesign.
   relationships, and identifying
   true north.




 Peter Morville “User Experience Deliverables” Semantic Studios
 http://semanticstudios.com/publications/semantics/000228.php




Content Strategy                                                                                The Information School
                                                                                               University of Washington
Examples of How
   Specifications. An explicit set                                Prototypes. From paper prototypes to
   of requirements describing the                                 pre-alpha software and hardware,
   behavior or function of a                                      working models drive rapid iteration and
   system is often a necessary                                    emotional engagement by showing how a
   element in the transition from                                 product will look and feel.
   design to development.




 Peter Morville “User Experience Deliverables” Semantic Studios
 http://semanticstudios.com/publications/semantics/000228.php




Content Strategy                                                                               The Information School
                                                                                              University of Washington

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Information Architecture: Intro to the Job, Lecture Day 2

  • 1. Special Topic in Information Architecture Content Strategy Content Strategy The Information School University of Washington
  • 2. Objectives Introduce and Understand • Overlapping practices in IA, UX • What do IAs actually do: skills and deliverables • What is our IA Project Process? Content Strategy The Information School University of Washington
  • 3. Readings • Cummings, Michael (2009). Information Architecture. Retrieved 23 March 2011 from Interaction-Design.org: http://www.interaction- design.org/encyclopedia/information_architecture.html • What is IA. Retrieved 23 March 2011 from iainstitute.org: http://iainstitute.org/en/learn/resources/what_is_ia.php • Davis, Nathaniel (2011). Framing the Practice of Information Architecture. Retrieved 1 December 2011 from http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of- information-architecture.php • Davis, Nathaniel (2011). The T-Model and Strategies for Hiring IA Practitioners Part 1. Retreived December 1 2012 from http://www.uxmatters.com/mt/archives/2011/10/the-t-model-and- strategies-for-hiring-ia-practitioners-part-1.php. Content Strategy The Information School University of Washington
  • 4. Content Strategy Frank C. Müller The Information School University of Washington
  • 5. Keywords • User Centered Design • User Experience • Information Architecture • User Interface • Interaction Design • Content Content Strategy The Information School University of Washington
  • 6. Keywords Information Architecture is a set of methods for classifying, storing, accessing, displaying and using information. OR Content Strategy The Information School University of Washington
  • 7. Interaction Design Foundation Information Architecture is a discipline and a set of methods that aim to identify and organize information in a purposeful and service-oriented way. It is also a term used to describe the resulting document or documents that define the facets of a given information domain. The goal of Information Architecture is to improve information access, relevancy, and usefulness to a given audience, as well as improve the publishing entity's ability to maintain and develop the information over time. It is primarily associated with website design and it is directly related to the following professional disciplines: User interface design, content development, content management, usability engineering, interaction design, and user experience design. It is also indirectly related to database design, document design, and knowledge management. http://www.interaction-design.org/encyclopedia/information_architecture.html Content Strategy The Information School University of Washington
  • 8. • The structural design of shared information environments. • The art and science of organizing and labeling web sites, intranets, online communities and software to support usability and findability. • An emerging community of practice focused on bringing principles of design and architecture to the digital landscape. http://iainstitute.org/en/learn/resources/what_is_ia.php Content Strategy The Information School University of Washington
  • 9. Explain IA http://www.flickr.com/groups/explainia/ Murray Thompson murdocke23 Content Strategy The Information School University of Washington
  • 10. Explain IA http://www.flickr.com/photos/boltron/4329185089/in/pool-1326826@N23/ Explain IA Grand Prize Award-Winning entry for the Explain IA Contest. Shot and directed by Nate Bolt and Kate Nartker who make these weird videos for fun as Beep Show. This one was for for Bolt | Peters. Starring Audrey as "daughter" and Frances James as "mother." Content Strategy The Information School University of Washington
  • 11. Rosenfeld and Morville’s Information Architecture Iceberg http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php ContentStrategy Content Strategy The Information School University of Washington
  • 12. Nate Davis Information Architecture Iceberg http://uxmatters.com/mt/archives/2011/09/framing-the-practice-of-information-architecture.php Content Strategy The Information School University of Washington
  • 13. Boersma T-Model for user experience design Davis, Nathaniel (2011). The T-Model and Strategies for Hiring IA Practitioners: Part 2. Retrieved 1 December 2011 fromhttp://www.uxmatters.com/mt/archives/2011/11/the-t-model-and-strategies-for-hiring-ia-practitioners-part- 2.php ContentStrategy Content Strategy The Information School University of Washington
  • 14. Segmentation of UX practice verticals ContentStrategy Content Strategy The Information School The Information School University of of Washington University Washington
  • 15. Competencies of a freshman IA practitioner Content Strategy The Information School University of Washington
  • 16. Competencies of a junior IA practitioner Content Strategy The Information School University of Washington
  • 17. Competencies of a senior IA practitioner Content Strategy The Information School University of Washington
  • 18. Bingo Content Strategy The Information School University of Washington
  • 19. Activity a job by any other name Match the job title to the description Content Strategy The Information School University of Washington
  • 20. Activity a job by any name Content Strategy The Information School University of Washington
  • 21. Content Strategy The Information School Ron Armstrong University of Washington
  • 22. WASP Curriculum Competencies http://interact.webstandards.org/curriculum/user-science/information- architecture-1?overview Research/Project Definition Content Organization & Structure Process: Flows, Storyboards, Patterns Structure: Maps, Diagrams, Wireframes Interaction: Specifications, Prototypes Content Strategy The Information School University of Washington
  • 23. Activities and deliverables in an IA Project Conduct Client Interviews Storyboarding User Needs/Research Overview Process Flows Project Brief Create a Persona Conduct a Competitive Analysis Global Site Map Page Description Diagram Wireframe Create Content Inventory Conduct Content Audit Create Content Map Functional Specifications Card Sort Prototype Usability Test Plan Usability Testing Content Strategy The Information School University of Washington
  • 24. IA Project Process Research Design Instruct Why What How Content Strategy The Information School University of Washington
  • 25. IA Project Process Define Decide Demonstrate Research Design Instruct Content Strategy The Information School University of Washington
  • 26. IA Project Process Define Decide Demonstrate Then What? Content Strategy The Information School University of Washington
  • 27. IA Project Process Define Decide Demonstrate Research Design Instruct Client Organization Requirements •Business Goals Labels/Terms •Business Brief Users/Audience Structure Specifications •User Needs Maps •Persona Content Actions Interactions •Audit Analysis Flows Prototypes •Strategy Discovery Design Development Why What How Content Strategy The Information School University of Washington
  • 28. Questions? Content Strategy The Information School University of Washington
  • 29. Does it always have to be this way? • It depends… Content Strategy The Information School University of Washington
  • 30. How long does it take? • It depends… Content Strategy The Information School University of Washington
  • 31. Where does it really start • Scope • Budget • Timeline Content Strategy The Information School University of Washington
  • 32. IA Project Process Define Decide Demonstrate Research Design Instruct Discovery Plan Presentation Why What How Where will you be working? Content Strategy The Information School University of Washington
  • 33. Extras: Match the Tool What is this deliverable? What can you use to make it? IA Institute http://iainstitute.org/tools/ Konigi http://konigi.com/tools/overview Rapid Prototypes http://adaptivepath.com/ideas/rapid-prototyping-tools User Experience Deliverables http://semanticstudios.com/publications/semantics/000228.php Content Strategy The Information School University of Washington
  • 34. Examples of Why Stories. A good story about a Personas. Portraits and profiles of user user's experience can help people types (and their goals and behaviors) to see the problem (or remind us all that "you are not the user" opportunity), motivate people to and serve as an invaluable compass for take action, and stick in people's design and development. memories long after we're gone. Peter Morville “User Experience Deliverables” Semantic Studios http://semanticstudios.com/publications/semantics/000228.php Content Strategy The Information School University of Washington
  • 35. Examples of What Concept Maps. In the territory System Maps. A visual representation of of concepts, a good map can objects and relationships within a system help us see where we are and can aid understanding and finding for decide what to do by both stakeholders and users. Shift gears establishing from "as-is" to "to-be" and you have a landmarks, clarifying blueprint for structural redesign. relationships, and identifying true north. Peter Morville “User Experience Deliverables” Semantic Studios http://semanticstudios.com/publications/semantics/000228.php Content Strategy The Information School University of Washington
  • 36. Examples of How Specifications. An explicit set Prototypes. From paper prototypes to of requirements describing the pre-alpha software and hardware, behavior or function of a working models drive rapid iteration and system is often a necessary emotional engagement by showing how a element in the transition from product will look and feel. design to development. Peter Morville “User Experience Deliverables” Semantic Studios http://semanticstudios.com/publications/semantics/000228.php Content Strategy The Information School University of Washington