Ibm connections4 webcast

IBM Connections 4.0 webmøte
Torsdag 13/12 2012 kl 9:00-10:00

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Emmar Hoel (IBM Norge)
emmar.hoel@no.ibm.com
@emmarhoel

With e-business our use of the internet went through a fundamental
transformation which changed how we conduct business forever

From Surfing to Selling

From Browsing to Buying

2 © 2012 IBM Corporation

The social media revolution is changing the way people interact
and creates new relationships leveraging the social graph

3 Note: Image will be updated removing logos. No legal permission for icons © 2012 IBM Corporation

Three shifts are creating an opportunity for social technology to create real
business value

Pressure to build and share expertise Increasingly influential and vocal
for competitive advantage customers

Growing demand for 24/7 and mobile connectedness


Social media and the emergence of social graphs is illustrating opportunities
for competitive advantage by integrating social into business processes

Market Management Critical Situation Process:
Process: Marketing Customer Service
We can now do market Find who can best help me
segmentation in real-time. address this urgent problem
for my client

Software Deployment Process: Talent Management Process:
IT HR
Find the technical Anticipate and react
expertise to fix an error competitive poaching
in our ERP system. of top talent
Lead Development Process: Sales
Use predictive analytics to gather insights into
what customers will buy next


Leaders in every industry are leveraging Social Business technology to
disrupt their industries and create competitive advantage

Activate the workforce Create a smarter
Improve productivity and unleash innovation by
tapping into the collective intelligence inside and
workforce
outside their organizations “When the right people engage with the right
community, they can change the way business
works”

Delight customers Create exceptional
Increase loyalty, advocacy, and revenue by listening, customer experiences
analyzing, and acting upon new insights to anticipate
individual customers needs “When customers are engaged on their own
terms, you create more than a sale, you create
an advocate”


To become a social business, leaders must define the right problem to
address and develop a purposeful and deliberate plan

1. Core business processes

Customer Product and Service
Sales Marketing HR
Service Development

2. Foster trust and transform culture

Create a shared Design social work
Align adoption strategy Manage to a new way of
vision of the culture practices into existing
and measurements working, thinking, trusting
business processes
with organizational culture and engaging customers


With IBM Connections, you can leverage a social collaboratoin solution that
provides a foundation for social business

Make everything social Eliminate the guesswork
and bring your brand to every The social business solution that offers the most
experience powerful social analytics and metrics to foster vital
networks & communities
The only social business solution that can integrate
social into your business processes and across your
entire customer experience

Unlock creativity everywhere Deploy however you want
– it's easy
The only social business solution that is ready to be The only social business solution that offers the
delivered to any mobile device choice to deploy in the cloud, on premise and
hybrid options — it’s never been easier


IBM Connections
●
...is social software, designed to meet the needs of business.

●
...empowers business professionals to be more innovative and
productive, by helping them identify and build networks of
subject matter experts.

●
...facilitates the creation of vibrant communities of employees,
business partners, and customers where creative ideas can be
exchanged that can foster increased business growth.

●
...helps teams accomplish their business objectives, whether
they are located locally or distributed geographically.

Integrated Capabilities of IBM Connections

Home Forums
See what's happening across your social Exchange ideas with, and benefit from
network the expertise of others

Profiles Social Analytics
Find the people you need Discover who and what you don’t know via
recommendations and metrics

Communities
Micro-blogging
Work with people who share common
Reach out for help or share news with
roles and expertise, media gallery and
your social network
ideation
Files Bookmarks
Post, share, and discover documents, Save, share, and discover bookmarks
presentations, images, and more

Blogs
Wikis Present your own ideas, and learn from
Create web content together others

Activities Mobile
Organize your work and tap your Access Connections anywhere, anytime
professional network with mobile & tablet access

Profiles Respond faster to customers
and make better decisions

●
Quickly find the people
and expertise you need

●
Post a status message
informing your network
of what you are doing

●
Grow and maintain
your professional
network

●
Communicate to your
network your expertise
and content

Profiles Respond faster to customers
and make better decisions

Social
Analytics

Synchronized
Social Person Info
tagging
Org
Structure

Social
Networking

Micro-
blogging

Custom
links &
widgets

Microblogs Enable a more
effective workforce

• Stay informed and connected
• Easily share files & photos in your status
updates
• Provide feedback in status updates by using a
single click to indicate 'Like'
– See and find others in the organization
who liked the entry
• Search across all status updates to leverage
intellectual capital created in these micro
conversations
• Follow conversations via hashtags

Home Reduce
redundant work

●
A consolidated, customizable overview of
your social network
●
Access status updates and content
changes from your network
●
Integrate 3rd party content more easily
via open standards
●
Take action on content directly from your
Activity Stream without switching
contexts
●
Share and personalize Status Updates
and Files using the share button
●
Repost interesting content from your
network in one click
●
View recommendations content to view

Home Reduce
redundant work

Filter what
you need

Work directly
in the stream

View & Act
on updates

Includes 3rd
party updates

Email Digest Reduce
redundant work

• Includes option to receive followed content as an
email digest
• Central preferences for how to get notified about
different types of content
• Ability to follow individual content, people,
communities and tags

Connections Mail Reduce
redundant work

Access mail
& calendar

Read &
Backend is flexible:
respond to
Domino or Exchange
mail

Social Analytics Discover what and
who you should know

●
Personalized, smart
recommendations for the People,
Community and Content you
should know

●
Based on your Profile, tags, social
network, and actions

●
Found in Home page, Profiles
and Communities

Communities Increase sales and
customer retention

●
Help people who share common
interests to exchange and share
information and ideas

●
Create public, private and
moderated communities

●
Share files, watch videos in the
media gallery, vote on ideas, plan
projects, share using blogs, wikis,
forums, and more in a community

●
Calendar provides a central place
to plan and coordinate team
events

Communities Increase sales and
customer retention

Access people
Add a status or & information
content update

Create a
compelling
experience

See what's new &
take action

Ideation Harvest and
execute ideas faster

●
Gather structured feedback
through Ideation Blogs from
customers
● Generation and filtering of the
best ideas
● Post ideas and gather feedback
from customers in a more
efficient and structured way
● Allow voting and comments from
customers to bring popular ideas
to surface
● Facilitate moving the best ideas
to development of the idea via
use of Activities

Ideation Harvest and
execute ideas faster

Add Ideation to Create & vote
your community on ideas Customize
ideation settings

Graduate ideas
to take action

Community Metrics Understand
community adoption

● Reports / dashboard to monitor adoption and
community vitality
● Comprehensive set of metrics of all
Connections services and page views
● Targeted Users
● Business Owner / IT Owner
● Community Owner

● Supports extensibility
● Flexible drill down and data slicing
● Create custom reports or modify existing
ones

Media Gallery
●
Upload images and videos
for viewing inline
●
Preview an image and
watch a video from a
preview dialog
●
Stores uploaded images
and videos into the Files
repository for easy
download

Community Events Schedule and keep
track of team
events
Many views
supported (by week,
●
Event calendar month, etc)
provides a central
place to plan and
coordinate team
events
●
Accessible from IBM
Lotus Notes® &
Microsoft Outlook®
●
Events appear in
activity stream
●
Social commenting
Webcal link to add to
for each event your personal
calendar

Social Bridging Bring external
content in

● Support
collaboration
External content can
between suppliers, be discussed
customers, and internally
employees

● Bridge External content can
be discussed
internal/external internally
collaboration to
provide the correct
answers in a timely
manner

Social Bridging Act on information
on other sites

Topic duplicated
in the dialog

Pinning for keeping
the topic visible
Select from your
communities and forums

Add comments to
the posting

Social Bridging Monitor Linked
Communities

Both internal and
external communities
appear in the related
community widget

Monitor what's happening
in external communities
from the internal
community Monitor what's happening
in external communities
from the internal
community

Moderation Encourage community
growth with confidence

● Higher quality community
participation through
moderation
● Get the benefits of
community participation,
while also having the
confidence of being able to
moderate and govern
activity and content in your
customer communities
● Protect the community from
inappropriate content
● Community members and
owners can participate in
the moderation process

Document Management
● Connect your
Community to a
document library
● IBM Content
Manager
● IBM FileNet

● Work with managed
documents from within
a Community

● Customize Community
to add document
management
capabilities

Activities Complete projects on
time and meet goals

●
Gather the e-mails, IM chats,
documents, messages, and
other information that you and
your team need to accomplish
a project
●
Assign To Dos to project
members
●
Customize and organize an
activity with sections
●
Create an activity for use by
the members of a community
●
Create Activity Templates to
capture and reuse best
practices
●
Leverage activities in small
groups or large communities

Files Spend less time
searching for information

●
Share documents,
spreadsheets, presentations,
and others without sending large
attachments through e-mail
– Tag files so that they're easy to find; add
recommendations and comments
– Share files with selected individuals,
groups and communities, or make them
public
– View sharing properties, such as who
has shared a file and with whom,
people who have downloaded files
– Manage versions and allow others to
upload new versions
– Search for text in the title or body of the
file
– Organize files in public or private folders
– Optionally moderate file submission

Blogs Generate new product
and services faster

●
Blogs help you connect with people
- whether you know them or not,
whether they are inside or outside
your organization, whether they are
internal or external.
●
Readers benefit from the
knowledge of subject matter
experts.
●
Share your unique perspective and
expertise — solicit and rate
feedback — without worrying about
filling up everyone's inbox.
●
Blogs help you communicate with
your peers or colleagues and
accelerate innovation.
●
Optionally moderate blog content

Wikis Improve efficiency across
your organization

●
An easy way to post, share, and
comment on content

●
A place for you and your teams can
collaboratively edit content
– Create wiki pages; enter and edit content
using a rich text editor, adding HTML, or
editing in wiki markup
– Compare wiki page versions
– Subscribe to wiki pages to be notified of
changes
– Organize pages hierarchically
– Recommend, tag, and comment on pages
– Subscribe to wiki pages to be notified of
changes
– Control and assign read access, write
access, or manager access privileges

Forums Reduce support costs
with customer self-help

• Start discussions and
exchange thoughts
• Brainstorm and collect
feedback on new product
ideas
• Use stand-alone or integrated
within a Community
• Hold public or private
discussions
• Foster question-and-answer
dialogue
• Optionally moderate forum
content

Bookmarks Faster access to
quality information

●
Bookmark any web page and track bookmarks you need quick access
to in a single place
●
Surface popular bookmarks and see what topics are trending
●
Enhance search results with relevant, highly rated bookmarks
●
Find information faster by
leveraging the experience
of others

Mobile Apps Anytime, anyplace
access to your network

● Access all of your Connections data
from mobile browsers and free native
apps
● New Look with Sliding Drawers
● Offline support for Files
● Geo Location Tracking
● Add Profiles to Device Contacts
● Activity Stream support
● Download native app from major app
stores: iTunes®, Google Play
(formerly Android Market), Blackberry
App Worlds™

Mobile Apps Anytime, anyplace
access to your network

● Tablet App Capabilities
● Full iPad Support
● Media Gallery – upload
photos/videos from your device
(iPad 2 or later)
● Access Ideation Blogs
● Hyperlinks in Status Updates
● Improved Home screen
navigation style
● Saved login information in native
app
● Download native app from iTunes
App Store

Social Everywhere
Expand the reach of IBM Connections

Access
Points
And more ...

Services could include; Mail, Services could include; web Services could include; real-
Social presence awareness, document editing, time sentiment analysis, web
business meetings, collaborative collaborative authoring, analytics, smart filtering &
capabilities document editing, & more. shared files / folders & more. more.

Delivery
models

Social “enabled” business applications / tools

Stay Connected in
your Mail application
Easy access to experts,
key documents, stay
current with what is
happening in your network,
initiate and work on
collaborative tasks

Social “enabled” business applications / tools - continued

Mobilize team / crowd
Collaborate on a set of objectives and insights, find the right experts and drive actions

Social “enabled” business applications / tools - continued

“Socialize your web sites” – internally or externally
Promote experts, engage with your audiences, harness ideas, build
communities, drive discussions, and get answers

Document Library for Communities
IBM Lotus Quickr for WebSphere Portal Integration

● Document Library services for Communities
provided by Quickr for WebSphere Portal
● Communities and teams can now manage
their documents within Community pages
● The Quickr Library for Connections widget will
allow Connections Community members to:
● Access & upload documents to an existing
or new Quickr library
● Security settings, users and groups are
synchronized between Quickr &
Connections
● Associate existing library with a
Community or create a new library without
leaving Connections!
● Quickr Connectors enable round-trip editing

Available for Lotus Quickr for WebSphere Portal
(Quickr for Domino is not supported)

IBM Connections and Creating Social
IBM WebSphere Portal Web Experiences

● Drive innovation and improve
collaboration through socially-infused
experiences
● Allow users to find the right people
● Enable customers to provide feedback
● Incorporate Connections Apps:
Activities, Blogs, Bookmarks, Profiles,
Wikis, Tag Cloud
● WebSphere Portal V7 customers are
entitled to IBM Connections Files and
Profiles
● Download at http://ibm.biz/BdxFWR

Community Pages Infusing Social
for IBM WebSphere Portal into Portal pages

Combine Social
Exposing IBM Connections Communities Portlets alongside
web content and
applications
● Social data is surfaced through the portal user
interface linking multiple pieces together,
such as Blogs and existing business content Participate in
Community
● Combine Connections Community content with Blogs

existing applications and media
Browse through
● Personalize social content to deliver a highly Community Media
Gallery
engaging, personalized experience
● Connections Profiles business cards available
for user profiles on the web site

Extensible via Web Experience Factory
● Code provided by IBM for further customization Wire in tags for
quick search Include existing
and enhancements needed for your web links additional resources
experience
● Download at http://ibm.biz/BdxFWR

IBM SmartCloud for Powered with community
Social Business centric social capabilities

My Network Communities

Activities Files

Meetings Events

Chat eMail

Platform Extensibility via Social Business Toolkit

IBM SmartCloud for Social Business
basis

Inneholder alt i Engage
Standard pluss e-post og
kalender, inkludert IBM
SmartCloud Traveler for Notes
for mobil e-post og
kalendersynkronisering, og IBM
SmartCloud-dokumenter for
sosial redigering

Priser pr 12/12 2012:

1stk bruker pr mnd = 74,88(NOK)

Totalt pr år pr bruker= 898,56 (NOK)
https://www.ibm.com/cloud-computing/social/no/no/planspricing/

Status Updates for IBM Lotus Notes

● Post your status so that colleagues can
see what you are working on
● View status updates from colleagues in
your network
● View status updates from colleagues you
are following
● Comment on a status posting
● View your board or someone else's board
● View the list of people you follow
● Download at http://ibm.biz/BdxFWD

Files Plug-In for IBM Lotus Notes

● Upload files for your own use or to
share with others
● Drag and drop an attached file or a file
from your desktop to Files
● Drag and drop or copy and paste a file
from Files to your desktop
● Send an HTML link to a file
● Search for files
● Sort files for easier browsing
● Open Connections Files in a browser
● Download at http://ibm.biz/BdxFWx

Windows Explorer Extension Easily share your
for Connections Files personal files
Personal Files
■ Share any file in the context of your work

■ Personal files web experience in Windows Explorer

■ Facilitate ease of sharing of any file on desktop

■ Round trip editing available in Windows Explorer

Community Files and Media Gallery
■ Communities that have a files component can be

added to the Windows Explorer view
■ “My Communities” are discovered by search and

via a picker
■ Public Communities are discovered by search with

type ahead
■ Media Gallery files will be shown mixed in with the Community files view

─ Previews can be shown only for those media files that are in the media gallery
─ Will use the fact that a preview file is attached to the document to indicate that the file is in
the media gallery
■ Round trip editing available in Windows Explorer

■ Download at http://ibm.biz/BdxFWF

© 2012 IBM Corporation

IBM Connections and
Microsoft Outlook Social Connector

● Look up people
data from
Connections
Profiles
● Access content
available through
activity feed
● Automatically
syncs Social
Network directory
data to Outlook
Contacts

IBM Connections and Access common tasks in
Microsoft Office Connections

Use the IBM Connections Plug-
in for Microsoft Office to extend
your social network to your Access
documents Connections
features and
search
■ Add a document to Files,
Communities, Activities,
Blogs or Wikis
■ Create a To-Do item in an
Activity
■ Create a Bookmark from a
URL embedded in a
document
■ Insert a Bookmark or a
Profile into a document
■ Search for Connections
content

IBM Connections and Add robust social capabilities to
Microsoft SharePoint legacy SharePoint content

● SharePoint widget available
for Connections Communities

● Access and Edit Microsoft
SharePoint files

● Open and add files to
SharePoint Libraries from
within a Connections
Community

● Download at
http://ibm.biz/BdxFWE

IBM Cognos 10 and Collaborative
IBM Connections Integration Decision Making

● Turn dashboard insights into team
action with activities integration
● Use search integration of
Connections assets to discover the
information you need fast for
collaborative decision making
● Build decision networks to engage
the right people at the right time

Customer Feedback of the Integration: “In making decisions we need to access the right
stakeholders and experts. Social Media allows us to bring those people together and access the
Trusted Information in Cognos 10.”

IBM Rational Team Concert and
IBM Connections Integration
● Plugin for Rational Team Concert (RTC) web interface
● Enables Rational Team Concert development teams to
collaborate with all stakeholders via Connections
─ Connects RTC User Accounts to Connections User
Accounts
─ Connects RTC Projects to Connections Communities
─ Enables viewing of Connections Business Cards within
RTC Web UI
● Makes it easy for developers to share and interact with
the social network
─ Easy to share RTC Work-items as Blog Entries, Forum
Posts or Status Updates
─ Browse and Search Connections from within the RTC
Web UI
● Complements existing ways to integrate RTC and
Connections
─ Both systems support dashboard widgets/gadgets
57
─ Both feature comprehensive REST APIs IBM
Confidenti
● View the online demo al

IBM Connections “Next” Themes

1 Advancing the Platform

2 Powerhouse Communities
2
3 Innovation Inside & Outside your
Organization

4 Mobile & Social Everywhere

IBM Connections “Next” Capabilities
Advancing the Platform Innovation Inside and Outside
● Speed information discovery your company
● Expand open standard support for ● Add social capabilities outside the firewall
extensibility & interoperability to deliver an innovative customer
● Improved compliance capabilities / data experience
retention policy ● Privacy scoping
● Social analytics for trending topics ● Bridging enhancements
● Lower TCO & Enable effective social use
cases in Portal
● Trash/Recycle bin
● Further extensions to IBM Smart Cloud

Powerhouse Communities Mobile & Social Everywhere
● Social document management
● Optimized mobile experiences based on
various devices
● Tailored community management
capabilities
● Enrich email experience with social
capabilities
● Real time access in communities
● Extend the value of Microsoft
environments

Source: http://bit.ly/T2wwOq

Recent Sparklers

IBM is in the leader 2X A Leader! Forrester Wave
quadrant in the Gartner Enterprise Social Platform
Magic Quadrant for and Cloud Strategies for
Social Software in the Online Collaboration
Workplace, August 2011 Software Vendors

Leader in Aragon
Worldwide Market Research Globe for
Leader for 3 years in a Enterprise Social
row! Software

social content analytics mobility cloud

1
Source: Gartner Magic Quadrant for Social Software in the Workplace, August 2011
2
Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012, Forrester Research, Inc
3
Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012.
4
Source: Aragon Research Globe for Enterprise Social Software, Aug 2012

#ibmconnections

Why IBM is your best 'Social Business' Partner
●
Market Leadership recognized by IDC, Gartner & Forrester
– IBM is #1 Market Share Leader in Social Software Platforms
(IDC, June 2010-11)
– 35% of Fortune 100 companies have purchased IBM Social
Collaboration Software
– OpenSocial specification design leadership
●
Socially Designed for User Engagement
– 5th major release since June 2007
●
Social “Everywhere” Strategy vs Pay Everywhere
– Investment Protection: Comprehensive out-of-the-box integration and widest
range of deployment options to protect existing information technology
investments
– Enterprise Social Software: Proven Scalability, Open Standards based
architecture ... We “socialize” your applications
●
Extensive Mobile support
– Blackberry, iPhone, Android & Nokia S60 3rd & 5th edition
●
Deep Industry Skills and Social Transformation Experience
– AGENDA: Deployment, Integration and Adoption 'Best Practices'
– Time to Market Advantage: Enabling the next generation of socially-enabled solutions on
customers' existing investments and heterogeneous platforms
●
Pipeline of innovation from IBM Research delivers new value faster

Check out what's new on
IBM Connections 4.0 IBM Connections 4.0 Overview Demo
http://www.youtube.com/watch?
v=JOynRkYWFSM

Android Demo on YouTube
http://www.youtube.com/watch?v=-
hY4z3amdt8

iPad Demo on YouTube
http://www.youtube.com/watch?
v=OPS6dpO_N8o

Check out 4.0 in Greenhouse
http://bit.ly/ConnNextBeta

Sample Community in Greenhouse
http://bit.ly/40Community

External Resources and Information
New IBM Social Landing Page
http://ibm.com/social

Latest product info, research, podcasts, and
more http://www.ibm.com/lotus/connections

IBM Connections Team Blog
http://ibmsocialsoftware.com

Assets, discussion, and opinion about driving
the adoption of IBM social software
http://www.ibm.com/blogs/socialbusiness

App/Widget Catalog
http://catalog.lotus.com

Social Business
is not an option
– it's a mandate

Social Business Becoming a Social
transformation Business is easy
delivers real with the IBM
business value Connections Suite

Start Your Social Business Journey Now!
ibm.com/social

Linker til video med kundepresentasjoner rundt
IBM Connections fra IBM Smarter Business:
TV2: Moderne sosial samhandling gir oss konkurransefortrinn
TV 2 bygger hele sin eksistens og tilblivelse på medarbeidernes kreativitet og kompetanse. Det er idéskapingen som er
grunnlaget for all produksjon i selskapet, enten det er nyheter, sport eller underholdning.
TV 2’s IT-direktør, Arne Berven forteller hvorfor selskapet har valgt å innføre nye teknologier for intern samhandling, deling
av kunnskap, åpne dialoger og raskere intern kommunikasjon.
Se opptak av presentasjonen
Last ned presentasjonen (7,13MB)

Enonic + Connections = Intranettet dine ansatte drømmer om
Enonic viser hvordan IBM Connections kan samkjøres med øvrig innhold, applikasjoner og tjenester for å skape intranettet
dine ansatte drømmer om.
Morten Ø. Eriksen, VP Product, Enonic AS

Linker til video med kundepresentasjoner rundt
IBM Connections fra IBM Smarter Business dag:
Geelmuyden.Kiese: Social Business eller Out of Business?
Virksomheten din har ikke utnyttet potensialet de sosiale mekanismene Internett har åpnet for; økonomisk, organisatorisk
og omdømmemessig. Det handler ikke om Facebook-kampanjer og rosabloggere, men om å gjøre virksomheten mer
lønnsom og konkurransedyktig! Det kan du gjøre noe med nå.
Marius Eriksen, Social Business Advisor, Geelmuyden.Kiese

IBM + Microsoft = Effektiv samhandling. Erfaringer med samhandling i Crayon
Crayon er en sammensatt organisasjon med stor bredde i verktøybruk, kompetanse og geografisk spredning. Kom og hør
våre erfaringer etter vellykket implementering av samhandling med integrerte løsninger fra IBM og Microsoft på samme
brukerflate med et bredt spekter av klienter.
Erling Hesselberg, Director Collaboration and Middleware, Crayon AS
Last ned presentasjonen (962KB)

IBM Connect 2013
(tidligere også kjent som Lotusphere)
http://www-01.ibm.com/software/collaboration/events/connect/

I fjor var det over 70 norske kunder og partnere som deltok.
Generellt de siste årene har det vært mellom 5000-10000 totalt på denne konferansen

Ibm connections4 webcast

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