Ibm sametime 9 for social communications

IBM Sametime 9
for Social Communications

© 2013 IBM Corporation2
Disclaimers
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a
controlled environment. The actual throughput or performance that any user will experience will
vary depending upon many factors, including considerations such as the amount of
multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the
workload processed. Therefore, no assurance can be given that an individual user will achieve
results similar to those stated here.

Agenda
●
Why IBM Sametime 9?
●
Social Communications
●
Simple
●
Smart
●
Social
●
Secure

Why IBM Sametime 9?
Simple licensing – per employee user license
●
No hidden costs
●
No server license fees
●
No external use license fees
●
No mobile use license fees
Applicable for everyone! Easy, ubiquitous, feature rich
●
Viral, adoptive growth - Simple, consistent interface from
desktop to web to mobile, to Notes, Outlook, Office,
Sharepoint, Connections
●
Open, integration for in-context access, interoperate with
Cisco, Polycom, ShoreTel, Avaya,
Powerful capabilities
●
Chat, file share, video, meetings, telephony
●
Save $$ - reduce 'clutter': replace / reduce use of WebEx,
GTM, Jabber, Skype, JoinMe, etc...

Leading organizations apply Social Networking to specific processes to
become more engaging, transparent and nimble

Sametime uniquely unlocks the value of your communication investments...
in a Social Business context
IBM Sametime...
1. Provides core communication services
2. Unifies your existing isolated, under-used,
complicated tools into a single experience
3. Makes it easy to move from one tool to
another based on the task at hand
4. Surfaces the tools where you want them –
IBM Connections, Portal, Industry
Solutions, business processes or other 3rd
party applications
IBM Sametime delivers communications services into the business context
better than any other product

The IBM Social Business use cases touch all parts of your organization
and social communications is part of each of them
Find
Expertise
Recruiting &
Onboarding
Knowledge
Sharing &
Innovation
Mergers &
Acquisitions
Safety
Reinventing Client
Engagement
How do these social business
use cases benefit from
Sametime ?
●
High Quality Interactions with
Integrated Video
●
Industry Leading Web Meetings
●
Being Engaged and Connected,
even when Working Remotely
●
Highly Effective Mobile Apps
●
Fast, Instant Communication,
Internally and Externally with
Customers and Partners
●
Quick Access to Experts and
Answers

Reinventing Client Engagement - Customer Service Example
 Extend
Sametime to
your
Extranet
 Engage with
customers
instantly, in
context
 Personable
and richer
service from
chat to
screen
share to
video
 Zero
download
web client

To become a social business, you need the right technology platform to help
you rethink how work works
SIMPLE
Communicate in one click from
email to chat to meetings to video
SMART
Engage the right experts at the
right time and identify policy
concerns in real-time
SOCIAL
Meet face-to-face through the
Industry’s leading audio and high
definition video across all devices
SECURE
Keep real-time communications
private

10 © 2013 IBM Corporation
New, more effective ways to connect and interact
Unified Communications Social Communications
Who we
communicate
with
Ask the people you know (on your
contact list) if they know someone
who can help
Know who can help - across the
enterprise - through profiles, microblogs,
activities and shared content
How we
communicate
with each other
Instant message, phone call,
video, email
Post to a wall, blog, wiki, forum,
microblog, activity, comments, shared
files, instant message, phone call, video,
online meetings, etc
What we
communicate
about
Frequent disruptive requests for
low value content
Share content to address low value
questions, minimizing disruption and
leading to higher value interactions

IBM Sametime for Social Business
SIMPLE
SMART
SOCIAL
SECURE
A modern & streamlined user experience
Cutting-edge - High Definition - continuous
presence video
Full capabilities on your favorite mobile
devices
Deep integration with the industry-leading
social software platform

Streamlined Sametime Experience (browser or client)

Streamlined Sametime Experience (browser or client)
Easily change your
location and status
message.
Always know how
others see you.
Access your contacts,
meeting rooms,
persistent chat
rooms, social
broadcasting tools
with one click on the
navigation ribbon.
Access Actions and
Preferences through
a single menu
Always keep track of who
you are chatting with.
Never miss an
incoming message
even if you're chatting
with more than one
person at any given
time.
Always know who
said what and at what
time with our new,
more expressive chat
transcript layout.
Easily switch from
one chat session to
another.
Streamlined toolbar
with most used tools

Streamlined, Simplified Meetings (browser or client)

Streamlined, Simplified Meetings (browser or client)
Switch panels to see
the participant list,
video feed and meeting
room library.
Invite people to your
meeting room and add
documents to the room
library with one click.
Maximize the
presentation area by
hiding other elements
Always know what's
going on. The Meeting
Stream will record
every single event
happening during the
meeting for your
convenience.
Change your status
right from the
meeting room.
Access Actions and
Preferences quickly
without leaving the
meeting room.
Record your meeting
from your machine or
let the meetings server
do it for you.

IBM Sametime 9 extensions for Microsoft Office / Outlook
 Quick and easy
access to Sametime
tasks from the
Microsoft Office
applications
IBM Sametime Group
for Microsoft Office
ribbon in Outlook

SIMPLE
SMART
SOCIAL
SECURE
presence video
devices

Sametime 9 – Now with Continuous Presence Video - Out-of-the-box

Optional
Participant list
shows video and
audio-only
participants
Select different
video layouts.
Larger,
frameless video.
Display is
optimized based
on the number of
people
participating.
Consistent toolbar for stand-
alone calls and meetings.
Active speaker indicator
Intuitive softphone for
audio only calls
Speaker status
indicator
Go full screen

Mute
Additional video
options (Stop,
Pause, Hide
preview, Undock)
Hangup Select
different video
layouts.
Undock the video to
go full screen on a
second display
Dial out to a phone
number (3rd
party
gateway, required),
moderator controls,
monitor network and
video performance,
etc

Sametime 9 Video
Built on Industry-leading H.264 Scalable Video Codec Technology
 SVC enables the efficient encoding of video
 Video image is organized into layers; Which
can save bandwidth
New Infrastructure Components
Video Multi-Point Control Unit (VMCU)
 Software only MCU, scalable audio, video,
backwards compatible and can be
geographically distributed
Video Manager (VMGR)
 Manages VMCUs, balances load,
clusterable, supports failover

Sametime video allows you to quickly and easily
extend your organizations video capabilities
●
Existing video systems are under used
●
Sametime 'unlocks' your existing video resources
●
Sametime users can connect with each other or
with most existing video assets
●
Users can join the video session from their
desktop, home office, or on their mobile
device
●
You choose who gets to use video
●
Low cost, easy to use and high quality
●
Scalable solution that let's people meet,
regardless if traditional video systems exist
or are available
Sametime 9 delivers continuous presence high definition video .
. . but what does that mean for my business ?

SIMPLE
SMART
SOCIAL
SECURE
presence video
devices

Sametime 9 Mobile “Chat” Client
 Point-to-point video on tablets
 Point-to-point audio for phones
 Soft phone
– Dial-out to PSTN over data network
– Ringback to specified number
 Push-notification support for Android
– Incoming messages pushed from Google
Cloud Messaging while in background
 Device and OS support updates
– Android and iOS

Audio/video 'Chat' calls on a tablet

Personal and group chat on a tablet

On a phone (Apple iphone or Android)

Mobile Meetings Client

Sametime 9 Mobile Meetings Client
 Continuous-Presence video for
tablets
 Audio-only meetings
– Invited vs. Present View
– Auto-dial of conference bridges
and passcodes
 Remote control (device to dekstop)
 Integration with IBM Connections
– Files and Profiles
 Device side annotations
 Preview mode for shared documents
 Server side recording
 Device and OS support updates
– Android 4.x
– iOS 7

Scheduled Meetings - automatically pulls meetings from your Calendar
 Access your meetings
●
From the
calendar
●
...

Meetings on a tablet – Calendar integration
●
From the
calendar
●
...

Meetings on a tablet – multi-party continuous video conferencing
●
From the calendar
●
...
 Attend a meeting
●
View shared
content
●
Join a video
conference

Meetings on a tablet = the full power of sharing
●
From the calendar
●
...
 Attend a meeting
●
View shared
content
●
Join a video
conference
 Participate
●
Take control &
share
●
Annotate
●
Slide preview
●
Remote control
 Manage
●
Record the meeting
●
Get meeting reports
●
Set permissions

SIMPLE
SMART
SOCIAL
SECURE
presence video
devices

36
IBM Sametime 9 – Top Takeaways
1. Sametime is the most open and
extensible communications platform in
the market
2. High quality audio & video conferencing
3. New mobile “smarter” meetings client
4. Social communications are now even
more social
5. Sametime delivers communications
services into the business context better
than any other product
6. Simple, streamlined licensing with no
hidden costs – full functions across
multiple platforms

Ibm sametime 9 for social communications

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