The document discusses identity and access management (IDM/IAM). It notes that with the explosion of digital identities from various sources, organizations face "identity chaos" with decentralized management of user data across multiple systems. Proper IDM aims to bring order to this situation through centralized identity administration, access control, provisioning and other core elements. The document outlines trends in IDM such as demands for stronger authentication and more mature identity infrastructures, as well as growing complexity in authorization and privacy regulations. It provides recommendations for organizations to take a gradual, standards-based approach to implementing successful IDM projects.