HOW TO
                           +
          (NOT)




FAIL
WIEDEN+KENNEDY AMSTERDAM
OR:
WHY THERE IS


NO AUDIENCE
 FOR WHAT WE MAKE
AND WHY THAT
  TRUTH
 WILL SET US


FREE
THIS
     IS THE



LANGUAGE
      OF

MARKETING...
‘AUDIENCE’
‘FANS’
‘COMMITMENT’
‘RELATIONSHIPS’
‘ENGAGEMENT’
‘LOVE’
IT’S THE LANGUAGE
        OF
     CONSUMERS

GIVING A SHIT
ALL
  RHETORIC

   NO
EVIDENCE
SO
IF YOU WANT TO


 FAIL
 DO THIS...
ASSUME THAT PEOPLE


   CARE
ABOUT BRANDS
ASSUME THAT PEOPLE

 WANT TO HAVE A
RELATIONSHIP
  WITH YOUR BRAND
ASSUME THAT


  YOUR FANS
     ARE YOUR MOST

VALUABLE CONSUMER
ASSUME THAT EVERYONE
      WANTS TO

PARTICIPATE
ASSUME THAT PEOPLE


WILL FIND
       YOUR

 CONTENT
ASSUME THAT


  DEPTH
IS MORE IMPORTANT THAN

  BREADTH
WHAT?
MOST PEOPLE


DON’T CARE
   THAT MUCH

ABOUT BRANDS
“Welcome to the Domestos Germ buster app. Play the germ buster game
   to destroy those ‘menacing nasties’ that lurk in your home and learn
                      about the benefits of Domestos over thin bleach.”
MOST PEOPLE
DON’T KNOW MUCH
  ABOUT THE BRAND THEY BUY
50%
                                                  OF ALL KNOWLEDGE
                                                                                           ABOUT A BRAND


                                                                                           IS HELD BY JUST

                                                                                              20%
                                                                                          OF ITS BUYERS


SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
80%
                                                                                OF A BRAND’S BUYERS
                                                                                                    KNOW
                                                                                         A LITTLE
                                                            OR NOTHING
                                                                                   ABOUT THAT BRAND

SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
“
     ALMOST EVERY APP BUILT FOR A BRAND ON FACEBOOK HAS
               PRACTICALLY NO USAGE... HEAVY, ‘IMMERSIVE’
    EXPERIENCES ARE NOT HOW PEOPLE ENGAGE AND INTERACT
        WITH BRANDS... HEAVYWEIGHT EXPERIENCES WILL FAIL
                   BECAUSE THEY DON’T MAP TO REAL LIFE.”

                              PAUL ADAMS, GLOBAL HEAD OF BRAND DESIGN AT FACEBOOK
0.5%
                                                                              PROPORTION OF FANS


     TALKING ABOUT A BRAND
                                                                                 ON FACEBOOK
SOURCE: KAREN NELSON-FIELD & JENNIFER TAYLOR, ‘FACEBOOK FANS: A FAN FOR LIFE?’, ADMAP, MAY 2012
PEOPLE DON’T HAVE


A RELATIONSHIP
   WITH YOUR BRAND
THE VAST MAJORITY
        OF CONSUMERS

HAVE MULTIPLE PARTNERS
72%
                                 OF PEPSI DRINKERS
                                      ALSO DRINK

                                  COCA-COLA
SOURCE: TNS IMPULSE PANEL (UK)
‘YOUR CONSUMERS’
        ARE JUST

SOMEBODY ELSE’S
    CONSUMERS
     WHO OCCASIONALLY
      BUY YOU
HUMAN RELATIONSHIPS
       DEMAND



  MASSIVE
 PROCESSING POWER
100 BILLION NEURONS
WITH ROUGHLY ONE MILLION BILLION CONNECTIONS
      EACH FIRING AT 10 TIMES PER SECOND
RELATIONSHIPS
ARE A MATTER
     OF



 LIFEAND



DEATH
PEOPLE WITH


                                                                            STRONG
                                                   SOCIAL NETWORKS
                                                                                                    LIVE


                                                            LONGER
SOURCE: GILES, GLONEK, LUSZCZ, ANDREWS, ‘EFFECT OF SOCIAL NETWORKS ON 10 YEAR SURVIVAL IN VERY OLD AUSTRALIANS: THE AUSTRALIAN LONGITUDINAL STUDY OF AGING’, J EPIDEMIOL COMMUNITY HEALTH 2005;59:574-579
COMPARED WITH
HUMAN RELATIONSHIPS
   BRAND RELATIONSHIPS


  ARE THIN
“MOST OF US GO THROUGH LIFE
 FINDING IT HARD ENOUGH TO HAVE

GOOD RELATIONSHIPS
  WITH THE REAL PEOPLE
       IN OUR LIFE
    LET ALONE ALL THE BRANDS WE BUY.”

         BRUCE MCCOLL, GLOBAL CMO, MARS
WHAT’S


    LOVE
GOT TO DO WITH IT?
YOUR FANS
        ARE

       NOT
      YOUR MOST

VALUABLE CONSUMER
THIS IS



     000’s of HHs buying
                                                        FRUCTIS
                  12300


                  9225


                   6150


                  3075


                     0
                           1x   2x   3x   4x    5x     6x    7x    8x   9x

                                     ANNUAL PURCHASE FREQUENCY
SOURCE: NIELSEN
THIS IS WHAT IT NEEDS TO DO
                                                  TO LOOK
     000’s of HHs buying              LIKE PANTENE
                  12300


                  9225


                   6150


                  3075


                     0
                           1x   2x   3x   4x    5x     6x    7x   8x   9x

                                     ANNUAL PURCHASE FREQUENCY
SOURCE: NIELSEN
000’s of HHs buying


                  12300


                  9225                                                 FANS

                   6150


                  3075


                     0
                           1x   2x   3x   4x    5x     6x    7x   8x    9x

                                     ANNUAL PURCHASE FREQUENCY
SOURCE: NIELSEN
YOUR BRAND’S HEALTH
         DEPENDS ON



LOTS PEOPLE WHO
 DON’T KNOW YOU WELL
DON’T THINK OF YOU MUCH
            AND
  DON’T BUY YOU OFTEN
          IF AT ALL
THESE CONSUMERS
     GENERATE


PUBLICITY
 NOT REVENUE
DISTINGUISH BETWEEN
      ACTORS
        AND THE



THE AUDIENCE
MOST PEOPLE
  DON’T WANT TO

PARTICIPATE
PASSIVE
CONSUMPTION
  IS NOT
   DEAD
6.4bn hrs.
                              Aggregate consumption
                                    year to May 2011




                                                             182m hrs.

                                                  Facebook, Twitter, and LinkedIn       TV




SOURCE: DELOITTE/BARB AND UKCOM/NIELSEN, UK
OF

                200 BRANDS STUDIED
                                            ONLY ONE
                                                                 SHOWED A LEVEL OF
                                                              ENGAGEMENT
                                                                OVER 2%
source: Karen Nelson-Field & Jennifer Taylor, ‘Facebook fans: A fan for life?’, Admap, May 2012
PEOPLE’S
      DIGITAL
   PARTICIPATION
          IS

WITH EACH OTHER
20%        60%                                    17%
   PASSIVE    EASY                                   INTENSE
                                       44%
                                       INITIATION
                         FRIENDS, FAMILY & PHOTOS


                     TV, ENTERTAINMENT & LIFESTYLE




SOURCE: BBC
JUST BECAUSE PEOPLE
    ARE PARTICIPATING WITH

EACH OTHER
         DOESN’T MEAN
 THEY WILL PARTICIPATE
  WITH BRANDS
MASS
REACTION
  MATTERS MORE THAN

    MASS
PARTICIPATION
PEOPLE

WILL NOT
 FIND
  YOUR

CONTENT
1 IN 1,000,000
                     ODDS OF A PERSON VIEWING
                          YOUR CONTENT
                             ON YOUTUBE


SOURCE: WISTIA.COM
0.9%
                                          AVERAGE CLICK THROUGH RATE




SOURCE: ADVERTISING RESEARCH FOUNDATION
4,875
                   PIECES OF CONTENT THE
                      AVERAGE FACEBOOK USER
                            RECEIVES

                       EVERY DAY
SOURCE: FACEBOOK
OVERLOOKED
                     CONTENT




SOURCE: YOUTUBE
UNTIL

                  PUBLICIZED

SOURCE: YOUTUBE
DEPTH
        IS

      NOT
MORE IMPORTANT THAN


BREADTH
BRANDS
                         DEPEND ON

BIG, BROAD POPULATIONS
  12300


  9225


   6150


  3075


     0
          1x   2x   3x   4x    5x     6x    7x   8x   9x

                    ANNUAL PURCHASE FREQUENCY
THE BIG DIFFERENCE BETWEEN
  BIG AND SMALL BRANDS
              IS NOT
   HOW MUCH LOYALTY
            THEY GET

BUT HOW MANY PEOPLE
          BUY THEM
‘ENGAGEMENT’
  HASN’T REPLACED



REACH
SO...
MUCH OF WHAT WE MAKE
       IS NOT

      VITAL
        BUT


  TRIVIAL
MUCH OF WHAT WE MAKE
       IS NOT

      VITAL
        BUT


INCIDENTAL
INCIDENTAL
   TO THIS:
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
If you want to fail, assume there is an audience
ORDINARY
  AWFUL
 AWESOME
 EVERYDAY




LIFE
THERE IS


NO AUDIENCE
 FOR WHAT WE MAKE
OUR TASK
        IS NOT
NURTURING ENTHUSIASM
         BUT

  OVERCOMING
INDIFFERENCE
THIS SHOULD


INSPIRE
    NOT

DEPRESS
     US
ALL CREATIVITY
    DEMANDS


RESISTANCE
AND
   OVERCOMING

INDIFFERENCE
     DEMANDS




AWESOME
BE PART
      OF WHAT

INTERESTS PEOPLE
GIVE
MORE THAN YOU

  TAKE
TAKE
         A

 POSITION
  DON’T JUST HAVE
‘A POSITIONING’
“JUST MOVE ME, DUDE”
        DAN WIEDEN
+
     @mweigel

martin.weigel@wk.com

    wkamst.com

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If you want to fail, assume there is an audience

  • 1. HOW TO + (NOT) FAIL WIEDEN+KENNEDY AMSTERDAM
  • 2. OR:
  • 3. WHY THERE IS NO AUDIENCE FOR WHAT WE MAKE
  • 4. AND WHY THAT TRUTH WILL SET US FREE
  • 5. THIS IS THE LANGUAGE OF MARKETING...
  • 12. IT’S THE LANGUAGE OF CONSUMERS GIVING A SHIT
  • 13. ALL RHETORIC NO EVIDENCE
  • 14. SO IF YOU WANT TO FAIL DO THIS...
  • 15. ASSUME THAT PEOPLE CARE ABOUT BRANDS
  • 16. ASSUME THAT PEOPLE WANT TO HAVE A RELATIONSHIP WITH YOUR BRAND
  • 17. ASSUME THAT YOUR FANS ARE YOUR MOST VALUABLE CONSUMER
  • 18. ASSUME THAT EVERYONE WANTS TO PARTICIPATE
  • 19. ASSUME THAT PEOPLE WILL FIND YOUR CONTENT
  • 20. ASSUME THAT DEPTH IS MORE IMPORTANT THAN BREADTH
  • 21. WHAT?
  • 22. MOST PEOPLE DON’T CARE THAT MUCH ABOUT BRANDS
  • 23. “Welcome to the Domestos Germ buster app. Play the germ buster game to destroy those ‘menacing nasties’ that lurk in your home and learn about the benefits of Domestos over thin bleach.”
  • 24. MOST PEOPLE DON’T KNOW MUCH ABOUT THE BRAND THEY BUY
  • 25. 50% OF ALL KNOWLEDGE ABOUT A BRAND IS HELD BY JUST 20% OF ITS BUYERS SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
  • 26. 80% OF A BRAND’S BUYERS KNOW A LITTLE OR NOTHING ABOUT THAT BRAND SOURCE: JENNI ROMANUIK, BYRON SHARP: ‘WHERE KNOWLEDGE OF YOUR BRAND RESIDES: THE PARETO SHARE OF BRAND KNOWLEDGE’, REPORT 44 FOR CORPORATE SPONSORS, 2008, EHRENBERG-BASS INSTITUTE FOR MARKETING SCIENCE
  • 27. ALMOST EVERY APP BUILT FOR A BRAND ON FACEBOOK HAS PRACTICALLY NO USAGE... HEAVY, ‘IMMERSIVE’ EXPERIENCES ARE NOT HOW PEOPLE ENGAGE AND INTERACT WITH BRANDS... HEAVYWEIGHT EXPERIENCES WILL FAIL BECAUSE THEY DON’T MAP TO REAL LIFE.” PAUL ADAMS, GLOBAL HEAD OF BRAND DESIGN AT FACEBOOK
  • 28. 0.5% PROPORTION OF FANS TALKING ABOUT A BRAND ON FACEBOOK SOURCE: KAREN NELSON-FIELD & JENNIFER TAYLOR, ‘FACEBOOK FANS: A FAN FOR LIFE?’, ADMAP, MAY 2012
  • 29. PEOPLE DON’T HAVE A RELATIONSHIP WITH YOUR BRAND
  • 30. THE VAST MAJORITY OF CONSUMERS HAVE MULTIPLE PARTNERS
  • 31. 72% OF PEPSI DRINKERS ALSO DRINK COCA-COLA SOURCE: TNS IMPULSE PANEL (UK)
  • 32. ‘YOUR CONSUMERS’ ARE JUST SOMEBODY ELSE’S CONSUMERS WHO OCCASIONALLY BUY YOU
  • 33. HUMAN RELATIONSHIPS DEMAND MASSIVE PROCESSING POWER
  • 34. 100 BILLION NEURONS WITH ROUGHLY ONE MILLION BILLION CONNECTIONS EACH FIRING AT 10 TIMES PER SECOND
  • 35. RELATIONSHIPS ARE A MATTER OF LIFEAND DEATH
  • 36. PEOPLE WITH STRONG SOCIAL NETWORKS LIVE LONGER SOURCE: GILES, GLONEK, LUSZCZ, ANDREWS, ‘EFFECT OF SOCIAL NETWORKS ON 10 YEAR SURVIVAL IN VERY OLD AUSTRALIANS: THE AUSTRALIAN LONGITUDINAL STUDY OF AGING’, J EPIDEMIOL COMMUNITY HEALTH 2005;59:574-579
  • 37. COMPARED WITH HUMAN RELATIONSHIPS BRAND RELATIONSHIPS ARE THIN
  • 38. “MOST OF US GO THROUGH LIFE FINDING IT HARD ENOUGH TO HAVE GOOD RELATIONSHIPS WITH THE REAL PEOPLE IN OUR LIFE LET ALONE ALL THE BRANDS WE BUY.” BRUCE MCCOLL, GLOBAL CMO, MARS
  • 39. WHAT’S LOVE GOT TO DO WITH IT?
  • 40. YOUR FANS ARE NOT YOUR MOST VALUABLE CONSUMER
  • 41. THIS IS 000’s of HHs buying FRUCTIS 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
  • 42. THIS IS WHAT IT NEEDS TO DO TO LOOK 000’s of HHs buying LIKE PANTENE 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
  • 43. 000’s of HHs buying 12300 9225 FANS 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY SOURCE: NIELSEN
  • 44. YOUR BRAND’S HEALTH DEPENDS ON LOTS PEOPLE WHO DON’T KNOW YOU WELL DON’T THINK OF YOU MUCH AND DON’T BUY YOU OFTEN IF AT ALL
  • 45. THESE CONSUMERS GENERATE PUBLICITY NOT REVENUE
  • 46. DISTINGUISH BETWEEN ACTORS AND THE THE AUDIENCE
  • 47. MOST PEOPLE DON’T WANT TO PARTICIPATE
  • 49. 6.4bn hrs. Aggregate consumption year to May 2011 182m hrs. Facebook, Twitter, and LinkedIn TV SOURCE: DELOITTE/BARB AND UKCOM/NIELSEN, UK
  • 50. OF 200 BRANDS STUDIED ONLY ONE SHOWED A LEVEL OF ENGAGEMENT OVER 2% source: Karen Nelson-Field & Jennifer Taylor, ‘Facebook fans: A fan for life?’, Admap, May 2012
  • 51. PEOPLE’S DIGITAL PARTICIPATION IS WITH EACH OTHER
  • 52. 20% 60% 17% PASSIVE EASY INTENSE 44% INITIATION FRIENDS, FAMILY & PHOTOS TV, ENTERTAINMENT & LIFESTYLE SOURCE: BBC
  • 53. JUST BECAUSE PEOPLE ARE PARTICIPATING WITH EACH OTHER DOESN’T MEAN THEY WILL PARTICIPATE WITH BRANDS
  • 54. MASS REACTION MATTERS MORE THAN MASS PARTICIPATION
  • 55. PEOPLE WILL NOT FIND YOUR CONTENT
  • 56. 1 IN 1,000,000 ODDS OF A PERSON VIEWING YOUR CONTENT ON YOUTUBE SOURCE: WISTIA.COM
  • 57. 0.9% AVERAGE CLICK THROUGH RATE SOURCE: ADVERTISING RESEARCH FOUNDATION
  • 58. 4,875 PIECES OF CONTENT THE AVERAGE FACEBOOK USER RECEIVES EVERY DAY SOURCE: FACEBOOK
  • 59. OVERLOOKED CONTENT SOURCE: YOUTUBE
  • 60. UNTIL PUBLICIZED SOURCE: YOUTUBE
  • 61. DEPTH IS NOT MORE IMPORTANT THAN BREADTH
  • 62. BRANDS DEPEND ON BIG, BROAD POPULATIONS 12300 9225 6150 3075 0 1x 2x 3x 4x 5x 6x 7x 8x 9x ANNUAL PURCHASE FREQUENCY
  • 63. THE BIG DIFFERENCE BETWEEN BIG AND SMALL BRANDS IS NOT HOW MUCH LOYALTY THEY GET BUT HOW MANY PEOPLE BUY THEM
  • 64. ‘ENGAGEMENT’ HASN’T REPLACED REACH
  • 65. SO...
  • 66. MUCH OF WHAT WE MAKE IS NOT VITAL BUT TRIVIAL
  • 67. MUCH OF WHAT WE MAKE IS NOT VITAL BUT INCIDENTAL
  • 68. INCIDENTAL TO THIS:
  • 87. ORDINARY AWFUL AWESOME EVERYDAY LIFE
  • 88. THERE IS NO AUDIENCE FOR WHAT WE MAKE
  • 89. OUR TASK IS NOT NURTURING ENTHUSIASM BUT OVERCOMING INDIFFERENCE
  • 90. THIS SHOULD INSPIRE NOT DEPRESS US
  • 91. ALL CREATIVITY DEMANDS RESISTANCE
  • 92. AND OVERCOMING INDIFFERENCE DEMANDS AWESOME
  • 93. BE PART OF WHAT INTERESTS PEOPLE
  • 95. TAKE A POSITION DON’T JUST HAVE ‘A POSITIONING’
  • 96. “JUST MOVE ME, DUDE” DAN WIEDEN
  • 97. + @mweigel martin.weigel@wk.com wkamst.com