Ignite cfq
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The document discusses the importance of employee engagement in organizations, highlighting that engaged employees can outperform others and contribute to higher shareholder returns. It details various training solutions provided by Dale Carnegie Training to enhance employee engagement and the success stories of multiple companies that experienced positive transformations as a result. The training focuses on creating enthusiastic, empowered, inspired, and confident employees through customized interventions tailored to specific organizational challenges.
Ignite cfq
- 2. HOW WE IGNITE WORKPLACE ENTHUSIASM & CREATE ENGAGED EMPLOYEES
- 4. outperform other Companies without engaged employees up to 202% Companies with ENGAGED EMPLOYEES
- 5. SHAREHOLDER RETURN IS19% HIGHER WHEN EMPLOEES ARE ENGAGED
- 6. 1500 EMPLOYEES in order to understand what KEY FACTORS create engaged employees conducted a study with Dale Carnegie Training &
- 7. OF THE WORKFORCE IS ENGAGED29 % The study showed that
- 8. OF THE WORKFORCE IS ENGAGED29 % ARE NOT ENGAGED45% The study showed that
- 9. OF THE WORKFORCE IS ENGAGED29 % ARE NOT ENGAGED45% ARE ACTIVELY DISENGAGED26% The study showed that
- 10. 4 MAIN FACTORSthat engaged employees exhibit: THEY ARE ENTHUSIASTIC THEY ARE EMPOWERED THEY ARE INSPIRED THEY ARE CONFIDENT
- 12. ISO certified ONLY GLOBAL TRAINING COMPANY THAT IS
- 13. countries85 over
- 14. languages30 OVER
- 15. Our business is structured in a way that allows us to provide practical, results-oriented solutions for individuals, teams and organizations. Teams Organizations Individuals How We Work With You
- 16. OPEN CLASSES for Individuals or Teams Various Formats Time-Spaced One Session a Week Over a Number of Weeks Immersion 2 & 3 Day Format 1-Day 1 Day FormatAvailable in the CLASSROOM or ONLINE
- 17. OPEN CLASSES for Teams or Individuals Customer Service Sales Effectiveness Team Member Engagement Leadership Development Presentation Effectiveness Process Improvement OUR CORE COMPETENCIES Available in the CLASSROOM or ONLINE
- 18. intent Your organization’s strategic vision – the “should be” as opposed to the “as is”. iMap: Customer Engagement Process IN-HOUSE INTERVENTIONS for Organizations Where are you today? Where do you want to go? What will it take to get there? inquire Using a variety of assessment tools, determine alignment around the vision. involve Design interventions that create the competencies needed to achieve your intent. innovate Assess performance and engagement. Did you get the ROI you needed? impact inquire impact intent involve innovate
- 19. CUSTOMIZED for each challenge - CLASSROOM - ONLINE - BLENDED IN-HOUSE INTERVENTIONS for Organizations Our consultative approach, which we call iMAP, takes us through a process to help identify the solution that best fits your business needs.
- 20. INVESTMENT (Time & Cost) 1-Day 2-3 Days Tailored Solutions Business Solutions Organizational Performance Team Performance Competency Groupings Individual Competencies OUTCOME SOLUTIONS
- 21. HOW WE DELIVER RESULTS Why Dale Carnegie Training WORKS… TRIANGLE OF SUCCESS CYCLE OF PERFORMANCE IMPROVEMENT TECHNOLOGY
- 22. We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding. TRIANGLE OF SUCCESS Top Performers Possess the Right Attitudes & Skills Improve Attitude & Increase Skills to Leverage Knowledge Knowledge
- 23. We observe and adapt to the way people change and improve. CYCLE OF PERFORMANCE IMPROVEMENTBegins Knowledge Attitude Practice Follow-Up Review Time-Tested Principles Motivational Action-Oriented Delivery Method Application-Based Follow-up
- 24. The application of technology to deliver results TECHNOLOGY SECRETS OF SUCCESS App to help people successfully engage with clients, prospects, peers, and management anywhere, anytime… www.dalecarnegie.com/app Dale Carnegie Training Social Networking Sites
- 25. Green Mountain Coffee Roasters Challenge Green Mountain had enjoyed steady growth particularly in its core, New England market. But with recent plans to grow the business faster outside New England, Green Mountain needed to step up its training initiatives in order to safeguard its culture and prepare its employees for the challenges ahead. Solution As a part of Green Mountain’s growth initiative employees underwent training and development. For 12 weeks, participants engaged in a continuous ‘cycle of improvement,’ during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers. Results Training as a group has helped prepare people to work in teams, and across the company, collaboration between and among departments has improved. Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion. Weis Markets Challenge As a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation. Solution Dale Carnegie's training curriculum and approach introduced a new management paradigm - one that emphasized leadership, team building and ownership. Managers learned to cultivate a culture where employees felt empowered to contribute and participate in the long-term success of the store business. Results The staff's attitudes shifted from a place of resentment to one of empowerment, customer service improved, productivity soared, and store profitability skyrocketed. As a result store sales increased by 3% and revenues shot up to $2.1 billion. John Deere Challenge As a result of structural changes in Weis stores, store managers prematurely took over the responsibility for store level performance and supervision. They needed more experience and training in addressing staff's concerns regarding the transformation. Solution Dale Carnegie Training's global franchise network mirrored Deere's decentralized dealership model. Also, its localized learning capability supported the kind of specialized regional training that John Deere was looking for. The trainers, understanding the local agricultural conditions, worked alongside Deere's territory managers to identify region-specific sales challenges. Results At the end of the training, Deere's dealers came away with a newfound belief in their own abilities to communicate and sell. They are eager to share what they know and are better equipped to engage their customers through learning how to build successful relationships based on trust and respect. Giant Food “Quality of life is always the big issue in grocery retail. Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores. The stress level is lower. People are smiling. Customers are treated well. The improvements to our managers’ quality of life makes them more productive in their jobs and makes us more successful in our industry.” – Nancy Crisafulli Manager of Training, Giant Foods Fred Weber, Inc. "I can't say enough about what this process has done for our company. Through the formality and structure of the course, we gained the ability to ensure that we were all pursuing common goals. To have the entire organization aligned behind our chairman's vision is powerful and results in outstanding rewards for our employees and our shareholders.“ – Tony Giordano Senior Vice President, Material Services, Fred Weber, Inc. Auto-Owners Insurance “Our number one responsibility, and the only way we are going to have succession and perpetuation within our company, is developing our associates. It’s amazing how many promotions I see come through in our company among associates who have taken the Dale Carnegie Course®.” – Tim Lynch Assistant VP, Claims Division, Auto-Owners Insurance HDR Engineering “Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training.” – George Little President, HDR Engineering, Inc. Boyes Turner Challenge Developing people and their ability to work in teams is absolutely key to building a successful law firm. Many professional services firms have dabbled at this but few have cracked it. Solution A well thought out strategy is essential and having an experienced Dale Carnegie practitioner on hand to sense check, help out and discuss ideas adds value and makes things happen faster. Dale Carnegie’s customized approach has helped a number of senior managers more quickly develop a greater awareness of effective people development. This in turn has improved their ability as coaches and mentors. Results HR has been placed at the heart of the business and is being used as the key agent of change. This has sped up Boyes Turner’s progress and built strong foundations for the firm. The effects are highly visible - in terms of strengthening its service offering, the development of its client base and also its high regard by third party independent organizations. Cargill “If you want to work on people developing new skills and gaining more knowledge, there are many, many solutions. But if you want to work on specific business results by investing in the improved capability of your people, then Dale Carnegie Training understands that and can help get you there.” –Marvin Knoot Technical Training Coordinator, Eddyville Plant Cargill Health and Nutrition GLOBAL REACH
- 26. SMALL TO MID-SIZE Core Products International, Inc. Challenge Core Products was anything but content when it came to protecting its market position and state of financial health. Changes to managed care, the threat of competition and a series of costly acquisitions conspired to undermine Core's growth. Solution The Dale Carnegie Course's public format and group training method helped prepare Core Products‘ leaders to effectively handle change by engaging in a continuous 360- degree cycle of practice and feedback. Results In the ten years since Core began training with Dale Carnegie, its sales have soared from $3 million to in excess of $12 million. Gains in individuals' self-confidence have propelled innovation and leadership throughout the organization, and change is now accepted as an integral part of how Core does business. CamWest Challenge CamWest realized that aligning the independent sales agents with its vision and philosophy by training with onsite Project Managers would ultimately translate to better customer service and provide customers with an exceptional home buying experience. Solution Dale Carnegie Training's flexible style and comprehensive training approach provided a solution that would allow CamWest to focus on both its sales and human relationship needs simultaneously. Bringing all the different departments of the organization together helped solidify CamWest's mission, vision and values. Results Working together as a team allowed participants to develop a common language to communicate more seamlessly with customers and with each other. In the four years since training began, CamWest has grown at a rate of almost 15% annually. The influx of new talent has helped the company to grow the foundations of a solid team. Coburg Dairy “I strongly recommended our corporate office look seriously at using Dale Carnegie’s management training program. I told them that it is just a tremendous team-building atmosphere, and that everybody gets a better grasp and commitment to what their company should be seeking to achieve.” –Gary Rackley General Manager, Coburg Dairy Delta Dental Challenge Delta Dental of Arkansas is an organization rich in talent, but needed additional managerial skills. Many middle managers were not adequately prepared to fulfill all their day-to-day responsibilities and to resolves conflicts arising among their staffs, resulting in growing discontent and high turnover. Solution Dale Carnegie Training recommended a two-phased training approach - the Leadership Training for Managers to improve leadership skills, and the Dale Carnegie Course to boost individuals‘ confidence and communication skills. The participants put theory into practice while developing business solutions to help improve Delta's operational efficiency and productivity. Results Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity and efficiency goals, reduce costs and improve its service capabilities. As workers grew in self-confidence, their productivity improved, and communication and collaboration flourished. As a result, Delta Dental reached record performance in operations and financial return. Urban Engineers, Inc. Challenge Urban was challenged with the demands of new ownership and improving communication between employees within the organization. “We needed to understand the perspective of where certain people were trying to take the business,” said D’Alba. “We weren’t communicating clearly.” Solution Dale Carnegie Training delivered a customized Leadership program that fit the specific needs of Urban. They acted as a part of the Urban team rather than an outside consultant while trying to improve both communication and understanding between employees. Results “Our ability to communicate has become extraordinary. We are mostly engineers, and we got into engineering because we’re good at numbers, and not necessarily extraordinary with our communication skills. We’ve found that the people who have been through Dale Carnegie are able to stand up at a moment’s notice and deliver a message that has all the important elements to get people to understand the vision and get motivated to take action,” says D’Alba. Connolly Challenge “The problem is while these people were highly skilled in their respective areas of expertise; they weren’t prepared to handle tasks that fell outside of their individual scopes.” –Thomas Mohs, Director of Operations Solution Dale Carnegie Training worked with Connolly to customize a Presentation skills course that would address their specific problem areas. In addition to this training DCT has a leadership development program in place for Connolly. Results To date, more than 70 Connolly employees have taken Dale Carnegie Training courses. “A one time thing for us”, says Thomas Mohs, Director of Operations “has become a core piece of our training for all of our managers.” Hugh Symons Communications “Since Hugh Symons first participated in Dale Carnegie Training, we’ve taken on 480 new accounts. We’ve written more new business than ever and have had our richest year ever. Our staff retention is fantastic. People come and stay; they don’t want to move on. I think a large portion of that can be attributed to Dale Carnegie Training.” –Carlos Pestana Sales Manager, Hugh Symons KKE Architects “I would recommend Dale Carnegie Training for sure. If you don’t do it, you don’t want to compete with us. You can’t afford not to do this because we’ve got the tools and we’re going to win more often. I feel that strongly that this time commitment was worth it. Thank goodness for DCT.” –Randall M. Lindemann AIA, Leed AP Principal, KKE Architects, Inc SCVBank “Spectacular changes have taken place allowing us to once again strive for perfection. Our morale is back; greater levels of respect exist among our branch personnel; the efficacy in our operation systems is evidence in our decreased error rate; inter office communication is better; morale is high and consequently so too is our customer service.” –Michael Hause CEO, SCVBank
- 27. LOCAL TOUCH SAMPLE LOGO Sample Company Challenge “Morale became less than optimal and consequently, a kind of oppressive air pervaded the SCVBank work culture. Our teams lack motivation to lucratively meet the needs of the market Solution Dale Carnegie Training put SCVBank through an intensive Team Member Engagement program. Dale Carnegie Training specialists helped implement Results SCVBank has experienced outstanding bottom-line performance over the past sixth months. The changes that were made effected all of the
- 28. IGNITE YOUR WORKPLACE ENTHUSIASM It's now time to inquire before we can determine what we can do to deliver results for you and your organization. Call: 631-415-9385