#ImpactSalesforceSaturday: Einstein bot basic to advanced
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The document is an introductory guide to Salesforce Einstein Bots, covering their history, functionality, and unique use cases. It emphasizes the advantages of using bots for tasks such as automation, customer engagement, and efficiency. The session is intended to be interactive, encouraging participants to ask questions and learn about building Einstein Bots using Lightning Web Components (LWC).
#ImpactSalesforceSaturday: Einstein bot basic to advanced
- 1. Welcome to Salesforce Einstein Bot Basic to Advanced Twitter - @nagpal_sakshi6 Email – sakshi_nagpal6@yahoo.com Sakshi Nagpal
- 2. Sakshi Nagpal I Architect | Developer | Speaker Einstein champion,WIT leader, Salesforce Application architect, youtuber at salesforcepanda,answer leader on community Twitter - @nagpal6_sakshi
- 3. NOTES • No question is a silly question. Please feel free to ask as many question • Make this an interactive session • This session is just to get an idea about cloud technology. In future we will expand more and get into more details • Help me to help you
- 4. Agenda • Introduction • History of Bots • What are Einstein Bots • Keywords • Unique Usecases • How to build Einstein bots with LWC •
- 5. Introduction What are bots-: • is a computer program that operates as an agent for a user or other program • simulate a human activity Bots come to rescue in following scenarios-: • Repetitive tasks, • Higher speed than humans • Administrative tasks Example A Twitterbot (sometimes spelled "Twitter bot") is a software program that sends out automated posts on Twitter..
- 7. History Of Bots 1950 The Turing Test • is a method of determining whether or not a computer is capable of thinking like a human being 1966-Eliza • Created at MIT AI laboratory • Simulate human conversation with scripted responses 2016 Bots For Messenger- • A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it converses with some of the 1.3 billion people who use Facebook Messenger every month. • Can be used for business in Facebook
- 8. When we call call center, agents may not be available. Chatbot comes to rescue here. Advanatages of chatbot-: • Available 24/7 • Quick case deflection, • create case, • reduced wait times, • intelligent responses using natural language processing Advantages of Einstein Bot
- 9. • Dialogs: Understand Einstein Bot Dialogs • Entities: What’s an Entity? • Variables: What’s a Variable? • Performance: Monitor, Analyze, and Refine Bot Activity Einstein Intent and Natural Language processing Keywords for a ChatBot
- 10. How Chat works
- 11. • Allow user to pick a date,location • Allow user to update a record • Share a Youtube video, URL with the user • Take Survey, Upload File Unique Usecases
- 12. Demo time
- 16. Questions?
Editor's Notes
- #17: Key Messages Salesforce is the fastest path from idea to app Talk Track Salesforce gives you everything you need to build apps fast and get started right away, right out of the box. Instead of buying and setting up hardware, software, networking, and piecing together a dev stack, you can focus on solving the business problem. All of the platform services that underpin our CRM offerings are available to you for your apps with rapid dev tools to define your data schema, your sharing model, workflow, collaboration, reporting and dashboards, and your UI. It’s your fastest path from idea to app.