inSync Cloud Administrator's Guide 5.1

Administrator’s Guide
A comprehensive guide to installing, configuring the inSync Cloud and the inSync client

www.druva.com

Druva inSync Cloud – Administrator’s Guide

Copyright Notice

Copyright © 2007-2012 Druva, Inc.

All Rights Reserved.

Any technical documentation that is made available by Druva, Inc. (“Druva”) is the copyrighted work of Druva and is owned by
Druva. This technical documentation is being delivered to you as is, and Druva makes no warranty as to its accuracy or use. Any
use of the technical documentation or the information contained therein is at the risk of the user. This document may include
technical or other inaccuracies or typographical errors. Druva reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written permission of Druva.

Trademarks

Windows® is a U.S. registered trademark of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
Red Hat® Enterprise Linux® is a registered trademark of Red Hat Inc.
Ubuntu is a registered trademark of Canonical Ltd.
Apple, Mac and Mac OS are trademarks of Apple Inc.

Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective
companies and are hereby acknowledged

Page 2


Intended Audience
This guide is intended for system administrators. System administrators can use the information in this guide to
understand the functionalities and their application. In addition, this guide provides information about how to use
Druva inSync Cloud and navigate through its Graphical User Interface (GUI). This document assumes that the
readers have the following skills depending on the target platform:
-Windows® Administration skills
-Linux Administration skills
-Mac OS X user skills

Typographic Conventions

Symbol Meaning

Green underlined text A hyperlink or link you can click to go to a related
section in this document or to a URL in your Web
See italics browser.

Bold The names of menus, menu items, headings, and
buttons.

Italics Variables or placeholders or special terms in the
document.

Getting Help
For technical assistance or license renewal, please send an email to support@druva.com.
If you have signed up for Gold or Platinum support, please login into http://support.druva.com/.

We value your feedback. Kindly send your comments on the contents of this document to docs@druva.com.
Include the title and page number of the document and the chapter and section titles of the reported text.

DISCLAIMER
The information contained in this document is subject to change without notice. Druva Software Pvt. Ltd. shall not
be liable for errors contained in this document for any damages in connection with this document.

Page 3

Table of Contents

Table of Contents................................................................................................ 4

Chapter 1 Introduction..................................................................................... 9
1.1 The Solution - inSync Cloud ....................................................................................... 10
1.2 Druva inSync Cloud Features ..................................................................................... 11
1.3 Salient Features.......................................................................................................... 12

Chapter 2 Accessing the Druva inSync Cloud .................................................. 13

Chapter 3 Using the Druva inSync Cloud ........................................................ 15
3.1 inSync Configuration Wizard ...................................................................................... 15
3.1.1 inSync Configuration Wizard – Welcome................................................................ 16
3.1.2 inSync Configuration Wizard – Add Administrator ................................................. 16
3.1.3 inSync Configuration Wizard – Update Profile ....................................................... 17
3.1.4 inSync Configuration Wizard – Select Policies ........................................................ 19
3.1.5 inSync Configuration Wizard – Create User ............................................................ 21
3.1.6 inSync Configuration Wizard – Finish...................................................................... 22

Chapter 4 Druva inSync Cloud Dashboard ...................................................... 24
4.1.1 Summary ................................................................................................................. 24
4.1.2 Live Activities........................................................................................................... 25
4.1.3 Backup Statistics...................................................................................................... 25
4.1.4 Server Usage ........................................................................................................... 25
4.1.5 Share Summary ....................................................................................................... 26
4.1.6 DLP Summary .......................................................................................................... 26

Chapter 5 Backup Overview ........................................................................... 27
5.1 Backup Now ............................................................................................................... 27

Chapter 6 Restore Overview .......................................................................... 29
6.1 Restore ....................................................................................................................... 29
6.1.1 Manage Snapshots .................................................................................................. 31

Chapter 7 Data Loss Prevention Overview (DLP) ............................................ 33

Page 4


7.1 Decommission Device ................................................................................................ 33
7.1.1 Auto Delete ............................................................................................................. 34
7.2 DLP Statistics .............................................................................................................. 34
7.3 Locating a Device ....................................................................................................... 35
7.4 Auto Deleting a Device ............................................................................................... 37

Chapter 8 Share Overview ............................................................................. 40
8.1 Share Summary .......................................................................................................... 40
8.2 Share Activity ............................................................................................................. 40

Chapter 9 Data Analytics ................................................................................ 41

Chapter 10 Managing the inSync Cloud Server ............................................. 44
10.1 Manage Profiles ......................................................................................................... 44
10.1.1 Create New Profile .................................................................................................. 45
10.1.2 Copy Profile ............................................................................................................. 61
10.1.3 Delete Profile .......................................................................................................... 62
10.1.4 Profile Details .......................................................................................................... 62
10.2 Manage Users ............................................................................................................ 63
10.2.1 Create New User ..................................................................................................... 64
10.2.2 Import Users............................................................................................................ 66
10.2.3 Delete User.............................................................................................................. 69
10.2.4 Disable User ............................................................................................................ 69
10.2.5 Change Profile ......................................................................................................... 70
10.2.6 User Details ............................................................................................................. 70
10.3 Manage Devices ......................................................................................................... 70
10.3.1 Add Device .............................................................................................................. 71
10.3.2 Delete Device .......................................................................................................... 71
10.3.3 Disable Device ......................................................................................................... 72
10.3.4 Upgrade Device ....................................................................................................... 72
10.3.5 Backup Now ............................................................................................................ 72
10.3.6 Device Details .......................................................................................................... 73
10.4 Mange Storages ......................................................................................................... 73

Page 5


10.4.1 Storage Details ........................................................................................................ 74
10.5 Server Activities.......................................................................................................... 75
10.6 Alerts .......................................................................................................................... 75
10.6.1 Alerts ....................................................................................................................... 76
10.7 Reports ....................................................................................................................... 78
10.7.1 Schedule Reports .................................................................................................... 79
10.7.2 View Reports ........................................................................................................... 80
10.7.3 Download Reports................................................................................................... 80
10.8 Administrators ........................................................................................................... 81
10.8.1 Create Administrator .............................................................................................. 82
10.8.2 Managing a Server Administrator ........................................................................... 83
10.8.3 Managing a Profile Administrator ........................................................................... 83
10.8.4 Using the Profile Administrator’s Login .................................................................. 86
10.9 Settings ....................................................................................................................... 90
10.9.1 Mobile Credentials .................................................................................................. 90
10.9.2 Password Policy ....................................................................................................... 91
10.9.3 Single Sign-On Settings (SAML 2.0) ......................................................................... 94

Chapter 11 Installing the Druva inSync Client ............................................... 97
11.1 Installation Prerequisites ........................................................................................... 97

11.2 Installation on Microsoft Windows 7/ Vista/ XP ................................................. 98

11.3 Installation on Linux ............................................................................................. 99
11.3.1 Debian Based Installation........................................................................................ 99
11.3.2 RPM Based Installation ......................................................................................... 100
11.3.3 Installing on 64-bit System .................................................................................... 100

11.4 Installation on Apple Mac OS ............................................................................. 101

Chapter 12 Using the Druva inSync Client................................................... 104
12.1 Activate Druva inSync .............................................................................................. 104
12.1.1 SAML Authentication ............................................................................................ 106
12.2 Backup Now ............................................................................................................. 107
12.3 Restoring Backed up Files ........................................................................................ 107

Page 6


12.3.1 Searching files in Snapshots .................................................................................. 109
12.4 Configuring Druva inSync Client............................................................................... 110
12.4.1 Configuring Folders ............................................................................................... 111
12.4.2 Web Restore.......................................................................................................... 117
12.4.3 Backup Settings ..................................................................................................... 118
12.5 Status........................................................................................................................ 120
12.6 Other inSync client Options ..................................................................................... 120
12.7 Client Notifications................................................................................................... 121

Chapter 13 Using inSync Share ................................................................... 123
13.1 About inSync Share Folder ....................................................................................... 123
13.2 Adding Files to inSync Share .................................................................................... 124
13.3 Working with File Versions ...................................................................................... 124
13.4 Deleting Files and Folders ........................................................................................ 125
13.5 Sharing Folders with Collaborators .......................................................................... 125
13.6 Sharing Files and Folders with External Users ......................................................... 128
13.7 Sharing Data from Web UI ....................................................................................... 129
13.7.1 Sharing a Folder with other Users......................................................................... 130
13.7.2 Viewing Shared Content ....................................................................................... 130
13.7.3 Viewing Links ......................................................................................................... 131
13.7.4 Managing Activities ............................................................................................... 131

Chapter 14 Installing and Managing the inSync app on Mobile Devices...... 133
14.1 Installation Prerequisites ......................................................................................... 133

14.2 Installation of inSync app on Android ............................................................... 133

14.3 Installation of inSync app on iPhone/iPads .................................................... 134
14.4 Activate the inSync app............................................................................................ 134
14.5 Start backing up the configured folders .................................................................. 136
14.6 Restoring files from snapshots................................................................................. 136
14.7 Start backing up the configured folders .................................................................. 137

Page 7


14.8 Restoring files from snapshots................................................................................. 137
14.9 Managing inSync Share on Mobile Devices ............................................................. 138
14.9.1 Sharing Files with other Devices ........................................................................... 138
14.9.2 Sharing a File Link with Others .............................................................................. 139
14.9.3 Viewing Shared Data using inSync ........................................................................ 139
14.9.4 Downloading Files ................................................................................................. 140
14.10 My Account ......................................................................................................... 140

Chapter 15 Uninstalling the Druva inSync Client......................................... 142
15.1 Microsoft Windows ........................................................................................... 142

15.2 Linux ................................................................................................................... 142

15.3 Apple Mac OS ..................................................................................................... 143

15.4 Android .............................................................................................................. 144

15.5 iOS Devices ...................................................................................................... 144

Page 8

Chapter 1

Introduction

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 Data protection and its challenges
 About Druva inSync Cloud solution
 Druva inSync Cloud features
…………………………………………………………………………………………………………………………………………………....

Storing the end-user’s data on a hard drive alone holds potential risks to the security of data,
given that hardware failures are very common and can lead to data loss. One of the popular
alternatives to in-house data storage and backup is using cloud storage services.
Now-a-days, enterprise data is exploding as end-users are increasingly spreading across the
globe. Endpoint data protection and recovery is getting increasingly difficult for enterprises as
data becomes increasingly diversified and complex. The facts alone are daunting:
 The volume of enterprise data is doubling every eighteen months
 Over 38% of corporate data resides on laptops which are never backed up
 17% of these laptops lose data that can never be recovered
 Only 32% enterprises report having a reliable backup solution in place
As enterprises seek cloud-based solutions to address their data protection needs, they face
additional challenges, including:
 Intrusive Backups – The single most important reason that end-users avoid backups is the
interference it causes with their work.
 Limited Bandwidth for Mobile Workforce – As critical data on endpoints ranging from
laptops to mobile devices like iPads/iPhones grows, network bandwidth remains a critical
bottleneck.
 Poor SLAs and Performance – Existing cloud-backup solutions were designed for
consumers, with the enterprise just an afterthought. Most of these solutions have poor
enterprise SLA’s and still depend on high storage resources and reliable network for fast
backup.
 Complexity of Available Solutions–Legacy server backup solutions were originally designed
with a high dependence on resources and a reliable network for backups, creating problems

Page 9


for remote offices to backup with limited bandwidth and resources. In addition, these
backup solutions are often difficult to deploy and manage, requiring lots of attention.
Druva inSync Cloud is an enterprise backup solution installed on the distributed server clusters
reachable by all the user clients over LAN, VPN or WAN. Druva inSync Client is installed on all
the computers within an enterprise.

1.1 The Solution - inSync Cloud
inSync Cloud is a fully-automated enterprise-class solution which offers secure, lightning fast
laptop backups to a virtual, private cloud powered by Amazon Web Services. It is a unique
source-based data deduplication technology, coupled with its WAN Optimization saves over
90% in bandwidth and storage.

With inSync Cloud, enterprise laptop backups are faster, on-demand and more affordable.
inSync Cloud is the first enterprise-class backup solution to bring application-aware data
deduplication technology to the cloud resulting in 90% storage savings.

It offers one of the best SLA’s (RPO and RTO) for instant data access and data-recovery from
multiple restore points. Coupled with WAN Optimization, the solution offers unmatched
bandwidth and storage savings. The solution is easy to deploy, manage and features high-
performing, non-intrusive backups to a dedicated cloud.

Page 10


The inSync client monitors file changes in configured folders and then, on availability of
network connection –
 Prepares a fingerprint of changed files and sends it to the server.
 Server responds back with the parts of files unique to the client i.e. those parts of files not
backed up by any other user in the organization.
 The client then compresses, encrypts and sends only the unique data to the server.
All of this is transparent to the user. The user only notices a fast backup consuming less
bandwidth. On restore, the users can only view files and their versions that have been
modified in the past. The user can choose to restore files from any point in the past.

1.2 Druva inSync Cloud Features
Druva inSync Cloud is extremely versatile and easy to use. Some of the key highlights are as
follows:
 Built on a state‐of‐the‐art Amazon AWS
 Virtual Private Cloud: Dedicated resources and high QoS
 Source based, global deduplication: 90% bandwidth & storage savings
 Near-continuous Restore Points = Best Recovery Point Objective
 Instant access and restore = Best Recovery Time Objective
The other key features of inSync are as follows:
 Global, Source Based Deduplication
o Source based, across users & across application deduplication
o Saves 90% bandwidth and storage
o 100% accuracy for Outlook and Office files
 Octopus WAN Optimization Engine
o 16 parallel asynchronous connections
o Smart Bandwidth throttling
o Auto‐reconnect across network drops
 Simple
o Backups up and running in 10 minutes
 Scalability
o Distributed Cache: Client side caching

Page 11


1.3 Salient Features
The following are some the new features listed below -
 Auto client installation: This feature enables the inSync Cloud administrator to install the
inSync client silently on the user’s computer.
 Auto Data delete: The inSync client self-destructs configured data for backup when the
client is disconnected for a specified period.
 Enhanced server side search for restore: This feature helps the inSync Cloud administrator
to search and restore particular files from all available restore points of a user.
 MS-Office templates for quick configuration: The quick configuration is now easier for
backing up the most commonly used MS-Office templates.
 Secure Web control panel: The Web control panel can now be accessed using secure http
(https) connection.
For more information, please send an email to support@Druva.com.

Page 12

Chapter 2

Accessing the Druva inSync Cloud

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 How to ‘Sign Up’ for the Druva inSync Cloud service?
 How to ‘Sign In’ to the Druva inSync Cloud service?
…………………………………………………………………………………………………………………………………………………....

Before accessing the Druva inSync Cloud enterprise backup, the cloud-based backup service is
required to be registered through the Druva Website.

After you successfully register in Druva inSync Cloud, our ‘Sales Team’ will create a new account
and inform you by an email. You can then access your virtual cloud by logging onto the
following URL:
https://cloud.druva.com/ .

To sign in to the inSync Cloud application, enter the following details and click Login:

Field Description

Email Type a valid email address.

Password Type a valid password.

NOTE: After three successive failed attempts, the inSync account gets locked and the lock out
period is one hour.

Page 13


In order to create multiple server administrators, please refer to the Administrators section of
this document.

If you have any comments or need further assistance, please contact Druva Support at
support@druva.com

For more information about inSync Cloud plans and pricing visit
http://www.druva.com/insync/plans-pricing

Page 14

Chapter 3

Using the Druva inSync Cloud

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 Using the inSync Configuration wizard
 About Druva inSync Cloud Dashboard and its artifacts
 Creating user profiles and managing storages
 Adding and importing new users
 Managing administrators
 Configuring SAML
 Restoring files and folders using restore points and Web restore
 Applying data security settings using Safe Point
 Managing reports, alerts and administrators
 Getting Druva inSync Cloud help
…………………………………………………………………………………………………………………………………………………....

After successful login to the inSync Cloud, it needs to be configured and set to start backing up
the clients’ data. These settings can be made using the Web control panel.

3.1 inSync Configuration Wizard
Using the inSync configuration wizard, you can configure inSync Cloud in just four simple steps.
This wizard appears only when inSync Cloud has a single server administrator and the user list is
empty. You can cancel this wizard if needed and can configure your customize settings using
the inSync Web panel.

Page 15


3.1.1 inSync Configuration Wizard – Welcome
You can configure inSync Cloud with the help of the configuration wizard that has been shown
below:

Click Configure inSync Now to proceed.

3.1.2 inSync Configuration Wizard – Add Administrator
Add the server administrator details for the inSync Cloud account.

Page 16


To add server administrator, enter the following details:
Field Description

Email Address Type a valid email address of the administrator.

Name Type a user friendly name. The name can be alphanumeric
but some special characters are not allowed for example, |,
?, *, :, /, , “, <, >.

Click Next to proceed.

3.1.3 inSync Configuration Wizard – Update Profile
Configure your backup policies for a Default profile. You can specify backup contents and
frequency of backup.

To configure Default profile, enter the following details:

Field Description

General Information

Profile Name Displays the name of the profile.

Max users Type a number to limit users associated with the user profile.
‘0’ represents unlimited users.

Page 17


Field Description

Quota per user Assign a specific amount of storage space to a user for
backing up its data.

Laptop

Backup every Specify how often the user can backup. The backup time can
be set from 5 minutes to 7 days, default is 8 hours.

Apps/Folders Select Email, Desktop, and My Documents for backup.

File Included Select the file types to be included in your backup. The
available file types are MS Office, PDF, HTML, and Image.

Mobile

Allow mobile access If this option is selected, a user gets the ‘access-only’
to users permission where the user will able to log in and access the
data of other devices.
If this option is not selected, the user will not able to log-in to
the inSync app.

Enable backup & If this option is selected, the backup and mobile device
mobile device protection settings can be set to optional or mandatory.
protection The Optional setting allows a user to activate the device
Backup and Protection services as needed. InSync will prompt
the user for the required services. These services are listed
under My Account.
The Mandatory setting allows user’s device to be registered
to inSync Cloud instantly. inSync Cloud will prompt the user
to install mobile device management (MDM) profile for
decommission settings. The user’s device Backup and
Protection Services are automatically enabled. The My
Account screen shows the status for both as Activated.

Backup every Specify how often the user can backup. The synchronize
period can be set from 5 minutes to 7 days, default is 8
hours.

Folders Select mobile backup options from three different types of
folders; Contact, Photos, and Videos. The photos and videos
are backed up only from the original locations of Android and
iOS devices. These locations are mentioned below:

Page 18


Field Description

Device Contacts Videos Photos

Android Contacts DCIM DCIM
directory directory

iOS Contacts Camera roll Camera roll

Click Next.

3.1.4 inSync Configuration Wizard – Select Policies
Configure backup policies for the Default profile.

To configure backup policies for Default profile, enter the following details:

Field Description

Resources

Maximum bandwidth Sets the maximum bandwidth for each client to sync with the
[WAN] server. The bandwidth can be chosen as an absolute value
(KBps/MBps) or as a percentage of available bandwidth at
the client.

Page 19


Field Description

CPU priority Sets the CPU priority and usage for each client. If it is set
between 5 and 10 then it prioritizes inSync client backup
compared to other active applications. If the CPU priority is
set below 5, the backup will be slowed down voluntarily to
reduce CPU consumption.

Access & Notification

Show desktop On the client side if the inSync Cloud administrator needs the
notifications to users user to be notified in case of backup errors or other
notifications then select this check box.

Allow web access to The inSync user is able to restore (Web restore) backed up
users files from the Web browser if this check box is selected.

Retention Policies

Retain all backups for Specify the retention period for all backups.
_ days

Retain weekly Specify the retention period for weekly backups.
backups for _ weeks

Retain monthly Specify the retention period for monthly backups.
backups for _ months

Click Next.

Page 20


3.1.5 inSync Configuration Wizard – Create User
In this last step, you have to configure the user account by providing the email address and
name for first inSync backup.

To create a new user, enter the following details:
Field Description

Email address Type email address of your first inSync backup user

Name Type name of the backup user

Password Policy If this check box is selected then the strong password policy
is enforced to users, server and profile administrators and
they have to follow the requirements given below.
Password should meet the following standards:
 Passwords must have a minimum length of 8
characters.
 Passwords must meet the following requirements for
security reasons:
o at least 1 upper case letter
o at least 1 lower case letter
o at least 1 number
o at least 1 special character (?, *, %, etc.)

Page 21


Field Description

 Password should not be repeated of last three
occurrences.
Note: The specific account gets locked after three incorrect
log-in attempts, by the user.

Click Finish.

3.1.6 inSync Configuration Wizard – Finish
After completing the above mentioned steps, you can now enter the inSync Dashboard to
manage your data.

Now click Proceed to inSync Dashboard.

Page 22


The Druva inSync Cloud will display its web control panel, after you complete the above steps.
For easy menu navigation, the inSync Cloud Web Control Panel is divided into seven categories:

 Dashboard – A graphical representation of backup statistics, disk space savings, device
status and, storage growth.
 Backup Overview– This provides an overview of the backup processes, viz. backup
summary, successful backups, failed backups and backup with errors.
 The Restore Overview screen gives you a complete status of all the restore processes that
are initiated by users. It includes different statuses showing restore stats like:
 Self-Restore: This is the number of restore processes initiated by the users.
 Admin Restore: This is the number of restore processes that take place at the admin
side.
 Web Restore: This is the number of restore processes that are initiated remotely by the
user through web restore feature.
 Mobile Restore: This is the number of restore processes that take place from a mobile
device.
 Restore – A graphical representation showing restore processes, viz. restore summary,
successful restores, failed restores and restores with errors.
 Data Loss Prevention Overview (DLP) – This provides us with a graphical data regarding data
security using SafePoint
 Share Overview– This functionality provides us with a graphical representation of all the
data that has been shared by the users.
 Data Analytics– This functionality analyzes and extracts information from available storages.
 Manage – Manage storage, profiles, users, devices, storages, server activities, alerts,
reports, administrators and settings.

Page 23

Chapter 4

Druva inSync Cloud Dashboard

The dashboard provides a graphical view of the status of different inSync Cloud entities namely
quick status of storage, users, and highlights the problems/failures that need yours attention.
The different statistics on the dashboard can help you easily monitor the status of all the inSync
Cloud entities and decide on backup strategies for your organization. A sample dashboard is
given below:

4.1.1 Summary
Users: It displays the number of users that have been activated by the administrator.
Devices: It displays the number of devices, viz. desktops, laptops, mobile phones and other
systems.
Dedupe Ratio: Overall deduplication ratio of all the storages combined.
Diskspace Savings: This graph shows the total size of incremental data versus actual disk space
used on the storage after deduplication. The incremental data legend shows the newly added
data from the different users under specific storage.

Page 24


4.1.2 Live Activities
The quick summary gives the overall information of servers, users, storage, tasks, and alerts.
The provided links display more details of each entity.
Server Start time: Displays the date and time when the inSync server starts operational.
Total Users: Shows total users connected to the inSync server.
Storage Status: A quick summary of the assigned storage to the inSync server. Click the Storage
Status link which displays the following information.
Active Tasks: The details of the different tasks related to the inSync users.
Active Alerts: Alerts generated by the system that need to be acknowledged by the inSync
Cloud administrator.

4.1.3 Backup Statistics
The graph shows the last sync status of different inSync users. It indicates how many users:
- have backed up successfully
- have failed backups
- have backed up with errors
- have not backed up for a while
To view more details about users and backup statistics, click the details link.
The User Backup Statistics can be filtered by profile and user level. To view the profile wise
user backup statistics, choose the profile from the Filter by profile list box.

4.1.4 Server Usage
Connections: It shows the status of the users connected in the past 24 hours. This is helpful in
determining the backup and compaction strategies.
CPU Usage: CPU usage of inSync Server in the past 24 hours.
Bandwidth Usage: Graph of bandwidth usage of server vs. time in the past 24 hours.

NOTE: The previous data before the inSync server reboot including user connections, CPU
usage, and bandwidth usage does not get displayed in the graph.

Page 25


4.1.5 Share Summary
This graph shows share activities related to users over the past 24 hours.

Users Sharing: Displays the total number of users sharing data over the past 24 hours.

Avg. Share per User: Displays the average data size shared by users over the past 24 hours.

Sharing Usage: Displays the aggregate data size shared by users over the past 24 hours.

4.1.6 DLP Summary
The SafePoint device status shows the geographic locations of all clients or profile based clients
on the Google world map. If there is more than one user on a same location then it shows a
marker with total number of users.

In addition to the clients’ location, it also shows the status of all clients or profile based clients
below the map. These are as follows:
Device traced – The total number of users’ device traced successfully.
Devices managed – The total number of users activated for device trace.
Normal – The total number of users whose Device Trace option is enabled.
On hold – The total number of users whose data delete activity is put on hold.
On alert – The total number of users whose data delete activity is going to start soon.
Decommission started – The total number of clients of which data deletion process is being
started.
Decommission completed - The total number of clients of which data deletion process has
been completed.

Page 26

Chapter 5

Backup Overview

The Backup Overview screen gives you a complete status of backup users. It includes different
backup statuses like successful backup, failed backup, backup with errors, inactive backup, and
never backed up. You can take corrective actions depending upon backup status of devices. You
can further filter the following list by selecting the profile associated with storage.

5.1 Backup Now
The inSync devices can suspend the data backup activity. If the user does not choose to resume
the backup activity, then it creates a data administration issue for inSync Cloud administrators.
This option allows you to resume the data backup. When you click the Backup Now button for
the selected devices, the data sync gets scheduled and the inSync device starts backing up the
data in ten minutes.

NOTE: Data Synchronization, has been referred to as Data Backup in the current release.

Page 27


Following is the list of backup statuses of devices.

1. Successful – The last backup attempt of devices have been succeeded.
2. Failed – The last backup attempt of devices have been failed.
3. Errors – The last backup attempt of devices have been completed but with errors.
4. Inactive – The list of devices have been disabled by the administrator.
5. Never Backed Up – The list of devices have not been backed up yet.

Page 28

Chapter 6

Restore Overview

The Restore Overview screen gives you a complete status of all the restore processes that are
initiated by users. It includes different statuses showing restore stats like:
 Self-Restore: This is the number of restore processes initiated by the users.
 Admin Restore: This is the number of restore processes that take place at the admin
side.
 Web Restore: This is the number of restore processes that are initiated remotely by the
user through web restore feature.
 Mobile Restore: This is the number of restore processes that take place from a mobile
device.

6.1 Restore
The Restore screen allows you to restore user’s backed up data on the client side or server side.
You can also filter the following list of users by selecting the profile associated with storage.
This screen also displays the list of all users along with their storage consumption.

To restore data of a particular user, select the device of a user, the list of snapshots displayed
on the screen.

Page 29


Click Restore, as the following screen appears.

Select the path where the data that you want to store are saved.

Click Restore to Device. The following screen appears:

Page 30


To restore data on client, select one of the following options:

Field Description

Restore on Desktop If it is selected, the users’ device data is restored to the
desktop area. The restored files are stored in the folder
named with date and time stamp on the user’s desktop.

Restore to original If it is selected, the users’ device data is restored at original
location folder path from where the data has been backed up.

Destination path Specify the client’s valid folder path where the user’s data to
be restored.

6.1.1 Manage Snapshots
This option allows the inSync Cloud administrator to view and delete the snapshots for the
user’s backup. This helps in managing the user’s storage quota. All snapshots except latest
snapshot can be deleted.

Click the Manage Snapshots button view the backed up data.

If you want to delete the selected snapshot, click Delete Snapshot.

Page 31


NOTE: After removing a snapshot, the storage does not release the occupied space unless the
data compaction is done. You can use the compact now option under Storage for immediate
results.

Page 32

Chapter 7

Data Loss Prevention Overview (DLP)

inSync’s integrated DLP (SafePoint for inSync) is a simple, lightweight, and effective solution
that reduces the total economic impact of a lost or stolen laptop or a mobile device for
enterprises. It provides powerful, multi-layered protection of critical data residing in your
organization’s devices.

The DLP option shows the list of all users with device details and their status in different tabs.
These details include user name, device type, location, and DLP status. You can manage device
settings of all users or the users of a specific profile.

7.1 Decommission Device
Decommissioning is a preventive action that is configured on a laptop or a mobile device, where
the backed up data or the entire data is deleted immediately and in addition, disables that
device. This action is very necessary when the user wants to delete the configured data from
misuse or some other reason where the information needs to be destroyed for the security
reasons.

To protect all the important data, you can use two options which both make sure that all the
data is deleted permanently, which are :

 Decommission device
 Autodelete

Page 33


Decommission and Auto delete options carry secure data delete and remove all traces of data
from the device so once the configured data gets erased then it can never be recovered but the
backed up data of the disabled devices can be restored using Data Restore from the inSync
server later.

To start the decommission process for devices, follow the steps given below.

1. Click DLP. The DLP overview screen displays the list of users.
2. Select devices from the list.
3. Click Decommission Device.
If, the status of a device changes to decommissioning state, then the backup status changes to
decommissioned. Whenever the device tries to connect the inSync server, it considers that the
device has been decommissioned. While the data is getting deleted, the user cannot perform
backup or restore actions. However, using Web restore, the user can recover the configured
data.

7.1.1 Auto Delete
If the client computer fails to connect to the server by the days that has been configured
in 'Auto delete folders if device does not connect for' under DLP then the configured data on
the device is auto deleted on the next boot up.

7.2 DLP Statistics
Managed – Displays the total number of users activated for device trace.
On hold – Displays the total number of users whose data delete activity is put on hold.
On alert – Displays the total number of users whose data delete activity is going to start soon.
Decommission in progress – Displays the total number of clients of which data deletion process
is being started.
Decommissioned – Displays the total number of clients of which data deletion process has
been completed.

Page 34


7.3 Locating a Device
To view device details and device location, click the location link next to the device column. The
detailed description of the device is displayed on the screen. The device details include last
backup details, SafePoint details and device location. The device location includes a
geographical map including its last connected IP address, city, state and country name.

7.3.1.1 To Enable Device Tracing:
In order to locate the device in a geographical map and view its SafePoint details, follow the
steps mentioned below:

Click Edit while configuring a profile (in Manage Profiles) of any user or administrator.

Click on the Device Trace checkbox.

Page 35


Click Save.

Once the Device Trace is enabled, you can view that device and follow its location.

Page 36


Using this screen, you can start deleting client’s data in case of laptop is lost or any other
reason by clicking the Decommission button. For more information, see Decommissioning a
device.

7.4 Auto Deleting a Device
When the inSync device is disconnected from the inSync server for a longer period then it can
be one of the possible reasons that the device might have lost. Therefore, it is necessary to take
protective action from misusing the information stored on the device. The auto data delete
feature deletes the configured data for backup from the client’s device after a specific period.
This option is applicable to laptop devices only and not for mobile devices.

To configure auto delete feature for devices, follow the steps given below.

1. Click Manage Profiles. The profiles list displays.
2. Click the profile link from the list. The profile details display with necessary tabs.
3. Select the DLP tab. DLP for laptops and DLP for mobiles screens display.

Page 37


1. Click Edit under DLP for laptops. The Edit Profile screen displays. Select Auto Delete and
configure settings.

Figure 1 - DLP for Laptops Screen

2. Specify a period (in days) when auto delete needs to be activated and specify a period (in
days) to receive the alert notification. When the specified days are over, the alert
notification is sent to the inSync Cloud administrator and waits for the client to connect to
the server.
If the client computer fails to connect to the inSync server in the alert timeout then the data
which is configured for backup starts deleting from the computer regardless of internet
connectivity.

Page 38


The inSync client can perform backup and restore when the status of the device is On Alert. On
performing a backup and restore, the count of the number of days passed since the last
connect, will be reset. Backup and restore activities can continue as usual.

On user’s request, the auto delete action can be put on hold to avoid data delete so that delete
timeouts will not apply to such a user even though his computer is not going to connect to the
server for a longer time.

NOTE: The auto delete functionality is applicable to Windows and Mac devices only but the
decommission functionality is applicable to all devices like Windows, Mac, iPhone, iPads and
Android devices.

Page 39

Chapter 8

Share Overview

The Share Overview screen gives you an in-depth analysis of all backup users who are sharing
data using inSync Share. You can analyze this information using ‘sharing summary’ and ‘sharing
activity’, sections. The information displayed on the screen of all profiles and all storages by
default, but you can filter out this information by using the profile and storage filters.

8.1 Share Summary
Share summary gives you brief information of all users who are sharing files using inSync share
and its average and cumulative data size.

8.2 Share Activity
Sharing activity shows the total number of shared folders, and the total number of external
links shared by all users.

Page 40

Chapter 9

Data Analytics

inSync’s Data Analytics gives you a simple yet powerful tool to analyze and identify usage
trends. This tool is used to globally search, filter files & folders, across all devices and set up
real-time alerts to deal with IT issues proactively.

You can do the following using the Data Analytics option:

 Analyze current and future trends
 Search any file on any endpoint
 Advanced reporting and alerts
Data analytics displays the following screen:

Page 41


9.1.1.1 Data Composition
The data composition explores the data allocation of different file types and file sizes amongst
all users with their latest snapshot. This analysis helps you to determine the statistics of specific
type of data synchronized so far, this helps to determine the storage strategy.

Figure 2 - Data Composition Screen

9.1.1.2 Search and Analyze
You can rapidly and accurately filter, process, and search in real-time for specific files and
folders that users store on their devices. The search and analyze option allows comprehensive
file search amongst all available storages, users, user profiles, file sizes, and file types. The
search results display criteria based files with their modified versions in the list. These files can
directly be restored on device or on server by just clicking the file or folder link.

Page 42


To search the stored data amongst user profiles, users and file type, enter the following details:

Field Description

Select Profile Select a user profile from the list box, default selection is All
means all available user profiles.

Users Type user names separating by comma or type All means all
available users. This text box is enabled with auto-complete
feature so type a few characters to get the desired options
list. This field is mandatory.

File Name Type different file patterns separating by commas for
example, *.pdf, *.docx. This field is mandatory.

File Type Type or select file-type from the predefined list.

Date Modified Select dates range in which files are modified.

File Size Specify file-size in minimum and maximum range. The size
range can be further adjusted in KB or MB or GB.

Email Results The Email Results button sends out the search results to the
button administrator’s email address as a .CSV file attachment. The
CSV file contains all search parameters including the files list
but limited to 100,000 files.

Page 43

Chapter 10

Managing the inSync Cloud Server

The inSync Cloud administrator performs administrative functions like configuring and
managing profiles and installing devices which are categorized under the Manage tab.
These functions include:
 Manage Profiles
 Manage Users
 Manage Devices
 Manage Storages
 Server Activities
 Alerts
 Reports
 Administrators
 Settings

10.1 Manage Profiles
Managing individual users could be time consuming for a large installation. User profiles enable
you to create profiles or groups which act as configuration containers for users. You can set
generic backup configuration parameters on the profile, which automatically applies to all users
using the profile.

Clicking Profiles under Management shows the user profile management console. This helps
you to manage user groups or profiles. The Profile List is displayed with Default profile.

Page 44


10.1.1 Create New Profile
The Create New Profile button shows a wizard for creating a new user profile. Using this wizard
you can set laptop / mobile contents to be backed up, configure backup schedule, and DLP
settings. The wizard is divided into seven easy steps for new profile configuration.
6. Profile Summary: Provide initial information to the user profile.
7. Backup Content: Configure laptop files or folders to be backed up.
8. Backup Schedule: Configure laptop backup schedule and backup resources.
9. Mobile Backup: Configure mobile backup folders and backup schedule.
10. Backup Policies: Set backup retention policy, password policy, email notifications, and
assign storage quota.
11. DLP Settings: Apply data security settings for laptops and Mobiles.
12. Share: Set inSync Share settings for users.

10.1.1.1 Profile Summary
The Summary step of Create New Profile displays the following screen.

Page 45


To create a new profile, enter the following details:

Field Description

Profile Name Type a unique profile name, characters size limit is 50.

Max number of Type a number to limit users associated with the user profile.
users ‘0’ represents unlimited users.

Quota per user Quota per user limits the storage space for individual users to
backup their device data. Setting ‘0’ denotes available
storage space for individual users to backup their data.

Description Type a short description about the profile, characters size
limit is 250.

10.1.1.2 Backup Content
The Backup Content step of Create New Profile displays the following screen.

Page 46


To define backup contents, enter the following details:

Field Description

Laptop Backup Folders

Folders The Laptop backup content option allows you to choose
different folders for backup. The Folders includes a list of pre-
defined folders like Email, My Documents, Favorites, All
drives, Office Templates, Music, Desktop, and Pictures. Each
option can be further filtered by selecting the specific file
types to be backed up.
The All Drives option considers all drives excluding the
detachable drives connected to the client’s computer. The
selected options are listed in the profile that can still be
modified later.
If you want to include or exclude folders other than pre-
defined options, click Add. See more information on Adding
Folders below this table.
Using the Email folder option, you can configure PST and OST
mail files which are attached to MS Outlook for backup.
Choose Outlook 2003, 2007 and 2010 Advanced (including
64 bit Microsoft Outlook 2010) from the list of email options.
This option uses MAPI interface which provides better email
message level deduplication and faster backup/ restore of
PST files but other mail options (including Outlook 2011 for
MacOS) synchronize email files as plain files.
Note: Do not choose the Outlook 2003, 2007 & 2010
Advanced option if you have configured MS Outlook with
IMAP.

Figure 3 - Email Client Options

The inSync Cloud administrator has still option of backing up

Page 47


Field Description
Outlook emails PSTs as plain files by selecting the Include pst
files from all drives option.

Figure 4 - Email Client includes PST Files from All Drives
Option

Like Email you can select other folder options like My
Documents, Favorites, Office Templates, Music, Desktop and
so on.

Page 48


Field Description

Global Exclusions Select types of files which you want to exclude from backup
or enter specific file types separated by commas in the
exclude filter box.

Figure 5 - Global Exclusion Tab

Allow users to add If it is selected, the inSync users can configure folders for
folders backup on their own.

If not selected, the inSync users can not configure their own
folders for backup.

Configure Bare This option backs up complete operating system (supports
Metal Restore Windows clients only), applications and settings. All
executables, libraries and configuration files are backed up
and scanned for changes on every schedule.
Later the inSync Cloud administrator can create bare metal
restore images and restore entire PC from scratch (see
Configuring a Bare Metal Restore for more details).

Adding Folders:
It allows you to backup different folders other than the pre-defined folders. The folder
configuration includes include and exclude filters with pre-defined types like Office files, PDF
files, HTML files, Email files, Image files, Video files, Audio files, and all files. Each option can be
further filtered by selecting the specific file types to be backed up. All selected options are
displayed in the folders list and it can be further removed or edited later.

Page 49


To add folders for backup, enter the following details.

Field Description

Folders to be You can add folders with relative paths including global
backed up variables like %appdata%, %username%, %homedir% or
%userprofile% in the path which dynamically expands to the
user’s name or home directory path when applied on the
client side. For example, in Microsoft Windows XP and 2003,
%userprofile% variable replaces with <root>Documents and
Settings<username> folder path and in Microsoft Windows
Vista and 7, %userprofile% variable replaces with
<root>Users<username> folder path. In Mac OS, you can
use %userprofile% and %username% variables in the folder
path that replace with a user identifier.

inSync Id for the This will either be auto-generated when a folder is selected
folder or you can insert a different name for the folder.

Mandatory folder If it is selected, the selected folders (from server side)
become compulsory for backup and these are not editable
from the client side. The compulsory folders are displayed
under Required Folders list at the client side.
If it is cleared, selected folders (from server side) can be
configured from the client side. If the client removes any
folder from the list, that folder cannot be added for backup
from the server side.

Page 50


Field Description

Optimize for large This option should only be used when the number of files in
number of files the configured folders exceeds ten thousand (10,000).
For example, while choosing path – C:UsersMary in
Windows Vista
The option requests the client to use advanced file-system
scanning (MFT) and file-change-log (FCL) tracking for backup
and may be a bit slow for smaller folders.

Include Files Select the file types which should be included for the folder.
After selecting a file type, Include filter list populates with the
potential extensions list separated by semicolon (;). You can
update this list according to your organization policy.

Figure 6 - Include Files Tab

Exclude Files Select the file types which should be excluded for the folder.
After selecting a file type, Exclude filter list populates with
the potential extensions list separated by semicolon (;). You
can update this list according to your organization policy.

Figure 7 - Exclude Files Tab

Exclude Paths Add a folder path in the exclude list by entering a path name
in the Exclude Paths box. The folder path gets added in the
exclude path list. You can update this list according to your
organization policy.
Exclude path accepts only partial path without quotation
marks and does not accept full path. For example, the correct
path is Program FilesData and not “C:Program FilesData”
and also include.

Page 51


Field Description

Figure 8 - Exclude Paths Tab

The exclude path considers only single path entry each time
and it is case sensitive.

10.1.1.3 Backup Schedule
The Backup Schedule step of Create New Profile displays the following screen.

To create a new schedule for laptop and mobile backup, enter the following details:

Field Description

Laptop backup schedule

period can be set from 5 minutes to 7 days, default is 8
hours.

Backup between You can specify the range (time limit). These users can
override this option if you select the Allow users to change
schedule check box.

Page 52


Field Description

Never backup Choose certain time period during which no automatic
between backup is allowed for the profile users.

Backup at logoff/ If this check box is selected then it forces the end user to
shut-down backup all changes at shutdown and logoff of a client
computer.

Allow users to change If this check box is selected, the user is allowed to change the
schedule time of backup interval.

Allow users to pause If this check box is selected, users see the Pause option to
backup suspend the backups on the client side. See the next option
to resume backup in case the backup is paused.

Auto resume paused If this check box is selected, the backup of files starts at the
devices at next backup next cycle of sync even though the user has chosen not to
schedule sync or enabled the pause option.

Laptop Backup Resources

Maximum bandwidth Sets the maximum bandwidth for each client to sync with the
over LAN server. The bandwidth can be chosen as an absolute value
(KBps/MBps) or as a percentage of available bandwidth at
Maximum bandwidth
the client.
over WAN
A connection is identified as LAN/WAN by the IP address
used for connection (see Network). If the IP address is
marked Auto, any connection with 20 ms TTL is identified as
WAN based connection.

CPU priority Sets the CPU priority and usage for each client. If it is set
between 5 and 10 then it prioritizes inSync client backup
compared to other active applications. If the CPU priority is
set below 5, the backup will be slowed down voluntarily to
reduce CPU consumption.

Allow user to modify Both the bandwidth and CPU settings can be allowed or
resource settings disallowed on the client side by using this check box.

NOTE: The minimum time interval required for backup is 5 minutes. But certain files identified
as large files are not backed up more frequently than 20 minutes and during log-off events. The
default size for large files is 128 MB.

Page 53


10.1.1.4 Mobile Backup
The Mobile Backup step of Create New Profile displays the following screen.

To configure backup resources of mobile, enter the following details:

Field Description

Mobile Access and Backup

Allow access from If it is selected, a user gets the view-only permission where
mobile devices the user will able to log in to the inSync apps and access the
data of other devices. But cannot initiate the device backup.
If it is not selected, the user will not able to log-in to the
inSync apps.

Enable backup and If it is selected, the backup for mobile is enabled with the
mobile device data loss prevention settings.
protection The Optional setting allows a user to activate the device
Backup and Protection services as needed. InSync will prompt
the user for the required settings. These settings are listed
under My Account. If the user doesn’t activate these settings,
the view-only permission is applicable.
The Mandatory setting prompts a user to set the backup and
device protection settings as soon as he logs in to the inSync
app. Without settings inSync app will not allow to log in.

Page 54


Field Description

Mobile apps/ folders Select mobile backup options from three different types of
to backup folders; Contact, Photos, and Videos. The photos and videos
are backed up only from the original locations of Android and
iOS devices. These folder location are mentioned below:

Device Type Contacts Videos Photos

Android Contacts DCIM DCIM
directory directory

iOS Contacts Camera roll Camera roll

Mobile Backup Schedule and Resources

period can be set from 5 minutes to 7 days, default period is
8 hours.

Use data network if If this checkbox is selected, other modes of data connections
Wi-Fi isn’t available are used for mobile backup in case Wi-Fi is not available.

10.1.1.5 Backup Policies
The Backup Policies step of Create New Profile displays the following screen.

Page 55


To define retention policies, inSync notifications, and storage settings, enter the following
details:

Field Description

Retention and Access Policies

Retain all backups Specify the retention period for all backups. For more
for _ days information see About Hierarchical Snapshots.

Retain weekly Specify the retention period for weekly backups.
backups for _
weeks

Retain monthly Specify the retention period for monthly backups
backups for _
months

Access to restore

Allow restore from The inSync user is able to restore (Web restore) backed up
Web browser files from the Web browser, if it is selected.

Allow user to The inSync user can restrict restore of data by the inSync
disable server side Cloud administrator to the server. If it is selected, the Server
restore Side Restore option appears on the client side under Restore
tab. When the user selects the Disable restore of data by
Administrator to the server option, the inSync Cloud
administrator cannot restore user’s data at the server
location.

Password policy

Use Active If it is selected, the inSync user is asked the Active Directory
Directory password credentials for restoring data from Web or activating new
devices. This check box is cleared by default.

Active Directory If the above option is selected, then you have to specify
Host IP Active Directory’s host name or IP address of the Active
Directory server.

Active Directory Type a valid TCP port. Default TCP port is 389. For secured
Port LDAP connections over SSL, the default TCP port is 636.

Use secure Select secure or non-secure connection to Active Directory
connection server while transmitting the AD password of Web restore.

Page 56


Field Description

Ignore system If this option is selected, the client user can give a simple
password policy for password for activating a new device or resetting new
users password regardless of operating system’s password policy. If
the checkbox is not selected then the client user has to
follow the server/client compatible password security policy.

Notifications and Storage

Show desktop On the client side if the inSync Cloud administrator needs the
notifications user to be notified in case of backup errors or other
notifications then select this check box.

Mark device Specify days in number. The inSync Cloud administrator
inactive if not receives the email alerts if no backups have been occurred in
backed up for _ specific days.
days

Allow unlimited If it is checked then the profile users gets an unlimited quota
quota on all on available storages.
storages If it is not checked then it allows you to select the restricted
quota on specific storages. Click adds to attach storages and
quotas.

Figure 9 - Add Storage to Profile Option

About Hierarchical Snapshots - While creating a user profile, you can specify the amount of
time snapshots are to be kept. This is specified in terms of three fields daily, weekly, and
monthly. When Compaction is started, all snapshots younger than the Daily limit are kept. For
those snapshots which are older than daily limit but younger than the weekly limit and whom
adjacent snapshot has time difference less than seven days are deleted. For those snapshots
which are older than weekly limit but younger than the monthly limit and whom adjacent
snapshot has time difference less than thirty days are deleted. All snapshots whose creation
time is older than the monthly limits are deleted.

Page 57


10.1.1.6 DLP Settings
The DLP Settings step of Create New Profile displays the following screen.

To configure DLP settings for laptops and mobiles, enter the following details:

Field Description

DLP for Laptops

Auto delete If it is selected, the auto delete activity is prepared and
triggered when the device is not connected at a specified
period. The auto delete activity deletes all configured data
from the client’s device regardless of internet connectivity at
the time of data deletion. The alerts are also being sent to the
inSync Cloud administrator prior to the data delete activity.
The data delete activity can be put on hold for specific devices.
To do so, click DLP -> select devices -> Mark On-hold.
To disable the auto delete activity, clear the Auto delete check
box. To do so, click Manage Profiles -> (select profile) -> DLP
tab -> Edit for DLP for Laptops. But it should be done before
the deletion activity starts.

Auto delete folders The delete activity gets started as soon as the specified days
if device does not are over. All configured data includes required folders and
connect for __ days user-configured folders get deleted from the client device.
Default value is 7.

Alert if device does The alert notification sends to the administrator when the
not connect for __ client’s device is not connected for a specified period. Default

Page 58


Field Description
days value for alert is 5 days.

Device trace If it is selected, Google Maps interface provides a quick view of
the coordinates for every endpoint device with an accuracy of
10 to 20 meters at any point in time.
If it is cleared, Google Maps do not provide the geo-location of
devices.

Encrypt The inSync client’s data is being preserved in an encrypt
format on the client’s devices. Firstly, the client requires NTFS
file system on the laptop. Once the data gets encrypted, it
can’t be accessed by other user accounts. If Disabled is
selected, the data is being preserved back into decrypt format.
All folders
All folders include mandatory folders, non-mandatory folders,
and user configured folders. All above types of folders are
considered for encryption.
Mandatory folders
The folders, which are configured from the server side and
marked as a mandatory, are considered only for encryption.

DLP for Mobiles

If it is selected, t Google Maps interface provides a quick view
of the coordinates for every endpoint device with an accuracy
Device trace
of 10 to 20 meters at any point in time.
If it is cleared, Google Maps do not provide the geo-location of
devices.

Encryption for If it is selected, the data on internal mobile storage of Android
Android device gets encrypted. It protects user data in case of the
device is lost or stolen. The minimum Android version support
for encryption is 3.x.

Page 59


10.1.1.7 Share
The Share step of Create New Profile displays the following screen.

To set Share permission for users, enter the following details:

Field Description

Enable Sharing If it is selected, the inSync Share folder is created on a user’s
device for adding and sharing files.
If it is not selected, the user can not add or share files.
If this option is already enabled and now you disable it,
sharing files with others will be disabled.
The default value of sharing is enabled.

# versions of a file The number of old versions of a file to be retained. You can
to be retained decide the versioning policy for users of a profile.
The default value of file versions is 20.

Link Sharing

Enable link sharing If it is selected, the user can share documents with viewers
by generating a file/folder link and also set expiry period for
the link.
If it is not selected, the user can not share documents with
viewers by generating a file/folder link.
The default value of link sharing is disabled.

Link expires in The shared file/folder link expires at given days. The shared

Page 60


Field Description
link will not be active after link expiry and the viewers will not
view the shared file.
The default value of link expiry is 7 days.

Notifications

Enable desktop If it is selected, the desktop notifications are displayed at the
notifications user’s system tray. These notifications include, if owner
adds/removes files or folders, collaborators change files and
so on.
The default value of email notifications is disabled.

10.1.2 Copy Profile
To create multiple copies of profile without creating an individual profile each time, click
Profiles from the menu bar. Select a profile from the profile list and then click the Copy button.
The copy action creates an exact copy of the selected profile and saves under different name.

To replicate the existing user profile, enter the following details:

Field Description

New profile name The new profile name which will be a replica of the selected
user profile.

Profile description Details of the user profile.

Page 61


10.1.3 Delete Profile
Make sure that all users associated with the profile are deleted before you delete the user
profile. The Delete button removes the selected user profile(s) but you cannot delete the
Default profile.

10.1.4 Profile Details
Select Profiles from the menu bar and click the user profile link listed under Profile List. Using
the Edit button, you can change the profile settings displayed in a tabbed format. For more
details about profile options and settings, see Create New Profile.

The user profile link displays the following screen with profile settings.

Figure 10 - Profile Details Screen

Page 62


10.2 Manage Users
A backup user account creation in Druva inSync follows the process shown in the diagram. The
backup user is associated with a specific user profile and storage. The user holds user profile
and storage settings while backing up the configured data.

On successful creation of a user account, the inSync server sends an email file to each user. The
inSync user can activate the device using the credentials received by the email notification. The
administrator can import domain users from Active Directory or CSV file or create new backup
users independently.

The authentication email contains the relevant information enable the inSync user to contact
the inSync Cloud server. This email can be delivered to the user directly or using email (while
importing from Active Directory) through the console. Next, the inSync user can able to add
new devices like laptops and mobile devices.

Using the Mange Users screen, you can perform different activities stated below.

 Create/ Edit users
 Import users
 Delete users
 Disable users
 Reset password
 View devices

Page 63


The inSync server configuration offers the following ways of adding users –
13. Add new backup users manually
14. Import domain users from Active Directory
15. Import users from CSV file
16. Deployment of mass users for laptops

10.2.1 Create New User
The inSync Cloud administrator can add the new backup users using the Create button on the
User screen.

The Create User screen of Users displays the following screen.

Page 64


To create a new user, enter the following details:

Field Description

Email Address Enter a valid email address of a user. This field is mandatory.

Name Type a user friendly name. The name contents can be
alphanumeric but some special characters are not permitted
for example, |, ?, *, :, /, , “, <, >.

This field is mandatory.

Profile Select a profile from the Profile list which associates with the
user.

Storage Select storage from the storage list where user’s back up will
be stored.

User quota Allot a specific amount of storage quota to this user for
backing up the configured data. If it is not mentioned, the
default value will be taken from the Quota per user option of
profile.

Subject and body The inSync Cloud administrator can send customized user
activation message to the inSync user. This is a one-time
change and applies to all new users created after you make
the change. The following variables are necessary in the body
of the message for activation.

%USER% - username
%SERVERS% - inSync server URL
%PASSWORD% - temporary password
%LINK% - link for outlook users
%MAIL% - user’s email address
<tab> puts indent in the email notification.

The authentication information is sent to a user by email. Now the user can activate the device
using the credentials mentioned in the email.

Page 65


10.2.2 Import Users
The Import Users drop-down list allows importing users from external sources like Active
Directory, CSV file, and mass deployment. Import users help to create number of users at once
with minimum efforts.

10.2.2.1 Import Users from CSV file
Importing users from CSV file is a useful option when there are too many users to be created at
once. The CSV file can be created with a .csv (Comma Separated Values) extension having
fields like user name and email address separated by comma (,) or use Microsoft Excel
application to create a csv file.

A sample CSV format is shown below. The first line of the CSV file should keep for heading and
the rest for names and email values.

To import users from CSV file, click Manage Users -> Import -> Import from CSV.

Page 66


3. Select CSV file from your local disk by clicking the folder icon.

4. The list of all users is displayed on the screen. Select users from the list.

5. Now assign the user profile, storage, and storage quota for all imported users.

Page 67


To attach user profile and storage to users, enter the following details.

Field Description

Select user profile Assign a user profile from the profile list.

Select storage Attach a specific storage from the storage list.

Default quota Assign user quota, ‘0’ indicates unlimited quota.

Click Finish. Now the inSync users will receive the email notification containing authentication
details with temporary password. Using these details, users can authenticate their devices and
start backing up configured data. You can send the new password by resetting the password.

10.2.2.2 Mass Deployment Token
The auto installation of client feature helps to install the inSync client package on the client
computer. This installation loads the authentication key without user’s intervention and
updates the users list on the inSync server.

Currently, this mass deployment feature supports Windows and Macintosh client versions. It
can be done using the configuration manager console.

NOTE: The mass deployment of inSync clients support new client installation only and does not
support upgrade to the existing inSync clients.

Page 68


6. Now get the TOKEN value by clicking Manage Users -> Import Users -> Mass Deployment
Token.
7. The Mass Deployment Token screen displays. Click Copy to save the token value to
clipboard.

Field Description

Enable expiry date If it is selected, enable the token validity period using the
calendar so that the value of token can be used for a certain
period.
If it is not selected, the token value can be used for an
unlimited period.

Your token The unique token value is displayed. Click Copy and then
paste this value in the text editor for future reference.

10.2.3 Delete User
The delete user functionality removes the user account and its associated devices and backup
data as well. You can delete multiple users at a time by selecting the check boxes next to users.
Once they are deleted, it cannot be recovered.

10.2.4 Disable User
The disable action halts user’s devices backup and restore of data. Choose a single or multiple
users from the users list and then click the Disable button. Disabling the user accounts stop
authenticating and remain the connected devices at disabled state. But the backed up data
associated with the user remain as it is.

Page 69


10.2.5 Change Profile
The Change Profile action moves users from one profile to another. Select a single user or
multiple users from the user’s list then click the Change Profile button. Select a profile from the
Profile list and then click Save. The settings of the destination profile are enforced to all moved
users.

10.2.6 User Details
Click the user link to display the manage user screen. The manage user screen displays the
user’s details like user’s summary, devices associated with the user, and share summary. You
can carry out different user related functions using this screen.

You can change the user’s details like email address, profile setting, storage quota, and user
quota. If you change the email address of the user, the user has to use a new email address for
activating new devices but the existing devices will not be affected by this change.

10.3 Manage Devices
Using the Mange Devices screen, you can perform the different activities listed below.

 Resume backup
 Upgrade device
 Delete device
 Disable device
 Decommission device

Page 70


The list of all users associated with devices is displayed on the screen. This list can be further
filtered by selecting Profile, Platform (Windows, Linux, Mac OS, iOS, or Android). The particular
user can be searched using the Search User box.

10.3.1 Add Device
The inSync user can add different devices using the login credentials received by email.

To add:

 Windows computer as a device see Installation on Microsoft Windows7/ Vista/ XP
 Linux computer as a device see Installation on Linux
 Mac computer as a device see Installation on Apple Mac OS
 iPads/iPhone mobile as a device see Installation of inSync app on iPhone/iPads
 Android mobile as a device see Installation of inSync app on Android

NOTE: It is not recommended to change the device name after adding a device. This change will
not reflect in the Web UI.

10.3.2 Delete Device
The Delete device button deletes the selected device or devices and removes from the device
list. The data associated with these deleted devices is also permanently deleted.

Page 71


10.3.3 Disable Device
The disable action stops device’s backup and restore activity. Choose a single device or multiple
devices from the device list and then click the Disable button. Disabled devices stop
authenticating and hence stop backup and restore as well, but the backed up data associated
with devices remain as it is.

To activate the device from the client side, click Reactivate under Settings. Next, the inSync
user can either create as a new device or replace with other connected devices.

10.3.4 Upgrade Device
The inSync devices need to be upgraded to the current inSync server version to take advantage
of news features and compatible with the existing version. A single device or multiple devices
can be upgraded to the existing inSync server version.

Select devices from the device list which indicate the upgradable icon and then click the
Upgrade button. The selected devices are now scheduled for upgrade and display the
scheduled icon next to them. When the inSync device communicates to the server, the
device gets upgraded automatically with the upgraded icon. This device upgrade supports
Windows and Mac clients only.

In case of any interruption occurs during the multiple device upgrade then it resumes from the
last successful status where it was stopped.

10.3.5 Backup Now
The inSync devices can suspend the backup activity and can choose not to resume it then it
creates a data administration issue for inSync Cloud administrators. This option allows the
inSync Cloud administrator to resume the data backup. When the inSync Cloud administrator
clicks the Backup Now option for the selected devices then the data sync gets scheduled and
the inSync device starts backing up the data in ten minutes.

1. Never Backed Up – The device is not been backed up yet.
2. Syncing – The device is currently backing up its data.
3. Failed – The last sync attempt of the device has failed.
4. Successful – The last sync attempt of the device has succeeded.

Page 72


5. Disabled – The device has been disabled by the administrator.
6. Unavailable – The device status is unavailable due to some errors for example, when
the storage is not reachable.

10.3.6 Device Details
The device details display the information about last backup details, DLP details, and device
location. The DLP tab shows the device platform and SafePoint details.

To view device details, click Devices and then click the device link.

10.4 Mange Storages
The inSync Cloud uses an Encrypted Single Instance Store to maintain backup data. The
encrypted single instance store (SIS) maintains only a single copy of data across users. The
unique data is further compressed to reduce storage usage. It’s also encrypted (AES 256 bits)
before it is stored. This makes the stored data more secure.
Select the Storage option from the left navigation bar, the storage management screen
displays. This storage configuration helps you to determine the storage capacity, storage usage
for the inSync Cloud. For additional storage requirements, contact support at
support@druva.com.

Page 73


10.4.1 Storage Details
The storage details display a summary of storage configuration including data and log folders
path, usage statistics, and compaction details. You can edit the general storage information by
clicking the Edit button.

To view storage details, click Manage -> Storages and then click storage link.

General Storage Information: It displays the quick summary of storage configured for backup.
The Edit button displays the Update Storage screen allows you to change the storage disk usage
and notification limits. Lowering the maximum disk usage limit less than the current usage will
stop the backup over that storage, but will not delete any existing data. The Delete button
removes the existing storage. All users configured on the storage must be deleted before
removing the storage; otherwise the delete operation cannot be successful.

Usage Statistics: It displays the statistics of data storage and it is very helpful to inSync Cloud
administrator to decide succeeding storage allocation strategies. It includes provisioned users,
total size of files backed up, database size, deduplication ratio, space allocated for data backup,
actual space consumed of allocated storage, the current usage of storage in percentage, and
successful data-retrieval hits to hypercache in percentage out of total hits.

Page 74


10.5 Server Activities
The Server Activities screen displays active tasks running on the inSync Server. These tasks
include backup and restore activities carried by users. For example, backup started by users or
restore complete. To cancel a task, select the task and click Cancel.

10.6 Alerts
Each time a notification trigger is hit or error is generated, the inSync server generates an alert
and sends the inSync Cloud administrator(s) a short email describing the alert details. It helps
inSync Cloud administrator to take necessary action according to alert’s severity. The active
alerts are displayed on the screen under Active Alerts and can be filtered out by using the Alert
box.

The alert notifications can be subscribed to different server administrators. To subscribe an
alert notification, click the alert name and add administrators in the Admins to be notified box.

NOTE: The profile administrators do not have permissions to modify the subscriber’s setting.

Page 75


Field Description

Alert Name Name of the inSync alert notification.

Administrators to Add names of the inSync Cloud administrator to be notified
be notified by email. This text box is enabled with auto-complete feature
so type a few characters to get the desired options list and
then select the names or select all server administrators and
all profile administrators.

Notify user If it is selected, the alert notification sends to users as well.

10.6.1 Alerts
The alerts and the necessary actions to be taken by the inSync Cloud administrator.

Page 76


The alerts in inSync cloud are mentioned below.

Alert Details Action

Admin Account A warning/alert is generated which Create multiple administrator
Warning tells an administrator to create login ids.
multiple administrators.

Backup Success The device has completed the None
backup process successfully.

DLP Autodelete The device has not connected None
within the delete timeout. Client
data will be deleted NOW!!!!

DLP Autodelete The device has not connected for a Identify the reason why the
Warning long period. Please check the profile device is not connecting to the
data delete timeouts. The client's inSync server.
data could be deleted.

License Expiry Server license is either invalid or has Contact Druva support for new
expired license.

Low Database Storage Storage usage exceeds set Add more storage space or
Available threshold. lower down the retention
policy followed by the storage
compaction.

Low Free Space Storage has critically low space. Add more storage space or
Available lower down the retention
policy followed by the storage
compaction

Low User Storage User storage usage approaching or Increase the user quota or
Available exceeded set threshold remove unnecessary back up
folders.

Misconfigured Sync Share path invalid or doesn't exist. Correct the folder path and
Folder then sync again.

Restore Status Restore request done. None

User Backup Inactivity The device hasn't synced for a Check the device status or log
while. files to find the problem.

Page 77


10.7 Reports
The inSync server sends out the different types of server reports daily, weekly or monthly at the
specified time. The selected reports can also be emailed instantly to the administrator in a
HTML or CSV format. Instant report can be generated for a particular time. Ensure that the
SMTP settings are configured correctly under Manage -> Settings -> Email Settings before
scheduling a report.

The list of reports are mentioned below –

Report Description

Active Alerts List of alerts currently active and not resolved.

Alert History List of alerts raised sorted by time of occurrence.

Failed Backups List of users with failed backups sorted by username.

Last Backup Status Last backup status of all users with devices sorted by
username.

Storage status Storage statistics and storage alerts for all storage
configured.

Complete Report Full report includes system information, license information,
server statistics, storage statistics, storage alert, user backup
status, and active alerts.

Sharing usage Report of all the documents that have been shared amongst
the users.

Page 78


10.7.1 Schedule Reports
The inSync Cloud administrator can schedule inSync reports independently to be sent daily,
weekly or monthly on specific day and time by email. These reports are sent in two formats
either HTML or CSV.

Choose a report from the list and click Edit Email Schedule. For example, see the Active Alerts
Schedule screen below.

Field Description

Enable Email If it is selected, the report is sent as per schedule by email.
Schedule
If it is not selected then the email schedule gets disabled and
the report doesn’t send to the administrator.

Send Report Select frequency like daily, Weekly, or Monthly.

Frequency Set schedule frequency for the report to be sent.
Daily – everyday
Weekly – choose from Monday thru Sunday
Monthly – type a specific day of month

Time Type specific time for report to be delivered.

Format Choose HTML or CSV format for report.

Page 79


10.7.2 View Reports
You can view the different reports instantly on the screen. Select one of the server reports from
the list, it displays the details of the selected report for the last thirty days. You can change the
report period by selecting the period list.

The selected report is displayed on the screen as shown below.

The selected report can be obtained by email in HTML and CSV formats.

10.7.3 Download Reports
The selected report can be saved into HTML and CSV formats on your local drive. Select a single
report from the reports list, select a period from the list and click Download HTML or
Download CSV.

Page 80


10.8 Administrators
The inSync server can now be administered by the multiple administrators. There are primarily
two types of administrators; server and profile.

Figure 11 - Hierarchy of Administrators

The server administrators have all rights of managing inSync server including storage creation,
managing profile administrators, and managing other server administrators as well.

The profile administrators have restricted access associated with their profiles including
necessary permissions like edit profile, add users, and restore data. These permissions can be
changed by the server administrator.

Page 81


10.8.1 Create Administrator
Select Manage -> Administrators from the menu bar. The Administrators List screen is
displayed, click Create Administrator to continue.

To create an administrator, enter the following details:

Field Description

Display name Specify a user friendly name.

Email address Type a valid e-mail address for the administrator. The e-mail
notifications are being sent to this e-mail address.

Role Select either Profile Administrator or Server Administrator.
The profile administrator has limited rights associated with
their profiles and does not have rights to change the
configuration settings related to License, SMTP, Network,
and Active Directory.
The server administrator has all server management rights.

The e-mail notification is sent to the administrator with the following details.
 Login ID (e-mail address),
 Display name, and
 Password
The server administrator or profile administrator has to use e-mail address and password to log
in to the inSync server.

Page 82


10.8.2 Managing a Server Administrator
The Server Administrators have all managing rights including administrators, storage, profiles,
and users and so on. The Server Administrators can only be managed by other equivalent server
administrators.

To manage the Server Administrator, click Manage -> Administrators -> server Administrator
link.

Click Edit to change the account settings namely display name and send sync error alerts. The
Change Password button resets the password and sends a new password to the server
administrator’s e-mail address.

10.8.3 Managing a Profile Administrator
The Profile Administrators can view or manage different profiles, users, reports, restore,
SafePoint and storage associated with. The Profile Administrator can only be managed by
Server Administrators. The Profile Administrator can change the account settings, reset the
password or attach or remove profiles but the primary role of profile administrator cannot be
changed.

Page 83


To manage the Profile Administrator, click Manage -> Administrators -> profile Administrator
link.

Click Edit to change the account settings namely Display name and e-mail id. Click Reset
Password to change the password and the new password is sent to the profile administrator’s
e-mail address.

The Profile Administrator can manage different profiles with necessary permissions like edit
profile, add users, and restore data.

To manage necessary permissions, click Manage -> Administrators -> (select profile
administrators) -> Attach Profile.

Page 84


To attach profile or change permissions of the Profile Administrator, enter the following details:

Field Description

Select profile to be Select a profile from the profile list to be attached to the
added profile administrator.

Add Permissions

Edit profile If it is selected, the profile administrator can change the
profile settings which are associated with.
If it is not selected, the profile cannot change the profile
settings.

Add users If it is selected, the profile administrator can add new users
for backup and can perform user related activities.
If it is not selected, the profile administrator has no
permission to add new users and hence cannot
decommission any user.

Restore data If it is selected, the profile administrator can restore user’s
data.
If it is not selected, the profile administrator cannot restore
user’s data.

These permission settings are displayed under Attached Profiles tab.

You can edit different permissions by clicking the Edit button or click Detach to remove
attached profiles.

Page 85


10.8.4 Using the Profile Administrator’s Login
The Profile Administrators can log in to inSync server with their login credentials. After
successful login, the Web control panel is displayed with limited permissions with profiles
associated with. The Profile Administrators don’t have permission to change the license, email,
network, and active directory settings but profile wise reports can be obtained by email.

For more information on Dashboard, see the Dashboard section in the Using the Druva inSync
Server chapter.

Managing the Storage
The profile administrator can only view the details of storages attached to the profiles but no
permissions to change the settings. To see the storage details, select the Storages option under
Manage. The Storage List screen is displayed. Click the storage link to see more details.

For more details on storage, see the Storage section under Management.

Managing the User Profile
The profile administrator can change the profile setting if the Edit Profile permission is granted
otherwise these settings can be displayed in view mode. In the following example, Profile01 has
no Edit Profile permission and Profile02 has Edit Profile permission to change the settings.
Select the Profiles option from the menu bar. The Profile list is displayed.

Page 86


Click the Profile01 link, the following Profile1 screen is displayed in view mode only and Profile2
in edit mode.

The Profile2 details show the edit icons which allow to change the profile settings.

For more information on managing the user profiles, see the Profiles section under
Management.

Managing Users
Users associated with the user profiles cannot be managed unless the user profile has the Add
users permission. In the following example, User02 is associated with Profile02 having all users
related permissions but the Profile01 has no Add users permission so the access is denied and
the error is displayed on the screen.

Page 87


Figure 12 - Access Denied to Adding Users Screen

For more information on managing users, see the Users section under Management.

Managing the Restore
The profile administrator can restore backed up data of different users on the server or on the
client’s computer by selecting the snapshots but it requires the Restore data permission.

Select the Restore option from the menu bar, the Restore screen is displayed. Select the user
from the user list. Select a device from the device list to get the list of snapshots.

Clicking the Browse button allows to select files to restore. If the Restore data permission is
disabled, the Browse and Remove buttons do not appear next to snapshots.

For more information on restoring the backed up data, see the Data Restore section under
Management.

Managing the Alerts and Reports
The profile administrator can schedule the different alerts and notifications which can be
received by email. Select the Reports option from the Manage menu. The Reports screen is
displayed. Choose a report from the list to view on the screen or export it to HTML or CSV

Page 88


format. The Email button sends the selected reports immediately to the profile administrator’s
e-mail account.

For more information on scheduling the reports, see the Reports section under Reporting.

The profile administrator is able to view active alerts of users belonging to the profiles which
are associated with the profile administrator. These alert notifications can be subscribed to
other profile administrators and server administrators.

For more information on Alerts and Alert Notifications, see the Alerts section under Reporting.

Changing the Administrator’s Name and Password

See Managing an Administrator’s Account for more details.

Page 89


10.9 Settings
The inSync Cloud administrator has to perform the various functions on the inSync server
categorized under Settings:
 Mobile Credentials
 Password Policy
 Single Sign-On

10.9.1 Mobile Credentials
Druva inSync requires your Apple Push Notification (APN) certificate to use SafePoint for iOS
devices - iPads and iPhones. Get your Signed CSR by sending a CSR Request to
support@druva.com. Use the signed CSR to generate the APN certificate and upload it.

To upload the APN certificate, enter the following details:

Field Description

Certificates

APN Certificate Upload the APN certificate.

Follow the steps to generate and upload the APN certificate:

Create a CSR (certificate signing request) using the openssl
toolkit. Follow the steps given below.

1. If you already have a private key used to generate CSRs
for Web server SSL certificate then use it, otherwise
generate using: openssl genrsa -des3 -out
privatekey.pem 2048
2. Create a CSR using your private and convert it to DER
format:
- openssl req -new -key privatekey.pem -out
customer.csr
- openssl req -inform pem -outform der -in customer.csr
-out customer.der
3. Send this .der file to Druva support at
support@druva.com
4. Druva will send you the signed certificate back.

Page 90


Field Description
5. Upload the signed certificate to
https://identity.apple.com/pushcert/ and download the
new push certificate.
6. Append the private key (without password) to APN
certificate. Use the following command to store private
key created above without password:
- openssl rsa -in privatekey.pem -out plainkey.pem

10.9.2 Password Policy
You can enforce or disable strong password policy for all users and all administrators
separately. The default settings for strong password policy for administrators and users are
disabled.

The edit screen of Password Policy Settings displays as follows.

Page 91


To configure password policy for administrators and users, update the options.

Field Description

Administrators

Enable Password Enable or disable password policy for all server and profile
Policy administrators.

Enforce strong If this check box is selected then the strong password policy
password is enforced to server and profile administrators and they
have to follow the rules given below.
characters.
quality:
o at least 1 number

Cannot reset This option enhances security by preventing users from
password to last _ reusing their old password continually. The valid range is 0
passwords thru 9. If the value is 0, the administrators can repeat the
previous passwords. The default value is 3.

Maximum invalid The specific account gets locked after maximum number of
login attempts incorrect login attempts. The locking period for the account is
one hour. The valid range for incorrect login attempts is 3
thru 9 and the value ‘0’ disables the account lockouts. The
default value is 3.

Passwords expire Specify the maximum number of days for which the
after every _ days password is not going to expire. The valid range is 0 thru 99.
If the value is 0, the password does not expire. The default
value is 60.

Users

Page 92


Field Description

Enable Password Enable or disable password policy for all users.
Policy

Enforce strong If this check box is selected then the strong password policy
password is enforced to all users and they have to follow the rules
given below.
characters.
quality:
o at least 1 number

Cannot reset This option enhances security by preventing users from
password to last _ reusing their old password continually. The valid range is 0
passwords thru 9. If the value is 0, the users can repeat the previous
passwords. The default value is 3.

Maximum invalid The specific account gets locked after maximum number of
login attempts incorrect log-in attempts. The locking period for the account
is one hour. The valid range for incorrect login attempts is 3
thru 9 and the value ‘0’ disables the account lockouts. The
default value is 3.

Passwords expire Specify the maximum number of days for which the
after every _ days password is not going to expire. The valid range is 0 thru 99.
If the value is 0, the password does not expire. The default
value is 60.

Page 93


10.9.3 Single Sign-On Settings (SAML 2.0)
Security Assertion Markup Language (SAML 2.0) is a version of the SAML OASIS standard for
exchanging authentication and authorization data between security domains, that is, between
an identity provider (a producer of assertions) and a service provider (a consumer of
assertions). SAML enables web-based authentication and authorization scenarios including
single sign-on (SSO).

The following diagram represents a typical SAML request and response cycle.

Page 94


Druva inSync can be configured to talk to SAML 2.0 compliant ID providers to offload Web-
restore authentication.

To configure SAML, enter the following details about issuing authority:

Field Description

IdP Metadata URL Metadata contains information about an Identity Provider or
Service Provider. It allows providers to find each other, and
to verify the identity of the other provider.

IdP Login URL The URL where your organization sends a SAML request to
start the login sequence. This field is mandatory

IdP Logout URL The URL to direct the users to when they click the Logout
link.

IdP Certificate The authentication certificate issued by your identity
provider. This field is mandatory

Create New Token Druva inSync Cloud single sign-on requires a customer-
specific token be returned to the inSync Cloud service along
with each authenticated user response. This is needed to
implement Druva’s secure password mechanism. Use this
button to create the token. This token isn’t saved on the
server in any way. This token is to be handled as you would
the key of a PKI key pair and needs to be pasted in the Id
Provider configuration to complete the Single Sign-on setup

Page 95


Field Description
for inSync Cloud.

The Cloud user authentication can be done in the following ways:

1. Visit Druva inSync Cloud web restore URL.
2. The user has to provide email address along with SAML option selected into the Web
browser and requests log in to Web restore site.
3. The user is redirected to the configured ID Provider for authentication via a SAML Request
4. The user has to provide user ID and password for authentication. This is a onetime action.
5. An issuing authority returns a SAML assertion to user’s Web browser.
6. The browser automatically submits the assertion to Druva inSync Cloud service which
validates the SAML Response and then logs the user in.
7. Now the user can access the backed up files and restore it.
For more information on installing and configuring the Active Directory Federation Services for
Druva inSync Cloud SAML integration contact Druva support or send email to
support@druva.com.

Page 96

Chapter 11

Installing the Druva inSync Client

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 Installing Druva inSync on Microsoft Windows
 Installing Druva inSync on Linux
 Installing Druva inSync on Apple Mac OS
…………………………………………………………………………………………………………………………………………………....

11.1 Installation Prerequisites
The following are the installation prerequisites for Druva inSync client –

Platform supported  Microsoft Windows 7, Vista, XP –
32bit/64bit (English, French, and German)
 Ubuntu 11.10+, Fedora 14 or 16 – 32 bit
 Mac OS X (10.5 or higher) – 32/64bit
(including OS X Lion)
 Android Mobile: Version 2.2+
 iPhone/iPads: 4.5.x
Disk Space required  Microsoft Windows - 40 MB
 Linux – 45 MB
for installation
 Apple Mac OS – 50 MB
 Android device – 4 MB
 iPhone/ iPads device – 2 MB
CPU  1.2 GHz CPU or higher for Windows clients

Physical Memory  Minimum 512 MB RAM

Network Card  10/100 Mbps Fast Ethernet adapter.
 802.11 a/b/g Wi-Fi adapter

Page 97


11.2 Installation on Microsoft Windows 7/ Vista/ XP
Download the Druva inSync client installer file. Double-click the installer file. The Druva inSync
wizard screen displays.

1. Select the installation language and click Next.

2. The End User License Agreement (EULA) displays. Read license agreement carefully, click I
Agree to accept EULA and then continue.

3. Specify the location for installing the Druva inSync Client. A user can also browse or specify
alternate paths.
4. Setup creates the program shortcut, Druva inSync in the Start menu folder.
5. Click the Install button, the installation screen displays. It displays the status of tasks
performed.

Page 98


6. After completing the inSync client installation, the Installation Completed screen displays.
Now inSync user has to activate the device. For more details see the Using the Druva inSync
Client chapter.
7. The inSync client starts working and the inSync icon appears in the Windows system tray.

11.3 Installation on Linux

11.3.1 Debian Based Installation
Debian packages are used in distributions based on Debian, such as Ubuntu and others. Using
the super user privileges and your native package manager dpkg, install the downloaded inSync
client packages. Run the following commands.

root@ubuntu:/# dpkg -i inSync-Client-Installer-ver-5.0-<version>.i386.deb
Selecting previously deselected package druva-insync-client.
(Reading database ... 114549 files and directories currently installed.)
Unpacking druva-insync-client (from inSync-Client-Installer-ver-5.0-
<version>.i386.deb) ...
Setting up druva-insync-client (5.0-<version>) ...

After installing inSync client, type the command inSync in terminal window which will launch
the Druva inSync client.

root@ubuntu:/# inSync
<_MainThread(MainThread, started)> : SyncLog
<Thread(Thread-2, started -1226527888)> : SyncLog
<Thread(Thread-2, started -1226527888)> : inSyncConfig
<Thread(Thread-2, started -1226527888)> : SyncLog
<Thread(Thread-2, started -1226527888)> : HC

Page 99


11.3.2 RPM Based Installation
On systems that use .rpm packages, run the following command. Make sure it requires super
user privileges.

rpm –ivh inSync-Client-Installer-ver-5.0-<version>.i386.rpm

11.3.3 Installing on 64-bit System
Druva inSync currently does not produce packages for 64-bit systems. In order to run Druva
inSync client on 64-bit machines, firstly the 32-bit compatibility libraries need to be installed.
On Debian-based systems, run the following command:

apt-get install ia32-libs

For Redhat-based systems, run the following command:

yum install glibc

This should be sufficient to allow the 32-bit inSync binaries to run on 64-bit systems. On debian,
it will be necessary to force installation since the architecture for the package won’t match the
system architecture. So, for 64-bit systems, the dpkg command should look like this:

dpkg –i –-force-architecture inSync-Client-Installer-ver-5.0-
<version>.i386.deb

Page 100


11.4 Installation on Apple Mac OS
Download the Druva InSync client for Apple Mac OS from the www.druva.com/download link.
Double-click the installer file to start installing the inSync client.

1. The inSync package now appears in the inSync folder. Click the Install inSync file to start
installation.

Page 101


2. The installation wizard starts with the welcome screen. Click Continue to proceed.

3. The End User License Agreement (EULA) displays. Read it carefully and then click Continue
to proceed.

4. Click the Change Install Location button to change the destination or click Install to
continue.

Page 102


5. Enter your credentials to proceed with the installation and then click Install Software to
continue.

6. Now installation is complete. The following screen displays the installation was completed
successfully. Click Close.

7. The inSync client starts working and the inSync icon appears in the system tray. The next
step is to activate the client by entering the authentication details received thru email.

Page 103

Chapter 12

Using the Druva inSync Client

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 Activating Druva inSync client
 Backing up files and folders
 Restoring backed up files and folders
 Configuring Druva inSync client
 Druva inSync client notifications
…………………………………………………………………………………………………………………………………………………....

12.1 Activate Druva inSync
After the inSync client installation, the inSync user has to provide the details like inSync Cloud
URL, email address, and temporary password. If the inSync user is using MS Outlook email client
then activation link in the email can be used for activating the client.

For other users, the activation details can be collected from the email notification and paste in
the respective fields. After entering these details, the inSync user has to reset the password for
security purpose.

Microsoft Windows Apple Mac OS

Page 104


After activating the first device, now the user can add multiple devices like Android, iPhone,
and iPads devices without administrator’s interference. The user can install and activate the
inSync clients on the respective devices using the same activation credentials.

While adding a new device the inSync user has to decide to create a new device or replace with
an existing device.


First option creates a new device and attached to user’s account and the second option displays
a list of other connected device to replace. After replacing the existing device, that device will
not able to connect to server and hence backup will not happen. But you can still see its
snapshots for restoring data in future.

The inSync client supports the following functionalities –
 Backup Now
 Restoring Backed up Files
 Configuring Druva inSync Client
 Status
 Other inSync client Options
 Client Notifications

After starting the inSync client, the inSync icon appears in the system tray. Click the inSync icon.
The Druva inSync control panel displays various possible options. The user can configure the
backup settings described below.

Page 105


12.1.1 SAML Authentication
The single sign-on option authenticates the user and facilitates to activate device or gain access
to all devices connected to his account using Web restore.

To authenticate a user using SAML:

1. On activation of an inSync client, enter the inSync Cloud URL.
2. Type Email address and leave the password field blank.
3. Now the inSync client redirects to third party SAML authentication page.
4. Type Username and Password. After validating user’s credentials successfully it comes back
to inSync client.
While using Web restore the inSync user has to follow the steps from 2 to 4 for authentication.
For Web restore, the user has to select the Use single sign-on (SAML) box.

Page 106


12.2 Backup Now
The inSync client facilitates on demand backup, which can be launched from the system tray or
the Windows main menu. The inSync Synchronizing window actively starts backing up the
configured folders' contents and displays the backup progress.


The user can actively track progress and after the backup is complete it automatically displays
the status window.

12.3 Restoring Backed up Files
The inSync client facilitates easy restore of backed up data over the network. To begin restore,
right-click the system tray and select the Restore option or choose Restore from the client
menu. If a user has multiple devices connected to its email account then the list of devices and
their snapshots are displayed in the restore window.

NOTE: The inSync user restores files or folders of other connected devices to a local device only.
For example, if a user selected a file or a folder of other connected device then the file or the
folder is restored to the local device and not at the remote device.

The data is backed up and maintained for as many days as specified by the inSync Cloud
administrator. All backups within this timeframe are shown as a timeline when the user starts
restore.

Page 107



Follow the simple steps to restore files from devices.

1. Select Restore from the main screen. The inSync Restore window displays.
2. From the device list, select a device. The list of snapshots of device display under Snapshots.
3. Choose the snapshot from the timeline (last 24 hours, last 7 days, earlier). The files
associated with the snapshot display on the right hand panel.
4. Choose a single file or multiple files by holding the Ctrl key. Determine the restore location
by right-clicking the selected items.
When the Restore Original Location option is selected, the files or folders get restored to the
original location from where they have been backed up. Files or folder are restored to the
specified location when the Restore to Custom Location is option selected.

Page 108



12.3.1 Searching files in Snapshots
For faster recovery of backed up files, the user can search for files by file name or extension
using the search box. The list of all matching files from all the snapshots displayed after clicking
the search icon. A user can right-click the file and restore it.

Page 109


12.4 Configuring Druva inSync Client
The configuration of Druva inSync client allows user to configure folders for backup, restore
files from Web, and set different backup settings. To start configuring the client, select the
Configure option from the main control panel or right-click the Druva inSync icon which is
located in the system tray or click the Druva inSync icon which is on the desktop.


The Configure inSync screen appears, where a user can configure the following –
Folders
Restore
Settings

Page 110


12.4.1 Configuring Folders
The inSync client scans the configured folders and synchronizes the changes with the server.
Select the Folders tab to edit the folder configuration. The Quick Configuration under the
Folders tab in Microsoft Windows client allows select the favorite folders quickly without
searching the individual folders.


The Advanced Configuration permits the user to:
1. Configure New Folder
2. Edit and Remove Folder Configuration

Page 111


12.4.1.1 Configuring a New folder
To configure new folders in Microsoft Windows client, select the Folder tab and then click
Advanced Configuration  Add Folder Choose Folder Path to select different folders for
backup.

To configure new folders in Apple Mac OS client, select the Folder tab and then click Configure
New Folder  Choose Folder Path to select different folders for backup.


Page 112


The Folder Configuration has the following fields.

Field Description

Folder Path Choose the folder path to synchronize by clicking the Choose
Folder Path button.

InSync Identifier The inSync client identifies the folder configured for backup
by a unique folder identifier, which auto-generates. A user
can change it. The identifier is used to identify the folders
and files, while restoring them.

Optimize of Large This option should only be used when the number of files in
Number of Files the configured folders exceeds ten thousand (10,000). For
example, while choosing path – C:UsersMary in Windows
Vista.
The option requests the client to use advanced file-system
scanning (MFT) and file-change-log (FCL) tracking for backup
and may be a bit slow for smaller folders.

Include Filter InSync allows a user to set an include filter that specifies
what file types to synchronize. A user can choose from
common file types like, office documents, PDF files, and
HTML files and so on to automatically populate the filter list.

Click the Exclude Options tab to choose path for files to exclude from backup.

Page 113



NOTE: A user can directly edit the filter list to add or remove file extensions separated by semi-
colon. This filter set is more powerful than mere filename extensions. A user can also specify
partial global patterns like design*.pdf; which will include/exclude files that start with 'design'
and end with a '.PDF' extension – depending on which filter list a user adds it to. Also beware
that if a user includes a file type or pattern and excludes it as well then it will be effectively
excluded.

To exclude files and folders from backup, enter the following details:

Field Description

Exclude Paths This option lets the user choose folder names which should
be excluded from the backup. Any sub-folder name
containing the exclude folder name is excluded.
Exclude path accepts only partial path without quotation
marks and does not accept full path. For example, the correct
path is Program FilesData and not “C:Program FilesData”

Page 114


Field Description
and also include
The exclude path considers only single path entry each time
and it is case sensitive.

Quick Configuration This option allows user to exclude temporary internet files,
temporary files or folders from backup without recalling the
folder path.

Exclude Filter Similar to the Include Filter, a user can specify a set of file
types or file patterns to exclude or type filter pattern in the
Exclude filter list by separating a semicolon character. Note
that if the inSync Cloud administrator sets an exclude filter,
the effective filter set is the combination of both filter sets.

12.4.1.2 Quick Configuration
For quicker configuration, apart from configuring custom folders as discussed above, the inSync
client offers a couple of predefined folders which can be added for backup with a single click. To
remove selected folders from backup, clear the check boxes. The following screens show the
quick configuration window for the both inSync clients.

Page 115



With email quick configuration, a user can configure Outlook emails to be backed up via MAPI
interface by choosing Outlook 2003, 2007 and 2010 Advanced from the list of email option. This
provides better deduplication and faster backup/ restore of pst files. A user still has the option
of backing up Outlook emails as plain pst files by choosing Microsoft Outlook 2003, 2007, 2010,
Lotus Notes and Mozilla Thunderbird option. For Apple Mac OS, a user can configure Mozilla
Thunderbird email client.

NOTE: Do not use the Outlook 2003, 2007 & 2010 Advanced option if you have configured MS
Outlook with IMAP.

12.4.1.3 Edit and Remove Folder Configuration
In Microsoft Windows client, the user-configured folders can be edited or deleted. To edit or
delete the configured folder, from the main panel, select Configure  Advanced Configuration
then select a folder from the Configured-Folder list. Now the selected folder can be deleted by
clicking the Remove Folder button or can be edited by clicking the Edit Folder Configuration
button.

Page 116


In Apple Mac OS client, the user-configured folders can be edited or deleted. To edit or delete
the configured folder, select the Folder tab. The Folders Configured for inSync displays the list
of configured folders. Select a folder you wish to edit or delete. Click the Edit Folder
Configuration button to modify the folder configuration or click the Remove Folder
Configuration button to remove the folder from the list.

12.4.2 Web Restore
The Restore feature allows to download files remotely by using the Web browser. It is very
useful when the user is away from his device. This feature can only be used if the inSync Cloud
administrator has enabled the Allow restore from web browser option in the profile.

If the inSync client is an Active Directory user and the Use Active Directory password option on
Storage server side is enabled, the user can directly launch the browser and start restoring files.

To restore files from Web browser, follow these steps:

8. Open a Web browser and type the Web Restore URL in the address bar using https://. For
example, https://cloud.druva.com/home
9. The login screen displays. Provide a valid username and password.
10. After successful login, Click Restore. The restore interface displays.
11. Now select the device from the list, if there are multiple devices. All snapshots associated
with the device display under Snapshots.

Page 117


12. Select the snapshot from the list. The content of this snapshot display on the right hand
panel.
13. Now select any file or folder to download.
14. Click Download to save the current file or folder to a local drive or click Download as Zip to
save the current file or folder in a compressed (zip) format.
The restore page lists all snapshots and its corresponding folders. The user can either click the
file directly to download or choose the folder to download. The Download folder button
downloads the entire folder as a zip archive.

12.4.2.1 Disabling the Server Side Restore
Using this option, the inSync user can disable restore of data by administrator to the server. The
Server Side Restore option appears only when the inSync Cloud administrator selects the Allow
data restore for administrators option in the user profile. If the Disable restore of data by
Administrator to the sever option is selected then the inSync Cloud administrator cannot
restore users’ data at the server location.

12.4.3 Backup Settings
To open backup settings click the Settings tab as shown in the screen below –


Page 118


12.4.3.1 Reactivate
In case of backup port changes or device gets disabled then the device can be re-activated by
clicking this button. For activating the existing device, the user has to provide Server-URL, email
ID and password in the following screen. After entering the credentials, the inSync user can
either create as a new device or replace with other connected devices.

12.4.3.2 Set Password
The Set Password button allows a user to change the existing inSync password. This change is
also applicable when the user adds new devices or restores files from the Web (Web restore).

12.4.3.3 Backup Interval
The inSync client scans the configured folders at the set frequency and synchronizes any delta
changes with the server. The default frequency is 8 hours which means changes will be synced
every 8 hours. This can be set to any of the preset values ranging from 20 minutes to 7 days.

12.4.3.4 Backup Bandwidth
The inSync client lets the user configure the percentage of available bandwidth for backups. The
user can choose a value between 0%and 100%. The inSync client will automatically detect
available bandwidth and provision the set percentage of that for the backup.

12.4.3.5 Priority
The inSync client lets the user provision a fraction of available computation power for backup
making backups less intrusive and battery life friendly. Move the slider to the appropriate level
of available CPU to make provision for inSync. The inSync client will try to use CPU accordingly
when possible.

Bandwidth and CPU prioritization enable users to dedicate lesser resources for backup and
prioritize on work. This is especially useful for WAN based off-site backups or for users who
travel frequently.

Page 119


12.5 Status
The inSync client shows the detailed status of last backup and can be launched from the system
tray or from the main menu. The Status window shows details from the last backup like–
 Storage quota usage
 Last time the backup started and ended
 Total files backed up and missed
 Bytes transferred during the backup
 Encryption status and logs


12.6 Other inSync client Options
The other options available by right clicking the icon on system tray are -

Summary – This option is available for Apple Mac OS client. The summary option displays the
main window of inSync client on the screen.

About – Displays the inSync version information.

Pause or Resume –Allows a user temporarily pause or resume backup at any time. This can be
particularly useful when the user experiencing slow network link and absolutely don't want any

Page 120


backup to take place temporarily. The option must be allowed by the inSync Cloud
administrator.

Backup Now – The Backup now option starts backing up configured folder’s contents and
displays the backup progress on the screen.

12.7 Client Notifications
The client notifications are displayed in the client’s system tray when the Show inSync
notifications to users option is enabled in the Advanced of user profile settings.

Following is the list of client notifications.
1. Storage exceeds allocated space
2. Invalid user key or non-existent user
3. VSS Snapshot failure
4. Cancelled by administrator
5. Admin has disabled the account
6. Sync has been failing for more than a week
The user should, in that case, check the logs, and if needed contact the inSync Cloud
administrator. The logs can be viewed by clicking the view logs button on the status window, as
shown below–


Page 121


The sample details of logs when Server disk quota exceeded is shown below –

Page 122

Chapter 13

Using inSync Share

inSync’s enterprise-ready file sharing and collaboration solution enables your employees to
share files and collaborate with each other while empowering IT with visibility, control, and
security of corporate data.

13.1 About inSync Share Folder
After the inSync client is installed on a user’s computer, an inSync Share folder is created. This
folder is just like any other folder on the computer. Any file saved by a user to the inSync Share
folder can be accessed through computers, phones, and the inSync Web interface.

In MS Windows:

In Mac OS:

NOTE: The location of inSync Share folder is users<username>inSync Share on Windows and
Mac operating systems.

Page 123


13.2 Adding Files to inSync Share
You can add files to inSync Share folder by copy pasting it in that folder. Another option can be
to save the desired files and folders using save as option. Apart from this, you can simply drag
and drop the files and folders in the inSync share folder. These files will automatically sync to
user’s other devices. The user can even use the Save As menu option in most applications to
save files directly to the inSync Share folder.

NOTE: Files saved or copied to the inSync Share folder consume user’s storage quota and that it
should not be more than 2 GB.

13.3 Working with File Versions
The older version of a file is retained when a user updates the file each time. However, every
new version of the file consumes user’s storage quota. The number of versions to be retained
can be controlled by setting the #Versions of a file to be retained option under the Share tab in
the user profile.

The inSync user can see all the retained versions of a file. For example, select a file and click the
Show Previous Versions button and the following window displays.

In MS Windows and Mac OS:

Page 124


13.4 Deleting Files and Folders
When a user deletes a file or a folder, it is marked for deletion and is not deleted permanently.
Therefore, all deleted files and their older versions remain as it is and these versions can be
downloaded later.

The inSync user can delete these files permanently by clicking the Delete Permanently button.


13.5 Sharing Folders with Collaborators
Folders in the inSync Share folder can be shared with collaborators.

NOTE: Collaborators are set of users who can edit or share the data in either files or folders.
The owner of these files or folders gives privileges to edit or share to other users. These users
are collaborators.

15. In the inSync Share folder, right-click a folder and click inSync Share -> Share this folder.

Page 125


In MS Windows:

In the inSync Share folder, right-click a folder and click Services -> Share using inSync.

In Mac OS:

16. The inSync Web opens in the browser and the Manage Collaborators screen displays.

Page 126


MS Windows and Mac OS:

Figure 13 - Managing Collaborators Screen

To manage collaborators, enter the following.

Field Description

Add User Type email addresses of collaborators separated by commas
or select email addresses from the email list.

Privileges The Edit option allows collaborators to edit the file contents
and allows sharing with other collaborators as well.
The View option allows collaborators to view the file
contents.

Unshare Folder Unshare option deletes all users from the collaborator’s list
for that particular folder.
This option is only entitled to the owner of that folder.

17. Click Save. An email notification is sent to collaborators so that they can view or update
these files.

NOTE: Check if you have enabled email notification by selecting on the checkbox in mange
profile window.

Page 127


13.6 Sharing Files and Folders with External Users
A user can share files and folders with external users by sending a link. This link allows external
users to download files and folders using the Web browser. However, this link expires
automatically based on the Link expires in setting in the user profile.

To get a link of a file or a folder, follow these steps:

18. In the inSync Share folder, right-click a file and select inSync Share -> Get Link.
In MS Windows:

Figure 14 - Get Link Option

In Mac OS:

19. The link opens in the Web browser and displays the preview.
20. The link can be copied and sent to external users by email.

Page 128


Figure 15 - Copy and Share Link

21. Using the link, the external users can view the file or folder contents.

13.7 Sharing Data from Web UI
Using the Web browser, the inSync user can still access, download or share files and folders.
To access shared data from Web, follow these steps:
1. Open the Web browser and enter the Web restore URL in the address bar. For example,
https://cloud.druva.com. The login screen displays.
2. Enter the user’s login credentials.
3. Click Share. The listing of files and folders displays.

Or
1. Open the inSync Share folder.
2. Right-click a file or a folder and select the Browse on inSync Web option.
3. The browser opens with inSync Share folder content.
In MS Windows and Apple Mac OS :

Page 129


13.7.1 Sharing a Folder with other Users
The inSync user can share a folder with other users so that they can view and download files.

To share a folder with collaborators, follow these steps:

22. Select a folder from All Content and click Manage Collaborators.

Figure 16 - Manage Collaborators Screen

23. The Manage Collaborators screen displays.
24. Refer the Sharing Data with other Users, section for rest of the steps.

13.7.2 Viewing Shared Content
The inSync user can see the listing of shared items on the screen. Using this screen, the user can
change the collaborators setting, get a link to share with external users, and download the file
or folder.

To view shared files and folders, click the Shared Content link. The Shared Content screen is
displayed.

Page 130


Figure 17 - Shared Content Screen

13.7.3 Viewing Links
An inSync user can create links for files and folders, which can be shared with other users.
These links are stored under Links. These links can be copied and sent to external users. Using
these links, the external users can view the contents of files and folders.

NOTE: External users are the users other than inSync users and collaborators.

To view links, click Links.

13.7.4 Managing Activities
The Activities screen displays the different tasks related to the files and folders in the inSync
Share folder that is performed by the collaborators.

Page 131


Following is the list of activities, which is displayed in the activities stream:

1. Added a file or a folder
2. Deleted a file or a folder
3. Shared a folder
4. Unshared a folder
5. Edited a file
6. Created a link
7. Added a collaborator
8. Removed a collaborator

Page 132

Chapter 14

Installing and Managing the inSync
app on Mobile Devices

Druva inSync Cloud, a pioneer in enterprise data backup and retrieval, is an industry-first
application that delivers near-instantaneous automated backups of laptop computers and
mobile devices – ten times that of competitive offerings – while enabling simple one-click
restores of any file or backup volume and guaranteed 100-percent accuracy of backups and
restores.

Druva inSync Android/iOS Companion provides you the capability to back up and access, your
backed up data on various laptops and computers using your mobile devices.

Download and install inSync Android Companion from Android market and iPads/iPhone
companion from Apple store.

14.1 Installation Prerequisites
The following are the installation prerequisites for inSync client –
 Devices Support
Android Mobile: Version 2.2 or higher
iPhone/iPads: 4.5.x
 Disk space required for installation
Android device – 4 MB
iPhone/ iPads device – 2 MB

14.2 Installation of inSync app on Android
Follow the steps given below:

1. On the Android mobile, press Play Store.
2. Type inSync in the Search box.
3. inSync apps displays on the screen
4. Press the icon to install the inSync app.

Page 133


14.3 Installation of inSync app on iPhone/iPads
1. On the iOS mobile, go to Apple Store.
2. Type inSync in the Search box.
3. inSync app is displayed in the search list.
4. Press the inSync icon to start the installation.

14.4 Activate the inSync app
Follow the simple steps given below to activate the inSync app.

1. After installation of inSync app, the login screen displays.
2. Tap the inSync Cloud option.
3. Type email address and password in the respective fields that are received in the activation
email from the inSync Cloud administrator. Tap Login.
4. Reset the password (for the first device)
5. The following steps are divided into two different devices; Android and iOS. Depending on
the mobile activation settings; optional and mandatory, the inSync user has to follow the
instructions.
6. For Android device:
6.1. If activation of mobile devices is set to Optional,
6.1.1. The list of devices screen is displayed.
6.1.2. Tap My Account.
6.1.3. Activate Backup Services and Protection Services.
6.1.4. While enabling the Backup Services option, the inSync app asks user to enter a
device name. Type name for device and then tap Configure. Backup service is
being activated and the device gets added to the user’s account.
6.1.5. Tap Services under Device Protection to enable the SafePoint settings for geo-
tracking and remote wipe.
6.1.6. The device is now ready.

Page 134


6.2. If activation of mobile devices is set to Mandatory,
6.2.1. The inSync app asks user to enter a device name then Backup and Device
Protection services are installed automatically.
7. For iOS device:
7.1. If activation of mobile devices set to Optional,
7.1.2. Tap My Account.
7.1.3. Enable Backup Services and Protection Services.
7.1.4. While enabling the Backup Services option, the inSync app asks user to enable
location service and then the device gets added to the user’s account.
7.1.5. While enabling the Protection Services option, the inSync app asks user to install
MDM profile and inSync Profile for the first time. These services are required for
SafePoint services.
7.2. If activation of mobile devices is set to Mandatory,
7.2.1. The protection services get enabled now install the inSync profile and continue
with the following installation screens.
8. The mobile backup starts automatically and the status is updated in the device list.

NOTE: For Single sign-on, see the steps 2 to 4 of SAML authentication.

Page 135


14.5 Start backing up the configured folders
After installing the inSync app, now start the first backup.

1. Press the My Account tab.
2. Under Backup Status, press Backup Now.
3. Before starting the first backup the inSync app may prompt to install the security profile,
follow the instructions and then proceed.
4. Backup starts immediately and the details get updated in the Status under Backup.
5. The next backup will occur according to the backup schedule set by the inSync Cloud
administrator.

14.6 Restoring files from snapshots
To restore folders like contacts, photos, and videos, follow the steps given below.

1. Launch the inSync app and enter the device credentials.
2. Press My Data. Select the appropriate device from My Devices.
3. The contents of the latest snapshot are displayed on the screen; previous snapshots can be
seen by pressing Prior Versions.
4. To view contents, press one of the displayed folders. or
5. Long press contact or photos or videos to continue. The quick menu displays.
6. Press Restore to start the restore contents. Now verify the restored contents.

NOTE: The inSync user can only restore data from the snapshots which belong to the existing
device but the data can be viewed or downloaded in cache of other devices.

Page 136


14.7 Start backing up the configured folders
To start backing up the configured folders, follow these steps:

1. Press the My Account tab.
2. Under Backup Status, press Backup Now.
3. Before the first backup starts, the inSync app may prompt to install the security profile,
follow the instructions and then proceed.
4. Backup starts immediately and the details get updated in the Status under Backup.
5. The next backup will occur according to the backup schedule set by the inSync Cloud
administrator.

14.8 Restoring files from snapshots
To restore folders like contacts, photos, and videos, follow these steps:

1. Launch the inSync app and enter the device credentials.
2. Press My Data. Select the appropriate device from the My Devices list.
3. The list of snapshots is displayed on the screen; previous snapshots can be seen by
pressing Prior Versions.
4. Tap the snapshot to view the contents.
5. Long press contact or photos or videos to continue. The quick menu displays.
6. Press Restore to start the restore contents. Now verify the restored contents.

NOTE: The inSync user can only restore data from the snapshots which belong to the existing
device but the data can be viewed or downloaded in cache of other devices.

Page 137


14.9 Managing inSync Share on Mobile Devices
With the inSync Share feature, you can back up your data across all your devices, and also share
with others in your enterprise or external users (based on the security policies adopted by the
inSync administrator).

inSync Share on the mobile device allows you to:

 Backup and access files across devices.
 Access files that other have shared with the user.
 Share files with other using links.
All shared files are also visible on the inSync client Web UI, from the inSync user can share them
with others.

All shared files are listed in Share.

Share files from the mobile device. These files can be accessed across devices.

14.9.1 Sharing Files with other Devices
Share files from the mobile device. These files can be accessed across devices. To share files,
follow these steps:

1. Open a file, which is to be shared.
2. Tap the action icon in the bottom right of the screen.
3. Press inSync. Now the file is shared.
4. The shared file is now listed under the MobileUploads folder of Share.
5. Repeat the above steps for sharing other files.

Page 138


14.9.2 Sharing a File Link with Others
Files in Share can be shared by creating a link to others. To create a file link, follow these steps:

1. Tap Share. The list of all files and folders will display on the screen.
2. Open a file
3. Tap the Share Link icon in the bottom left of the screen. A link gets created on the
clipboard.
4. Now send this link to anyone in an email message, short message, or with any other
sharing application.

14.9.3 Viewing Shared Data using inSync
View files and folders shared by other devices and users. Data shared by other devices and by
others is listed under Share.

1. Tap Share.
2. Folders shared by other devices are listed here.
3. Tap the folder to list its contents.
4. Tap a file name.
5. Now view the content of a file or download it on the device using the menu.

Page 139


14.9.4 Downloading Files
Download a file from the inSync backup of any devices. A downloaded file is listed under
Downloads on the device.

Note that download a file is distinct from restoring it. All downloaded files are listed under
Downloads. They are deleted when the user logs out.

To download a file:

1. Tap Restore.
2. Browse devices and snapshots to see the required file list or in Share browse a shared file.
3. Tap the file name to open it.
4. Tap the Download icon in the bottom center of the screen to add in Downloads.
5. inSync Companion downloads the file and it is listed in Downloads.
6. Tap Downloads in the main menu to access it at any time.

14.10 My Account
My Account tab displays all details about server information, backup status and settings.

Field Description

Account Information:

Server URL Displays the inSync Cloud IP address.

Username Displays the user’s email address.

Reset Password Reset the password.

Backup:

Status Displays the current backup status

Backup Services Enable or disable data backup

Page 140


Field Description

Last Backup Displays the date when the last backup occurred.

Next Backup Displays the next backup schedule

Contents Displays configured backup contents.

Quota Used Displays the storage space used for backup.

Quota Displays assigned storage quota and shared quota for backing
up device contents.

Backup Now Start backup activity instantly.

Device Protection

Device Protection Displays protection status of the device

Protection Services Enable or disable device protection services like device trace
and decommission.

App Settings:

Cache Limit The Cache Size allows you to set the local cache storage size.
This setting affects the number of files in the Recents list, as
well as the size of the files that can be downloaded.
The default cache size is 100 MB. You can resize the limit to
as much as you need for downloading files.

Clear Cache Deletes all files in the cache.

About:

Version Displays the inSync app version.

Help Displays on-line help for inSync app.

Unlink from inSync Disconnects from the inSync Cloud and logs out.

Page 141

Chapter 15

Uninstalling the Druva inSync Client

…………………………………………………………………………………………………………………………………………………....

In this Chapter:
 Uninstalling Druva inSync client from Microsoft Windows
 Uninstalling Druva inSync client from Linux
 Uninstalling Druva inSync client from Mac OS
 Uninstalling inSync App from Android mobile device
 Uninstalling inSync App from iOS mobile devices
…………………………………………………………………………………………………………………………………………………....

15.1 Microsoft Windows
To remove the Druva inSync client from the Microsoft Windows,

Go to Windows Start All Programs Druva inSync Uninstall Druva InSync

15.2 Linux
Use the package management tool for the distribution (rpm or dpkg/apt-get) to uninstall the
Druva inSync Client. Note that the client configuration is not deleted after uninstall and should
be manually removed when needed.

Using the super user privileges, uninstall the inSync rpms. First identify the version of rpm
installed on the system.

#rpm -qa | grep druva-insync-client

Now uninstall this particular package by:

#rpm -e druva-insync-client-<version>-<arch>

It can also be done using the following single command.

#rpm -qa | grep druva-insync-client | xargs rpm -e

Page 142


Using the super user privileges, uninstall the inSync debian based packages (like Ubuntu). First
identify the version of deb installed on the system.

# dpkg --get-selections | grep druva-insync-client

Now uninstall this particular package by:

# dpkg -r druva-insync-client-<version>-<arch>

It can also be done using the following single command.

# dpkg --get-selections | grep druva-insync-client | xargs dpkg -r

15.3 Apple Mac OS
To remove the Druva inSync client from the Mac OS, follow the steps.
1. Run the downloaded inSync (.dmg) package.
inSync package mounts on the disk.
Now click Uninstall inSync.
The inSync client is now uninstalled.

Page 143


15.4 Android
Before you uninstall inSync:

1. Tap Settings and then tap Location and Security.
2. Tap Select device administrators.
3. Tap inSync Device Admin.
4. On the next screen, tap Deactivate.
5. Tap OK. This will disable inSync Device Admin.
Follow the procedure to uninstall the inSync app.

1. Tap Settings and then tap Manage Applications.
2. Tap inSync
3. Tap Uninstall

15.5 iOS Devices
1. Long press the inSync app icon until the icons on your screen begin to shake or wiggle.
2. Click the “x” in the upper left hand corner of the inSync icon.
3. Deletes the application from your device.

  

Page 144

inSync Cloud Administrator's Guide 5.1

More Related Content

Similar to inSync Cloud Administrator's Guide 5.1 (20)

Recently uploaded (20)

inSync Cloud Administrator's Guide 5.1