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The Cookbook Of
        Inbound Marketing




eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
Source: Google, IAB




eddie.choi@frontiersdigital.com | SES HK 2012
Source: Google, IAB




eddie.choi@frontiersdigital.com | SES HK 2012
What sources of information did the consumers seek
       out to help their purchase decision?



       Scoping                                        At Store




                 eddie.choi@frontiersdigital.com | SES HK 2012
Is Customer Journey Linear?



     Stimulus




                                                         SMOT
                                        FMOT

         eddie.choi@frontiersdigital.com | SES HK 2012
Stimulus                      ZMOT                               FMOT       SMOT




Pre-                                                                       Post-
Awareness      Awareness              Consideration             Purchase   Purchase

            Display Advertising

                Video Ads

                               Mobile

                               Social                                        Social

                                                          SEO

                                                          SEM

                eddie.choi@frontiersdigital.com | SES HK 2012
Typical Conversion Funnel

Awareness
Interest
Desire
Action

        eddie.choi@frontiersdigital.com | SES HK 2012
Active Evaluation
                     Awareness                                   Widen the
                                                                   brand
                                                                  choices




                                       Active Evaluation
Awareness                                                        Desire > Action
                 Loyalty Loop

   Recall the
  preferential
     brand




         Awareness                                         Interest
                 eddie.choi@frontiersdigital.com | SES HK 2012
Loyalty/CRM



Luxury Goods
   Sector



      Search
 eddie.choi@frontiersdigital.com | SES HK 2012
Individuals become more powerful




           eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
Questions reveal intent




      eddie.choi@frontiersdigital.com | SES HK 2012
Leads become fans




    eddie.choi@frontiersdigital.com | SES HK 2012
Fans show affection




    eddie.choi@frontiersdigital.com | SES HK 2012
Affection generates business




         eddie.choi@frontiersdigital.com | SES HK 2012
Customers become advocate




        eddie.choi@frontiersdigital.com | SES HK 2012
Even the farmers have gone social




           eddie.choi@frontiersdigital.com | SES HK 2012
Traditional Marketing                             New Marketing




                                                          Collaborate
                                                           & Create



       SHOUT




               eddie.choi@frontiersdigital.com | SES HK 2012
Today we don’t find our customers;
            they will find us.

                tv                                                   social media
        print

outdoor
                                        WE WWW
                                                                             sem

   pr
                 Outbound/                           Inbound/
 direct mail      Reach                               Intent                seo

                     eddie.choi@frontiersdigital.com | SES HK 2012
Marketers need new gadgets




        eddie.choi@frontiersdigital.com | SES HK 2012
Inbound Marketers
(China, Hong Kong, Macao, Taiwan)




       eddie.choi@frontiersdigital.com | SES HK 2012
Inbound Marketers
(China, Hong Kong, Macao, Taiwan)




       eddie.choi@frontiersdigital.com | SES HK 2012
Inbound Marketers
(China, Hong Kong, Macao, Taiwan)




       eddie.choi@frontiersdigital.com | SES HK 2012
Inbound Marketers
(China, Hong Kong, Macao, Taiwan)




       eddie.choi@frontiersdigital.com | SES HK 2012
Online consumer journey in China




          eddie.choi@frontiersdigital.com | SES HK 2012
Does Social Signal
 Exist In China?




    eddie.choi@frontiersdigital.com | SES HK 2012
Social signal in
                              Baidu is picked up
                             based on relevancy,
                                  time and the
                                 content of the
                                 search query.
                               Baidu’s algorithm
                               will determine if
                              any social content
                              should be inserted
                               in the SERP after
                                 analyzing the
                             search intent of the
                                     query.
eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
Baidu
brand
zone
Sina
Weibo
inclusion
Advertiser
official
website


Baidu


                                                             Pseudo
media




                                                             Organic


Baidu news
inclusion


             eddie.choi@frontiersdigital.com | SES HK 2012
Holy



eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
eddie.choi@frontiersdigital.com | SES HK 2012
Take advantage from
Baidu proprietary content.




     eddie.choi@frontiersdigital.com | SES HK 2012
Social



eddie.choi@frontiersdigital.com | SES HK 2012
Social Media Portfolio
                                                               Conversation    Amplification
                                     Authority
                                                                  Value          Value

Blogs                                ★★★★★                        ★★★★★            ★★

Social Networking Sites                 ★★★                           ★★★        ★★★★

Microblogs                              ★★★                           ★★★        ★★★★★

Video & Music Sites                         ★                             ★       ★★★

Bulletin Boards &
                                            ★                             ★★      ★★★
Discussion Forums




                          eddie.choi@frontiersdigital.com | SES HK 2012
Growth Of Weibo Users




                                                      Source: CNNIC




      eddie.choi@frontiersdigital.com | SES HK 2012
60-days Fans Per Post (Sport)




         eddie.choi@frontiersdigital.com | SES HK 2012
60-days Amplification (Sport)




         eddie.choi@frontiersdigital.com | SES HK 2012
60-days Fans Per Post (Luxury)




          eddie.choi@frontiersdigital.com | SES HK 2012
60-days Fans Per Post (Luxury)




          eddie.choi@frontiersdigital.com | SES HK 2012
60-days Fans Per Post (Luxury)




          eddie.choi@frontiersdigital.com | SES HK 2012
Best Practice



   eddie.choi@frontiersdigital.com | SES HK 2012
Crispin Sheridan
Senior Director of Search Marketing
SES Advisory Board Member




                                 eddie.choi@frontiersdigital.com | SES HK 2012
{The Question}
If we use the same keywords in
social media activities such as
Facebook fan pages, wall posts,
links, etc., what kinds of traffic would
we see, and would it be valuable
traffic?
             eddie.choi@frontiersdigital.com | SES HK 2012
{The Plan}
The company built a Facebook fan
page to target a sample of 16,000
fans. By collecting the top value and
highest converting keywords and
phrases from organic search efforts,
it began creating posts for the
Facebook page with those terms.
             eddie.choi@frontiersdigital.com | SES HK 2012
{The Result}
Social traffic converts
2.5 times more than the
organic search traffic.

        eddie.choi@frontiersdigital.com | SES HK 2012
It is a non-line world




      eddie.choi@frontiersdigital.com | SES HK 2012
Singaporean concerns of
health issue in 12 months




        eddie.choi@frontiersdigital.com | SES HK 2012
Singaporean Social Profile On Facebook

  Age 18 - 30      Age 31 - 50                                  Age 51 - 65
   1,219,960        943,200                                      198,760




       112,600 Target Audience


                eddie.choi@frontiersdigital.com | SES HK 2012
Content, Content, Content




        eddie.choi@frontiersdigital.com | SES HK 2012
Benchmarking content
inventory.


Find out the publishing
frequency & the degree
of relevancy.

Collect insights and attributions
via various sources, especially
via search engines for
semantics.
  eddie.choi@frontiersdigital.com | SES HK 2012
Monitor and take notes on the
competitors’ copywriting.

Collect insight from web
analytics, setup social
segment, monitor the life cycle
of Weibo.

Combine all the above and
visualize them for a journey of
ZMOT.
  eddie.choi@frontiersdigital.com | SES HK 2012
Done!
                             linkedin.com/in/eddiechoi
                             clickz.asia/author/eddiechoi




eddie.choi@frontiersdigital.com | SES HK 2012

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