Incorporating operational efficiency into interior design
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Edits Inc. helps clients improve their customer service experiences through collaborative design of operational workflows and interior spaces. They analyze customer flows, inventory needs, and workflows to design efficient and customer-centric layouts. Their goal is to create environments that facilitate fast, smooth, and positive customer interactions through operational optimization and interior design. They have experience across various industries including retail, restaurants, offices, and clinics.
Incorporating operational efficiency into interior design
- 1. Collaborative Design Creating a holistic customer service experience 0
- 2. www.edits-inc.com Creating holistic customer experiences About Edits Inc. We help our clients elevate their in-store customer experience by improving the speed, efficiency and effectiveness of their customer interactions. How do we do it? By coming up with customer-centric operational workflows which can be incorporate into the interior design
- 3. www.edits-inc.com Creating holistic customer experiences Our media mentions Channel NewsAsia The Straits Times My Paper The New Paper AsiaOne RazorTV Click on the links to find out more Muji’s 11th Anniversary Simply Her
- 4. www.edits-inc.com Creating holistic customer experiences What we do ● Workflow analysis and design ● Traffic flow analysis and design ● Inventory location planning, for ● Operation equipment and consumables (e.g. computers, forms, stationery, cutlery, etc.) ● Sales inventory (e.g. clothing, shoes, cooking ingredients etc.)
- 5. www.edits-inc.com Creating holistic customer experiences Our goal To create an environment that facilitates fast, efficient and effective operational delivery Fast • Minimal waiting time Efficient • Minimum amount of resources needed • Maximum staff productivity Effective • Delightful service experience that customers will talk about, remember and share
- 6. www.edits-inc.com Creating holistic customer experiences The purpose Creating spaces that make customer experiences and interaction feel Customer-centric Calm Stress-free
- 7. www.edits-inc.com Creating holistic customer experiences Where we add value 6 Retail stores, cafes Customer service centers Travel agencies Multi-functional officesSpas, clinics
- 8. www.edits-inc.com Creating holistic customer experiences Where we add value Retail stores, restaurants and cafes • Store room racking design • Store room inventory location planning • Service area traffic flow design • Order process design Spas, clinics • Operational inventory location planning • Traffic flow design • Service workflow design Customer service centers Travel agencies • Workflow design • Traffic flow design • Service workflow design • Store room racking design • Store room inventory location planning Multi-functional offices • Traffic flow design • Workflow design • Storage location planning
- 9. www.edits-inc.com Creating holistic customer experiences 8 It makes a difference, between this… …and this
- 10. www.edits-inc.com Creating holistic customer experiences Our process 1. Site survey • Current workflow and inventory overview • Proposal submission 2. Plan • Operating workflow interview • Time and motion study • Inventory survey and analysis 3. Recommend • Propose optimal workflow/ traffic flow • Proposal optimal inventory location plan 4. Review • Review layout plans with interior designer and client • Review inventory location plans
- 11. www.edits-inc.com Creating holistic customer experiences Client engagement principles Edits Inc.’s role in any project is that of a specialist consultant. As such, our services is considered as part of your service package to the client Therefore, there is no direct engagement between Edits Inc. and their client during the prospecting phase, except: ● During the site survey, or ● When there is specific request from the client
- 12. www.edits-inc.com Creating holistic customer experiences Case – TCM clinic Order processing workflow design & inventory location planning 11 Pick face Pick face Pick face Pick face + bulk storage Bulk storage Pick face & processing station Pick face The exact location for each product code is determined by analyzing inventory supply and order patterns
- 13. www.edits-inc.com Creating holistic customer experiences Case – TCM clinic Order processing workflow design & inventory location planning ● Inventory layout diagram for shelves along the pick face ● Shelves are accessible by aisle on both sides – see previous slide ● Both frontage of shelf has storage containers for herbs – doubles storage capacity ● Shelves are customized with 150mm high legs for cleaning equipment to remove herb-dust from beneath shelves ● Requested additional horizontal panels (compared to supplier’s standard configuration) to maximize use of vertical space, after accounting for dimensions herb storage containers ● Shelf location (see previous slide) is designed for maximum cleaning efficiency 12 Top view Front view
- 14. www.edits-inc.com Creating holistic customer experiences Case – foot reflexology spa Traffic flow design, workflow design 13 Reception Store room (towels) Reception Door Door Towels, Water Water Line of sight Line of sight Improved productivity, because: • Service staff travel a much shorter distance to retrieve needed items • Much wider line of sight from reception desk, so service staff can be more attentive to customers’ needs • Staff on duty can be easily monitored Increased security because access to back area is only limited to staff members Original design by ID firm in orange and red. Revised design by Edits Inc in green
- 15. www.edits-inc.com Creating holistic customer experiences Case – media production studio Inventory location planning 14 Top view Elevation Equipment usage patterns and equipment characteristics were analyzed to determine optimal inventory location
- 16. www.edits-inc.com Creating holistic customer experiences 15 Case – training company Traffic flow design, workflow design, inventory location planning Training room layout for assembling training packs Site layout Proposed modular furniture that area easily disassembled so the small space serves dual purposes: • To conduct training • To assemble hundreds of training packs before training day Ample storage space added to provide storage for large amount of training materials Added additional shelf panels to existing built-in cabinetry to increase space utilization in the cupboards for training materials Custom cabinetry Office #1 Office #2 Entrance Training area
- 17. www.edits-inc.com Creating holistic customer experiences 16 Case – training company Traffic flow design, workflow design, inventory location planning Assembly line #2 Assembly line #1 Completed packs Storage for completed packs for next day’s training Two parallel assembly lines doubles efficiency of packing operations “Through-train” operation flow means zero traffic flow obstructions from inventory supply to storing completed packs Training materials stored in existing custom cabinets
- 18. www.edits-inc.com Creating holistic customer experiences Who are we? ● Trained industrial engineers with extensive experience in operations design ● Also specialize in ● Warehouse layout and operations design ● Personal productivity improvement services ● Our mantra: Sustainable operational efficiency improvements to improve your bottom line
- 19. www.edits-inc.com Creating holistic customer experiences 18 Elevate your interior design
- 20. www.edits-inc.com Creating holistic customer experiences Contact us Haw-San Au-Yong (San, for short) san.ay@edits-inc.com +65 9431 8057 www.edits-inc.com 19
- 21. THANK YOU 20