Incorporating Technology with Dining Presentation
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The document discusses the rise of interactive tabletop computer screens called Ziosks in restaurants which allow customers to pay bills, play games, and order food without interacting with wait staff. Some key points made are that Ziosks are appealing to customers because they allow dining and paying to be done quickly while being entertained, and that their introduction raises questions around whether wait staff are still needed and if customers will continue to tip. The document also provides some examples of restaurant chains like Chili's, Chevys, and Texas Roadhouse that have implemented Ziosks, and includes a quote from an Applebee's manager about their experience.
Incorporating Technology with Dining Presentation
- 1. Could This Be the End of Wait Staff? By: Kurt Swanson & Frances Garrity
- 3. A time where a meal was just a meal A time when we ate socially sans TV’s & cell phones A time when wait staff could add up meals electronically Now: Dine, pay, & dash (with a little entertainment thrown in)
- 4. Why are tabletop interactive computer screens appealing? Where are these devices & what’s on them? What’s the trend?
- 5. Is this working so far? What about the interaction between wait staff & customer? Do we even need to tip the wait staff? How much?
- 6. Chili’s: The first chain to roll out the Ziosk Chevys Fresh Mex: Similar experience to Chili’s Texas Roadhouse: Do or don’t?
- 7. Bradley Bohndas, Menomonie Applebee’s
- 8. Good or bad?