InforUMobile User Guide

InforUMobile
User Guide
Copyright InforUMobile Ltd.

.iemobileI www.inforuserviceie@inforumobile.comLtd. IMobileInforU2
Contents
Chapter 1: Creating an Account ................................................................................................ 4
Chapter 2: Logging In................................................................................................................. 6
Chapter 3: Account Top Up ....................................................................................................... 8
Chapter 4: Sending SMS Texts................................................................................................... 9
Sending a Message................................................................................................................ 9
Creating a Landing Page ...................................................................................................... 19
Editing the Mobile Version of the Landing Page ............................................................. 20
Editing the Desktop Version of the Landing Page ........................................................... 31
Editing the Thank You Page............................................................................................. 34
Landing Page Settings...................................................................................................... 39
General Settings .............................................................................................................. 39
Final Approval Screen...................................................................................................... 43
Reports ................................................................................................................................ 43
A/B Test ............................................................................................................................... 45
Chapter 6: Creating and Managing Registration Forms.......................................................... 47
Creating a New Form........................................................................................................... 48
Editing the Mobile Version of the Registration Form...................................................... 49
Editing the Desktop Version of the Registration Form.................................................... 58
Reports ................................................................................................................................ 68
Chapter 7: Creating and Managing Surveys ............................................................................ 69
Creating a Survey................................................................................................................. 70
Editing the Mobile Version of the Survey........................................................................ 71
Editing the Desktop Version of the Survey...................................................................... 83
Editing the Thank You Page............................................................................................. 87
Survey Settings ................................................................................................................ 89
Reports ................................................................................................................................ 93
Chapter 8: Managing Contacts................................................................................................ 96
Contacts Screen................................................................................................................... 96
Editing a Contact ................................................................................................................. 97
Status Change...................................................................................................................... 97
Importing Contacts.............................................................................................................. 98

Group Management.......................................................................................................... 102
Optout Management......................................................................................................... 104
Field Management............................................................................................................. 105
Chapter 9: GDPR.................................................................................................................... 108
Chapter 10: API...................................................................................................................... 110
Chapter 11: Help and Support............................................................................................... 110
Notice
The Information contained in this document is subject to change without notice and
is not to be construed as a commitment from InforUMobile Ltd. InforUMobile
assumes no responsibility for any errors that may appear in this document. For any
question concerning the contents of this document, please contact
serviceie@inforumobile.com.

Chapter 1: Creating an Account
To create an account on InforUMobile visit: http://inforumobile.ie and press on the
Create Account button on the menu:
This will lead you to the account-creating page where you will be required to supply
the following information:
Full Name – The First and Last Name of the account holder.

Company – The Company/ Firm / Organization that the account is to be associated
with and who will use the account for its business purposes.
Email address – The Email address of the account holder. It will serve as the account
Username. You will be required to use it, along with the password, in order to login
the account. As well, this address will serve us in communicating with you on an
ongoing basis. Support materials, information on how to use the Platform and tutorials
will be sent to it. Note that an account cannot be opened more than once for a specific
email address.
Phone number - The phone number of the account holder.
Password – The password you wish to use in order to access the account. It must
comprise of six characters and above, of which at least one is a letter and one is a digit.
For your own security, please refrain from sharing the password with any other party.
Aside from this, you will be required to accept the InforUMobile Terms & Conditions
and Privacy Policy by ticking the box.
After filling the form press on the Open Account button. The account will immediately
be available to you. To login press on the Login button on the website.
Once the account is open, an email with account information and user support
materials will be sent to the email address you provided on the form. If you are using
Gmail, check your Updates or Promotions tab to view this email.

Chapter 2: Logging In
To login the Platform visit: https://inforuMobile.ie and press on the Login button on
the menu.
This will lead you to the login screen where you will be required to enter your
Username and Password:

If you forgot one of them, you can always click on the links Forgot Password or Forgot
Username. You will be redirected to recover the details required for your login. To
recover your password you will be requested to enter your Username. A password
recovery email will be sent to the email address affiliated to this Username. If you are
missing the Username you will be requested to enter your email address where you
will receive a reminder of the Username affiliated to this address.
If you are having trouble remembering both the email address and Username, or any
other concern, please contact the support team on serviceie@inforumobile.com.

Chapter 3: Account Top Up
In order to send SMS your account needs to have SMS credits accredited to it. To Top
Up your account press on the cart icon on the Platform toolbar:
This will lead you to the online purchase screen:
Once on the Account Top Up screen you will be requested to fill your identification
details on the left. If this is your first purchase you will be required to enter your
payment details. From your second purchase onward, you will be able to use the
payment details logged initially or change them as you see fit. On the right you will be
requested to choose the SMS bundle you wish to purchase. All bundles are non-limited
in usage time.
After all details are entered you are to accept the Terms by checking the box and press
on the Secured Purchase button.
Once the purchase is complete, a corresponding invoice will be sent to the email
address you filled on the form. From here you will be able to proceed to the Sending
Screen where your account balance will appear updated. As well, it will be updated on
the Quota Screen accessible from the toolbar:

Chapter 4: Sending SMS Texts
For a short video demonstration of how to send SMS press here.
The SMS module is accessible by pressing the SMS icon on the Platform home screen:
Once pressed the SMS Sending screen will appear:
The screen is divided into two main parts. On the left you will find everything that has
to do with the message content and its attributes. On the right you will find
everything that has to do with the recipients designated to receive it.
Sending a Message

To send a message:
1. Enter the Message Text in the typing pane:
Once you start typing you will see the character count just under the message
pane rising and the segments count updated accordingly.
The Platform offers a choice of message templates. To use them press on the
SMS Templates link and select the template of your choice. Once chosen the
template will be inserted in the typing pane ready to be customized to your
needs.
You have the option of including emojies and colorful icons in your message.
To do that stand with the mouse cursor on the message pane in the place you
wish to insert the emoji, click on the Smiley and select the emoji of your choice.
It will be inserted in the message in a Unicode format, meaning that you will
see it in simple black and white colours in the message pane but in full colours
on the recipients' phones.
Note that emojies are considered as Special Characters, therefore they affect
the message segment calculation (each segment is equivalent to one credit
charge). Full information on message length calculation is available here:

To add personalized content such as First or Last Name click on the Personal
Content dropdown menu and chose the type of information you wish to
incorporate in the message:
This will allow sending the message automatically with unique content in it to
each of the recipients.
To add a Landing Page/ Survey built on the Platform / attachment /
Confirmation by Click / Response Request click on the relevant option under
Add content and choose the content item that is to be inserted in the message:

2. Enter the Optout option. The Platform allows two forms of optouts – by return
SMS or by link. To select the one of your choice press on the Optout checkbox
and choose from the dropdown menu.
Once chosen the optout details will be inserted in the message as reflected on
the typing pane.
3. Set the Senders' Details. These are the details as will appear on the recipient phones.

When sending messages to Irish phone numbers please use up to 11 alphanumeric
characters, such as your organization name (letters only without spaces). If you wish
to use a number you can insert: 353861803115. If you want to use a different number,
for example your direct business number, please send an email request
to serviceie@inforumobile.com.
Note: when sending messages to UK numbers insert as sender ID the
number: 447860041419. If you want to use a different number or an alphanumeric
expression of up to 11 characters, for example your business name, please as well
send us your request by email to - serviceie@inforumobile.com.
Please refrain from sending messages without prior clearance, where necessary, as
detailed above.
As well please note, that the platform offers default Sender ID details, if you wish to
permanently change them on your account you can do so by using under Settings:
4. Set the delivery time. The message can be sent immediately or later at a
delayed time of your choice. Set the sending time of your preference:

5. Moving on to the right side of the screen, insert the recipients to whom the
message is designated. Here you have three option:
 Selecting specific contacts by clicking the Contacts tab.
 Selecting Contact Groups from the Groups tab.
 Copy-pasting numbers from an Excel file to the Contacts pane under
the File tab:
These will be pasted in a column format:

You are not restricted to using one option or the other. Any combination of the
three tabs can be used. Whatever combination you chose you will find a
summary of the recipients amount under the Contacts pane.
If we wish to add personalized content in messages sent to numbers that are
NOT logged as Contacts on the Platform, you will be required to do the
following:
a. Paste the information in two columns – the first will be the numbers,
the second will be the personalized content.
b. Stand with the mouse cursor in the relevant place where you wish to
insert the content on the message pane.
c. Select the Custom option under the Personal content dropdown menu.
Note: when sending the message the Platform will automatically:
 Filter duplicate numbers if there are any. The message will only be
sent once to each number it is designated to reach.

 Add "0" prefixes to numbers that have lost their prefix due to the
Excel file format.
 Not send the message to numbers that have until this point optedout
or that were removed by you on the Platform Contacts Management
module.
6. Send a test message. It is recommended to proofread the message before
sending it to the entire distribution list. If you wish to do so, enter your phone
number in the designated field. The message will be sent to the designated
number only.
Once all message settings are in place press the SEND SMS button at the bottom
of the screen and the message will be sent out.
Reports
The Platform includes numerous reports to assist you in tracking your messages after
they have been sent. These can be accessed from the Reports menu:

The main ones of which are:
Detailed Messages - Allows viewing a breakdown of all messages sent by phone
number and sent date. Each message in this report bears a status:
 Sent – The message has reached the recipient's phone operator. From there it
is due to be delivered to their phone.
 Received – The message reached the recipient's phone. This is the most
common status.
 Confirmed – The message reached the recipient and he/she pressed on the
Confirm by Click link that was included in it, if included.
 Not Received – The message was sent but did not reach the recipient's phone
and will not reach it later on. The common reasons for this status are that the
phone number does not exist, that the line is disconnected or that the device
has been closed for a long time.
Summary Distribution/ Campaigns Report – Allows viewing bulk sendings/campaign
batches from a birds eye view, notably to how many recipients it was sent, how many
of them did not receive it, how many clicked on content links if included in it,
conversion percentage and amount of optouts.
A sending is considered as a campaign batch in the following cases:
a. A sending batch that includes 100 recipients and above.
b. A sending that was tagged using the tagging option on the sending screen
under Additional Options.
Message Summary – Allows viewing a breakdown of the amount of messages sent by
month.
Future Message Report – Allows seeing all the messages scheduled to be sent at a
delayed time, if set on the sending screen in this manner. Once the time has come to
send the delayed message it will be sent and it will no longer appear in the report. If
it hasn't yet been sent and you wish to stop the delayed sending for any reason, you
can do so via the report as long as the message still appears on it, i.e was not sent yet.
Response Report, Confirmed Messages and File Downloads – These reports allow
seeing a breakdown of the recipients who have reacted to the advanced content sent
to them within the message. Those who sent a response if requested in the message,
those who pressed the confirm by click and those who have downloaded a file if sent
within the message.
Note - messages are stored on the reports for a duration of 3 months. After that they
are archived. If you wish to view older messages you must use the Search Report.
Search - Allows locating a message that was sent over 3 months ago and that has been
archived since. In this report you can search messages according to recipient phone
number, tagging and sent date.

Chapter 5: Creating and Managing
Landing Pages
For a short video demonstration of how to build a Landing Page press here.
The Landing Page module is accessible by pressing the Landing Pages icon on the
Platform home screen:
Once pressed you will arrive on the welcome screen. To create a new page press the
button:

Creating a Landing Page
By pressing the Create Landing Page button you will arrive at the first Stage of the
Landing Page wizard where you will be required to select a template.
You can choose either a designed template or a blank one as appears at the very
bottom of the templates screen.
To select a template hover with your mouse over it and press Select:
This will lead you to the Landing Page editing area:

The editing area is divided into 3 parts: Mobile Version of the page, Desktop Version
and General Settings.
Editing the Mobile Version of the Landing Page
In the center of the screen you will find the Stage – a phone screen that includes all
the page elements.
The main page elements include text boxes, images, lead form and call to action
buttons.
On the right of the screen you will find the elements menu. Each element can be
dragged to the Stage and placed anywhere you wish. Once placed it can be moved
around the page simply by dragging and dropping.

As you will see, the menu includes a large variety of optional elements to be included
in any order you wish on the Landing Page. You can drag any number of elements from
the menu to the Stage. To browse through the various element options use the arrows
on top and under the menu list:

When hovering over the Stage elements action items will appear over them. Each
element can be deleted, it can be duplicated (in which case the duplicate will be placed
at the end of the Landing Page and may need some dragging to the intended position)
and it can be edited. To edit an element press the editing icon:
Once pressed the editing attributes will appear to the left of the Stage.
Editing a Text Box
To edit a text box press on the editing icon over it and on the Edit Text button that will
appear on the left:

Once pressed a lightbox will open in which you will be able to actually edit the text.
You can run over the given template text or change its phrasing by typing the desired
text in the box. To change the font type, size, color, etc. use the upper toolbar buttons,
as you may be accustomed from other editing softwares. Once done press OK in order
for the changes to be saved:
To change the text box background press on Edit Background:
Select the color of your choice in the lightbox that will open. To view all color options
press More Colours and select a tone from the palette:

To change the text box padding, as to allow a wider or narrower box space, simply
insert pixel values in the padding fields. As well you can alter the line height and text
box radius by entering the values you wish. Once done press the Save button at the
bottom of the screen:

Editing an Image
To edit an image hover over it on the Stage and press the editing icon. This will open
an image settings lightbox. Click the Choose File button to upload an image from your
computer:
If you wish, you can insert a URL and Image Tag in the lightbox fields. When done press
Save.
Editing a Leads Form
To edit a leads form press the editing icon appearing when hovering over it. This will
open the editing options on the left. You will find at the top a breakdown of the fields
that are included in the form:

Each field naming can be edited by typing its updated name in the box, it can be set as
a required field by ticking the "Required" box, its position can be moved around the
form by dragging it from the blue rectangle on the left and it can be deleted. To add a
new field that does not currently exist in the given form, press the "Add" Dropdown:
You will find a long list of optional fields to be incorporated in your form. To select any
of them click the desired option with the mouse. The field will be inserted at the
bottom of the form. To reposition it drag it from the blue rectangle on the left:

To change the form design – field colours, background colours, font colour and the
likes - press on the colour fan under "Field Design". A lightbox will open to enable
setting the various colour attributes of the form. Once all options are set press on
Save:
To edit the submit button browse down and go to "Submit Button Design". The call to
action can be typed in the box while the design aspects are to be set under the
adjacent colour fan. As well you can edit the button size, call to action font and further
attributes:

Further down you will find the option to edit the Thank You page which the Landing
Page visitor will encounter once they have submitted the form. We will get into details
about the Thank You page further on.
To edit the Form Notifications you will required to go to the Page Settings tab. We will
go into details concerning this as well further down the User Guide.
Once you are finished editing the above form aspects press on the Save button at
the bottom of the settings area as to ensure your changes are saved.
Editing a Click2Call Button
To edit a Click2Call button hover over the button on the Stage and press the editing
icon. This will open the editing options on the left.

Here you are to:
 Optional - Edit the Call to Action if you wish to change the default text"Call Us".
 Mandatory - Insert the Phone number that is to be dialed by the page visitor
once they press the button. Please use numbers bearing an international code
prefix prior to the number.
 Optional - Edit the design attributes of the button. To do that press on the
colour fan. Note that you can edit the design attributes, or upload a button
image from your computer, or otherwise use an image from the button gallery
offered on the Platform:

Once done press the "Save" button
Note - Click2Call buttons are available only on the Mobile Version of the page since
they are designated for Mobile usage only, as opposed to Desktop.
Editing the general Mobile design
To edit design and content attributes pertaining to the entire Mobile page version (as
opposed to a specific element in it) press on the "Mobile Settings" button at the top
of the screen:
Here you will be able for example to set the page background color or image.

Editing the Desktop Version of the Landing Page
To edit the Desktop Version press on the Desktop Tab at the top of the screen:
Editing the Desktop Version is very much similar to the Mobile one. The elements are
spread around the Stage, they can be moved by dragging. When hovering over them
you will notice their contours (marked in a light blue frame) and action icons.
Emphasis related to the editing of the Desktop Version
A. The Desktop Version of the page is deployed horizontally, much like a Desktop
computer screen. The Stage is much larger than the Mobile Stage.
B. When designing the page we can set a background both for the Stage and for
the area around the Stage – the wrapper. The background can be uniform for
both or different, depending how we want our page to look like. It can
comprise of a still image or texture or of a video.
To edit the background press on the "Desktop Settings" button at the top of
the screen.
There you will find the various editing options the Platform provides:

C. Among these are included the Wrapper design attributes (what appears
around the Stage and wraps it, whether it's an image, texture or a video) and
the Stage dimensions. Unlike on the Mobile version where the width is fixed
and the length is a function of the number of elements inserted to the Stage,
on the Desktop Version we can determine the width and length of the Stage.
The default values are 900 pixels width and 500 pixels length but these can be
changed by simple setup on the Desktop General Settings pane.
D. Unlike in the Mobile Version, in the Desktop one the elements menu is on top
of the Stage and is divided into types by tabs.
E. The menu contains elements relevant for usage on a Desktop computer, as
opposed to the Mobile (hence elements such as Click2Call and Navigation do

not appear on the Desktop menu). Each element can be dragged to the Stage
by use of the mouse:
Each element can be edited by clicking on its editing icon, after which a lightbox
of attributes will open for sake of the editing.
F. Unlike in the Mobile Version, on the Desktop one you can use layers and place
elements one over the other. To change the layer placement of a certain
element will press its arrows action icons – arrow pointing up, arrow pointing
down.
G. Another difference between the Desktop and Mobile editing lies in the leads
form. While in the Mobile Version the form is editable as one chunk, on the
Desktop each field is to be dragged from the menu, placed on the Stage and
designed separately. To view all fields available use the scroll:

H. If you wish to have a clear static indication of the elements' contours check the
Show borders box under the Desktop Stage.
I. If you wish to be assisted by grid-lines to align the elements on the Stage add
them by ticking the Show guidelines box:
Editing the Thank You Page
Once a visitor fills the Lead form (or any other type of form on your Landing Page) they
will arrive at a thank you page where they will be able to see that the details were
logged and the information they submitted has been received. This thank you page
can be edited, much like the main page. To do so press the Edit Thank You Page button
under the Desktop or Mobile Settings button:

To edit the Thank You Page the same editing principles apply in both Desktop and
Mobile Versions. All page elements are available for incorporation from the menu,
apart for the form elements. Feel free to include any relevant information on this page
as to ensure your leads are nurtured while waiting for you to get back to them. Once
you've finished editing the Thank You page press on the Save & Return to Main Page button
at the top of the editing area:

The same applies to editing of the Mobile Thank you Page

Preview
To see a live preview of the Page you are creating while working on it press the
Preview button on the right hand corner of the screen:
Mobile Version:

Desktop Version:
A new browsing tab will automatically open for you to see the Landing Page as you
have created it and as your visitors will see it.
Previewing the Desktop version will reflect the entire page - Stage and Wrapper
around it:

If you go back to making editing changes on your page and wish to see the updated
version previewed you can either press on the Preview button again or go back to the
browsing tab opened earlier and refreshing it.
Landing Page Settings
On the Landing Page Settings Tab you will find the various settings options related to
both the Mobile and Desktop Versions of the page:
The main of which are:
General Settings
Under General Settings you will find the page name as to ensure you recognize it easily
on the Platform reports. Note that the name you give will appear on the page's
browsing tab, unless specified otherwise under the Meta Tags Settings further down
the Page Settings screen.
As well you will be able to determine which versions of the page are to be activate –
whether Mobile or Desktop or both.

Leads Management
Once a visitor submits a form on the page you can be notified of it to allow returning
to them quickly and efficiently. In this respect, you have three notification options that
can be used simultaneously:
Leads Notification by Email – Enables an email with the leads details to be sent to a
designated email address the moment the lead submits the form.
Periodical Leads Report by Email – Enables receiving a report once every few days set
and in it will be included all the leads accumulated since start of the present month.
Leads by API – Enables to send all leads online to a designated API address of our
choice.
Notification by SMS - Enables to receive a text message notifying us that a lead was
received.

Of course, apart for sending notifications, all leads information is automatically stored
on the Platform and can be accessed whenever you wish. To see the leads info go to
the reports tab on the top menu and press on the Export form details button related
to the page in question:
Alternatively, you can go to the Leads tab on the menu and see the leads received
from each of the pages you built on the Platform. These can be managed by status.
Adding Leads to your Contacts
If you wish to integrate their details into your Contacts Data Base, in order to among others
be in touch with them in the future via SMS, you will find under Additional Actions the
checkbox Add lead details to Contacts:
Once you tick the checkbox a Drop Down menu with a list of all you Contact Groups will
open for you to select to which Group you wish to affiliate the leads.
To integrate the lead a Group must be chosen. If you have yet created the designated Group
you wish to use, go first to the Contacts module and press there on Create Group:

Tracking
The Platform provides various tracking options for your Landing Page:
Analytics & Remarketing: Allows tracking a variety of metrics related to the Landing
Page performance, including browsing scope, conversion rates, the ability to generate
audiences from the visitors and more. The code is obtainable on the Google Analytics
site and is required to be pasted in the designated box.
Conversion Code: The code used to track Landing Page conversions within a Google
AdWords advertising campaign. To use it on the Landing Page copy-paste it into the
designated box.
Facebook Pixel: A code that allows tracking the Landing Page performance on
Facebook, including measurement of browsing scope, conversions, audience
generation and more. The code is obtainable on Facebook Ads Manager and is
required be inserted in the box.
Google Tag Manager: A tool that allows you to manage multiple codes on your
Landing Page from one place in a centralized manner. It can include a combination of
Analytics codes, conversion codes, and other codes. In order to use the tool it is
required to define the different codes in the Google Tag Manager (GTM) interface and
plant the GTM code obtained in the box on the Settings Screen:
After having finished all your settings do not forget to press the Save button at the
bottom of the screen as to ensure all your changes are logged appropriately.

Final Approval Screen
Once your settings are saved you will be diverted to the final approval screen of the
Landing Page creation wizard. On this screen you will find:
 The Landing Page URL. Note – though you may have built a separate version
of the page for Desktop and Mobile the URL is unique. Once a visitor reaches
your page the Platform will recognize their browsing device and will present
the relevant version of the page. Desktop (and tablet) visitors will see the
Desktop Version, Mobile visitors will see the Mobile Version, assuming both
have been set as active on the Settings Screen
 The Landing Page Short URL. This URL will serve you to send the page link to
your customers by SMS.
 Preview of the page versions.
 A QR code that can be downloaded to bring traffic to the page from offline.
 Send SMS campaign button – transfers to the SMS Sending Screen in which
you will find the page's short URL automatically incorporated in the message
wording pane.
Reports

Once you have created your Landing Page you can go to the reports and see the results
of its views.
On My Landing Pages screen you will see a list of all the pages you have created todate
on the Platform. You will be able to recognize each by the name you gave it. For each
you will see:
 The number if views accumulated - how many times the page was
presented on Desktop and how many times on Mobile.
 How many Lead Forms were submitted.
 How many times the Click2Call button was pressed.
 What is the current Conversion Rate – Forms plus Calls divided by Views.
If you click on the Plus icon on the left you will find a breakdown of the data by traffic
type – Mobile vs. Desktop.
Each page can be accessed for editing by clicking its name or pressing the editing icon
on the right. Note: the page is live from the moment it is created. Any change you
make in it will be seen by viewers the moment it is made.
On the Reports tab on the top menu you will find the list of your pages, their main
stats and action buttons:
 Statistics – Will lead you to seeing the results in a graphic format and with a
breakdown by traffic source.
 Export form details- Allows downloading to your computer an Excel workbook
with the data left by each lead who submitted a form.
 Export calls – Allows the same in reference to the Click2Calls.
 Export SMS traffic – Allows the same with one addition – each lead is indicated
also by their phone number. This is useful when sending the page by SMS and
marking on the SMS Sending Screen the "Allow Identification" option

It enables sending the page URL with a postfix to recognize the visitor who
accessed it and avoid the need of asking them for their phone number.
A/B Test
It is very common to run A/B Tests on landing pages as to optimize their results. To
run a test on the Platform press the Tools tab on the menu, and then press A/B Test
and Create New A/B test. You will arrive on the A/B Test creation screen where you
will be able to select the Pages you wish to compare (up to 5) and set the viewing
percentages (default set at 50%-50% but can be of course changed as you see fit).
Once the test is up and running you will see the conversion results on the A/B Test
screen and will be able to amend the percentages or edit the pages for optimization.

Note:
 A given page can participate in one A/B Test only at a time.
 Once the Test has been activated it can no longer be reversed to Draft.
Nonetheless, you can pause the test at any moment you wish by pressing the
Pause button.
 The Test URL is always Version A's URL.
 Once a Test is running you will not be able to delete Version A from the
Platform. If you wish to stop driving traffic to it go to Edit A/B Test and drop
the viewing percentages for A to zero (0%). Subsequently you will be required
to reallocate viewing percentages to the remaining versions.

Registration Forms
For a short video demonstration of how to build a Registration Form press here.
The Registration Forms module is accessible by pressing the Registration Forms icon on the
Platform home screen:
Once pressed you will arrive on the welcome screen. To create a new form press the
Create Form button:

Creating a New Form
By pressing the Create Form button you will arrive at the first Stage of the Form wizard
where you will be required to select a template among the various templates the
Platform offers.
You can select either a Popup template or a Registration Form template. The
difference between the two is that regular registration forms are those found fixed on
websites, while popus pop up on the website after a given amount of time the visitor
visits the website page. In general, there is no difference in the creating process of
both types of forms.
This will lead you to the Form editing area:

The editing area is divided into 3 parts: Mobile Version of the Form, Desktop Version
Editing the Mobile Version of the Registration Form
In the center, you will find the Stage – a phone screen that includes all the form
elements:

To the right of the screen you will find the elements menu. Each element can be
around simply by dragging and dropping it with the mouse.
When hovering over the Stage elements action items will appea. Each element can be
deleted, it can be duplicated (in which case the duplicate will be placed at the end of
the Form) and it can be edited. To edit an element press the editing icon:
Once pressed the editing attributes will appear to the left of the Stage.

Editing the Form Element
To edit the Form press the editing icon appearing when hovering over it. This will open
the editing options on the left. In these you will find at the top the fields included in
the form:
Each field naming can be edited by typing its name in the box, it can be set as a
required field by ticking the "Required" box, it can be moved by dragging it among the
other fields and it can be deleted. To add a new field open the "Add" Dropdown:

You will find a long list of optional fields to be incorporated in your form. To select any
of them click the desired option with the mouse. The field will be inserted at the
bottom of the form. To reposition it drag it from the blue icon on the left:
To change the form design – field colours, background colours, font colour and the
likes - press on the colour fan under "Field Design". A lightbox will open to enable
Save:

To edit the submit button browse down and go to "Submit Button Design". The call to
action can be typed in the box while the design aspects are to be set under the
adjacent colour fan. As well you can edit the button size, call to action font and further
attributes:

If you wish to include text prior to form fields (in the example below this would be the
Call to Action Title and Additional Info) press the Edit Text button:
This will open a light box in which you can type your text and design its appearance by
use of the toolbar buttons.

Further down you will find the option to edit the Thank You page which the visitor will
see once they have submitted the form. We will get into details about the Thank You
page later on.
To edit the Form Notifications you will required to go to the Form Settings tab. We
will go into details concerning this as well further down the User Guide.
Once you are finished editing the above form aspects press on the Save button at
the bottom of the Form Settings area as to ensure your changes are saved.
Editing a Text Box
To edit a text box press on the editing icon while hovering over it and on the Edit Text
button that will appear on the left. Once pressed a lightbox will open in which you will
be able to actually edit and type in your text wording. To change the font type, size,
color, or set a link to all or part of the text use the upper toolbar. Once done press OK
in order for the changes to be saved:

To change the text box background press on the Edit Background button:
In the lightbox that will open select the colour from the options or press More Colours
to select a tone from the palette:

To change the text box padding, as to allow a wider or narrower box, simply insert
pixel values in the padding fields. As well you can alter the line height and text box
radius by entering the values you wish. Once done press the Save button at the bottom
of the screen:
Editing an Image
computer:

You can insert a URL and Image Tag in the lightbox fields. When done press Save.
Editing the Desktop Version of the Registration Form
spread around the Stage, they can be moved around by dragging. When hovering over
them their contours appear (marked in a light blue frame) and action icons appear.
A. Unlike in the Mobile Version, in the Desktop one the elements menu is on top
B. Unlike in the Mobile Version, on the Dsktop you can use layers and place
element press its arrows action icons – pointing up / pointing down.

C. Another difference between the Desktop and Mobile editing lies in the Form
body. While in the Mobile Version the Form is editable as one chunk, on the
Desktop Version each field is to be dragged from the menu, placed on the
Stage and designed separately. To view all fields available use the scroll:
D. When designing the Desktop Form we can set its dimension. To do so we will
press the "Desktop Settings" button at the top of the screen.
There we will find the various editing options the Platform provides. Among
these are included the Stage dimensions. Unlike on the Mobile Version where
the width is fixed and the length of the Stage is a function of the sum of
elements it contains, on the Desktop Version we can determine the width and
length of the Stage. Each template is set to default values but these can be
changed by simple setup on the Desktop General Settings pane:

E. If you wish to have a clear static indication of the elements contours on the
Stage you can check the Show borders box under the Desktop Stage.
F. If you wish to be assisted by grid-lines to align the elements on the Stage you
can add them by ticking the Show guidelines box:

Once a visitor fills the Form he/she will arrive at a Thank You page where they will be
able to see that the details were logged and the information they submitted has been
received. This Thank You page can be edited, much like the main page. To do so press
the Desktop or Mobile Settings button and the Edit Thank You Page button thereafter:

For the Thank You Page the same editing principles apply in both Desktop and Mobile
Versions. Once you finished editing the Thank You page press on the Save & Return to
Main Page button at the top of the editing area:
Preview
If you wish to see a preview of the Form you created press the Preview button on
the top right hand corner:

Registration Form Settings
On the Form Settings Tab you will find the various settings options related to both the
Mobile and Desktop Versions of the Form:
We have a long list of settings available for us to configure, the main of which are:

General Settings
Under General Settings you will be able to name your Registration Form, as to ensure
you recognize it easily on the Platform reports.
As well you will be able to determine which versions of the Form you wish to activate
– whether Mobile or Desktop or both (the default is for both).
Leads Management
Once a visitor submits the Form you can be notified of it to allow returning to them
quickly and efficiently:
Leads Notification by Email – Enables you to receive an email with the lead's details
the very moment the lead has submitted the Form.
Periodical Leads Report by Email – Enables receiving a report once every few days you
set and in it will be included all the leads accumulated since start of the present month.
Leads by API – Enables sending all leads online to a designated API address of your
choice.
Notification by SMS - Enables receiving a text message notifying you that a lead has
been received.

Of course, apart for sending notifications, all leads information is stored on the
Platform and you can access it whenever you wish. To see the leads info go to the
Reports tab on the menu and press on the Export form details button related to the
Form in question:

Alternatively, you can go to the Leads tab on the menu and see the leads received
from each of the Forms you built on the Platform. These can be managed by status.
Tracking
The Platform provides you with various tracking options for your Forms:
Analytics & Remarketing: Allows tracking a variety of metrics related to Form's
performance, including browsing scope, conversion rates, the ability to generate
Conversion Code: The code used to track Form conversions within a Google AdWords
advertising campaign. To use it on the Landing Page copy-paste it into the designated
box.
Google Tag Manager - A tool that allows you to manage multiple codes on your Form
from one place in a centralized manner. It can include a combination of Analytics
codes, conversion codes, and other codes. In order to use the tool it is required to
define the different codes in the Google Tag Manager (GTM) interface and plant the
GTM code obtained in the box on the Settings Screen:
Form creation wizard. On this screen you will find:

 The Form URL. Note – though you may have built a separate version of the
Form for Desktop and Mobile the URL is unique. Once a visitor reaches your
Form the Platform will recognize their browsing device and will present the
relevant version of the Form. Desktop (and tablet) visitors will see the Desktop
Version, Mobile visitors will see the Mobile Version, assuming both are
activated.
 The Form Short URL. Relevant if the Form is to be sent by SMS to any recipient.
 Embed Code – To be inserted on the website if we wish to incorporate a fixed
Registration Form.
 Popup Code - To be inserted on the website if we wish to incorporate a Popup
Form.
 Preview of the Form Mobile and Desktop Versions.
 A QR code that can be downloaded to bring traffic to the Form from offline.

Reports
Once you created your Form you can go to the reports and see the results.
On the My Forms screen you will see a list of all the Forms you created todate on the
Platform. You will be able to recognize each by the name you gave it. For each you will
see:
 The number if views accumulated - how many times the Form was
presented on Desktop and how many times on Mobile.
 How many Forms were submitted.
 What is the current Conversion Rate – Calculated as per Forms divided by
number of Views.
If you click on the Plus icon on the left you will find a breakdown of the data by traffic
type – Mobile vs. Desktop.
Each Form can be accessed for editing by clicking its name or pressing the editing icon
on the right. Note: the Form is live from the moment it is created. Any change you
make in it will be seen by viewers the moment it is made.
Moving on to the Reports tab on the top menu, you will find the list of your Forms,
their main stats and action buttons:
 Statistics – Will lead you to seeing the results in a graphic format and with
breakdown by traffic source.
 Export form details- Allows downloading to your computer an Excel workbook
with the data left by all leads who submitted the Form.
 Export SMS traffic – Allows the same as Export Details with one addition – each
lead is indicated also by their phone number.

Surveys
For a short video demonstration of how to build a Survey press here.
The Surveys module is accessible by pressing the Surveys icon on the Platform home screen:
Once pressed you will arrive on the welcome screen. To create a new Survey press the
Create Survey button:

Creating a Survey
By pressing the Create Survey button you will arrive at the first Stage of the Survey
wizard where you will be required to select a template among the various templates
the Platform offers.
This will lead you to the Survey editing area:

The editing area is divided into 3 parts: Mobile Version of the Survey, Desktop Version
Editing the Mobile Version of the Survey
In the center of the screen you will find the Stage – a phone screen that includes all
the Survey elements, the main of which are the questionnaire, text boxes and images:

On the right of the screen you will find the elements menu. Each element can be
along the Survey page simply by dragging and dropping it by help of your mouse.
When hovering over the Stage elements action items will appear over them. Each
element can be deleted, it can be duplicated (in which case the duplicate will be placed
at the end of the Survey) and it can be edited.

To edit an element press on the editing icon. Once pressed the editing attributes will
appear to the left of the Stage.
Editing the Questionnaire
To edit the questionnaire press the editing icon appearing when hovering over it. This
will open the editing options on the left. In these you will firstly find the fields that are
included in the questionnaire:
Each field naming can be edited by typing its name in the box, it can be set as a
required field by ticking the "Required" box, it can be moved by dragging it and it can
be deleted.
To add a new field open the "Add" Dropdown. You will find a long list of optional fields
to be incorporated in your questionnaire. These are divided into general questions
(such as name and email address) and more survey oriented ones (such as rating and
matrix):

To select any of them click the desired option with the mouse. The field will be inserted
at the bottom of the form. To reposition it drag it from the blue icon on the left:
To change the general form design – field colours, background colours, font colour and
the likes press on the colour fan under "Field Design". A lightbox will open to enable
Save:

You will notice that some fields have an editing button adjacent to them. In this case
you will be able to edit the filed specific properties by clicking the icon:

In the lightbox that will open you will have the possibility of editing the question name,
the rating scale, its values and the various design attributes available by clicking on the
colour fan on the right side of the pane. Once you are finished editing the question
press the Save button at the bottom of the lightbox.
Note - For each rating it is possible to receive a Managerial Alert on the response
received. This is especially practical when you wish to be immediately notified of a
respondent who gave an answer you are in need of dealing with immediately, for
example – someone who rated your service very low. The Platform offers numerous
options of receiving notifications on Survey responses, the Managerial Alert is one of
them and is unique since it is designed to help you in being aware of specific responses
as opposed to all responses received. To use it tick the Managerial Alert checkbox
alongside the relevant rating option:

On the Settings Screen you will be able to determine the email address to which this
specific alert will be sent.
Editing the Submit Button
To edit the submit button browse down the questionnaire editing area and go to
"Submit Button Design". The call to action can be typed in the box while the design
aspects are to be set under the adjacent colour fan. As well you can edit the button
size, call to action font and further attributes:

Further down you will find the option of editing the Thank You page which the visitor
will see once they have submitted the questionnaire. We will get into details about
the Thank You page further on.
To edit the Form Notifications you will required to go to the Form Settings tab. We
will go into details concerning this as well further down the User Guide.
Once you are finished editing the above questionnaire aspects press on the Save
button at the bottom of the settings area as to ensure your changes are saved.

Editing a Text Box
To edit a text box press on the editing icon over it and on the Edit Text button that will
appear on the left:

Once pressed a lightbox will open in which we will be able to actually edit and
customize the text. To change the font type, size, colour, etc. use the toolbar buttons.
Once done press OK in order for the changes to be saved:
To change the text box background press on Edit Background button:
In the lightbox that will open select the color from the options or press More Colours
to select a tone from the palette:

To change the text box padding, as to allow a wider or narrower box simply insert pixel
values in the padding fields. As well you can alter the line height and text box radius
by entering the values you wish. Once done will press the Save button at the bottom
of the screen:
Editing an Image
computer:

You can insert a URL and Image Tag in the lightbox fields. When done press Save.
Editing the general Mobile design
To edit design and content attributes pertaining to the entire Mobile page version (as
opposed to a specific element in it) press on the "Mobile Settings" button at the top
right hand side of the screen:
Here you will be able for example to set the background color or image of the entire
Survey page.

Editing the Desktop Version of the Survey
spread around the Stage, they can be moved by dragging. When hovering over them
their contours (marked in a light blue frame) and action icons appear.
A. The Desktop Version of the Survey is deployed horizontally, much like a
Desktop computer screen. The Desktop Stage is much larger than the Mobile
Stage.
B. When designing the page you can set a background both for the Stage and for
the area around the Stage – the wrapper. The background can be uniform for
both or different. To edit the background press on the "Desktop Settings"
button at the top of the screen.
There you will find the various editing options the Platform provides:

Among these are included also the Stage dimensions. Unlike on the Mobile
version where the width is fixed and the length is an aggregate of the elements
the Stage contains, on the Desktop Version we can determine the width and
length of the Stage. The default values are 900 pixels width and 500 pixels
length but these can be changed by simple setup on the Desktop General
Settings pane.
C. Unlike in the Mobile Version, in the Desktop one the elements menu is on top
D. Each element can be edited by clicking on its editing icon, after which a lightbox
of attributes will open and on which can edit whatever we wish.

E. Unlike in the Mobile Version, on the Desktop one you can use layers and place
element press its arrows action icons – arrow pointing up, arrow pointing
down.
F. Another difference between the Desktop and Mobile editing lies in the
questionnaire fields accessibility. While in the Mobile Version the
questionnaire is editable as one chunk, on the Desktop each field is to be
dragged from the menu, placed on the Stage and designed separately. To view
all fields available use the scroller:
G. If we wish to have a clear static indication of the elements contours across the
Stage we can check the Show borders box under the Desktop Stage.

H. If you wish to be assisted by grid-lines to align the elements on the Stage add
them by ticking the Show guidelines box:

Once a visitor submits the questionnaire they will arrive at a thank you page where
they will be able to see that the information they submitted has been received. This
thank you page can be edited, much like the main Survey page. To do so press the Edit
Thank You Page button under the Desktop or Mobile Settings button:
Once arrived on the Thank You Page editing area the same editing principles apply in
both Desktop and Mobile Version. All page elements are available for incorporation
from the menu, apart for the form elements. Once you finished editing the Thank You
page press on the Save & Return to Main Page button at the top of the editing area:

Survey Settings
On the Survey Settings Tab you will find the various settings options related to both
the Mobile and Desktop Versions of the Survey, the main of which are:
General Settings
Under General Settings you will be able to name the Survey you have built, as to
ensure you recognize it easily on the Platform reports. Note that the name you give
will appear on the browsing tab unless specified otherwise under the Meta Tags
Settings further down the Settings screen.
As well you are able here to determine which versions of the Survey you wish to
activate – whether Mobile or Desktop or both.
Response Management
Once a visitor submits a questionnaire you can be notified of it in any of the following
ways:
Periodical Response Report by Email – Enables you to receive a report once every few
days you set and in it will be included all the response data accumulated since start of
the present month.

Notification by Email – An email with the questionnaire details immediately sent to a
designated email address of your choice.
Managerial Alert on Particular Replies – Will be sent to a designated email of your
choice, to be determined here.
Leads by API – Enables sending all replies online to a designated API address of your
choice.
Notification by SMS - Enables to receive a text message notifying that a response was
received.

Of course, apart for sending notifications, the Platform stores for you all the
questionnaire data and you can access it whenever you wish. To see the info go to the
Reports tab on the top menu and press on the Export Response button related to the
Survey in question:
Tracking
The Platform provides you with various tracking options for your Survey:
Analytics & Remarketing: Allows tracking a variety of metrics related to the Survey
performance, including browsing scope, conversion rates, the ability to generate
Conversion Code: The code used to track Survey conversions within a Google
AdWords advertising campaign. To use it on the Landing Page copy-paste it into the
designated box.
Google Tag Manager - A tool that allows you to manage multiple codes on your Survey
from one place in a centralized manner. It can include a combination of Analytics
codes, conversion codes, and other codes. In order to use the tool it is required to
define the different codes in the Google Tag Manager (GTM) interface and plant the
GTM code obtained in the box on the Settings Screen:

Survey wizard. On this screen you will be required to Publish your Survey.
Important:
It is recommended NOT to publish the survey before it is fully ready for use and before
you are entirely sure of your question phrasings, structure and rating scales.
Use the same question format and structure for both Mobile and Desktop versions.
Do not use the exact same question wording for more than one question in each
questionnaire.
All these aspects, if not observed, will affect the presentation of the data on the Visual
Stats Screen.
Once published you will see on the Approval Screen the following information:
 The Survey URL. Note – though you may have built a separate version of the
Survey for Desktop and Mobile the URL is unique. Once a visitor reaches your

survey the Platform will recognize their browsing device and will present the
relevant version of the page. Desktop (and tablet) visitors will see the Desktop
Version, Mobile visitors will see the Mobile Version, assuming both are
activated.
 The Survey Short URL. This URL will serve you to send the Survey link to your
customers by SMS.
 Preview of the Survey versions.
 A QR code that can be downloaded to bring traffic to the Survey from offline.
 Send SMS button – transfers to the SMS Sending Screen in which you will find
the Survey's short URL automatically incorporated in the message wording
pane.
Reports
Once you have created your Survey and published it you can go to the reports and see
the results.
On My Surveys screen you will see a list of all the Surveys you created todate on the
Platform. You will be able to recognize each by the name you gave it. For each you will
see:
 The number if views accumulated - how many times the Survey was
presented. Pressing the "+" on the left will give you a breakdown of
Desktop vs. on Mobile views.
 How many questionnaires were actually submitted.
 What is the current Conversion Rate – Questionnaires divided by number
of Views.
Moving on the to Reports tab on the top menu, you will find the list of your Surveys,
their main stats and action buttons:
 Statistics – Will lead you to seeing the results in a graphic format. Here you will
find the data received for each question organized in a chart, each reply bears
an ID and in general the information is presented in a clear manner as to allow
you reaching relevant conclusions concerning the raw data accumulated from
the Survey. This presentation mode is extremely useful for managerial reports:

 Export Responses - Allows downloading to your computer an Excel workbook
with all the raw data received.
 Export SMS traffic – Allows the same with one addition – each respondent is
indicated also by their phone number. This is useful when we send the Survey
by SMS and mark on the SMS Sending Screen the "Allow Identification" option.
It enables sending the Survey's URL with a postfix to recognize the browser
that accessed it and avoid the need to ask them for their phone number.

Chapter 8: Managing Contacts
The Contacts Management area is accessible from the Platform toolbar:
and from within the SMS module:
Contacts Screen
On the Contacts screen you will find the following information:
 All Active Contacts logged on the Platform. An Active Contact is a Contact that
has at least one active contact detail – Email or Phone number.
 Date created.
 Contact details available and their status – Phone number or Email, active or
opted out.
You can use the search bar to locate Contacts. The table columns can be sorted and
Contacts can be exported by pressing on the Excel icon on the right. When hovering
over a contact action buttons will appear. With these you can edit the Contact, edit its
status and delete it.

Editing a Contact
The Contact editing screen includes all the fields and information related to the
Contact – identification, contact details, affiliation to Groups on the Platform, custom
fields and status:
All information is editable. Changes made must be saved by pressing the Save button.
Status Change
If you wish to change the status of a Contact's contact details (for example Optout
the Contact from the Platform or cancel the Optout if they wish to be reinstated)
press on the lock in the grid:

This will open the status window in which you can make the required changes by
pressing on the toggle and entering the necessary details:
When done press Update and the changes will come into force.
Importing Contacts
To import a single contact press the Add Single Contact button at the top of the
Contacts screen:
For a contact to be logged on the Platform it must include at least one valid contact
detail – phone number or email.

To import numerous Contacts press the Import Contacts button at the top of the
Contacts screen:
This will lead us to the Contacts Import Four-Stage wizard:
Stage 1 - Import
Offers two importing options:
1. Import by typing or pasting copied information in the box:
The details are to be entered in a row. To view examples of formats click the View
examples link on the top right-hand corner.
2. Import by uploading an Excel spreadsheet. To upload the sheet press the Upload button
on the File upload tab:

To ensure the details are logged well it is recommended to download the example file
and insert the information you wish to upload in it.
Once the file is uploaded you will see its name on the screen.
Press the Continue button to proceed to the second Stage of the wizard.
Stage 2 – Field Assignment
In this Stage you will ensure that the columns uploaded are associated to the correct
Contact fields you have on the Platform in order for the data to be stored correctly.
The Platform automatically assigns fields it recognizes. Any assignment can be
changed by selecting a relevant option from the column header dropdown menu.
Columns marked in orange are those that cannot be assigned automatically and
therefore require manual assignment. If you do not wish to assign a certain field select
the Ignore option:

Once done press continue.
Stage 3– Group Assignment
At this Stage you will be required to assign the newly imported contacts to the Group
of your choice. You can assign them to a new Group, you can assign them to an existing
Group and you can assign them to no Group at all, in which case they will be "floating"
Contacts.
When done press Continue.
(Note: if the Group association was covered in the upload Stage the Platform will skip
this Stage and will move on to the next).
Stage 4 – Summary
At this Stage the upload process has been completed and the Platform provides a
summary of its outcome. You will see the number of New Contacts uploaded and the
number of Existing Contacts updated. As well if any details have not been uploaded
due to incompatible data you will be able to export them from the file the Platform
provides to allow fixing on your end and uploading again once fixed:

Group Management
To reach the Group Management area press the Groups button on the Contacts
screen:

On the Groups screen you will find all the Groups set on the Platform todate. For each
you will see how many active Contacts it includes, when was it created, what type of
Group it is and more.
When hovering over a grid line action buttons will appear. With them you will be able
to view the Contacts affiliated to the Group, edit the Group and delete it. Further
action options are available under the top Actions button:
These include assign or unassigned contacts to Group, merge two Groups and more.
To Create a new Group press the Create Group button:
This will lead to the Group creation screen where you will set the Group attributes
(such as Category for tagging purposes) and will import Contacts to the Group:

Optout Management
Optouts on the Platform are managed at a contact detail level – Phone number and
Email address apart.
On the Optouts screen you will find all optouts accumulated todate - those optouted
on your initiative and those who optedout on their own account. Hovering over each
grid-line will allow you to change the Optout status of the contact detail and view its
history. To import Optouts press on the Import Optouts button:
To import Optouts type or paste the list of details to be optedout in the box.
These are to be placed in a column format one after the other.

Next insert your details on the right and press on the Remove button. The Optouts will
be immediately processed by the Platform. As soon as optedout you will not be able
to send messages to the numbers appearing on the list. That is true also in the event
you include them in the recipients designated to receive a message you are sending.
Field Management
The fields allow us to organize the Contacts data we wish to store on the Platform in
a methodical way as to allow managing our sendings accordingly. We will access the
Fields Management area by pressing the Manage Fields button on the Contacts
screen:

The Platform offers numerous default fields:
As well it enables creating up to 20 customizable fields for your convenience. To add
a Custom Field press on the Add option and create it as per your needs:
To manage fields by API we recommend using the API Info. option:

Once you've created your fields you will see them on the Contact editing screen, will
be able to upload Contacts to the Platform bearing information concerning these fields
and create dynamic Contact Groups on basis of these fields.

Chapter 9: GDPR
The InforUMobile Platform allows you to operate your communication with your
customers in a GDPR-compliant manner. This includes but is not limited to:
 Mandatory requirement to confirm all Contacts you upload to the Platform have
given their consent to receiving messages.
 Optout import interface.
 Strict enforcement of Optout mechanism for Contacts who have been optedout.
 Various tools available for you to include an Optout option in each message you
send as you see fit.
 GDPR-Compliant registration form templates and tools.
 Flexibility in deleting contact information if required.
Details available here: https://inforumobile.ie/contact-management-and-gdpr-faqs/.
In case of any question concerning the usage of the Platform in view of the GDPR you
are to contact the Customer Success Team.
If you are logged-in the Platform hover over the Support Icon on the toolbar and select
the Open Support Request option:
Once on the Support Request screen select GDPR Inquiry among the subject options
and enter your request:

If you are not logged-in the Platform you are welcome to contact us by email /
Facebook Messenger / WhatsApp/ via our website Contact Us form, as detailed in
Chapter 11 of this Guide.
When doing so please ensure you include in your query your Username or User
Number to allow efficient processing of your matter. Both are available on the
Platform toolbar:

Chapter 10: API
InforUMobile offers a rich API for sending SMS.
The documentation can be downloaded here: https://inforumobile.ie/api/.
Chapter 11: Help and Support
Thank you for reading this User Guide. The InforUMobile Platform is extremely rich
in features. This manual covers only part of them. We are aware that you may still
have questions, in which case we invite you to contact our Customer Success Team
by help of the following means within the Platform:
 Online Chat, accessible from the chat icon on the right
hand corner of the Platform screens.
 Support Request, available by clicking the Support
option on the Platform menu.
 Email to serviceie@inforumobile.com.
As well, we invite you to visit our website Support Centre to receive helpful tips
and expand your knowledge of the Platform.
Our Customer Success Team is
Dedicated to YOUR Success
Monday-Friday, 09:00 to 17:00

InforUMobile User Guide

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