InHealth Brochure
- 2. INTRODUCTION We recognise many of the challenges currently facing the healthcare economy and our solutions are tailored to offer access to capital for investment and the flexibility to adapt to changing demands as they emerge from region to region. We are excited that we can continue to work with our NHS clients to build on existing service arrangements and plan robustly for future provision. We seek to enhance and improve our performance continuously, developing services and making investments that will deliver sustainable long term provision for our customers and patients. Weunderstandthechanginghealthcare environmentandwerespondtothe challenges healthcareorganisations face. Richard Bradford, CEO, InHealth Group At InHealth we have developed a full range of diagnostic services and built on over 25 years of strong relationships with our customers to support services for their patients. 3 25YEARSOF STRONG RELATIONSHIPS
- 3. 5 THE INHEALTH GROUP InHealth is the UK’s leading independent provider of managed diagnostic services to the NHS and to independent private sector customers. A privately owned company with over 25 years proven experience in developing strong relationships with the public sector and delivering market leading clinical solutions, we now have over 350 sites across the UK. With over £125m revenue in the last year and over £70m assets including 70 fully mobile diagnostic scanners we are continuously re-investing in our diagnostic infrastructure. An Investor in People, we strive to help our dedicated network of staff achieve the highest possible standards of professional skills, knowledge and development. THE FOUR CORE VALUES SITESACROSS THE UK 35070FULLY MOBILE DIAGNOSTIC SCANNERS Fresh Thinking Care Trust Passion Built on the foundation of four core values: InHealth provides an unparalleled level of care and service to patients, and constantly strives to innovate and improve.
- 4. Our workforce comprises hundreds of dedicated people with significant experience in successful healthcare projects. Teamwork is the key to our success, and InHealth provides a friendly and stimulating environment that promotes effective collaboration. We place a high priority on continuing professional development and have a strong commitment to clinical training and education that nurtures a highly supportive learning culture to encourage mobility and progression within the organisation. As a consequence we have a highly trained, enthusiastic and motivated workforce drawn from the UK and overseas, that is dedicated to delivering outstanding patient care. The quality of InHealth’s delivery depends on the quality of our people, and we strive to help them achieve the highest possible standards of professional skills and knowledge. 7 Ourfreshthinkingapproach isdemonstratedbyproviding innovativesolutions. ACHIEVING THE HIGHEST LEVELS OF PROFESSIONAL STANDARDS INHEALTH - OUR PEOPLE
- 5. • Echocardiography • Cardiac MRI/CT • Rotablation • Myocardial Perfusion Scintigraphy • Optimal Coherence Tomography (OCT) • Fractional Flow Reserve (FFR) • Pacemaker Insertion • Percutaneous Coronary Intevention (PCI) • Cardiac Angiography • Ambulatory Monitoring • Intravascular Ultrasound (IVUS) • Electrophysiological Studies 9 CONTINUOUSLY DEVELOPING SERVICE OFFERING INHEALTH - OUR SERVICES InHealth delivers an innovative, in-house, managed diagnostic service to partners and customers across the UK in a wide range of settings offering access at all stages of the patient pathway. Our continuously developing service offering includes: INVASIVE CARDIAC PROCEDURES DIAGNOSTIC IMAGING • X Ray • DEXA • CT • Mammography • Ultrasound • Endoscopy • Radiology • PET-CT • MRI OTHER SERVICES • Managed Equipment Services (MES) • Audiology & ENT • Phlebotomy • Blood Pressure Monitoring • Vascular Doppler • ECG • Image Reporting • BNP
- 6. 11 Allofourservicesaredelivered using the latesttechnologiestoprovidethe most effectiveandefficientsolution to our partnersandtheirpatients.We continually investinthemostadvancedtechnology andstate-of-the-artdiagnosticequipment. Ourdiagnosticandimagingcentresacross theUKaresupportedbytheworld’sleading manufacturersincludingGE,Philips, Siemens,ToshibaandHitachi. INHEALTH - A COMMITMENT TO DELIVERY SUPPORTED BY THE WORLD’S LEADINGMANUFACTURERS
- 7. 13 Patients shape what we do and how we do it. Giving patients more choice about how, when and where they receive their treatment is a cornerstone of the Government’s health strategy, and the bedrock of all we do at InHealth. We are committed to helping our partners improve the patient pathway and experience through greater efficiency, accessibility and choice, providing greater access to services as close to the patients’ home as possible. Patient feedback is key to understanding exactly how well we achieve our objectives. We actively seek this and act upon the results to improve our services and operational excellence. We learn from our patients’ comments and work hard to constantly improve our staff and facilities and thus our services to patients and carers. As a trusted partner we take a long term view and this allows us to develop and maintain strong relationships with staff, customers, suppliers and stakeholders. PATIENT CARE IS AT THE HEART OF OUR SERVICE DELIVERY INHEALTH - A COMMITMENT TO PARTNERS INHEALTH - A COMMITMENT TO PATIENTS InHealthworksinclosepartnership withNHSTrustsacrosstheUKproviding specialistdiagnosticsolutions. OUR BUSINESS IS ABOUT BUILDING PARTNERSHIPS WITH OUR CLIENTS Where we design, construct and manage the entire facility leaving you to focus entirely on the patient. Becoming a partner with InHealth allows a hospital, Trust or other clinical provider to benefit from the most advanced imaging facilities including MRI, CT and PET-CT but without the worry or risk of a substantial financial investment. Fixed site solutions are not suitable for all healthcare providers. We can offer a mobile site alternative, where one of our fleet of mobile scanners - including CT, MRI, PET-CT, Ultrasound, Digital Mammography, X-Ray, Audiology and DXA Scanning, can be on site as and when required. InHealth also has the largest cardiac fleet of its kind in Europe. Where we offer a range of interim solutions for our clients whose needs are temporary or short term, but beyond basic mobile capability. All InHealth processes are proven and accountable, supporting high quality service delivery and extensive performance reporting. We work against Key Performance Indicators with every partner and are constantly reviewed by independent clinical assessors. We manage referrals centrally on our partners’ behalf via a straightforward and efficient system to ensure optimum use of facilities and resources. FIXED SITE PARTNERSHIPS MOBILE SITE PARTNERSHIPS INTERIM PARTNERSHIPS • Plan and design • Construction • IT Networking • Clinical staff provision • Procurement • Stock inventory management • Equipment maintenance • 12 month - 5 year contract and beyond • Key performance indicators to measure service quality
- 8. Quality and clinical excellence is at the core of our services. As a result clinical governance is a board level responsibility, supported by a network of independent clinical advisors who provide strategic and operational guidance as well as quality assurance, supported by The InHealth Way. InHealth is committed to widening patient access to clinical services with the provision of a range of flexible, high quality diagnostic solutions across the UK. 15 The InHealth way is an in-house framework that defines excellence within each and every service that we deliver. It governs our whole philosophy and approach and ensures we maintain consistently high standards within a culture of continuous improvement. It is a dynamic framework, which evolves as our range of services and our customers’ requirements change. The InHealth Way has a set of supporting strategies that are required to be progressively delivered by all our centres. An essential component of the programme is the ability of our centres to prioritise those developments and improvements that are fundamental, mandatory requirements, above those that are selective or configuratively based on local needs and priorities. InHealth has JAG accredited Endoscopy units, is a CoRIPS Partner, is IG SoC accredited, BSE accredited in Echocardiography, and ISO27001 accredited in Information Security Management. InHealth services are provided by highly qualified staff using the latest state-of-the- art equipment, operated under stringent Department of Health and governance protocols, thereby providing unsurpassed innovative, in-house, managed services to partners and patients. INHEALTH - A COMMITMENT TO EXCELLENCE Qualityandclinicalexcellence isatthecoreofourservices. ACHIEVING RESULTS THROUGH STATE-OF-THE-ART TECHNOLOGICAL ADVANCES CQC REGISTERED
- 9. We strive to be open and honest in communicating our policies, strategies, targets, performance and governance to our stakeholders. All InHealth employees are committed to corporate and social responsibilities demonstrated by their integrity in their day to day work, and through their work with charities, communities and annual environmental projects. InHealth actively promotes equality and diversity across the organisation focusing on the development of staff, providing safeguards to ensure that all employees are treated with respect. Our values of trust, passion, fresh thinking and care are central to all that we achieve and are embraced by all our staff. Our environmental policy is continually reviewed to ensure that it reflects changes in regulation and best practice. At InHealth we are committed to transparency and ethical behaviour in all our activities, as well as making a positive social, economic and environmental contribution to the community in which we operate. 17 Weaimtocontinuallymanagetheimpact ofouroperationsanddevelopinitiativesto improveourenvironmentalfootprint. INHEALTH - A COMMITMENT TO DELIVERY INHEALTH ACTIVELY PROMOTES EQUALITY AND DIVERSITY ACROSS THE ORGANISATION
- 10. 19 INHEALTH - A COMMITMENT TO THE FUTURE At InHealth we understand the future requirements of healthcare services and the challenges that will bring. Our vision is to make healthcare and diagnostics better for patients, delivering excellence in everything that we do. • Continually investing in growth & technology • Improving the diagnostic pathway for an enhanced patient experience • Employing, developing and investing in a diverse and highly qualified team of clinical experts to maintain clinical excellence We aim to do this by: WE MEET OUR CUSTOMERS’ NEEDS BY BEING FLEXIBLE, RESPONSIVEAND EFFICIENT
- 11. Wehavebeenworkingin partnership withInHealthfor around 15 yearssincebuildingour firstcathlab.Thisisthenextstep and iscentred around thepatient, improvingthecarewedeliverfor thelocalcommunity. Theunithasdirectaccessto ambulanceservices,so patients cangettreatmentimmediately.A hugeamountofworkhasgoneinto makingthisbuildasuccessandI’d liketo thankthemall. InHealthhasbeeninvaluablewith theirprofessionalinputandwe nowlookforwardto workingwith themto delivertheseimportant servicesto ourpatients. Thisisthefinalpieceofourjigsaw. Thismeanswecando top-to-tail cardiactreatmenthereinBurton. Thisfacilityallowsusto consider doingcomplexpacemaker proceduresonpatientswith dysfunctionalhearts. Ifweareinthesituationwhere wewanttodosomething,such asintroduceanewserviceand wecanjustifyit,Iknowwewill getresponsivesupportfrom InHealthtohelpimplementit. Thatconfidenceandrespectis veryimportant. ...AND WHAT THEY SAY ABOUT US 21 Combining experience with an unsurpassed expertise in the delivery of cardiac services, InHealth collaborated with the Ashford & St Peter’s NHS Foundation Trust to provide funding, knowledge and skills to establish an enhanced cardiac service. This included angiography, PCI and vascular capabilities using state-of- the-art Siemens equipment and clinical expertise delivered to all patients in one local unit. ASHFORD & ST PETER’S NHS FOUNDATION TRUST InHealth and the Thistlemoor Medical Centre deliver a Community Endoscopy Service operated from a purpose built, JAG compliant facility offering transnasal gastroscopy, oral gastroscopy, flexible sigmoidoscopy and colonoscopy, with results sent back the same day to both referrer and patient. THISTLEMOOR MEDICAL CENTRE PETERBOROUGH InHealth partner with Nottingham University Hospitals Trust and Mid Trent Cancer Services in the UK’s first public-private partnership. The specialist unit provides state-of-the- art PET-CT and integrated cyclotron services. As a clinical centre of excellence and training it features 3 patient preparation rooms plus a lecture theatre, and houses radiotherapy planning equipment, a cyclotron which enables on-site medical imaging and a 64-slice PET-CT scanner, one of the most powerful and precise currently available. NOTTINGHAM UNIVERSITY HOSPITALS TRUST A state-of-the-art cardiac catheterisation laboratory and chest pain unit was opened in February 2013 in partnership with Burton Hospitals NHS Foundations Trust. A cardiac diagnostic and treatment centre, it provides facilities for the Trust cardiologists to diagnose and treat patients experiencing chest pain, both acute and non- emergency. BURTON NHS FOUNDATIONS TRUST Dr. David Fluck, Medical Director, Ashford & St Peter’s NHS Foundation Trust Dr. Howard Why, Lead Consultant Cardiologist, Burton Hospitals NHS Foundation Trust Dr Rahul Dharmadhikari, Consultant Radiologist And Clinical Lead, Northumbria Healthcare NHS Foundation Trust Ourprovenhistoryofbuildingrelationshipshas establishedusasahealthcaresupplierofchoice INHEALTH - OUR CUSTOMERS...
- 12. 23 INHEALTH - OUR ACCREDITATIONS 2012 2013 2014Our community based services have recently been used as a reference for the Department of Health’s initiative for diagnostic tests to be provided closer to home, through Any Qualified Provider contracts. HEALTH INVESTOR AWARDS WINNER Diagnostic Provider of the Year HEALTH INVESTOR AWARDS FINALIST Excellence in Training Awards LANG & BUISSON WINNER Primary Care and Community Services Provider CARE INTEGRATION AWARDS FINALIST CARE INTEGRATION AWARDS FINALIST HEALTH INVESTOR AWARDS WINNER Diagnostic Provider of the Year HEALTH INVESTOR AWARDS WINNER Diagnostic Provider of the Year LANG & BUISSON WINNER Independent Healthcare Awards We have a strong understanding of the needs of Clinical Commissioning Groups (CCGs) and GPs through our track record in providing contracts such as the London NHS Diagnostic Service. We integrate with primary care providers and CCGs to operate a seamless end-to-end service, whether from a GP practice, a community health centre or a community hospital. We are fully committed to on-going investment in technology which delivers clinically dependable results, safely, efficiently and cost effectively. WE ARE FULLY COMMITTED TO ONGOING INVESTMENT IN TECHNOLOGY
- 13. For more information on InHealth please contact: +44 (0) 1494 560 000 info@inhealthgroup.com www.inhealthgroup.com Weseektoenhanceand improveour performancecontinuously, developing services and making investmentsthatwill deliversustainablelongtermprovisionfor ourcustomers and patients.