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Innovative Search Marketing
Damien Cummings
General Manager Neo@Ogilvy
January 2009
About This Presentation
 About Neo@Ogilvy.
 Discusses the Marketing Confidence Gap.
 Looks at the Digital Landscape and Search Marketing’s role in the
digital ecosystem.
 Presents the current view on how we promote Search Marketing.
 Discusses innovative ways to leverage Search Marketing using the
“sales conversion” funnel.
 Presents a Search Marketing case study.
About Neo@Ogilvy
About Neo@Ogilvy
 Neo@Ogilvy is the integrated 360 media agency of Ogilvy &
Mather.
 Part of the number 1 advertising agency in Asia Pacific (Ogilvy).
 Owned by WPP.
 Formed in 2006 and the fastest growing media company in the
world.
 Heritage of digital media and search marketing but with full 360
media capabilities including media strategy, planning and buying
for TV, print, outdoor, cinema, ambient and digital.
 Singapore is the regional/Asia Pacific head office.
 Asia Pacific team of over 300 people in 12 Countries.
 Global team of over 650 people in 35 Countries.
The Marketing
Confidence Gap
Traditional Media

Digital Media
Traditional Media

Digital Media
Traditional Media

TV
Radio
Billboards

Digital Media

IPTV
Digital Radio
Digital POS
Traditional Media

Digital Media

US $455b

US $55b

6%

23%

Source: IBM, “Navigating the Media Divide” Study
Traditional Media

Digital Media

?
The Cross-Over Point
The Marketing Confidence Gap
30%
25%
20%
15%
The Marketing Confidence Gap

10%
5%
0%
2003

2004

2005

2006

% Consumer Time Spent Online
% Advertising Dollars Spent Online

Source: Neo@Ogilvy

2007

2008 (E)
The Digital Landscape
Key Global Digital Statistics
1.0 b PC users
1.3 b internet users
1.3 b landline phones
1.4 b credit cards
1.5 b email boxes (0.8b)
1.5 b TVs
1.8 b active SMS users
3. 0b mobile phone subscribers
Innovative_search_marketing_Neo_Ogilvy_2009
(cc) Lynette Webb, 2006
Innovative_search_marketing_Neo_Ogilvy_2009
Innovative_search_marketing_Neo_Ogilvy_2009
Innovative_search_marketing_Neo_Ogilvy_2009
Bloggers Are Now Mainstream Media
Innovative_search_marketing_Neo_Ogilvy_2009
?
People Trust People, not Ads
People trust other consumers
TWICE AS MUCH than ads
Search is the Gateway to all this Content

Social Media

Blogs Reviews

Websites
How We Currently View
Search Marketing
Growing Demand for Search Marketing

Source – Marketing Sherpa Search Marketing Benchmark Survey August 2006
Search Engine Marketing – PPC & SEO

Paid Search (PPC)

Natural/Organic Results – (SEO)
Search Marketing
Example Keywords (for a Credit Card)

Lowe

Awareness

s

r

Industry Key
Terms

Demographic
Terms

on
nversi
Co

Consideration
Research
Terms

Major Brand Terms

r
Hi g h e

Purchase
Specific
Phrases

Industry
Long Tail

Keyword Examples:
Credit Card, Bank, Loan, etc.

Keyword Example:
“Balance Transfer”, Platinum
Visa Card, etc.
Keyword Example:
“American Express Platinum
Credit Card with 6-months free
balance transfer” etc.
Search Marketing Leads to Sales
1 in every 8 affluent user have made purchases following online searches
% who have searched for info using the internet in the past 12 months
% who have made purchases following online search

Search is a strong
facilitator of the
purchase process

70

59
55

53

50

47

36

35

34
31

24

25

22
18
11
7

Singapore

Hong Kong

Kuala Lumpur

Markets: SEA/Taiwan/Hong Kong
Source: Pan Asian Cross Media Survey – Synovate (2007 Q1)

Bangkok

Taipei

Manila

Jakarta

All Markets
Innovative Use of
Search Marketing
Search Marketing
Example Keywords (for a Credit Card)

Lowe

Awareness

s

r

Industry Key
Terms

Demographic
Terms

on
nversi
Co

Consideration
Research
Terms

Major Brand Terms

r
Hi g h e

Purchase
Specific
Phrases

Industry
Long Tail

Keyword Examples:
Credit Card, Bank, Loan, etc.

Keyword Example:
“Balance Transfer”, Platinum
Visa Card, etc.
Keyword Example:
“American Express Platinum
Credit Card with 6-months free
balance transfer” etc.
Innovative “Awareness” Search Marketing

Lowe

Awareness

s

r

Industry Key
Terms

Demographic
Terms

on
nversi
Co

Consideration
Major Brand Terms

Research
Terms

r
Highe

Purchase
Specific
Phrases

Industry
Long Tail

Keyword Examples:
Credit Card, Bank, Loan, etc.
Innovative “Awareness” Search Marketing
Awareness
Consideration
Purchase

Ad Group 1

Ad Group 2

Ad Group 3

• Brand keywords
• Product-focused

• Brand keywords
• Brand keywords
• Reputation-focused • People-focused

Example:
“Mobile phone”

Example:
“Good after sales
service”

Mobile Phone
Reviews Site

FAQ &
Forums

Example:
“Steve Jobs”

Steve Jobs
Blog
Innovative “Consideration” Search Marketing

Lowe

Awareness

s

r

Industry Key
Terms

Demographic
Terms

on
nversi
Co

Consideration
Research
Terms

Major Brand Terms

r
Hi g h e

Purchase
Specific
Phrases

Industry
Long Tail

Keyword Example:
“Balance Transfer”, Platinum
Visa Card, etc.
Innovative “Consideration” Search Marketing
Awareness
Consideration
Purchase

Ad Group 1

Ad Group 2

• Competitor
keywords
• Product-focused

• User and customer
experience
keywords
• Experience focus

Example:
“Compare iPhone
with Blackberry
Storm”

Example:
“How long is iPhone
battery life”

Unbranded Phone
Comparison Site

Sponsored
Forums & Blogs
Innovative “Purchase” Search Marketing

Lowe

Awareness

s

r

Industry Key
Terms

Demographic
Terms

on
nversi
Co

Consideration
Major Brand Terms

Research
Terms

r
Hi g h e

Purchase
Specific
Phrases

Industry
Long Tail

Keyword Example:
“American Express Platinum
Credit Card with 6-months free
balance transfer” etc.
Innovative “Purchase” Search Marketing
Awareness
Consideration
Purchase

Ad Group 1

Ad Group 2

• Specific products
• Info focused

• Retailers &
channel keywords
• Buy now

Example:
“iPhone 3G 16gb in
Singapore”

Example:
“Buy iPhone 3G in
Singapore”

iPhone
Product page

SingTel
Application form
Case Study
UCreateChange:
Changing the Perceptions of
Engineering as a desired study choice for
16 – 18 year olds in Singapore
Campaign Summary
Objective:

Convince more students (especially bright ones) to take
up engineering as a course of study.

Issue:

Engineering is perceived to be for geeks, monotonous
and having little to do with people.

Insight:

Because of this misperception, students easily overlook
that engineering involves creativity and innovation.

Challenge:

Reframe their perception by:
•Getting them to experience the creativity in engineering
•Addressing the negative perceptions associated with it
Focusing on 16 – 18 Year Olds
Younger Schoolers

Target Audience

Secondary schoolers, aged 13
– 15, who are interested/or could
be interested on the course of
Engineering.

Graduating 16 – 18 year olds in
Singapore who have an interest
in creativity, innovation and
aspects of engineering.

Engineering
Campaign

Family/Peers
Influencers in the decisionmaking process of choosing
courses of study.
Four Phases Of The Campaign
Sept

Oct

Nov

Dec

Jan

Feb

Mar

Apr - Sept

Exams

Holidays

Decision-making

School

Awareness

Discovery

Actively Seeking
Advice

Re-engagement

Ambient in
Study Areas

Digital
(IM, Email, Search)

Digital
(IM, Email, Search)

Website

Outdoor
Outside Schools

Outdoor
In Social Areas

Website

Blogger
Engagement

Inside Schools

Blogger
Engagement

Blogger
Engagement

Radio

Ambient in
Social Areas

Open Houses
Awareness Phase – “e” icon

In schools

Bus Shelters outside schools
Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Awareness Phase – “e” icon

National Libraries

Radio Live Reads

Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Discovery Phase – “Create” and “Change”

National Libraries

At bus shelters
Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Discovery Phase – Manga Characters
Clang
Wowzer
Bangles

Kai

Flud

Introducing The Creatures of Change

Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Discovery Phase – Ambient

Youth Hangouts – Orchard Cineleisure, Far East Plaza and Heeren
Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Discovery Phase – Social Media

Social Networking sites – Facebook and Friendster

Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Discovery Phase – Blogger Engagement
Interim Sign-up holding page for ucreatechange.com

Digital Influence /
Blogger Engagement

Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Decision Making Phase – ucreatechange.com

Sept

Oct
Exams
Awareness

Nov

Dec
Holidays
Discovery

Jan

Feb

Mar

Decision-making
Actively Seeking Advice
Search Marketing: Bringing it All Together

Lowe

Awareness

r

Key words: Manga Characters,
“create”,

s

“change” and blogger content.

on
nversi
Co

Consideration
Keywords: On creativity and change,
specific phrases on Engineering vs
other choices.

r
Hi g h e

Decision-Making
Keywords: Specific Phrases
About Engineering, Events,
ucreatechange content.

Directs People to:
Bloggers, Creatures of Change
(Manga) profiles – social
media.

Directs People to:
www.ucreatechange.com

Directs People to:
www.ucreatechange.com
Forecast Results (as of July 2009)
Total Media Spend will create 181,812 Website Visits

50 Million paid impressions
61,905 CPC clicks

Digital Display
Search Marketing
(Google & Yahoo!)

Media Awareness, Digital
& Search Impressions

161,812 Web visitors (paid media)
20,000 Web visitors (from outdoor,
viral, communications)

Website Traffic

0.2% % CTR
$1.00 - $1.50 Search CPC

Registrations
18,181 user sign-ups, becoming a
“Creature of Change”

10% of visitors sign-up
or register for more information

18,181 Registered “Creatures of Change”
Thank you.

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Innovative_search_marketing_Neo_Ogilvy_2009

  • 1. Innovative Search Marketing Damien Cummings General Manager Neo@Ogilvy January 2009
  • 2. About This Presentation  About Neo@Ogilvy.  Discusses the Marketing Confidence Gap.  Looks at the Digital Landscape and Search Marketing’s role in the digital ecosystem.  Presents the current view on how we promote Search Marketing.  Discusses innovative ways to leverage Search Marketing using the “sales conversion” funnel.  Presents a Search Marketing case study.
  • 4. About Neo@Ogilvy  Neo@Ogilvy is the integrated 360 media agency of Ogilvy & Mather.  Part of the number 1 advertising agency in Asia Pacific (Ogilvy).  Owned by WPP.  Formed in 2006 and the fastest growing media company in the world.  Heritage of digital media and search marketing but with full 360 media capabilities including media strategy, planning and buying for TV, print, outdoor, cinema, ambient and digital.  Singapore is the regional/Asia Pacific head office.  Asia Pacific team of over 300 people in 12 Countries.  Global team of over 650 people in 35 Countries.
  • 9. Traditional Media Digital Media US $455b US $55b 6% 23% Source: IBM, “Navigating the Media Divide” Study
  • 11. The Marketing Confidence Gap 30% 25% 20% 15% The Marketing Confidence Gap 10% 5% 0% 2003 2004 2005 2006 % Consumer Time Spent Online % Advertising Dollars Spent Online Source: Neo@Ogilvy 2007 2008 (E)
  • 13. Key Global Digital Statistics 1.0 b PC users 1.3 b internet users 1.3 b landline phones 1.4 b credit cards 1.5 b email boxes (0.8b) 1.5 b TVs 1.8 b active SMS users 3. 0b mobile phone subscribers
  • 19. Bloggers Are Now Mainstream Media
  • 21. ?
  • 22. People Trust People, not Ads People trust other consumers TWICE AS MUCH than ads
  • 23. Search is the Gateway to all this Content Social Media Blogs Reviews Websites
  • 24. How We Currently View Search Marketing
  • 25. Growing Demand for Search Marketing Source – Marketing Sherpa Search Marketing Benchmark Survey August 2006
  • 26. Search Engine Marketing – PPC & SEO Paid Search (PPC) Natural/Organic Results – (SEO)
  • 27. Search Marketing Example Keywords (for a Credit Card) Lowe Awareness s r Industry Key Terms Demographic Terms on nversi Co Consideration Research Terms Major Brand Terms r Hi g h e Purchase Specific Phrases Industry Long Tail Keyword Examples: Credit Card, Bank, Loan, etc. Keyword Example: “Balance Transfer”, Platinum Visa Card, etc. Keyword Example: “American Express Platinum Credit Card with 6-months free balance transfer” etc.
  • 28. Search Marketing Leads to Sales 1 in every 8 affluent user have made purchases following online searches % who have searched for info using the internet in the past 12 months % who have made purchases following online search Search is a strong facilitator of the purchase process 70 59 55 53 50 47 36 35 34 31 24 25 22 18 11 7 Singapore Hong Kong Kuala Lumpur Markets: SEA/Taiwan/Hong Kong Source: Pan Asian Cross Media Survey – Synovate (2007 Q1) Bangkok Taipei Manila Jakarta All Markets
  • 30. Search Marketing Example Keywords (for a Credit Card) Lowe Awareness s r Industry Key Terms Demographic Terms on nversi Co Consideration Research Terms Major Brand Terms r Hi g h e Purchase Specific Phrases Industry Long Tail Keyword Examples: Credit Card, Bank, Loan, etc. Keyword Example: “Balance Transfer”, Platinum Visa Card, etc. Keyword Example: “American Express Platinum Credit Card with 6-months free balance transfer” etc.
  • 31. Innovative “Awareness” Search Marketing Lowe Awareness s r Industry Key Terms Demographic Terms on nversi Co Consideration Major Brand Terms Research Terms r Highe Purchase Specific Phrases Industry Long Tail Keyword Examples: Credit Card, Bank, Loan, etc.
  • 32. Innovative “Awareness” Search Marketing Awareness Consideration Purchase Ad Group 1 Ad Group 2 Ad Group 3 • Brand keywords • Product-focused • Brand keywords • Brand keywords • Reputation-focused • People-focused Example: “Mobile phone” Example: “Good after sales service” Mobile Phone Reviews Site FAQ & Forums Example: “Steve Jobs” Steve Jobs Blog
  • 33. Innovative “Consideration” Search Marketing Lowe Awareness s r Industry Key Terms Demographic Terms on nversi Co Consideration Research Terms Major Brand Terms r Hi g h e Purchase Specific Phrases Industry Long Tail Keyword Example: “Balance Transfer”, Platinum Visa Card, etc.
  • 34. Innovative “Consideration” Search Marketing Awareness Consideration Purchase Ad Group 1 Ad Group 2 • Competitor keywords • Product-focused • User and customer experience keywords • Experience focus Example: “Compare iPhone with Blackberry Storm” Example: “How long is iPhone battery life” Unbranded Phone Comparison Site Sponsored Forums & Blogs
  • 35. Innovative “Purchase” Search Marketing Lowe Awareness s r Industry Key Terms Demographic Terms on nversi Co Consideration Major Brand Terms Research Terms r Hi g h e Purchase Specific Phrases Industry Long Tail Keyword Example: “American Express Platinum Credit Card with 6-months free balance transfer” etc.
  • 36. Innovative “Purchase” Search Marketing Awareness Consideration Purchase Ad Group 1 Ad Group 2 • Specific products • Info focused • Retailers & channel keywords • Buy now Example: “iPhone 3G 16gb in Singapore” Example: “Buy iPhone 3G in Singapore” iPhone Product page SingTel Application form
  • 38. UCreateChange: Changing the Perceptions of Engineering as a desired study choice for 16 – 18 year olds in Singapore
  • 39. Campaign Summary Objective: Convince more students (especially bright ones) to take up engineering as a course of study. Issue: Engineering is perceived to be for geeks, monotonous and having little to do with people. Insight: Because of this misperception, students easily overlook that engineering involves creativity and innovation. Challenge: Reframe their perception by: •Getting them to experience the creativity in engineering •Addressing the negative perceptions associated with it
  • 40. Focusing on 16 – 18 Year Olds Younger Schoolers Target Audience Secondary schoolers, aged 13 – 15, who are interested/or could be interested on the course of Engineering. Graduating 16 – 18 year olds in Singapore who have an interest in creativity, innovation and aspects of engineering. Engineering Campaign Family/Peers Influencers in the decisionmaking process of choosing courses of study.
  • 41. Four Phases Of The Campaign Sept Oct Nov Dec Jan Feb Mar Apr - Sept Exams Holidays Decision-making School Awareness Discovery Actively Seeking Advice Re-engagement Ambient in Study Areas Digital (IM, Email, Search) Digital (IM, Email, Search) Website Outdoor Outside Schools Outdoor In Social Areas Website Blogger Engagement Inside Schools Blogger Engagement Blogger Engagement Radio Ambient in Social Areas Open Houses
  • 42. Awareness Phase – “e” icon In schools Bus Shelters outside schools Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 43. Awareness Phase – “e” icon National Libraries Radio Live Reads Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 44. Discovery Phase – “Create” and “Change” National Libraries At bus shelters Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 45. Discovery Phase – Manga Characters Clang Wowzer Bangles Kai Flud Introducing The Creatures of Change Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 46. Discovery Phase – Ambient Youth Hangouts – Orchard Cineleisure, Far East Plaza and Heeren Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 47. Discovery Phase – Social Media Social Networking sites – Facebook and Friendster Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 48. Discovery Phase – Blogger Engagement Interim Sign-up holding page for ucreatechange.com Digital Influence / Blogger Engagement Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 49. Decision Making Phase – ucreatechange.com Sept Oct Exams Awareness Nov Dec Holidays Discovery Jan Feb Mar Decision-making Actively Seeking Advice
  • 50. Search Marketing: Bringing it All Together Lowe Awareness r Key words: Manga Characters, “create”, s “change” and blogger content. on nversi Co Consideration Keywords: On creativity and change, specific phrases on Engineering vs other choices. r Hi g h e Decision-Making Keywords: Specific Phrases About Engineering, Events, ucreatechange content. Directs People to: Bloggers, Creatures of Change (Manga) profiles – social media. Directs People to: www.ucreatechange.com Directs People to: www.ucreatechange.com
  • 51. Forecast Results (as of July 2009) Total Media Spend will create 181,812 Website Visits 50 Million paid impressions 61,905 CPC clicks Digital Display Search Marketing (Google & Yahoo!) Media Awareness, Digital & Search Impressions 161,812 Web visitors (paid media) 20,000 Web visitors (from outdoor, viral, communications) Website Traffic 0.2% % CTR $1.00 - $1.50 Search CPC Registrations 18,181 user sign-ups, becoming a “Creature of Change” 10% of visitors sign-up or register for more information 18,181 Registered “Creatures of Change”

Editor's Notes

  • #14: Mobile coverage extends to about 80% of the world’s population and is expected to reach 90% by 2010. Markets are at different stages of development. Luxembourg has the highest national penetration, at 164% by end of 2005[1]. Yes that’s 64% more mobiles than people. Even in the U.K., there are more mobiles than people. In the U.S., over 50% of children own a mobile phone. China, which imported its first cell phone system in 1987, and in 1997 still had only 10 million subscribers, now has about 450 million mobile phone users[2] and expects another 50% increase by 2010. India has another 143 million and by the end of 2006 was adding almost 5% more per month[3]. Mobile phone usage in low income areas is boosted by the ability to rent phones by the call from the local telephone ladies. Recent research suggests that mobile phones are a crucial tool for economic development. In a typical developing country, an extra 10 phones per 100 people increases GDP growth by 0.6 of a percentage point[4]. It is hard to over-estimate the impact of mobile phones on our lives. By 2002, a global study found that mobiles were responsible for a physical change in those under the age of 25. In a reverse of the body’s evolution to date, the thumb was replacing the index finger as the dominant digit! In Japan, the under-25s refer to themselves as oya yubi [12.8 billion phones in the world. The 3 billionth cellular user will come online during this year. This means that nearly one in two people of all ages and races own and use a mobile phone. It is predicted that there will be 4 billion phones in 2010 [3http://www.wirelessdataforum.org.nz/news/latest-news/gsm-world-congress-a-nz-perspective/ ] Financial Times Jan 5 2007, p 12 [4] http://www.economist.com/opinion/displayStory.cfm?story_id=3742817
  • #20: Political – content trumps brand (swiftboat) Personal – Famous for 15 friends (vs.) 5K inbound links like Dooce.com Celebrity / Executive – control / develop your personal brand Co-creation – made up of visitor submissions i.e. Overheard in NYU Product category Gizmodo and engadget these are fantastic examples of category blogs. These blogs are all about gadgets, cell phones, MP3 players, that sort of thing. If you were a product manager and you failed to get your product listed on one of these blogs at launch, well, that would be like forgetting to send a press release and a demo kit to Walt Mossberg at the Wall Street Journal, in fact, probably worse because this is one of the cases where Walt Mossberg is almost certainly is getting the information as well. “unofficial corp” – i.e Microsoft Channel Nine Official Corp – i.e. GM Fastlane or Ford Bold Moves (redefine culture and help to set a new tone) Let’s look at the first one is the GM Fast lane blog and this is a straight on corporate blog, this is Vice Chairman Lutz’s blog, of course it is everything you would expect it to be; it is all about GM, it is all about GM’s products, there is certainly his analysis about the automotive industry and what is going on in it. This has become a great place to collect and kind of get an insiders voyeuristic view of what is going on in the automotive industry. Unexpected – i.e. Simple Human It is this last blog that I really truly love, it is called simple human; simple human makes trash cans and let’s face it, who would ever want to come to a blog about trash cans and trust me, they completely understand that is the case. They are not blogging about trash cans, simple human’s brand identity is all about elegance through superior design, in this case rather than blogging about trash cans, they are actually blogging about a new emerging category of blogs called life hacks and these are like life’s cheat codes, how to figure out how to make a task simpler – that is little know. So for instance, on this screen capture of the blog that day they are blogging about how when your cell phone battery dies you can pull the cell phone battery out of the phone and rub it on your leg for a few minutes until it warms up, put it back in your phone and you get 10 more minutes of talk time. Now that is the kind of ah-ha moment that you want to be associated with; bringing that kind of ah-ha moment to your audience.
  • #23: Even more important, they put more of their TRUST in this platform FORRESTER STUDY Why? Because true or not, they see it as coming from someone who isn’t being paid to produce a certain message So, let’s take a look at one of the fastest growing and most influential areas of that platform…blogs.