Instant Account Opening with Video eKYC
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The document discusses how financial institutions can use CUSTOMERNEXT's digital journey design tools to create instant account opening and onboarding experiences for customers through integrated video KYC. The tools allow institutions to build adaptable, codeless customer journeys visually with drag and drop. This enables continuous onboarding across channels and regulatory compliance. Institutions can attract deposits instantly with integrated payment gateways and reduce onboarding costs by up to 90% with video KYC. The tools include components for journey building, decision engines, integration, and video KYC capabilities like recording and identity verification.
Instant Account Opening with Video eKYC
- 1. SMART INSTANT ACCOUNT OPENING AND ONBOARDING JOURNEYS WITH VIDEO eKYC
- 2. The new normal of social distancing can create blocks in your growth journey to create and cement profitable customer relationships. Customers are now expecting financial services to connect the gaps of offline and online financial convenience. You need to enable a radical transformation of customer experience and respond to swiftly changing customer and community needs demands. Winning financial organizations have focused on building their journeys differently, often focusing on developing technology that allows them to create change-ready, personalized digital journeys that can be adapted continuously as processes are re-engineered to deliver nearreal-timeresults.LeverageCUSTOMERNEXTâSsmartdigitaljourney designers with integrated video eKYC to deliver instant accounts with smart authentication and complete regulatory compliance. Deliver Instant Account, Swift Onboarding with Video eKYC
- 3. Customer starts the instant account journey from any channel. (website, social, email, sms, ATM, net banking , mobile banking) 01 VeriïŹcation score and call data is available to audit team 07 Fills basic proïŹle details 02 Video call is recorded with randomized questions, gestures and pictures 06 Authenticates mobile number and ID proof with an OTP 03 Live Video KYC call is initiated 05 Instantly gets an account number with instant funding options 04 Your account has been created successfully CONGRATULATIONS Customer can start from any channel 01 VeriïŹcation score, images and call data is captured in CRMNEXT 07 Authenticates mobile number and id proof with an OTP 02 Live video KYC and recording with image, capture and approval process 06 Completes proïŹle details 03 Account activation with instant funding options 05 eKYC documentation upload 04 Your account has been created successfully CONGRATULATIONS How It Works?
- 4. CUSTOMERNEXT WHY Ă Build adaptable, codeless customer journeys with drag and drop visual designers Ă Provide true continuous-channel onboarding experiences which can be started and resumed in any digital self service or assisted channel Ă Create smart & dynamic journey maps without requiring complex API development Ă Seamless integration with government agencies and external providers for regulatory compliant eKYC and Video KYC Ă Deliver deep digital end-to-end orchestrated journeys to ensure instant gratification Ă Create once, deploy everywhere Ă Easy to maintain, upgrade and change
- 5. ADVANTAGES KEY Smart Dynamic Digital Journeys CUSTOMERNEXT empowers you to engage customers with intelligent digital buying and servicing journeys that are adaptive, integrated and frictionless. Users can design responsive screens quickly, define data sources and actions, add validations, consume microservices with real time API calls etc. Real time customer intelligence and dynamic personalized offers enables customers with real-time visibility on customer eligibility, auto filled applications, upload documents and application status. The journeys were available to both existing customers and new prospects. Create end-to-end integrated journeys with smart win-back processes to maximize conversions. Integrated with eKYC and Video KYC with All Regulatory Compliances CUSTOMERNEXT eliminates bad actors by providing integration with regulatory agencies to deliver OTP based eKYC and Video KYC providers to prevent fraud. Be enabled with features such video call recording for identity capture and verification, Geo tagging and concurrent audit. Get accurate authentication of customers and compliance ready with GDPR, AML, KYC and other Government regulations. Seamless Customer Onboarding Attract deposits instantly by enabling instant funding options through integrations with multiple payment gateways. Pattern based integrations with regulatory agencies, DWH, back office and core banking systems ensures process compliance with FATCA, eKYC etc. and eliminates the need for multi window jumping and empowers teams and customers with quick action buttons on a single screen. Users can get guided coach at each stage of onboarding and can define approval flows in a single screen. Onboarding Costs are reduced with eKYC and Video KYC. 90%
- 6. VIVID Screen DesignerTM Ă Create Customer Journeys Ă Consume Microservices Ă Screen Navigation Elements Ă State Management Ă Redirection & Real Time API Call Ă Design Screens on the fly Ă Modify Backgrounds Ă Add Validation on Fields Ă Define Data Sources and Actions Ă Change Ready Ă Responsive Screens VIVID Jouney BuilderTM KEY COMPONENTS Customers reported willingness to start buying/ application journeys through digital channels. 95%
- 7. Ă Build Decision Models with Visual Designer Ă Express using Flows & Decision Tables Ă Use hierarchical structure for complex rules Ă Fast implementation and modification DAVID Decision EngineTM Ă Reusable real-time and batch integrations Ă Ready to use integration patterns support web services, message queues, batch files and legacy integrations Ă Pre-built adapters for common third-party systems Ă Visual drag and drop designers Ă Configuration not code. Agile and interactive Ă Easy to maintain and test Ă Automated upgrades AUTONOMA Integration EngineTM KEY COMPONENTS Net Promoter Score increased with instant fullfillment and seamless onboarding. 65%
- 8. Ă Video Recording with Screenshot Capability Ă XML Generation Ă Identity Proof Capture and Verification Ă Geo Tagging Ă In Built Facematch with Cutting Edge AI and ML Ă OCR Capable Ă Dashboard with Concurrent Audit & Maker-checker Ă Gesture Based Liveness Check Ă Masking APIs Video KYC Adapter KEY COMPONENTS *CUSOTOMERNEXT leverages BUSINESSNEXT platform and 3rd party video recording capabilities to deliver AI based authentication and fraud prevention. Contact: sales@crmnext.com ïŸ www.crmnext.com | B highimpactcrm.com | L @crmnext