Insulated Structures (Day 2)
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CGIS Refrigeration Group aims to be a leading supplier of commercial refrigeration solutions in Sub-Saharan Africa. It manufactures, supplies, and installs insulated structures. Its goals for products include maximizing food integrity, improving flexibility and presentation, reducing installation costs and simplifying installation, making sanitation easier and less time consuming, and improving energy efficiency while decreasing maintenance. The company provides installation, repairs, scheduled services, and has a country-wide call center for support. It has used SYSPRO software since 1995 to manage finances, inventory, sales, manufacturing, and more. The company implemented an SYSPRO Espresso solution to centralize and improve service request management, technician work logging, inv
Insulated Structures (Day 2)
- 2. To be a leading supplier of commercial refrigeration solutions to the retail, wholesale and allied industries in Sub-Saharan Africa.
- 3. ABOUT US CGIS Refrigeration Group t/a Insulated Structures (1989) (Pty) Limited, (a wholly owned subsidiary of the holding company, Universal Industries Corporation (Pty) Limited) is a leading manufacturer, supplier and installer of: INSULATED DESIGN GOALS • Maximise food product integrity • Improve merchandising flexibility and product presentation • Reduce cost of installation and simplify installation procedure • Make sanitation easier and less time consuming • Decrease maintenance requirements while improving energy efficiency
- 4. ABOUT THE COMPANY Having strong links in with all customers we have a dedicated Projects and Service teams to assist with all your needs. Services – Call Centre based in Johannesburg. – Installed projects covered by warranty on workmanship and parts. – Repairs and scheduled services of interactive counter equipment (Hot cases, Chicken Rotisserie, Bakery Ovens) – Scheduled services and repairs of self-contained cases. – We currently offer 365 day service, with after hour support. – Country wide call outs and scheduled services handled by the call centre. – Automated job card system.
- 5. ABOUT SYSPRO SINCE 1995 – 22 Years Financial Accounts Receivable Accounts Payable Cash Book General Ledger Assets Register Contact Management Distribution Inventory Control Purchase Orders Order Entry / Invoicing Sales Analysis Return Merchandise System Manufacturing Product Configurator Bill of Materials / Routing Quotations / Estimating Work in Progress Requirements Planning Factory Documentation
- 6. The need! Provide timeous service to their customers: Increase Customer Retention Reduced Debtors Days Increase overall internal controls Reduced capturing errors Improve information accuracy Sub-Contract Services & Controls accuracy CENTRALIZATION OF SERVICES
- 7. SYSPRO Espresso provides a single portal to all your applications…
- 8. Why Espresso? • Existing 3rd party system was not integrated • Multiple data bases to manage • Delay in getting invoices processed to customers • Capturing errors • Stock held by technicians manually controlled • Additional monthly service fees
- 9. Espresso solution • Log service request in Return Merchandise Authorization (RMA) module –> Job card created in Syspro • Auto notification sent to technician • Technician acknowledges receipt of notification • On completion of the repair : • Technician logs into Espresso and captures material used and labour • Customer signs to accept job card • Customer does an online survey attached to the job • Once saved the following transactions take place automatically within Syspro: • The signed job card is emailed to relevant departments • Supplier (technician) invoice is created and emailed to supplier and creditors department • Job is completed and sales order created
- 10. Call logged in SYSPRO RMA module
- 11. Espresso login
- 12. Only jobs assigned to logged on technician will display
- 13. Job acceptance
- 14. Job card – capture material and labour
- 15. Survey to be completed
- 17. On completion of the job capture The following transactions are automatically created in SYSPRO Material and labour issued to job Sales order is created for the customer Supplier (technician) invoice created Signed job card emailed to Services Department Supplier invoice emailed to supplier and Services Department Customer invoiced timeously
- 18. Objectives Achieved Provide timeous service to their customers: Increase Customer Retention Reduced Debtors Days Increase overall internal controls Reduced capturing errors Improve information accuracy Sub-Contract Services & Controls accuracy Van Stock Control & replenishment automation CENTRALIZATION OF SERVICES
- 19. THANK YOU LETS CONNECT!
Editor's Notes
- #8: Unlike most mobile solutions and keeping with the theme of simplicity, instead of having 50 or 100 downloadable applications, we decided to just have a single SYSPRO Espresso portal to open the door to an Espresso menu system with all your applications. (Click) The menu system consists of an endless amount of pages of applications, with each page showing a pre-determined number of application tiles, depending on which device you are using.
- #10: Kowie to give brief of experience on Syspro -
- #20: LOUD – please include ticks after each service offered – to show that all was achieved.