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How to
     sort the
 influencers
    from the
inconsequentials
Q. Who is Matt Granfield?
A. Digital Strategist/Marketing Writer/Entrepreneur
MONITORING
MANAGEMENT
STRATEGY
RESEARCH
We help brands find
their key influencers.
What is a key influencer?
Someone with the power
  to spread the word
  about your brand...
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
“70% of Internet users in
                Australia visited a social
                networking site in June
                2009, up 29% from 2008...”



Source: Comscore, http://www.comscore.com/Press_Events/Press_Releases/2009/8/2_Million_More_Australians_Go_Social_in_2009
That’s about
11 million people
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Problem: New cafe, needs business (sales)

Key Influencers: Coffee Lovers, Vocal Early Tech
Adopters, Business Leaders, Local Press
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Results...
Problem: Negative Word of Mouth

Key Influencers: Parents
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Solution: Find the most talkative customers
AND the most vocal hecklers and get them
talking in a controlled environment...
Solution: Don’t just get the people who talk
the most, find the ones who have the highest
SOCIAL AUTHORITY
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Result: Enrolments up 15%
Result: Negative word of mouth down
Result:
    Actual
  positive
sentiment!
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Problem: Breaka isn’t cool, seen as a school drink
Key Influencers: The cool kids, school leavers
Strategy: Put on a pool party/rock concert
outside school hours and make the brand cool by
association
Interactive Minds Oct 09 Presentation - Dialogix
Step One: Find a cool band (and convince the
client they’re cool)
Interactive Minds Oct 09 Presentation - Dialogix
Step Two: Find some cool kids (because if we get
all the cool kids to come, they’ll tell all their
friends how cool Breaka is)
S
Used Dialogix to find 14-17 year-olds in Qld
with high social authority who mentioned the
 client OR competitors in last three months
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Interactive Minds Oct 09 Presentation - Dialogix
Went back to Dialogix and used it to filter applicants
      who gave us their social network details
Results?
Breaka Poolies Website - Top 10 Referring Websites

                                       myspace.com

                                       googleads.g.doubleclick.net



                                       facebook.com

                                       twi6er.com

                                       nova1069.com.au


                                       ozbargain.com.au



                                       profile.myspace.com

                                       yveskleinblue.com


                                       dew‐process.com

Interactive Minds Oct 09 Presentation - Dialogix
So did you sell more
  flavoured milk?
It’s too early to tell! 

But I’ll keep you posted! Go to
mattgranfield.com and you’ll
    find links to my blog...
Hmm. OK cool...

But if you haven’t got a tool that
calculates social authority like
Dialogix*, what other tools can you
use?

*(Shameless plug – it only costs $150 a month
for the basic service, which includes social
authority ranking)
If you haven’t got a tool that calculates
social authority look for these things:

•  Use Twitter Search (search.twitter.com)to
find mention of your brand, industry and
competitors
•  And then use ReTweetRank
(retweetrank.com) to see how often the
people who are talking about you get ‘Re-
Tweeted’
If you haven’t got a tool that calculates
social authority look for these things:

•  A blog with lots of comments and a high
rating in Google Reader
•  Well-established forum profiles and high
rankings
•  A MySpace page with lots of comments
•  Lots of results when you Google their name
If you haven’t got a tool that calculates
social authority look for these things:

•  Lots of Facebook friends
•  They created Facebook events that people
attend (they need to be fans of your
Facebook Business Page before you can see
this)
•  Other signs that they not only have lots of
friends, but can actually call their friends to
action
Summary




 Twitter searches for
 people talking about
   brand, products,
competitors and region




Engage, be friends, give
   advice; mix with
    traditional PR




         Sales
Summary




 Twitter searches for       Found forums where
 people talking about      people were doing the
   brand, products,         talking and engaged
competitors and region       community leaders




Engage, be friends, give     Created own space
   advice; mix with          where the dialogue
    traditional PR           could be controlled




         Sales              Less negative chat,
                            more positive WOM
Summary




 Twitter searches for       Found forums where     Created a cool event to
 people talking about      people were doing the       attract the key
   brand, products,         talking and engaged          influencers
competitors and region       community leaders




Engage, be friends, give     Created own space      Key influencers start
   advice; mix with          where the dialogue     befriending the brand
    traditional PR           could be controlled




         Sales              Less negative chat,       Greater awareness
                            more positive WOM
More Information?

www.dpdialogue.com.au
www.dialogix.com.au
@mattgranfield
IMAGE CREDITS




          [All photos were sourced from Flickr with thanks to
          Compfight. All images are used under the terms of a
           Creative Commons licence. Photographer Credits:
        kalandrakas; hans s; Aaron Escobar; MsBlueSky; Falling
         Heavens; Jay Dugger; Jacob Bøtter; Vincent Boiteau;
         World Economic Forum; teamstickergiant; Libertinus;
           kimba; Jeb Ro; K.Coles; erin MC hammer; Torley]

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Interactive Minds Oct 09 Presentation - Dialogix

  • 1. How to sort the influencers from the inconsequentials
  • 2. Q. Who is Matt Granfield? A. Digital Strategist/Marketing Writer/Entrepreneur
  • 7. We help brands find their key influencers.
  • 8. What is a key influencer?
  • 9. Someone with the power to spread the word about your brand...
  • 16. “70% of Internet users in Australia visited a social networking site in June 2009, up 29% from 2008...” Source: Comscore, http://www.comscore.com/Press_Events/Press_Releases/2009/8/2_Million_More_Australians_Go_Social_in_2009
  • 21. Problem: New cafe, needs business (sales) Key Influencers: Coffee Lovers, Vocal Early Tech Adopters, Business Leaders, Local Press
  • 25. Problem: Negative Word of Mouth Key Influencers: Parents
  • 28. Solution: Find the most talkative customers AND the most vocal hecklers and get them talking in a controlled environment...
  • 29. Solution: Don’t just get the people who talk the most, find the ones who have the highest SOCIAL AUTHORITY
  • 32. Result: Enrolments up 15% Result: Negative word of mouth down
  • 33. Result: Actual positive sentiment!
  • 37. Problem: Breaka isn’t cool, seen as a school drink Key Influencers: The cool kids, school leavers
  • 38. Strategy: Put on a pool party/rock concert outside school hours and make the brand cool by association
  • 40. Step One: Find a cool band (and convince the client they’re cool)
  • 42. Step Two: Find some cool kids (because if we get all the cool kids to come, they’ll tell all their friends how cool Breaka is)
  • 43. S
  • 44. Used Dialogix to find 14-17 year-olds in Qld with high social authority who mentioned the client OR competitors in last three months
  • 50. Went back to Dialogix and used it to filter applicants who gave us their social network details
  • 52. Breaka Poolies Website - Top 10 Referring Websites myspace.com
 googleads.g.doubleclick.net
 facebook.com
 twi6er.com
 nova1069.com.au
 ozbargain.com.au
 profile.myspace.com
 yveskleinblue.com
 dew‐process.com

  • 54. So did you sell more flavoured milk?
  • 55. It’s too early to tell!  But I’ll keep you posted! Go to mattgranfield.com and you’ll find links to my blog...
  • 56. Hmm. OK cool... But if you haven’t got a tool that calculates social authority like Dialogix*, what other tools can you use? *(Shameless plug – it only costs $150 a month for the basic service, which includes social authority ranking)
  • 57. If you haven’t got a tool that calculates social authority look for these things: •  Use Twitter Search (search.twitter.com)to find mention of your brand, industry and competitors •  And then use ReTweetRank (retweetrank.com) to see how often the people who are talking about you get ‘Re- Tweeted’
  • 58. If you haven’t got a tool that calculates social authority look for these things: •  A blog with lots of comments and a high rating in Google Reader •  Well-established forum profiles and high rankings •  A MySpace page with lots of comments •  Lots of results when you Google their name
  • 59. If you haven’t got a tool that calculates social authority look for these things: •  Lots of Facebook friends •  They created Facebook events that people attend (they need to be fans of your Facebook Business Page before you can see this) •  Other signs that they not only have lots of friends, but can actually call their friends to action
  • 60. Summary Twitter searches for people talking about brand, products, competitors and region Engage, be friends, give advice; mix with traditional PR Sales
  • 61. Summary Twitter searches for Found forums where people talking about people were doing the brand, products, talking and engaged competitors and region community leaders Engage, be friends, give Created own space advice; mix with where the dialogue traditional PR could be controlled Sales Less negative chat, more positive WOM
  • 62. Summary Twitter searches for Found forums where Created a cool event to people talking about people were doing the attract the key brand, products, talking and engaged influencers competitors and region community leaders Engage, be friends, give Created own space Key influencers start advice; mix with where the dialogue befriending the brand traditional PR could be controlled Sales Less negative chat, Greater awareness more positive WOM
  • 64. IMAGE CREDITS [All photos were sourced from Flickr with thanks to Compfight. All images are used under the terms of a Creative Commons licence. Photographer Credits: kalandrakas; hans s; Aaron Escobar; MsBlueSky; Falling Heavens; Jay Dugger; Jacob Bøtter; Vincent Boiteau; World Economic Forum; teamstickergiant; Libertinus; kimba; Jeb Ro; K.Coles; erin MC hammer; Torley]