Interview Guide
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The document contains an interview questionnaire for a job candidate. It includes 24 questions that ask the candidate to describe past work experiences addressing specific situations, tasks, actions they took, and results. The candidate is instructed to provide responses using the S: (situation), T: (task), A: (action), R: (result) framework for each answer.
Interview Guide
- 1. Name of Candidate: Date of Interview: Name of Person Conducting Interview: Instructions for the candidate: For each of the following questions, please provide a specific experience you’ve had in the past. Explain the situation, the task at hand, the action you took and the result of this action. 1. Describe a time when you were faced with a deadline you could not meet. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 2. Describe a time when you went above and beyond when serving a client. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 3. Describe a time when you used your judgment to make a difficult decision. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 4. Share a time when you handled conflict. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________
- 2. 5. Describe a time when you had to deal with an irate customer. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 6. Share a time when you had to follow a policy that you did not agree with. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 7. Tell me about a time when you had to use persuasion to make someone else see things your way. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 8. Share a time when you were a part of a successful team. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 9. Give an example of a time when you lead a team. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 10. Share a time when you motivated others to meet a goal.
- 3. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 11. Tell me about a time when you failed to meet a goal. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 12. Explain a situation when you were under enormous stress. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 13. Tell me about a time when you had more tasks than you could complete and had to prioritize. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 14. Describe a time when you had to solve a complicated problem. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 15. Share a time when you had to explain a complicated concept. S: ___________________________________________________________________________________
- 4. T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 16. Share a time when you had to make a decision that was unpopular. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 17. Describe a time when you had to face a co-worker who wasn’t pulling their weight. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 18. Tell me about a decision you made that you later regretted. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 19. Describe a time when you used your creativity to problem solve. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 20. Describe a time when you had to tell your boss something they didn’t want to hear. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________
- 5. A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 21. Tell me about a time when you identified a problem before it got out of control. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 22. Share a time when you had to work on a team with someone you didn’t like personally. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 23. Describe a time when you had to make a split second decision. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________ 24. Share a time when you experienced significant change. S: ___________________________________________________________________________________ T: ___________________________________________________________________________________ A: ___________________________________________________________________________________ R: ___________________________________________________________________________________