Intro til mfs service
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Viking Life-Saving Equipment is a market leader in maritime safety equipment. It has over 1100 employees and manufactures liferafts, lifeboats, and other safety appliances. Viking's global service network has grown to 45 branches across 21 countries and over 220 authorized service stations worldwide. The presentation discusses Viking's service capabilities and increasing trend of ship owners outsourcing maintenance to single service providers for improved cost predictability and global support.
Intro til mfs service
- 1. March 28, 2012 Global Service Presentation Hans Henrik Madsen Global Service Director Jan Nikolaj Jensen Global Fire Service Manager Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 2. March 28, 2012 VIKING - Facts • Market leader in maritime safety • Manufactures and services safety equipment for several sectors – Passenger and cargo vessels, offshore installations, defence and fire- fighting industries, fishing and yachting vessels • Product portfolio – Evacuation systems, liferafts, boats, lifesaving appliances, and personal protective equipment • Approx. 1100 employees • Turnover > 140 million Euro • 4 manufacturing facilities – Esbjerg and Bramming in Denmark, Bergen in Norway, Bangkok Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 3. March 28, 2012 Network - Background • The VIKING sales and service network started with VIKING The Netherlands in 1977 • The network has grown to a current presence in 21 countries with 45 branches • The latest branch started operation on 31st of May 2008 in Istanbul Turkey. • The network strongly supports our strategy of being close to our customers • Today we have approx. 220 authorised servicing stations • We will have the world’s strongest maritime safety network Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 4. March 28, 2012 VIKING Service • All VIKING products as well as several related products – Liferafts and accessories – Marine evacuation systems – Lifeboats, davits and release hooks – Personal protective equipment: immersion suits and lifejackets – Marine fire systems and equipment Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 5. March 28, 2012 Scope of Service Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 6. March 28, 2012 Service - Regulations Service Expected Regulations 2010 Service Recommendation Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 7. March 28, 2012 Service Agreement – new trend • Ship owners are outsourcing the planning and execution of the service orders to service providers who can support them globally • Ship owners are looking for service providers who can support a wider range of products enabling them to deal with fewer suppliers • Agreements are enhancing cost predictability for the ship owner • SPOC – Single Point Of Contact • NO HASSLE Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 8. March 28, 2012 How to find a service station ? Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 9. March 28, 2012 How to find a service station ? Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 10. How to find a service station ?
- 11. March 28, 2012 IMO Rules Safety Serivicing Partner ? Viking Marine Fire Safety Service Distribution Manuals 50 Spareparts years Authorization Service C Raft experti se Network Know-How Inspection of Network Support of network ooperation Training Financial Invoice Price know-how execution Invoicing expertice in 8 languages 5 Servers on IT support Manuals 5 continents Spareparts 24/7 Globally Tool Global Service Network Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 12. March 28, 2012 MFS - Concept Advantages Mutual obligations secures a strong partnership for: • Quality assurance • Original spare parts • Manuals • Improved check lists – technical feedback • Technical support Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 13. MFS - Concept Advantages • Adequate quality service to flag and port regulations • Information on flag, class and port service requirements update • Prepared service by uniform standard – follow up/completion in next port • Service record documented – manufacturer access • Reduced visits onboard – ISPS issue for ship owners • Expanded safety service – full package • Fixed service pricing on 2nd service • Advanced IT control – digital pen/SAP/database • Possibility to use network strength as sales argumentation
- 14. March 28, 2012 Marine Fire Service Capabilities • XX Authorisations from XX different manufacturers – SeaPlus, Gloria, Vulcan, Minimax • XX Certificate from XX different Classifications – LRS etc • Around XX engineers in VIKING network – The Netherlands, Spain, UAE, Singapore, China & Iceland • Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competencies – similar to LBS services) • Possibility to integrate up to 100 servicing stations from our life rafts network in providing coverage to ship owners Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 15. March 28, 2012 Lifeboat, davit and release hook service capabilities – similar setup • 133 Authorisations from 17 different manufacturers – OPCO, Hyundai, Beihai, Hatecke, Davit International, Fasmer, Viking, Norsafe, Acta, Henriksen, Mad Rock, Global Davit, Vestdavit, ISS, Jiangyin Beihai & Gepa. • Around 40 engineers in VIKING network – Denmark, Norway, Finland, Estonia, Iceland, Russia, Germany, The Netherlands, United Kingdom, Spain, Italy, UAE, South Africa, Singapore, China & US. • Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competencies Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
- 16. March 28, 2012 The VIKING Advantage The unique global presence of VIKING’s quality conscious network with more than 100 Marine Fire Safety service stations, 49 branch offices , 270 authorized life rafts servicing stations and strategic stock points, makes us a truly global provider, offering cost-effective and convenient services where and when our customers need it . Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S