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digital and interactive marketing #DIM 
Contemporary Marketing 
Intro to Digital Marketing 
@andylimauk
Online Value Creation 
The ttrriiaadd ooff ccoonnssuummeerr eennggaaggeemmeenntt 
VViissuuaall CCoommmmuunniiccaattiioonn ((AAeesstthheettiiccss)) 
UX 
Design Imagery, 
Pictures, Frames, 
Logos, Colour, Action 
Buttons, Usability, 
Navigations... 
SSeeaarrcchh SScciieennccee 
Branding 
Functionality 
SSoocciiaall eennggaaggeemmeenntt && SSoocciiaall IInnnnoovvaattiioonn 
CCoonnvveerrssiioonn 
Lima, A. (2013) 
Content Marketing, 
Blogging,Thought 
Leadership, Social 
Media Marketing, 
Buzz Monitoring, 
Reviews, Forums... 
SEM, SEO, PPC, 
Link Building, Landing 
Pages, New 
Technologies, 
Internet of Things, 
Wearables... 
CE
the social web... 
facebook now has more than 800 million active users... 
The acceptance of new technology has increased at a phenomenal rate 
generation Y born between 1982 and 2001... although opinion varies 
generation Z, born 2001 and onwards… Millenials or Digital Natives 
50% of facebook users and 80% of twitter users do so on their mobiles... 
what does this mean if bad customer experiences are received? 
feelings, thoughts, reviews, stories… will last far longer 
than those in traditional print
what is Consumer Generated Media? 
There are many different ‘names’ and acronyms attributed to 
this element of digital media and communication such as… 
User Generated Media 
User Created Content 
Word of Mouse (blurghh) 
eWOM 
Participatory Media 
‘Earned’ Media 
…but we’ll stick with Consumer Generated Media
why should we care? 
... consider the level of trust attributed to other, more traditional, marketing media
Intro to Content Marketing
Inbound Marketing...
W h y o n li n e b r a n d in g a n d t h e 
n e e d t o t e ll y o u r s t o r y ? 
...Costumers want to experience, 
they want to participate, share... 
...Digital consumers are on the driving sit of the 
new Social Economy, which is also driven by sharing e 
is not about B2C, or B2B, It is about P2P, 
is all about relationships...
"Socialnomics" 
How Social Media has transformed and now 
defines the way we do business 
1. A People-driven Economy: You don't make money by selling, rather you 
make money by making "friends", then selling; 
2. Socialnomic is the value created and shared via social media influencing 
companies macro and micro environment; 
3. The Long Tail - from mass market to mass of niches; 
4. A new demand for transparent honest human voice is forcing business to 
fully transform to address the new "social landscape", old business models 
will not work; 
5. We no longer look for the news, it find us; 
6. A new economy of Freemiums; 
7. Key feature is the ability to tag, it helps to catalog information and spread; 
8. People want to know what others think about products and services; Social 
search drives social commerce; 
9. the wisdom shouts on the corners of the street, in homes, in the 
marketplace, everywhere - tap its full potential and...
Search Engine Marketing 
• Keywords; 
• SEO; 
• PPC; 
• Landing Pages; 
• Link Building; 
• Searcher Personas; 
• Conversion Rate 
Optimization;
Consumer Engagement 
• Personas 
• Conversions 
• Link Building 
• Inbound Marketing 
• Social Media and Search 
• Content Marketing 
• Landing pages 
• e-CRM and Social CRM 
• Analytics
Intro to Content Marketing
Intro to Content Marketing
C o n t e n t t h a t w o r k s . . . 
• Curation - gather and organise for your readers, add 
your sizzle; 
• Top lists - prefer odd numbers, search better and it 
sticks out in people's mind; 
• Statistics - hard to find people appreciate when they 
get it all there in one place; 
• Infographics and short interesting video - start with 
exsiting then build yours; 
• Case studies - people like to hear successful stories 
in the following format: Situation(10%) > 
Action(25%) > Result(30%) > Learning (35%); 
• Vanity bait - write about companies and people; 
• Hot topics - use Alltop.com, Stumble Upon, Twitter 
Trends, Google Trends, and Yahoo! Buzz Index; 
• Video and Photos.
Products and Services will find us on Social 
Media
Social Search 
• Social Media Optimisation; 
• Forum sites, Content-sharing sites, 
Social Networks, Review sites; 
• Online Reputations Management; 
• Two-way marketing communications; 
• News Search Revenue model, 
customers get paid to search; 
"Social Search will be a key component in the future of search. Social Commerce 
deservers Google's unbridled attention." Marisa Mayer, former Google head of product 
guru. 
See how social media is dominating the search landscape. YouTube is already the 
world's second most searched site. Search Engines results and traditional internet 
advertising models will become antiquated.
Link Building Strategy 
• Develop an article or any other original content; 
• Create, Spin, and distribute - monthly; 
• Submit to high PR web directories; 
• Do follow blog submissions; 
• Do follow blog comments; 
• Forum submissions; 
• Profile Submissions; 
• Press Release Submission; 
• Social Media Post and links; 
• Video Submissions - YouTube, Vimeo and Viddler; 
• Social bookmarking; 
• Business profiles;
Landing pages 
• a standalone web page distinct from your main website; 
• limit the options available to your visitors, helping to 
guide them toward your intended conversion goal; 
• Click Through Landing Pages; 
• Lead Generation Landing Pages;
optimise content… 
offer compelling and useful content… 
think of all those inbound or back links! 
offer content that no one else does… be unique! Coke Case 
Make sure it’s easy to ready, organised, on topic, up to date… 
…and for your users not for the search engine
Social bookmarking
what do they do... 
unofficial websites 
like other mobile tools for CGM they enable immediate, location 
based information linked to experiences... 
how do they impact on marketing... 
they can offer both positive and negative perceptions of organisations, 
brands and experiences affecting purchasing decisions 
can gather media interest, usurp search engine rankings, impact on values
blogs
what do they do... 
enables a direct communication channel between 
the organisation and/or brand 
which may be linked to organisations, brands, 
products, experiences, offers and more 
how do they impact on marketing... 
blogs 
they’re immediate, can offer negative and positive thoughts, 
opinions and reflections 
some may be tagged, shared and their contents ‘popularised’ 
within minutes 
83% want businesses to work hard for their custom, 20% moan on 
social media
social network groups
what do they do... 
social network groups 
enable fans, passionate users, loyal users, tribes, 
etc. to come together and express their emotions 
in relation to organisations and brands 
can be shared between the connected ‘social graphs’ 
how do they impact on marketing... 
affect opinions and perceptions 
the ‘brand’ is what the customers say and perceive it to be
bibliography 
http://www.socialbakers.com/facebook-pages/brands/ accessed 
October 20th 2012 
Social Media Revolution, Eric Qualman, Socialnomics online, November 
2011 http://www.youtube.com/watch?v=sIFYPQjYhv8 accessed 22nd 
October 2012 
How Companies are Using Social Media to Make Better Decisions, Author: 
Mat Fogarty http://mashable.com/2010/03/05/companies-crowdsourcing/ 
Accessed 7th March 2011 
C. Li and J. Bernoff, 2011. Groundswell: Winning in a world transformed by 
social technologies. Boston: Harvard Business School Press. 
Tomaiuolo, N, 2009. U-Content. Searcher; May 2009, Vol. 17, Issue 5, p34- 
54 
Accenture, Global Consumer Research Executive Summary, 2011

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Intro to Content Marketing

  • 1. digital and interactive marketing #DIM Contemporary Marketing Intro to Digital Marketing @andylimauk
  • 2. Online Value Creation The ttrriiaadd ooff ccoonnssuummeerr eennggaaggeemmeenntt VViissuuaall CCoommmmuunniiccaattiioonn ((AAeesstthheettiiccss)) UX Design Imagery, Pictures, Frames, Logos, Colour, Action Buttons, Usability, Navigations... SSeeaarrcchh SScciieennccee Branding Functionality SSoocciiaall eennggaaggeemmeenntt && SSoocciiaall IInnnnoovvaattiioonn CCoonnvveerrssiioonn Lima, A. (2013) Content Marketing, Blogging,Thought Leadership, Social Media Marketing, Buzz Monitoring, Reviews, Forums... SEM, SEO, PPC, Link Building, Landing Pages, New Technologies, Internet of Things, Wearables... CE
  • 3. the social web... facebook now has more than 800 million active users... The acceptance of new technology has increased at a phenomenal rate generation Y born between 1982 and 2001... although opinion varies generation Z, born 2001 and onwards… Millenials or Digital Natives 50% of facebook users and 80% of twitter users do so on their mobiles... what does this mean if bad customer experiences are received? feelings, thoughts, reviews, stories… will last far longer than those in traditional print
  • 4. what is Consumer Generated Media? There are many different ‘names’ and acronyms attributed to this element of digital media and communication such as… User Generated Media User Created Content Word of Mouse (blurghh) eWOM Participatory Media ‘Earned’ Media …but we’ll stick with Consumer Generated Media
  • 5. why should we care? ... consider the level of trust attributed to other, more traditional, marketing media
  • 8. W h y o n li n e b r a n d in g a n d t h e n e e d t o t e ll y o u r s t o r y ? ...Costumers want to experience, they want to participate, share... ...Digital consumers are on the driving sit of the new Social Economy, which is also driven by sharing e is not about B2C, or B2B, It is about P2P, is all about relationships...
  • 9. "Socialnomics" How Social Media has transformed and now defines the way we do business 1. A People-driven Economy: You don't make money by selling, rather you make money by making "friends", then selling; 2. Socialnomic is the value created and shared via social media influencing companies macro and micro environment; 3. The Long Tail - from mass market to mass of niches; 4. A new demand for transparent honest human voice is forcing business to fully transform to address the new "social landscape", old business models will not work; 5. We no longer look for the news, it find us; 6. A new economy of Freemiums; 7. Key feature is the ability to tag, it helps to catalog information and spread; 8. People want to know what others think about products and services; Social search drives social commerce; 9. the wisdom shouts on the corners of the street, in homes, in the marketplace, everywhere - tap its full potential and...
  • 10. Search Engine Marketing • Keywords; • SEO; • PPC; • Landing Pages; • Link Building; • Searcher Personas; • Conversion Rate Optimization;
  • 11. Consumer Engagement • Personas • Conversions • Link Building • Inbound Marketing • Social Media and Search • Content Marketing • Landing pages • e-CRM and Social CRM • Analytics
  • 14. C o n t e n t t h a t w o r k s . . . • Curation - gather and organise for your readers, add your sizzle; • Top lists - prefer odd numbers, search better and it sticks out in people's mind; • Statistics - hard to find people appreciate when they get it all there in one place; • Infographics and short interesting video - start with exsiting then build yours; • Case studies - people like to hear successful stories in the following format: Situation(10%) > Action(25%) > Result(30%) > Learning (35%); • Vanity bait - write about companies and people; • Hot topics - use Alltop.com, Stumble Upon, Twitter Trends, Google Trends, and Yahoo! Buzz Index; • Video and Photos.
  • 15. Products and Services will find us on Social Media
  • 16. Social Search • Social Media Optimisation; • Forum sites, Content-sharing sites, Social Networks, Review sites; • Online Reputations Management; • Two-way marketing communications; • News Search Revenue model, customers get paid to search; "Social Search will be a key component in the future of search. Social Commerce deservers Google's unbridled attention." Marisa Mayer, former Google head of product guru. See how social media is dominating the search landscape. YouTube is already the world's second most searched site. Search Engines results and traditional internet advertising models will become antiquated.
  • 17. Link Building Strategy • Develop an article or any other original content; • Create, Spin, and distribute - monthly; • Submit to high PR web directories; • Do follow blog submissions; • Do follow blog comments; • Forum submissions; • Profile Submissions; • Press Release Submission; • Social Media Post and links; • Video Submissions - YouTube, Vimeo and Viddler; • Social bookmarking; • Business profiles;
  • 18. Landing pages • a standalone web page distinct from your main website; • limit the options available to your visitors, helping to guide them toward your intended conversion goal; • Click Through Landing Pages; • Lead Generation Landing Pages;
  • 19. optimise content… offer compelling and useful content… think of all those inbound or back links! offer content that no one else does… be unique! Coke Case Make sure it’s easy to ready, organised, on topic, up to date… …and for your users not for the search engine
  • 21. what do they do... unofficial websites like other mobile tools for CGM they enable immediate, location based information linked to experiences... how do they impact on marketing... they can offer both positive and negative perceptions of organisations, brands and experiences affecting purchasing decisions can gather media interest, usurp search engine rankings, impact on values
  • 22. blogs
  • 23. what do they do... enables a direct communication channel between the organisation and/or brand which may be linked to organisations, brands, products, experiences, offers and more how do they impact on marketing... blogs they’re immediate, can offer negative and positive thoughts, opinions and reflections some may be tagged, shared and their contents ‘popularised’ within minutes 83% want businesses to work hard for their custom, 20% moan on social media
  • 25. what do they do... social network groups enable fans, passionate users, loyal users, tribes, etc. to come together and express their emotions in relation to organisations and brands can be shared between the connected ‘social graphs’ how do they impact on marketing... affect opinions and perceptions the ‘brand’ is what the customers say and perceive it to be
  • 26. bibliography http://www.socialbakers.com/facebook-pages/brands/ accessed October 20th 2012 Social Media Revolution, Eric Qualman, Socialnomics online, November 2011 http://www.youtube.com/watch?v=sIFYPQjYhv8 accessed 22nd October 2012 How Companies are Using Social Media to Make Better Decisions, Author: Mat Fogarty http://mashable.com/2010/03/05/companies-crowdsourcing/ Accessed 7th March 2011 C. Li and J. Bernoff, 2011. Groundswell: Winning in a world transformed by social technologies. Boston: Harvard Business School Press. Tomaiuolo, N, 2009. U-Content. Searcher; May 2009, Vol. 17, Issue 5, p34- 54 Accenture, Global Consumer Research Executive Summary, 2011