Introduction to Emotional Intelligence & Assertiveness
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The document outlines a training session led by Paul Dubois focused on various skills including time management, emotional intelligence, assertiveness, and resilience, all tailored for remote working environments. It discusses the different types of intelligence, myths about emotional awareness, and frameworks for emotional competence, along with practical applications for effective communication and conflict resolution. Furthermore, it emphasizes the importance of assertive behavior and the rights individuals have in expressing themselves in professional settings.
Introduction to Emotional Intelligence & Assertiveness
- 1. © Apropos Productions Ltd. All Rights Reserved MMXX YOUTUBE LIVE VIDEO
- 2. Paul DuBois Creative & Managing Director www.aproposltd.net/free
- 3. Time Management Resilience Remote Working Assertiveness Presentation Skills Change Mgmt Mgmt Skills Leadership Interview Skills Exec. Coaching
- 4. ZOOM ONLINE •Confidential •Recording •Chat with Q&As •MEETINGS Breakout Rooms •WEBINARS Large Groups •Participation •Reference Materials
- 5. Situations & Coaching • What situations do you find challenging? • What is your current approach to these situations? • Are there any specific beliefs that you have about yourself and/or the situation that is preventing you from behaving more assertively?
- 7. What types of intelligence do we have?
- 8. Different Forms of Intelligence •Factual •Linguistic •Spatial •Musical •Practical •Physical •Intuitive (NQ) •Analytical (IQ) •Inter/Intrapersonal (EQ) •Spiritual (SQ) Sources include: H. Gardiner’s (Multiple Intelligence) & D. Goleman
- 9. Myths of Inter-personal Awareness 1. It means being ‘nice’ all the time 2. It’s about having your emotions on show all the time 3. Women are more Emotionally Intelligent than men 4. You have a fixed level of Emotional Intelligence throughout your life like IQ
- 10. Aristotle’s Challenge Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy. ARISTOTLE, The Nicomachean Ethics Sourced from Emotional Intelligence, Daniel Goleman
- 11. Definition of emotion Emotion comes from the Latin Motere: To move my consciousness Useful Definition Any agitation or disturbance of mind, feelings, passion, any vehement or excited mental state.
- 12. Interoception BRAIN STATES 1. Pleasant 2. Unpleasant 3. Arousal 4. Calm Northeastern: Lisa Feldmann Barrett https://lisafeldmanbarrett.com/academic- papers/ The neurophysiology of interoception. Schematic simplification of the neurophysiology behind the cross-modal integrated (re)representation of the body status, otherwise known as interoception. Adapted from Craig (2008)
- 14. Resilience
- 15. EI Framework
- 16. Emotional Competence Framework • Self-Awareness • Emotional Awareness, Accurate self-assessment, Self-confidence • Self-Regulation • Self-Control, Trustworthiness, Conscientiousness, Adaptability, Innovation • Motivation • Achievement drive, Commitment, Initiative, Optimism • Empathy • Understanding others, Developing others, Service Orientation, Leveraging diversity, Political awareness • Social Skills • Influence, Communication, Conflict management, Leadership, Change catalyst, Building bonds, Collaboration and cooperation, Team capabilities
- 17. TRUST Underpins all relationships
- 18. Interaction
- 19. Types of behaviour • Passive • Aggressive • Manipulative • Assertive 19
- 20. You have the RIGHT to: • Be yourself • Choose your priorities and say no (or not now) • Make choices without guilt • Have your own opinions, views and ideas • Express your views and opinions • Make mistakes and change your mind • Be illogical and give reasonable excuses if things go wrong • State you don’t understand • Have needs and wants that may be different from others • Ask that others respond to your needs and wants • Have others respect your rights Source: Dr. Peter Honey
- 21. Human Interactions PassiveManipulative I’m OK I’m NOT OK You’re NOT OK You’re OK AssertiveAggressive Source: Thomas Harris TOO MUCH COURAGE TOO MUCH CONSIDERATION COURAGE & CONSIDERATION • GUILT TRIP • SULKING • STONEWALL • GASLIGHTING COMPROMISE COLLABORATION SAY NO/NO DEAL or NOT NOW, NOT TODAY
- 22. Conflict Modes: Thomas-Kilmann COMPETITION (I WIN. YOU LOSE) COLLABORATION (WIN-WIN) ACCOMMODATION (YOU WIN. I LOSE) AVOIDANCE (I DON’T CARE) COMPROMISE (SOMETIMES I WIN. SOMETIMES I LOSE) COOPERATIVENESS ASSERTIVENESS
- 24. 6 types of ASSERTIVENESS Basic: I statement Responsive: You statement (collaborate) Empathetic Discrepancy * Negative * Consequential * * be aware of NOT Manipulating others
- 25. Negotiation
- 26. ESP Compromise/Collaborate, Say No, Not Now Empathy State… Propose...
- 27. Negotiation: LOVE INTEND MUST •Love to have… •Intend to obtain… •Must have before I say no deal or not today…
- 28. Homework
- 29. Statements (tone) 1. I would like a refund please. 2. This work is not to a high enough standard for our team. 3. I would like to leave early as I have worked extra hours this week. 4. This food I ordered is not satisfactory. 5. You have stated that you would respond to my request 3 times and I now need an answer immediately. 6. I haven’t heard back from you about my enquiry and I need an answer today. 7. I don’t appreciate the way you are speaking to me: I find it abrupt, slightly demeaning and rude.
- 30. Time Management Resilience Remote Working Assertiveness Presentation Skills Change Mgmt Mgmt Skills Interview Skills Coaching
- 31. © Apropos Productions Ltd. All Rights Reserved MMXX info@aproposltd.net aproposltd.net/free Linkedin.com/in/padubois1
- 32. © Apropos Productions Ltd. All Rights Reserved MMXX YOUTUBE LIVE VIDEO