Introduction to JourneyLabs
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JourneyLabs provides a digital platform designed to enhance engagement and personalization in various high-stakes relationships, such as between healthcare providers and patients or employers and new hires. The platform automates participant journeys, collects sensor data, and offers real-time support to improve outcomes and retention. It addresses common challenges like gaps in engagement and poor situational responsiveness effectively.
Introduction to JourneyLabs
- 1. Your Ideas Digitized Your Vision Materialized © 2018 JourneyLabs Inc.
- 2. What do these high-stakes relationships have in common? Orthopedic Surgeon Joint Replacement Patient Therapist PTSD Patient Audit Firm Client Incident Response Team Nurse Navigator Cancer Patient Behavioral Health Researcher Subject Pediatrician Post-Neo Natal ICU Patient Civilian Employer Transitioning Veteran Pharmaceutical Trial Sponsor Subject Holistic Product Provider Customer Dietician Weight Loss Client Health Plan Pre-Diabetic Member Talent Recruiter New Hire Their programs suffer from: Gaps in engagement Lack of personalization Poor situational responsiveness #1 They sought out JourneyLabs to address these essential delivery problems #2
- 3. Easily automate a participant journey and increase outcome success with the JourneyLabs Engagement Platform
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- 5. JourneyLabs Platform An always-available, virtual advocate Tasks& Activities Guide participants through their commitment to better outcomes. Sensor Data Collect a myriad of environmentaldata to support decision-making outcomes. Human & MachineChat An always-on channelfor humansor the system tobe there in-the-moment. Support & Emergency Tools In-the-moment,personalized interventionsand help channels. Participant Progress Feedback Promote long term participant engagement. Survey &Decision Trees Establish baselines, monitor trends and listen longitudinally. Any condition can drive action automatically in any facet of the system. Action Flow © 2018 JourneyLabs Inc.5
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- 8. The JourneyLabs Platform © 2018 JourneyLabs Inc.8
- 9. Enterprise Architecture JOURNEYMANAGEMENTPLATFORM(JMP) Secure Communications DecisionSupport Messaging ServiceDesk Workflow Analytics Activities&Emergency Web Portal Mobile App ResponsiveWeb Messaging Case & Workflow Partner SDK © 2018 JourneyLabs Inc.9
- 10. Problem: New Hire Quits After 6 Months DAY 0 DAY 1 WEEK 1 WEEK 2 WEEK 4 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 6 Recruiter / HR hire new employee Employee has payroll issues. Hasn’t met all team members yet. Employee welcomed to office Employee completes New Hire Training at Corporate HQ Employee begins new role Employee hasn’t met with supervisor after first week. Not sure if doing job correctly. Employee grows increasingly frustrated at lack of support No communication with HR Employee quits of newly hired workers leave within the first 6 months10-25% $29,600 Average cost of losing a good hire … © 2018 JourneyLabs Inc.10
- 11. DAY 0 DAY 1 WEEK 1 WEEK 2 WEEK 4 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 6 careerjourney deployed to new hire Day 1 Welcome message and Intro Journey Employee survey indicates they are still happy with their job and would recommend to friends/colleagues. Weekly Pulse Survey indicates employee feeling overwhelmed. Risk indicator updated and HR follows up immediately. Employee doesn’t understand why they didn’t achieve their quarterly bonus. Manager not providing feedback. HR automatically notified and responds. Week 1 Follow up Questionnaire Employee begins new role Solution: Be with New Hires on their Journey • Recruiter increases success rate retaining new hires, ensuring retainer compensation • HR maintains a pulse of the new hire during the key initial onboarding months ensuring long term retention • Employeeloves how easy it is to communicate with people that care • Employeefeels empoweredto share their thoughts and opinions to make the work place better for everyone … © 2018 JourneyLabs Inc.11
- 12. How it Works 12 Participant Scans QR Code and Begins Journey Welcome to JourneyLabs! W e w ill periodically send you quest ionnaires t o det ermine how you are feeling, but at any t ime you can communicat e w it h us t o let us know how you are doing. New Participant Added to Journey Journey Published Unique QR Code Generated JourneyLabs Web Portal Participant Downloads App Emergency Phone Numbers Links to helpful resources Important Documents Guided interactions Journey Initiated Welcome Message Sent via App Timer Timer Surveys Communicate Sensors System monitors for inputs that deviate from the norm and automatically pushes out interventions Interactive Assessments In App Messages Help Now Resources Journey configured via Agent Web Portal © 2018 JourneyLabs Inc.