Introduction to ThousandEyes
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This document provides an introduction and overview of ThousandEyes, an internet and cloud monitoring platform. It begins with introducing the featured speakers and some logistical details. It then presents an audience survey to understand areas of interest. The agenda outlines an introduction to ThousandEyes, a demo on supporting remote workforces and digital experience monitoring, and a discussion of ThousandEyes Internet Insights. It then discusses ThousandEyes locations, customers, and capabilities. The rest of the document includes demonstrations of monitoring remote workers, digital experiences, and internet insights. It ends with customer case studies on outages impacting various organizations.
Introduction to ThousandEyes
- 2. 2 @ThousandEyes Featured Speakers Jesse Davis Technical Solutions Architect ThousandEyes Connor Wilson Technical Solutions Architect ThousandEyes
- 3. 3 @ThousandEyes Before We Begin... • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. • Tweet us @thousandeyes 3 @ThousandEyes
- 4. 4 @ThousandEyes Audience Survey Please take a moment to share what piqued your interest in our webinar with our survey (the pink clipboard icon) 1. I’m a ThousandEyes customer who would like to learn about its monitoring capabilities 2. I’m in the process of making a decision to purchase ThousandEyes 3. I have a specific use case that I am researching solutions for 4. I’m just curious about the ThousandEyes platform and capabilities 4 @ThousandEyes
- 5. 5 Agenda • ThousandEyes Introduction • Demo – Supporting a Remote Workforce – Digital Experience Monitoring – ThousandEyes Internet Insights • Q&A 5 @ThousandEyes
- 6. Locations Austin, USA New York, USA Seattle, USA Toronto, CA Tokyo, JP Sydney, AU Amsterdam, NL Dublin, IE London, UK Munich, DE HQ San Francisco 2010 Founded We empower companies with Internet and cloud intelligence enabling them to deliver superior digital experiences. Global 2000 Companies 160+ 6 of the 7 Top US Banks 20 of the 25 Top SaaS Companies 8 of the 10 Top Global Software Companies 85+ Fortune 500 Companies 6 © 1992–2022 Cisco Systems, Inc. All rights reserved.
- 7. 7 @ThousandEyes See Experience from Every Vantage Point Data Center Data Center SaaS IaaS CDN DNS DNS Provider Security Provider API Customer Cloud Endpoint Enterprise
- 8. 8 @ThousandEyes To Cloud and Internet-Centric IT Branch Offices Datacenter Internet Cloud Enterprise SD-WAN
- 9. 9 @ThousandEyes • Inside-Out monitoring (on- prem) • Deployment Options – OVA / Physical Appliance – Linux Package/NUC/rPI – Docker – Cisco ASR 1k / ISR 4k • Commonly for internal applications, SaaS and Site- to-Site Lightweight SaaS Deployment • Last-mile monitoring • Extends network and service visibility in a way that is agnostic to the location of the user • Deployment Options – Operating Systems • Windows 7 / 8/ 8.1 / 10 • Mac OS X 10.9 / 10.10 / 10.11 – Browsers • Google Chrome 41+ • Internet Explorer 11+ Enterprise Agent Endpoint Agent • Outside-In monitoring • 400+ Locations – Tier 2 and 3 service providers, broadband, cloud – www.thousandeyes.com/map • Commonly for customer/public facing applications Cloud Agent
- 10. 10 @ThousandEyes Use Cases Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers ISP VoIP IaaS Providers SaaS Providers UCaaS/Collaboration DDoS Security Websites & Apps DNS Services
- 12. 12 @ThousandEyes Track Service Objectives with Dashboards
- 13. 13 @ThousandEyes Understand the Experience of Your Remote Workers Real-time visibility into employee experience using SaaS and Internal Web Applications Measure the performance of Collaboration Tools (WebEx, Teams, Slack, etc.) Insight into Wi-Fi, LAN and local ISP performance Understand the impact of system bottlenecks on employee experience
- 14. 14 @ThousandEyes Dashboards – Remote Workers
- 15. 15 @ThousandEyes Reports – Remote Workers VPN Health Browser Experience (Summary) Browser Experience by User
- 17. Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. 17 • Employee Productivity Blind Spots – Is it an application problem? – An issue with the VPN or network? – A problem in the Service Provider network? – Bottleneck in the user’s Wi-Fi or laptop? The Shift To WFH
- 18. 18 @ThousandEyes Endpoint Agent Use Cases 1. Monitor employee experience from anywhere at any time o Remote workers o Call centers o Traveling executives 2. “Last Mile” monitoring o Insight into the user’s web site experience and ISP performance o Network topology views - Wireless 3. Troubleshoot performance and connectivity issues o Correlate end user issues with historical and near real-time user data
- 20. 20 @ThousandEyes Cloud Blindness is Costly Detection (MTTD) Extremely Long Problem Isolation (MTTI) Resolution (MTTR) Service desk costs spiking App experience unpredictable Cloud outages impact revenue and brand SD-WAN projects hit unexpected ISP issues Costly war-rooms wasteful finger pointing
- 21. How IT Needs to Transform INTERNET VISIBILITY Non-existent Multi-layered, end-to-end, complete PLANNING Blind roll out Proactive baselining OPERATIONS Finger pointing Collaboration PROBLEM ISOLATION Uncertain, ineffective Immediate, decisive PROBLEM RESOLUTION Hours to days Minutes Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 21
- 23. 23 @ThousandEyes ThousandEyes Internet Insights™ Based on ThousandEyes global collective intelligence dataset Business-class visibility into macro internet issues Authoritative view of Internet health
- 24. 24 @ThousandEyes Enterprises Face ‘Internet-sized’ Challenges Optimize digital portfolio Scale service assurance Users anywhere Outages ~50+ daily MTTI hours Services unreliable Providers slow to respond Vendor selection blind
- 26. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 26 AWS Outage Impacts SD-WAN Access to Workday AWS suffers a large outage that causes multiple SD-WAN branches to lose access to Workday Link to Data
- 27. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 27 Github Suffers Massive DDoS Attack Github suffers a massive DDoS attack and recovers fast with mitigation from Akamai Prolexic Link to Data
- 28. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 28 Cloud Migration Gone Wrong A planned move of their online betting site to AWS did not produce the desired result Link to Data
- 29. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 29 Fastly CDN Outage Impacts Pinterest Grubhub, Pinterest and other critical services impacted due to an outage in Fastly’s network Link to Data
- 30. OUTAGE CASE STUDY Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. 30 DNS Outage Impacts Southwest DNS server unavailability due to ISP outage impacts Southwest customers Link to Data
- 32. 32 @ThousandEyes IBN switching customers with DNA Advantage or Premier licenses get the equivalent of 1 test @ 5min from an Enterprise Agent (i.e. 22 units / month). IBN Embed Offer Overview What switches are included? • High end switches only: C9300, C9300L, C9300AG and C9400 • Offer only applies if catalyst has a DNA Advantage or Premier license What licenses are included? • DNA Advantage and Premier only (not Essentials!) • Offer available for brownfield (i.e. existing DNA licenses pre-April 2021); or at time of transaction (new/renewal) via Greenfield
- 33. 33 @ThousandEyes Get Started Download the Report See a Demo • Every cloud deployment is unique. See this data for yourself! ThousandEyes.com/Signup • Get a custom demo for the use cases that matter to your business ThousandEyes.com/Request-demo • ThousandEyes.com/Cloud Next Steps
- 34. Q&A