Introduction True Mantra
- 1. … Powering your Tech Support with Unmatched Passion !!!
- 2. “If you’re not serving the customer, your job is to be serving someone who is.” Jan Carlzon, Former CEO of SAP Group
- 3. The True Mantra Story June ’05 Founded in Ft Lauderdale (USA)- Focus Area : Application Development, DB Mgmt & Support, Third Party IT Maintenance Services. Sept ’10 After 4 successful years, the operations were suspended due to sudden unforeseen circumstances. Nov ’15 True Mantra LLC was relaunched in USA: Renewed focus on Global Third Party Support for Data Centre Equipments. June ’16 Launch - India & Middle East Operations
- 4. We Are Founded by established professionals with Combined Global I.T. experience 50+ yrs Global Reach... 80+ countries through mix of Direct & Partner Network Envisioned to be a leading Third party, vendor neutral , I.T. support Co. Strong coverage across India… offices and spare locations
- 5. Founders Shailesh Sharma Ft. Laureldale , Florida Director- North America Vijendra Shrivastava Bangalore, India Director- Global Sales • 14+ Years US based IT Professional & Entrepreneur • Director – Enterprise Data, Homes Media Solutions • Co-Founder True Mantra LLC, USA • 17+ Years IT Professional • Global Sourcing specialist • Solution Specialist for Infrastructure services • 16+ Years Diverse Global Experience in Finance & IT • 8 Years Finance, Private Equity/M&A at GE -USA/India • Currently Director, Creative Group : Diversified biz group with focus on IT Solutions, Real Estate, Finance Ravi Churiwala Kolkata, India Director - Finance, Strategy, Global Partnering • I.T. veteran with 27 yrs experience • Specialist solution architect for I.T. Infrastructure • Mentored startups across business verticals Deven Shah Kolkata, India Director - Technology & Operations
- 6. Become a Global Legend in Core I.T. Enterprise Support... ...Securing Sustained Growth and Wellbeing for All Concerned Our Vision
- 7. Enable our client achieve excellence in critical I.T. support through an efficient global delivery model Build a world class, professional team, that puts clients first !! Be a preferred partner and extended arm when it comes to IT support Our Mission
- 8. Both in Letter and Spirit” Every Single Time… “Be True to All Stakeholders The True Mantra Chant
- 9. Global Enterprise IT & Spare Support Global Deployment L2/L3 skills Managed IT services Migration Services Datacentre consulting I.T. Infrastructure & Network Solution Our Expertise
- 10. OEMs / Products Supported
- 11. Our Global Reach INDIA USA UAE Denmark CLATAM SINGAPORE
- 13. Zone Location Local FE FE Response Local Stock Location Spare Response West Mumbai Yes – 2 4 Hours Yes 4 Hours West Pune Yes – 1 4 Hours Yes 4 Hours West Ahmedabad Yes – 3 4 Hours Yes 4 Hours West Vadodara Yes - 1 4 Hours NA 4 Hours South Bangalore Yes – 3 4 Hours Yes 4 Hours South Chennai Yes - 1 4 Hours In Progress NBD South Hyderabad Yes - 1 4 Hours In Progress NBD North Chandigarh Yes – 1 4 Hours In Progress NBD North Delhi Yes – 3 4 Hours Yes 4 Hours North Gurgaon Yes – 1 4 Hours NA 4 Hours North Noida Yes – 1 4 Hours NA 4 Hours East Kolkata Yes – 1 4 Hours Yes 4 Hours FE and Stock Location
- 14. Global Sourcing & Support… Full coverage in 80+ countries ITIL certified support delivery platform Analytic driven world class spare planning and support Multi - Technology, Multi- Platform Multi- Location Custom Solutioning – Flexible Revenue/Support models Why True Mantra? Fix First Policy... Putiing Customers First
- 15. Our Chant Remains “Be True to you… in Letter and Spirit!!” Assured Transparent, Reliable Dealings Our Promise
- 16. THANK YOU
- 17. APPENDIX
- 18. Head Quarter and Regional Structure INDIA & MEA True Mantra Bangalore & Dubai True Mantra Solutions APAC True Mantra Singapore USA True Manta Florida CLATAM True Mantra ( TBD) EUROPE True Mantra Denmark
- 19. India Pakistan Sri Lanka UAE Kuwait Qatar Saudi Arabia Oman Bahrain Russia Ukraine Belarus Kazakhstan Global Territory supported by India-MEA
- 20. Global Territory supported by APAC Singapore China Australia Brunei Hong Kong Indonesia Japan Malaysia New Zealand Philippines Taiwan Thailand Vietnam
- 21. United Kingdom Belgium Bulgaria Croatia Czech Republic Denmark Finland France Germany Hungary Israel Italy Latvia Luxemburg Netherlands Norway Poland Portugal Romania Serbia Slovakia Slovenia Spain Sweden Switzerland Ireland Austria All of Africa Global Territory supported by Denmark
- 22. Argentina Brazil Barbados Chile Colombia El Salvador Guatemala Mexico Panama Peru Venezuela Puerto Rico Dominican Republic Costarica Global Territory Supported by CLATAM
- 23. Global Territory Supported by North America USA Canada
- 24. Various Support Offerings by True Mantra Hardware Service: Server (Dell, IBM, Sun, HP, Fujitsu, Bull SGI); Storage (EMC, Dell, HDS, HP, IBM, Compellent, Overland etc.); Tape handling; End User Desktop Computing Enterprise Service/Solution: OS Support like HP UX, Sun Solaris, Open VMS, IBM AIX and platform support like Super Dome, Alpha Server, Main Frame, I Series, Network Support like Cisco, Juniper, Nortel etc. Service Delivery Options: Global/Country specific Annual Maintenance Contract for Spare, Labor and Skill, T&M, IMAC and complete End computing infrastructure maintenance