IRM_E_14.03.2012
- 1. Quick Solution Delivery Offered by Knowledge IT Industry Wise Solutions Patent & Intellectual Manufacturing Medical & Health care Beauty & care Education Oil and energy Property Industry Industry Industry Industry Industry Electronics Franchising Industry Products Construction Public Utilities Government Industry Industry & Services Industry Knowledge IT Solutions 1. IP Management 2. HR Strategy 3. Incident Response (IPM) Management (HSM) Management (IRM) 4. Emergency Incidence 5. Corporate Governance Management (EIM) Management (CGM) Knowledge IT Products Object Forensic Administration Project Review Manager (OM) Manager (FM) Manager (AM) Manager (PM) Manager (RM) Discovery Workflow Schedule Human Resource Corporate Manager (DM) Manager (WM) Manager (SM) Manager (HRM) Manager (CM) 2012 © Knowledge IT Corporation. All Rights Reserved
- 2. Pick and Use Functions that you Need With any application, you effectively use only 10% of the application. But with Knowledge IT’s SaaS applications, you use only those functions that you need. The Knowledge IT Products Object Forensic Manager (OM) Manager (FM) Review Workflow Manager (RM) Manager (WM) Project Administration Manager (PM) Manager (AM) Human Resource Discovery (RM) Manager (HRM) Manager (DM) Corporate Schedule Manager (CM) Manager (SM) Easy Third Party Software Integration 2012 © Knowledge IT Corporation. All Rights Reserved
- 3. Knowledge IT’s 4 Types of Application Based on Needs & User Demand Knowledge IT offers a variety of SaaS applications which do not require initial investment and installation effort, by providing easy-to-deploy software services at competitive pricing. The applications supports small businesses and large corporations, contributing to increasing effectiveness and reducing expenses. Professional Business Enterprise Ultimate Individuals・SOHO Small and Medium Small and Medium For large companies Personal Offices enterprises or Enterprises or looking for full control or Small Offices Shop owners Enterprise Subcontractors and autonomy Best for individual Suitable for system ranging Ideal for organizations and Highly specialized set of use and smaller from two to multiple users. businesses with large groups. administration tools in an businesses Data access for packaged Security, access privileges as application is ideal for large groups predetermined privilege based. well as functions can be of people in an organization. This Size: 1-5 Users Secure user access. determined by the customer and Ultimate set comes with the freedom Users: 1 person Size： 30 and above set/added per category of users to build a solution view and dig- Users: 2-1000 from Packaged Solution. down feature according to each Size： 50 and above customer’s need. Role based as well Users: 100-1000 as privilege based access control can be set by the Business and above. Size： 100 and above Users: 100 and above 2012 © Knowledge IT Corporation. All Rights Reserved
- 4. Incident Search of Different Types Analyst Login User Login Incident Search Result 2012 © Knowledge IT Corporation. All Rights Reserved.
- 5. Incident Registration User Login 2012 © Knowledge IT Corporation. All Rights Reserved.
- 6. Incident Occurrence Notification Help Desk Manager Login Help Desk manager receive the incident registration alert mail He may also reply along and will assign it to the with any feedback or concerned analyst. suggestion. 2012 © Knowledge IT Corporation. All Rights Reserved.
- 7. Incident List Analyst Login Analyst finds an incident assigned to him 2012 © Knowledge IT Corporation. All Rights Reserved.
- 8. Add Follow Up Analyst Login Analyst can add follow up if required, to convey his message, to user regarding an incident. Different Index Description Form 2012 © Knowledge IT Corporation. All Rights Reserved.
- 9. User Incident List User Login Icon of follow up added by analyst. User finds follow up which was added by analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
- 10. Incident Closure & Notification User Login Analyst Login User may report or give his acknowledgement on incident being resolved or follow up added by analyst. Analyst will find notification of user feedback on follow up via mail. 2012 © Knowledge IT Corporation. All Rights Reserved.
- 11. Incident Modify Analyst Login Lock during modify by any user or analyst. 2012 © Knowledge IT Corporation. All Rights Reserved.
- 12. Incident Copy User Login If the problem occurs again user may copy selected incident to required folder. 2012 © Knowledge IT Corporation. All Rights Reserved.
- 13. On Demand Escalation Multiple escalations with various KPI’s can be set for multiple user. Mail escalated when pre-defined criteria meets. 2012 © Knowledge IT Corporation. All Rights Reserved.