Is it Time to Rethink
       Your Website?

  Farra Trompeter & Rebecca Hume
                         Big Duck

                       May 24, 2012


                                bigducknyc.com
bigducknyc.com
#duckshop
@farra
@bigduck




            bigducknyc.com
Name that Year…




                  bigducknyc.com
1998



       bigducknyc.com
2005



       bigducknyc.com
2004



       bigducknyc.com
1995



       bigducknyc.com
2006



       bigducknyc.com
1996



       bigducknyc.com
1999



       bigducknyc.com
2001



       bigducknyc.com
2003



       bigducknyc.com
2007



       bigducknyc.com
2012



       bigducknyc.com
Quite a journey, huh?!




                     bigducknyc.com
What we’ll be talking about:
•    What’s changed over time
•    Website redesign case studies
•    What makes a good website today
•    Questions & discussion




                                       bigducknyc.com
A great website has…
•    Solid goals and specific audiences
•    Clear navigation and compelling content
•    Brand consistency and engaging design
•    Robust tools for managing content and
     building relationships




                                          bigducknyc.com
A great website in 2012 has…
  Content strategy that’s connected to
   goals and audiences
  Integrated social media to become part
   of a larger, more direct conversation
  Design that creates an experience and
   helps it stand out from the crowd
  New technology considerations for
   viewing and tracking



                                        bigducknyc.com
Case Studies




               bigducknyc.com
Coast Guard
Foundation




              bigducknyc.com
bigducknyc.com
bigducknyc.com
Set goals based on user needs.




                           bigducknyc.com
bigducknyc.com
Organize content and test.




                             bigducknyc.com
Detail page content & type.




                              bigducknyc.com
Develop wireframes & design.




                          bigducknyc.com
Design page templates.




                         bigducknyc.com
Launch and update.




                     bigducknyc.com
bigducknyc.com
New York
Peace Institute




                  bigducknyc.com
bigducknyc.com
Positioning & Personality
“the go-to team for mediation and
conflict response”
•    Urban          •    Expert
•    Friendly       •    Responsive
•    Fearless       •    Robust
•    Passionate     •    Dynamic
•    Inclusive      •    Adept




                                      bigducknyc.com
CONFLICT
HAPPENS.
YOUR DISPUTE
WON’T RESOLVE
ITSELF.                                                                 LET US GET IN THE MIDDLE.



                MEDIATION HELPS YOU GET
                WHAT YOU NEED, WHETHER
                IT’S A FINANCIAL SETTLEMENT,
                A WAY TO SEE EYE-TO-EYE
                WITH A LOVED ONE, OR JUST
                A CHANCE TO BE HEARD.




                                         LET US GET IN THE MIDDLE.
                                         WWW.NYPEACE.ORG




                                                      RITA RESOLUTION
                                                      MEDIATOR




                                                      346 BROADWAY, SUITE 400W
                                                      NEW YORK, NY 10013
                                                      T: 212.333.2222 X11
                                                      F: 212.333.2220
                                                      RRESOLUTION@NYPEACE.ORG




                                                                        MANHATTAN MEDIATION CENTER        BROOKLYN MEDIATION CENTER                              WWW.NYPEACE.ORG
                                                                        346 BROADWAY, SUITE 400W          210 JORALEMON STREET, SUITE 618
                                                                        NEW YORK, NY 10013                BROOKLYN, NY 11201
                                                                        T: 212.577.1740 F: 212.577.1748   T: 718.834.6671 F: 718.834.6681   FORMERLY SAFE HORIZON MEDIATION PROGRAM




                                                                                                                                                                                      bigducknyc.com
Identify audiences.




                      bigducknyc.com
Set website goals.
•  Provide key information for visitors.
•  Demonstrate legitimacy & expertise.




                                           bigducknyc.com
Prioritize & organize content.




                             bigducknyc.com
Develop wireframes & design.




                          bigducknyc.com
bigducknyc.com
bigducknyc.com
So…
is it time to rethink
your website?




                        bigducknyc.com
Goals & Audiences




                    bigducknyc.com
bigducknyc.com
Content & Structure




                      bigducknyc.com
bigducknyc.com
Design




         bigducknyc.com
bigducknyc.com
Technology




             bigducknyc.com
bigducknyc.com
You’ve launched a new site.
Now what?




                              bigducknyc.com
You’ve launched a new site.
Now what?
1. Monitor: Are you meeting your goals?
  •  Review stats monthly.
  •  Send a survey.
  •  Conduct interviews or user tests.




                                          bigducknyc.com
You’ve launched a new site.
Now what?
2. Stay disciplined: Are you saying no?
  •  Only make updates that match your goals.
  •  Ask: Does my audience want this?
  •  Follow a content strategy.




                                           bigducknyc.com
You’ve launched a new site.
Now what?
3. Keep it relevant: What’s new out there?
  •  Consider new tools. (Pinterest, etc.)
  •  Look for changes in your audience’s
     expectations or needs.
  •  Review your organization’s broader goals
     and plans.




                                            bigducknyc.com
Volunteers?




              bigducknyc.com
Resources




            bigducknyc.com
Resources
•    “Is it time to rethink your website?” diagnostic tool:
     http://www.bigducknyc.com/blog
•    Coast Guard Foundation and New York Peace
     Institute case studies:
     http://www.bigducknyc.com
•    4 tips to keep your website ahead of
     the curve in 2012:
     http://on.mash.to/yVQnfl
•    Boston University Center for Digital Imaging Arts:
     Website practicum grants:
     http://www.cdiabu.com/practicum



                                                        bigducknyc.com
Contact Farra
   farra@bigducknyc.com
   twitter.com/farra
   linkedin.com/in/farra
   slideshare.net/farra




                           bigducknyc.com
Contact Rebecca
   rebecca@bigducknyc.com
   linkedin.com/in/rebeccaaviva




                                  bigducknyc.com
Contact Big Duck
   bigducknyc.com
   bigducknyc.com/blog
   facebook.com/bigduck
   twitter.com/bigduck




                          bigducknyc.com
Upcoming Workshops
6/27:
Bagels at Big Duck: Writing for the Web
7/24:
Wine and Cheese at Big Duck: Advanced Social
Media
http://www.bigducknyc.com/resources/workshops




                                                bigducknyc.com
Thanks!




     bigducknyc.com

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Is It Time to Rethink Your Website?

  • 1. Is it Time to Rethink Your Website? Farra Trompeter & Rebecca Hume Big Duck May 24, 2012 bigducknyc.com
  • 3. #duckshop @farra @bigduck bigducknyc.com
  • 4. Name that Year… bigducknyc.com
  • 5. 1998 bigducknyc.com
  • 6. 2005 bigducknyc.com
  • 7. 2004 bigducknyc.com
  • 8. 1995 bigducknyc.com
  • 9. 2006 bigducknyc.com
  • 10. 1996 bigducknyc.com
  • 11. 1999 bigducknyc.com
  • 12. 2001 bigducknyc.com
  • 13. 2003 bigducknyc.com
  • 14. 2007 bigducknyc.com
  • 15. 2012 bigducknyc.com
  • 16. Quite a journey, huh?! bigducknyc.com
  • 17. What we’ll be talking about: •  What’s changed over time •  Website redesign case studies •  What makes a good website today •  Questions & discussion bigducknyc.com
  • 18. A great website has… •  Solid goals and specific audiences •  Clear navigation and compelling content •  Brand consistency and engaging design •  Robust tools for managing content and building relationships bigducknyc.com
  • 19. A great website in 2012 has…   Content strategy that’s connected to goals and audiences   Integrated social media to become part of a larger, more direct conversation   Design that creates an experience and helps it stand out from the crowd   New technology considerations for viewing and tracking bigducknyc.com
  • 20. Case Studies bigducknyc.com
  • 21. Coast Guard Foundation bigducknyc.com
  • 24. Set goals based on user needs. bigducknyc.com
  • 26. Organize content and test. bigducknyc.com
  • 27. Detail page content & type. bigducknyc.com
  • 28. Develop wireframes & design. bigducknyc.com
  • 29. Design page templates. bigducknyc.com
  • 30. Launch and update. bigducknyc.com
  • 32. New York Peace Institute bigducknyc.com
  • 34. Positioning & Personality “the go-to team for mediation and conflict response” •  Urban •  Expert •  Friendly •  Responsive •  Fearless •  Robust •  Passionate •  Dynamic •  Inclusive •  Adept bigducknyc.com
  • 35. CONFLICT HAPPENS. YOUR DISPUTE WON’T RESOLVE ITSELF. LET US GET IN THE MIDDLE. MEDIATION HELPS YOU GET WHAT YOU NEED, WHETHER IT’S A FINANCIAL SETTLEMENT, A WAY TO SEE EYE-TO-EYE WITH A LOVED ONE, OR JUST A CHANCE TO BE HEARD. LET US GET IN THE MIDDLE. WWW.NYPEACE.ORG RITA RESOLUTION MEDIATOR 346 BROADWAY, SUITE 400W NEW YORK, NY 10013 T: 212.333.2222 X11 F: 212.333.2220 RRESOLUTION@NYPEACE.ORG MANHATTAN MEDIATION CENTER BROOKLYN MEDIATION CENTER WWW.NYPEACE.ORG 346 BROADWAY, SUITE 400W 210 JORALEMON STREET, SUITE 618 NEW YORK, NY 10013 BROOKLYN, NY 11201 T: 212.577.1740 F: 212.577.1748 T: 718.834.6671 F: 718.834.6681 FORMERLY SAFE HORIZON MEDIATION PROGRAM bigducknyc.com
  • 36. Identify audiences. bigducknyc.com
  • 37. Set website goals. •  Provide key information for visitors. •  Demonstrate legitimacy & expertise. bigducknyc.com
  • 38. Prioritize & organize content. bigducknyc.com
  • 39. Develop wireframes & design. bigducknyc.com
  • 42. So… is it time to rethink your website? bigducknyc.com
  • 43. Goals & Audiences bigducknyc.com
  • 45. Content & Structure bigducknyc.com
  • 47. Design bigducknyc.com
  • 49. Technology bigducknyc.com
  • 51. You’ve launched a new site. Now what? bigducknyc.com
  • 52. You’ve launched a new site. Now what? 1. Monitor: Are you meeting your goals? •  Review stats monthly. •  Send a survey. •  Conduct interviews or user tests. bigducknyc.com
  • 53. You’ve launched a new site. Now what? 2. Stay disciplined: Are you saying no? •  Only make updates that match your goals. •  Ask: Does my audience want this? •  Follow a content strategy. bigducknyc.com
  • 54. You’ve launched a new site. Now what? 3. Keep it relevant: What’s new out there? •  Consider new tools. (Pinterest, etc.) •  Look for changes in your audience’s expectations or needs. •  Review your organization’s broader goals and plans. bigducknyc.com
  • 55. Volunteers? bigducknyc.com
  • 56. Resources bigducknyc.com
  • 57. Resources •  “Is it time to rethink your website?” diagnostic tool: http://www.bigducknyc.com/blog •  Coast Guard Foundation and New York Peace Institute case studies: http://www.bigducknyc.com •  4 tips to keep your website ahead of the curve in 2012: http://on.mash.to/yVQnfl •  Boston University Center for Digital Imaging Arts: Website practicum grants: http://www.cdiabu.com/practicum bigducknyc.com
  • 58. Contact Farra farra@bigducknyc.com twitter.com/farra linkedin.com/in/farra slideshare.net/farra bigducknyc.com
  • 59. Contact Rebecca rebecca@bigducknyc.com linkedin.com/in/rebeccaaviva bigducknyc.com
  • 60. Contact Big Duck bigducknyc.com bigducknyc.com/blog facebook.com/bigduck twitter.com/bigduck bigducknyc.com
  • 61. Upcoming Workshops 6/27: Bagels at Big Duck: Writing for the Web 7/24: Wine and Cheese at Big Duck: Advanced Social Media http://www.bigducknyc.com/resources/workshops bigducknyc.com
  • 62. Thanks! bigducknyc.com