ISO/IEC 17025:2017 Required documentation

Documentation Requirements “ISO/IEC-
17025:2017”
3/17/2018 Prepared by: Mohamed Salama
Page 1 of 10 This document authorized to use by SLC company only
Clause Document
No. Requirement P R O
4 General requirements
4.1 Impartiality
4.1.4 The laboratory shall identify risks to its impartiality on an on-going
basis. This shall include those risks that arise from its activities, or from
its relationships, or from the relationships of its personnel. However,
such relationships do not necessarily present a laboratory with a risk to
impartiality.
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4.1.5 If a risk to impartiality is identified, the laboratory shall be able to
demonstrate how it eliminates or minimizes such risk.
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4.2 Confidentiality
4.2.1 The laboratory shall be responsible, through legally enforceable
commitments, for the management of all information obtained or
created during the performance of laboratory activities. The laboratory
shall inform the customer in advance, of the information it intends to
place in the public domain. Except for information that the customer
makes publicly available, or when agreed between the laboratory and the
customer (e.g. for the purpose of responding to complaints), all other
information is consider proprietary information and shall be regarded as
confidential.
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5 Structural requirements
5.1 The laboratory shall be a legal entity, or a defined part of a legal entity,
that is legally responsible for its laboratory activities.
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5.3 The laboratory shall define and document the range of laboratory
activities for which it conforms with this document. The laboratory shall
only claim conformity with this document for this range of laboratory
activities, which excludes externally provided laboratory activities on an
ongoing basis.
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5.5 a) The laboratory shall: “define the organization and management
structure of the laboratory, its place in any parent organization, and the
relationships between management, technical operations and support
services.
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6 Resource requirements
6.2 Personnel
6.2.2 The laboratory shall document the competence requirements for each
function influencing the results of laboratory activities, including
requirements for education, qualification, training, technical knowledge,
skills and experience.
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6.2.5 The laboratory shall have procedure(s) and retain records for: ☒ ☒ ☐

Documentation Requirements “ISO/IEC-17025:2017”
Page 2
Clause Document
a) Determining the competence requirements;
b) Selection of personnel;
c) Training personnel;
d) Supervision of personnel;
e) Authorization of personnel;
f) Monitoring of competence of personnel.
6.3 Facilities and environmental conditions
6.3.2 The requirements for facilities and environmental conditions necessary
for the performance of the laboratory activities shall be documented.
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6.3.3 The laboratory shall monitor, control and record environmental
conditions in accordance with relevant specifications, methods or
procedures or where they influence the validity of the results.
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6.4 Equipment
6.4.3 The laboratory shall have a procedure for handling, transport, storage,
use and planned maintenance of equipment in order to ensure proper
functioning and to prevent contamination or deterioration.
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6.4.4 The laboratory shall verify that equipment conforms to specified
requirements before being placed or returned into service.
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6.4.7 The laboratory shall establish a calibration program, which shall be
reviewed and adjusted as necessary in order to maintain confidence in
the status of calibration.
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6.4.10 When intermediate checks are necessary to maintain confidence in the
performance of the equipment, these checks shall be carried out
according to a procedure.
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6.4.13 Records shall be retained for equipment which can influence laboratory
activities. The records shall include the following, where applicable:
a) The identity of equipment, including software and firmware
version;
b) The manufacturer’s name, type identification, and serial number
or other unique identification;
c) Evidence of verification that equipment conforms with specified
requirements;
d) The current location;
e) Calibration dates, results of calibrations, adjustments, acceptance
criteria, and the due date of the next calibration or the calibration
interval;
f) Documentation of reference materials, results, acceptance
criteria, relevant dates and period of validity;
g) The maintenance plan maintenance carried out to date, where
relevant to the performance of the equipment;
h) Details of any damage, malfunction, modification to, or repair of,
the equipment.
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Clause Document
6.5 Metrological traceability
6.5.1 The laboratory shall establish and maintain metrological traceability of
its measurement results by means of a documented unbroken chain of
calibrations, each contributing to the measurement uncertainty, linking
them to an appropriate reference.
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6.5.3 When metrological traceability to SI units is not technically possible, the
laboratory shall demonstrate metrological traceability to an
appropriate reference, e.g.
a) Certified values of certified reference materials provided by a
competent procedure;
b) Results of reference measurement procedures, specified methods
or consensus standards that are clearly described and accepted
as providing measurement results fit for their intended use and
ensured by suitable comparison.
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6.6 Externally provided products and services
6.6.2 The laboratory shall have a procedure and retain records for:
a) Defining reviewing and approving the laboratory’s requirements
for externally provided products and services;
b) Defining the criteria for evaluation, selection, monitoring of
performance and re-evaluation of the external providers;
c) Ensuring that externally provided products and services conform
to the laboratory’s established requirements, or when applicable,
to the relevant requirements of this document, before they are
used or directly provided to the customer;
d) Taking many actions arising from evaluations, monitoring of
performance and re-evaluations of the external providers.
☒ ☒ ☐
7 Process requirements
7.1 Review of requests, tenders and contracts
7.1.1 The laboratory shall have a procedure for the review of requests,
tenders and contracts. The procedure shall ensure that:
a) The requirements are adequately defined, documented and
understood;
b) The laboratory has the capability and resources to meet the
requirements;
c) Where external providers are used, the requirements of 6.6 are
applied and the laboratory advises the customer of the specific
laboratory activities to be performed by the external provider and
gains the customer’s approval.
d) The appropriate methods or procedures are selected and are
capable of meeting the customers’ requirements.
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7.1.8 Records of reviews, including any significant changes, shall be retained.
Records shall also be retained of pertinent discussions with a customer
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Clause Document
relating to the customer’s requirements or the results of the laboratory
activities.
7.2 Selection, verification and validation of methods
7.2.1 Selection and verification of methods
7.2.1.2 All methods, procedures and supporting documentation, such as
instructions, standards, manuals and reference data relevant to the
laboratory activities, shall be kept up to date and shall be made readily
available to personnel (see 8.3).
The laboratory shall ensure that it uses the latest valid version of a
method unless it is not appropriate or possible to do so. When necessary,
the application of the method shall be supplemented with additional
details to ensure consistent application.
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7.2.1.5 The laboratory shall verify that it can properly perform methods before
introducing them by ensuring that it can achieve the required
performance. Records of the verification shall be retained. If the method
is revised by the issuing body, verification shall be repeated to the extent
necessary.
☐ ☒ ☐
7.2.1.6 When method development is required, this shall be a planned activity
and shall be assigned to competent personnel equipped with adequate
resources. As method development procedures, periodic review shall be
carried out to confirm that the needs of customer are still being fulfilled.
Any modifications to the development plan shall be approved and
authorized.
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7.2.1.7 Deviations form methods for all laboratory activities shall occur only if
the deviation has been documented, technically justified, authorized,
and accepted by the customer.
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7.2.2 Validation of methods
7.2.2.4 The laboratory shall retain the following records of validation:
a) The validation procedure used;
b) Specification of the requirements;
c) Determination of the performance characteristics of the method;
d) Results obtained;
e) A statement on validity of the method, detailing its fitness for the
intended use.
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7.3 Sampling
7.3.1 The laboratory shall have a sampling plan and method when it carries
out sampling of substances, materials or products for subsequent testing
or calibration. The sampling method shall address the factors to be
controlled to ensure the validity of subsequent testing or calibration
results. The sampling plan and method shall be available at the site
where sampling is undertaken. Sampling plans shall, whenever
responsible, be based on appropriate statistical methods.
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Clause Document
7.3.3 The laboratory shall retain records of sampling data that forms part of
the testing or calibration that is undertaken. These records shall include,
where relevant:
a) Reference to the sampling method used;
b) Date and time of sampling;
c) Data to identify and describe the sample (e.g. number, amount,
name);
d) Identification of the personnel performing sampling;
e) Identification of the equipment used;
f) Environmental or transport conditions;
g) Diagrams or other equivalent means to identify the sampling
location when appropriate;
h) Deviations, additions to or exclusions from the sampling method
and sampling plan.
☐ ☒ ☐
7.4 Handling of test or calibration items
7.4.1 The laboratory shall have a procedure for the transportation, receipt,
handling, protection, storage, retention, and disposal or return of test or
calibration items, including all provisions necessary to protect the
integrity of the test or calibration item, and to protect the interests of the
laboratory and the customer. Precautions shall be taken to avoid
deterioration, contamination, loss or damage to the item during
handling, transporting, storing/waiting, and preparation for, testing or
calibration. Handling instructions provided with the item shall be
followed.
☒ ☐ ☐
7.4.2 The laboratory shall have a system for the unambiguous identification of
test or calibration items. The identification shall be retained while the
item is under the responsibility of the laboratory. The system shall
ensure that items will not be confused physically or when referred to in
records or other documents. The system shall, if appropriate,
accommodate a sup-division of an item or groups of items and the
transfer of items.
☐ ☐ ☒
7.4.3 Upon receipt of the test or calibration item, deviations from specified
conditions shall be recorded. When there is doubt the suitability of an
item for test or calibration, or when an item dose not conform to the
description provided, the laboratory shall consult the customer for
further instructions before proceeding and shall record the results of
this consultation. When the customer requires the item to be tested or
calibrated acknowledging a deviation from specified conditions, the
laboratory shall include a disclaimer in the report indicating which
results may be affected by the deviation.
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Clause Document
7.4.4 When items need to be stored or conditioned under specified
environmental conditions, these conditions shall be maintained,
monitored and recorded.
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7.5 Technical records
7.5.1 The laboratory shall ensure that technical records for each laboratory
activity contain the results, report and sufficient information to facilitate,
if possible, identification of factors affecting the measurement result and
its associated measurement uncertainty and enable the repetition of the
laboratory activity under conditions as close as possible to the original.
The technical records shall include the date and the identity of personnel
responsible for each laboratory activity and for checking data and
results. Original observations, data and calculations shall be recorded at
the time they are made and shall be identifiable with the specific task.
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7.5.2 The laboratory shall ensure that amendments to technical records can
be tracked to previous versions or to original observations. Both the
original and amended data and files shall be kept, including the data of
alteration, an indication of the altered aspects and the personnel
responsible for the alterations.
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7.6 Evaluation of measurement uncertainty
7.6.2 A laboratory performing calibrations, including of its own equipment,
shall evaluate the measurement uncertainty for all calibration.
☐ ☒ ☐
7.6.3 A laboratory performing testing shall evaluate measurement
uncertainty. Where the test method precludes rigorous evaluation of
measurement uncertainty, an estimation shall be made based on an
understanding of the theoretical principles or practical experience of the
performance of the method.
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7.7 Ensuring the validity of results
7.7.1 The laboratory shall have a procedure for monitoring the validity of
results. The resulting data shall be recorded in such a way that trends
are detectable and, where practicable, statistical techniques shall be
applied to review the results. This monitoring shall be planned and
reviewed and shall include, where appropriate, but not be limited to:
a) Use of reference materials or quality control materials;
b) Use of alternative instrumentation that has been calibrated to
provide traceable results;
c) Functional check(s) of measuring and testing equipment;
d) Use of check or working standards with control charts, where
applicable;
e) Intermediate checks on measuring equipment.
f) Replicate tests or calibrations using the same or different
methods;
g) Retesting or recalibration of retained items;
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h) Correlation of results for different characteristics of an item;
i) Review of reported results;
j) Intra-laboratory comparisons;
k) Testing of blind samples.
7.7.2 The laboratory shall monitor its performance by comparison with results
of other laboratories, where available and appropriate. This monitoring
shall be planned and reviewed and shall include, but not be limited to,
either or both of the following:
a) Participation in proficiency testing;
b) Participation in inter-laboratory comparisons other than
proficiency testing.
☐ ☐ ☒
7.7.3 Data from monitoring activities shall be analyzed, used to control, if
applicable, improve the laboratory’s activities. If the results of the
analysis of data from monitoring activities are found to be outside pre-
defined criteria, appropriate action shall be taken to prevent incorrect
results from being reported.
☐ ☒ ☐
7.8 Reporting of results
7.8.6 Reporting statements of conformity
7.8.6.1 When a statement of conformity to a specification or standard is
provided, the laboratory shall document the decision rule employed,
taking into account the level of risk (such as false accept and false reject
and statistical assumptions) associated with the decision rule employed
and apply the decision rule.
☐ ☐ ☒
7.8.7 Reporting opinions and interpretations
7.8.7.1 When opinions and interpretations are expressed, the laboratory shall
ensure that only personnel authorized for the expression of opinions and
interpretations releases the respective statement. The laboratory shall
document the basis upon which the opinions and interpretations have
been made.
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7.8.7.3 When opinions and interpretations are directly communicated by
dialogue with the customer, a record of the dialogue shall be retained.
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7.9 Complaints
7.9.1 The laboratory shall have a documented process to receive, evaluate and
make decisions on complaints.
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7.9.7 Whenever possible, the laboratory shall give formal notice of the end of
the complaint handling to the complainant.
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7.10 Nonconforming work
7.10.1 The laboratory shall have a procedure that shall be implemented when
any aspect of its laboratory activities or results of this work do not
conform to its own procedures or the agreed requirements of the
customer (e.g. equipment or environmental conditions are out of
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Clause Document
specified limits, results of monitoring fail to meet specified criteria). The
procedure shall ensure that:
a) The responsibilities and authorities for the management of
nonconforming work are defined;
b) Actions (including halting or repeating of work and withholding
of reports, as necessary) are based upon the risk levels
established by the laboratory;
c) An evaluation is made of the significance of the nonconforming
work, including an impact analysis on previous results;
d) A decision is taken on the acceptability of the nonconforming
work.
e) Where necessary, the customer is notified and work is recalled;
f) The responsibility for authorizing the resumption of work is
defined.
7.10.2 The laboratory shall retain records of nonconforming work and actions
as specified in 7.10.1, bullets b) to f)
☐ ☒ ☐
7.11 Control of data and information management
7.11.2 The laboratory information management system(s) used for the
collection, processing, recording, reporting, storage or retrieval of data
shall be validated for functionality, including the proper functioning of
interfaces within the laboratory information management system(s) by
the laboratory before introduction. Whenever there are any changes,
including laboratory software configuration or modifications to
commercial off-the-shelf software, they shall be authorized,
documented and validated before implementation.
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7.11.3
e)
The laboratory information management system(s) shall:
e) Include recording system failures and the appropriate
immediate and corrective actions.
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8 Management system requirements
8.2 Management system documentation (Option A)
8.2.1 Laboratory management shall establish, document, and maintain
policies and objectives for the fulfilment of the purposes of this
document and shall ensure that the policies and objectives are
acknowledged and implemented at all levels of the laboratory
organization.
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8.2.3 Laboratory management shall provide evidence of commitment to the
development and implementation of the management system and to
continually improving its effectiveness.
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8.5 Actions to address risks and opportunities (Option A)
8.5.2 The laboratory shall plan:
a) Actions to address these risks and opportunities;
b) How to:
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• Integrate and implement the actions into its management
system;
• Evaluate the effectiveness of these actions.
8.6 Improvement (Option A)
8.6.1 The laboratory shall identify and select opportunities for improvement
and implement any necessary actions.
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8.6.2 The laboratory shall seek feedback, both positive and negative, from its
customers. The feedback shall be analyzed and used to improve the
management system, laboratory activities and customer service.
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8.7 Corrective action (Option A)
8.7.3 The laboratory shall retain records as evidence of:
a) The nature of the nonconformities, cause(s) and any subsequent
actions taken;
b) The results of any corrective action.
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8.8 Internal audits (Option A)
8.8.2 a) The laboratory shall:
a) Plan, establish, implement and maintain an audit program
including the frequency, methods, responsibilities, planning
requirements and reporting, which shall take into consideration
the importance of the laboratory activities concerned, changes
affecting the laboratory, and the results of previous audit.
☐ ☐ ☒
8.8.2 e) The laboratory shall:
e) Retain records as evidence of the implementation of the audit
program and the audit results.
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8.9 Management reviews (Option A)
8.9.2 The inputs to management review shall be recorded and shall include
information related to the following:
a) Changes in internal and external issues that are relevant to the
laboratory;
b) Fulfilment of objectives;
c) Suitability of policies and procedures;
d) Status of actions from previous management reviews;
e) Outcome of recent internal audits;
f) Corrective actions;
g) Assessments by external bodies;
h) Changes in the volume and type of the work or in the range of
laboratory activities;
i) Customer and personnel feedback;
j) Complaints;
k) Effectiveness of any implemented improvements;
l) Adequacy of resources;
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m) Results of risk identification;
n) Outcomes of the assurance of the validity of results; and
o) Other relevant factors, such as monitoring activities and training.
8.9.3 The outputs from the management review shall record all decisions and
actions related to at least:
a) The effectiveness of the management system and its processes;
b) Improvement of the laboratory activities related to the fulfilment
of the requirements of this document;
c) Provision of required resources;
d) Any need for change.
☐ ☒ ☐
Documents could be:
1. Procedure “as in procedure or standard operating procedure SOP”.
2. Records “forms used for record data during lab activities of daily work”.
3. Others “could be plan, program or any other document needed to address specific
requirement not as process or records”

ISO/IEC 17025:2017 Required documentation

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ISO/IEC 17025:2017 Required documentation