IT and Business Alignment - Mapping the Physical, Virtual and Business Worlds
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This document discusses Novell's Business Service Management (BSM) and Configuration Management Database (CMDB) solutions. BSM allows IT to provide a service-oriented view of the IT infrastructure aligned to business needs, measuring real-time operations and control. The CMDB integrates with BSM for end-to-end management through automated reconciliation of configuration items. Novell's solutions visualize services, integrate data through adapters, and demonstrate capabilities like dashboard reporting and database integration.
IT and Business Alignment - Mapping the Physical, Virtual and Business Worlds
- 1. IT and Business Alignment Mapping Physical, Virtual and Business Worlds Complexity Presented Simply, Aligned to Business Tobin Isenberg Phil Schwartz Director Product Management Technical Sales Specialist tisenberg@novell.com pschwartz@novell.com
- 2. Overview What Is BSM? Architecture Service Modeling Visualization 2 © Novell, Inc. All rights reserved.
- 3. Common Concerns How are my services? How do I reduce downtime? How do I analyze change impact? How do I ensure compliance? End-to-End Configuration Management Management Availability Performance CMS Service Mapping Service Levels CMDB 3 © Novell, Inc. All rights reserved.
- 4. Novell Data Center Solutions ® 4 © Novell, Inc. All rights reserved.
- 5. Data Center Business Service Management Business Service Management – Enables IT to provide a service view of the infrastructure aligned to the business measuring real-time operations, while providing control over the infrastructure. Operating Controlling 5 © Novell, Inc. All rights reserved.
- 6. Data Center Business Service Management/Overview - How Does it Work? Visualize Browser Based Java-based Web 2.0 Client End-to-End Management Dashboards Configuration Management End-to-end Management Configuration Management Novell Business Novell Business Novell Business Model and Analyze ® Novell Service Manager ™ Service Level Manager ™ myCMDB ™ CMDB360 ™ Intelligent Service Model Data Center Order Processing Data Base Web Services LAN Business Metrics Generated Revenue Inventory Transaction Volume Federation Integrate Management Performance Management Problem Virtual Data Release Configuration 3rd Party CMDB Trans Value Technology Trans Volume Trans Value Discovery Open Source Incident Change Asset Metrics Facility Trans Volume 6 © Novell, Inc. All rights reserved.
- 7. Alignment Organizing and Federating Data • Out of the box configurable adapters to commonly used products (helpdesk, management systems, etc). • Drag and drop configurable integrations with common databases (SQL, Sybase, Oracle, etc). Why does this matter? • BSM – End to end management requires tight integrations in order to correlate critical alarms to service offerings. • CMDB – Requires tight integrations to maintain CI's in an automated manner. 7 © Novell, Inc. All rights reserved.
- 8. Alignment Visualizing the Services Dashboards Configuration Operations 8 © Novell, Inc. All rights reserved.
- 9. Demonstration Summary • Adapters – Adapters and Recon Adapter Overview • Database - How to pull data out of databases • Reconciliation - Automated reconciliation 9 © Novell, Inc. All rights reserved.
- 10. Let's Put It All Together Demonstration Questions and Answers 10 © Novell, Inc. All rights reserved.
- 12. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.