It Consulting & Services - Black Basil Technologies
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The document presents a profile of a software consulting company focused on technological innovation and disruption across various sectors, including healthcare and real estate. It details their services in AI, machine learning, cloud, and hyperautomation, along with case studies demonstrating successful implementations and improvements in efficiency and lead generation. The company's goal is to utilize technology to unlock growth and enhance business value through automation and data strategy.
It Consulting & Services - Black Basil Technologies
- 2. • Our Leadership team contributed to envisioning the new DIGITAL India technical innovations. They were part of team of subject matter experts, providing consulting and implementation services and working with complex federal, state, public and private sector organizations. • Disruption by way of technical excellence is in our DNA. • Our team of talented, experienced, certified engineers and Industry partnerships enables us to provide world-class technology solutions in line with best practices. • We are a software consulting company providing services to clients across geographies in Data Engineering, AI/ML, Cloud & DevOps, Platform Engineering, and Process Hyper automation. • Contributing to Intellectual property development is our key tenet. We have contributed to open-source projects in Automatic Speech Recognition. • Our team believes in meaningful disruption that can aid businesses in getting maximum value in solving their customer’s core challenges and raising the bar for the competition. AboutUs Purpose : To use our technological strength to unlock growth through disruptive innovation. 2
- 4. OurOfferings Consulting, Design, Implementation, Support and long-term managed services 4
- 5. HyperAutomation–ServicesandPlatform 5 Certified Partnerships with Proc ess disc overy involves using mac hine learning algorithms to analyze and identify proc esses suitable for automation. PROCESS DISCOVERY AIRA COM IDOR Using mac hine learning algorithms to extrac t data from unstruc tured doc uments suc h as invoic es, c ontrac ts, and rec eipts. INTELLIGENT DOCUMENT PROCESSING Using natural language proc essing and mac hine learning to automate c ustomer servic e interac tions and provide personalized c ustomer assistanc e. CHATBOTS AND VIRTUAL ASSISTANTS Automating end-to-end business proc esses, from data c ollec tion to reporting. BUSINESS PROCESS MANAGEMENT Using automation to integrate systems & applic ations and manage APIs to enable seamless data exc hange and c ollaboration. INTEGRATION AND API MANAGEMENT This involves using automation to ensure data sec urity and c omplianc e w ith regulations suc h as GDPR and HIPAA. SECURITY AND COMPLIANCE Certified Partnerships
- 6. Data-Services 6 Business Transformation: Embed D&A into business strategy and c onnec ted data to business value w ith data maturity assessment and a roadmap to data monetization. Data M odernization: Build a resilient and sc alable data infrastruc ture that leverages new tec hnologies and inc reases business agility. AI and Analytics Consulting: Assess the readiness of data, prioritize c omplex AI use c ases and expedite ML model deployment to deliver higher value. DATA STRATEGY Data mesh: Domain Ow nership, Data as produc t, Self Servic e data platform, Federated c omputational governanc e. Data Lake Data Lakehouse Fast Data (Real-time data streams) DATA ARCHITECTURE Data Pipelines: CD4 ML/ ML engineering (MLOps): St rengthen your ML mo del lifec yc le management Intelligent prod uc t s: Data plat fo rms: Data Lifec yc le: ac c elerat e time to business value fo r AI projec ts. DataOps: Effec tive enterprise data manag ement and go vernanc e to reduc e dow ntime and mit ig ate data risks. Leverage o ur proven Dat aOps servic es to exp erienc e hig h availability, CI-CD pipelines, testing, and monitoring o f enterprise d ata operat ions. Data Quality Data go vernanc e DATA ENGINEERING
- 7. AI/ML 7 PREDICTIVE ANALYTICS NATURAL LANGUAGE PROCESSING (NLP) Using mac hine learning algo rithms t o rec o mmend pro duc t s, servic es, o r c ontent to users b ased o n their preferenc es and behavior. RECOMMENDER SYSTEMS Using mac hine learning algorithms to analyze data and make predic tions about future events or trends. Using mac hine learning to understand and analyze human language, inc luding speec h rec ognition, sentiment analysis, and text c lassific ation. Using natural language proc essing to c reate c hatbots and virtual assistants that c an interac t w ith humans, answ er questions, and perform tasks. Using AI to c reate intelligent robots that c an perform c omplex tasks in various industries, from manufac turing to healthc are. Using mac hine learning to analyze and understand visual data, suc h as images and videos. COMPUTER VISION ROBOTICS CHATBOTS AND VIRTUAL ASSISTANTS Using mac hine learning t o detec t fraudulent behavior and prevent financ ial losses. Using mac hine learning algorithms to identify unusual pat terns or events in data, w hic h c an help det ec t sec urity threat s o r prevent equipment failure. FRAUD DETECTION ANOMALY DETECTION
- 8. DevOps 8 CONTINUOUS INTEGRATION AND CONTINUOUS DELIVERY (CI/ CD) using automation to build, test, and deploy softw are quic kly and reliably. using c ode to automate the provisioning and management of infrastruc ture, suc h as servers and netw orks. INFRASTRUCTURE AS CODE (IAC) using tools to monitor the performanc e and health of softw are and infrastruc ture, and logging to trac k events and troubleshoot issues. MONITORING AND LOGGING using automation to manage the c onfiguration of softw are and infrastruc ture, ensuring c onsistenc y and reduc ing errors. CONFIGURATION MANAGEMENT inc orporating sec urity prac tic es into the DevOps w orkflow , suc h as c ontinuous sec urity testing and c ode review s. SECURITY using tools and proc esses to improve c ollaboration and c ommunic ation betw een development and operations teams. COLLABORATION AND COMMUNICATION applying agile and lean princ iples to DevOps prac tic es to improve effic ienc y and quality. AGILE AND LEAN METHODOLOGIES
- 9. ApplicationDevelopment 9 ENTERPRISE APPLICATION DEVELOPMENT c reating c ustom applic ations for large organizations w ith c omplex requirements. c reating applic ations that are hosted on c loud infrastruc ture, suc h as AW S, Azure, or Google Cloud CLOUD APPLICATION DEVELOPMENT c reating applic ation programming interfac es (APIs) that enable different softw are applic ations to c ommunic ate w ith eac h other. API DEVELOPMENT c reating w eb-based applic ations that c an be ac c essed via a w eb brow ser, using programming languages suc h as HTML, CSS, and JavaSc ript. WEB DEVELOPMENT c reating applic ations spec ific ally for mobile devic es, suc h as smartphones and tablets, for both iOS and Android platforms. MOBILE APP DEVELOPMENT integrating applic ation development w ith DevOps prac tic es to automate and streamline the development and deployment proc ess. DEVOPS INTEGRATION c reating applic ations that c an be installed and run on desktop c omputers, using languages suc h as Java, Python, or C# . DESKTOP APP DEVELOPMENT
- 11. Hyperautomation Post Acute Care Industry 11 T H I S C O M P A N Y I S W O R K I N G T O E L I M I N A T E 2 0 0 , 0 0 0 M A N U A L H O U R S A Y E A R S P E N T O N A D M I N I S T R A T I V E W O R K . Challenge UiPath in use with the following limitations : • No automatic recovery is built-in in workflows rendering them non-resilient. • The solution becomes costlier as you scale. • Tech Leads and Architects must think about the scale of each workflow implementation individually as it is not automatic. • The reusability of developed workflows needs to be there. • Developer experience could be better, and the Vendor partnership model is challenging. Solution Black Basil Technologies Team built a new-age platform that : • Used event-driven architecture. • Accelerated the development of new workflows and allowed the reuse of process components for multiple workflows, thereby saving costs and quicker rollouts. • The platform comprises of SDK, CLI, APIs, workflow repository management, and Prebuilt Workflows Governance. The Platform developed • Used Kafka for communication. • Build Platform APIs • Built connectors for the actual worker using any RPA tool. • Clear domain boundaries • Technology: Nodejs, Typescript, Kafka, Conductor, Kubernetes, AWS, Postgres, Selenium, UiPath, Robocorp, Python FASTER ROLLOUT OF WORKFLOWS. FROM 3-4 MONTHS TO < 1 MONTH 200,000 MANUAL HOURS A YEAR SAVED DEVELOPER EFFICIENCY INCREASED BY 40% NPS SCORE IMPROVED BY 5% The Benefits
- 12. DataStrategyforAutomationHubPlatform(AutomationConsole) usingSnowflake. Post Acute Care Industry 12 D A T A S T R A T E G Y Challenge • No option for user actions like pause, resume, or stop at the transaction level. • Human in the loop is not present.. • No Information analytics. • Lack of observability at the granular level of the transaction. • Lack of canonical data layer hence cannot be leveraged for other purposes like analysis and AI/ML () • The system needs to be scalable in line with increased growth. Solution Black Basil Technologies Team built a new-age platform that : • Revamp the entire UI/UX for the best visibility of critical data. • Transformed the Data strategy and introduced Lakehouse architecture using Snowflake. The Lakehouse had three layers: • Raw • Canonical • Business Layers o API layer o Analytics layer: Star Schema for Visualization and slicing and dicing on PowerBI Technology • React.js and Node.js as the backend. • PowerBI for reporting dashboard • Kubernetes (AWS) for services • Use of Terraform and Jenkins for infrastructure provisioning and deployment pipelines • SonarQube for code quality. INCREASED DATA LOAD COMFORTABLY GRANULAR ANALYTICS IS POSSIBLE NOW BETTER DATA GOVERNANCE AND DATA QUALITY MORE ADOPTION AS UX ATTRACTS MANY CLIENTS The Benefits
- 13. DevOpsTransformation Post Acute Care Industry 13 C O M P L E T E D E V O P S T R A N S F O R M A T I O N Challenge • DevOps was non-existent, all deployments were manual, and No CI/CD • No Infra is defined as code-creating issues for deployment environment creation or account migration. • Infrastructure non-scalable. • No Code platform is used for DevSecOps, but provisioning via this platform is manual. Solution Black Basil Technologies Team built a new-age platform that : • Defined the whole infrastructure as code using Terraform. • Deployed on scalable infrastructure using Kubernetes. • Introduced Zero trust security. • Provided thought leadership in DevOps and built it from scratch to ensure that the organization emerged as an 'Elite DevOps performer' based on DORA metrics. • A web application and related APIs were delivered too. • Provisioned peripheral components like Kubernetes, Kafka, and RD. • Built CI/CD pipelines using CircleCI, infrastructure on Kubernetes, and AWS using Terraform. The Platform developed • Entire infrastructure stack provisioning for Platform 2.0 (using Terraform) • Jenkins pipelines for all the Platform 2.0 and 1.0 services and UI 2.0 services. • Seamless deployments of workflows via Jenkins using workflow definitions defined as yaml (Phase 1) • Implement mTLS for internally facing APIs as a step towards Zero trust. • Technology: Jenkins, Terraform, Docker, Kubernetes, AWS, Temporal, Kafka, Node.js, Gradle SPEED OF DEPLOYMENTS & INFRASTRUCTURE INCREASED BY 30% BETTER RELEASE MANAGEMENT PROCESS COST REDUCED BY 30% ENHANCED SECURITY AND GAINING CUSTOMER TRUST The Benefits
- 14. LeadGenerationandScoring Real Estate Industry 14 A P R O M I S I N G S T A R T U P I N T H E R E A L E S T A T E I N D U S T R Y P R O V I D I N G L E A D G E N E R A T I O N S O L U T I O N S F O R B R O K E R S Challenge • Low-Quality Leads: There is no way to identify people who are “IN MARKET,” i.e., looking to transact NOW out of the thousands of people online. • Low ROMI (Return on Marketing Investments) as targeting unqualified prospects who don’t buy due to the cost per click added up. • No Competitive Advantage: You may not be the first real estate agent they find out about when searching for realtors. • Too Busy to Do it Yourself: Navigating through the ever-changing marketing landscape and consistently driving new business is overwhelming. Plus, you’re snowed under by administrative tasks. Solution • Black Basil Technologies build a Lead generation and scoring system leveraging AI to generate leads before the buyer/seller shows the intent. • The system is based on the available property data, individual digital information, and life events possibly pulled from social media platforms. The Platform developed QUALITY OF LEADS IMPROVED BY 60% SAVE TIME AND COST BY ABOUT 35% IMPROVED THEIR “FIRST TO VIEW” PROPERTIES BY 50% BEFORE THE COMPETITION The Benefits • Technology: Jenkins, Terraform, Docker, Kubernetes, AWS, Temporal, Kafka, Node.js, Gradle
- 15. SpeechRecognition(ASR): Healthcare Industry 15 T H I S C O M P A N Y A I M S T O H O S T T H E C R I T I C A L E S S E N T I A L S F O R A U T O M A T I C S P E E C H R E C O G N I T I O N ( A S R ) T E C H N O L O G Y Challenge Lack of indigenous capability in Indic Languages Monopoly by Google/Amazon Even Google/Amazon focuses only on the top 5-6 Indian languages. There needs to be better support for other regional languages. The current ASR models are data-hungry and rely on many labeled datasets. Lack of tools and support for building own ASR models. Lack of datasets Solution • Build an open-source ASR toolkit that can be used for data acquisition, data preparation, feature generation, model creation, and model deployment. The Platform developed • Built an end-to-end MLOps pipeline for building datasets and models for Speech recognition models (Deep Learning) • Provided thought leadership on data strategy and created strategies for data acquisition, analysis, filtering, and identification of audio datasets. • Technology: AWS Sagemaker, Kubernetes, Airflow, Python, MongoDB FOSTERED INNOVATION IN ASR IN STARTUPS STATE-OF-THE-ART MODELS BUILT IN MORE THAN 25 LANGUAGES. THE LARGE DATASET GENERATED USING AN INTELLIGENT DATA PIPELINE COULD BE USED FOR OTHER INNOVATIONS IN SPEECH RECOGNITION. The Benefits
- 16. DeVono/UPMO Office Booking Application 16 A L E A D I N G O F F I C E S P A C E A N D C O M M E R C I A L P R O P E R T Y C O N S U L T A N T S U P P O R T I N G B U S I N E S S E S A C R O S S U K & I N T E R N A T I O N A L L Y Challenge Lack of a Digital platform where customers could book offices for the short term, like booking accommodation on Airbnb. Solution Black Basil Technologies developed an ‘Airbnb’ application using serverless architecture. This web application was built using Vue.js for UI and AWS Functions for the backend, and DynamoDB for the data store. It leverages Algolia for search and Google map API for visualizing office locations on the map. The Platform developed • View Architecture Vision STRAIGHTFORWARD AND STREAMLINED OFFICE BOOKING ON A SHORT-TERM BASIS. THE COMMISSION REVENUE INCREASED BY 40% NEW CUSTOMER VISIBILITY AND ENGAGEMENT IMPROVED BY 60% HELPING BUILD CREDIBILITY AND TRUST. The Benefits
- 17. CustomerTestimonials Quality of engagement, commitment and flexibility is valued 17 Murali Vivekanandan (CTO) "Black Basil played a key strategic role in shaping up our new age automation platform's architecture and collaborated well with our architects, product manager, technical leads and developers ensuring the platform is designed and delivered well with the right engineering practices. They provided thought leadership in DevOps, QA Automation and Agile delivery to ensure that Element5 emerges as an 'Elite DevOps performer' based on DORA metrics. They also provided the right guidance on building our long-term data strategy by following the Data Lakehouse architecture. Their tech leadership is never hesitant even in having code pairing sessions with our developers and are always ready to roll up their sleeves whenever required." Wisen Tanasa CTO, UPMO (acquired by DeVono): "Black Basil was engaged to contribute to our office marketplace application and their consultants contributed to the application since the day they were onboarded. They became an integral part of the team, contributing quickly to shipping our front-end features and, most significantly, the integration to Google Maps."
- 18. 18 Thank you
Editor's Notes
- #3: Talking points : - Our Leadership team played an essential role in envisioning the new DIGITAL India solutions that have become world models for many countries. They were part of the technical innovation team of Subject matter experts, providing consulting and implementation services and working with complex federal and state public and private sector organizations. Disruption by way of technical excellence is in our DNA. The entire culture starting from hiring team members to the way we deliver solutions to our clients is driven by inculcating Innovation and meaningful disruption. Our team uses software development best practices models such as Agile. Still, we customize to adapt to our customers' varying needs, depending on how they are organized. Our team of talented, experienced, certified engineers and Industry partnerships enables us to provide world-class technology solutions in line with best practices. Our customers value this assurance to serve their business needs with minimal disruptions. We are a software consulting company providing services to clients across geographies in Data Engineering, AI/ML, Cloud & DevOps, Platform Engineering, and Process Hyper automation. Contributing to Intellectual property for disrupting features is our organizational mandate, and our team members have contributed to open-source projects in Automatic Speech Recognition. Our team believes in meaningful disruption that can aid businesses in getting maximum value in solving their customer’s core challenges and raising the bar for the competition.