IT outsourcing - Best practices in vendor management
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The document discusses best practices in IT outsourcing and vendor management, emphasizing a case from a financial services client in the Netherlands aimed at cost reduction, service standardization, and quality maintenance. It outlines key objectives such as avoiding delivery failures and ensuring value from vendors, as well as the importance of strong communication, relationship building, and performance metrics. The benefits of effective vendor management include compliance, financial management, and risk reduction.
IT outsourcing - Best practices in vendor management
- 1. IT OUTSOURCING - BEST PRACTICES IN VENDOR MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY Adam TYMOFIEJEWICZ Consulting Director (Comarch)
- 2. ADAM TYMOFIEJEWICZ Consulting Director ICT Services in Benelux Region 15 year experience in IT IT transformation projects IT outsourcing and managed services Cloud services Partner/vendor management
- 3. POWER HOSTING CASE OVERVIEW Client Financial Services HQ: Netherlands End-users: Europe Background Centralized Vendor Management Local stockholders Compliance and security Legacy technology (IBM Power / System i) MAIN GOALS Costs reductions (20%) Quality maintenance Service Standardization
- 6. VENDOR MANAGEMENT OBJECTIVES Avoid deal and delivery failure Ensure sustainable multisourcing Driving the most value from their vendors To meet business objectives Minimize potential business disruption
- 7. RISK REDUCTION COST OPTIMIZATION QUALITY AND PERFORMANCE IMPROVEMENT BENEFITS OF USING VENDOR MANAGEMENT Meet compliance requirements Business continuity Financial management TCO perspective approach Agility by setting up KPIs Communication flows
- 8. VENDOR MANAGEMENT – what is important?
- 9. Built relations with your vendor
- 10. Make a business case
- 11. Define your goals and success factors
- 12. RESULTS
- 13. LESSON LEARNED LESSON LEARNED Communicate with your vendor Look at the problem from different perspectives Think out of the box Standardization needs „motivation model”
- 14. „ - anonymous Challenge your vendor to deliver results which your business needs
- 15. We are big enough to handle and small enough to care
- 16. THANK YOU!