IT Support_Desktop Support Engineer
- 1. Ajith Rao N.S E-mail:ajith.rao.ns@gmail.com Mob No: +971555780752 Address:Tourist Club Area Abu Dhabi, UAE. ----------------------------------------------------------------------------------------------------- OBJECTIVE: Skilledand focusedDesktopSupport Engineerwith a strong commitmentto system securityand efficiency.Able tohandle multiple simultaneousenduserservice requestswithcomplete accuracy. Adeptat working well independentlyorwith technical support team. Professional Summary: 6+ yearsof experience asITSupportengineer Strongdesktopsysteminternal supportexperience Excellentknowledge of windowsbasedOS (Windows2000,WindowsXP,7,Vista,7&8.1) Familiaritywith troubleshooting networkedandcomputerbasedsystems Superiortroubleshootingabilitiesfordesktopoperating systems, hardware &software’snon compatibility. Good knowledgeof POP3,SMTP,DNS, DHCP, HTTP, FTP & Exchange. Good troubleshooting skillsof OutlookE-mailclients2007, 2010&2013. Al’ Faraa Group (Abu Dhabi, UAE) (May 2014 – August 2015) Role: IT Support Engineer Provide firstandsecondlevelsupport forinternal users&clients viatelephone support, remote support(Dame Ware,AmyAdmin& Team Viewer) &onsite support aswell. Maintainingthe File Server,Providingdifferentrightsforusersaccessingfile server. User managementwhichincludes adding,removing, Resetting,unlockinguseraccountsthrough windowsserver2008. Workingon BMC Remedy ticketingtoolstoclose the userissues&maintainthe same. Installing,configuring&troubleshootingdesktop,laptop&workstations. Installing,configuring&troubleshootingOSincludeswindowsXP,Vista,7,8 & 8.1. Installing,reinstalling,upgrading&troubleshootingof MS office 2007, 2010 & 2013 applications. Isolate systemissues,diagnose standardsoftwareissuesandreporthardware issuesto respective Vendors. Installation,configuration&troubleshootingof printers,scannerssuchasDeskJet,LaserJet& MFP printerssuchas HP, Xerox,Ricoh,Kyocera&OKI. Configure desktopandlaptopasperthe desktop |laptopstandardizationpoliciesof customer. Installation |re-installation|configurationof in-scope clientsoftware |applications. Installation &configurationof E-Mail clients, includesoutlook2007,2010&2013. Supportfor local areanetworkissues LAN,DHCP client.
- 2. Installing,upgrading&troubleshootingantivirussoftware suchasSymantecEndpoint,MacAfee & check virusdefinitionautoupdates. Configure appropriate rightsandpermissionsforaccessingprinters Removal of virusfromrespective desktop |laptopwiththe antivirussoftware. Troubleshootingof networked&internetconnectionssuchasWi-Fi,LAN &WAN. Installing,upgrading&troubleshootingof MicrosoftLyncclient2010 & 2013. Installing&troubleshootingbasicsof Primavera,AutoCADapplications. Installing,configuring&troubleshootingof Plotterstousers. Configuring&troubleshootingof AvayaIPphones. Crimpingof cat 5 & cat 6 networkcables. Cognizant Technology Services Pvt Ltd (Mangalore, India) (Jan 2012 – Feb 2014) Role: Help-Desk Engineer Monitoringthe GSD requestsby BMC RemedyTicketingtool andgivingsupportthrough remotelybyusingDame Ware mini remote control. Handle multiplecasesatsame time withvaryingdegree of severity. Workingon miscellaneous calls|mailsdroppedbyHelpdesk&lead. ParticipatingvariousActivitieslike ‘Projectmigration,BCPActivities&Win7 Migration’. Maintainingthe File Server,Providingdifferentrightsforusersaccessingfile server. AdministratingandTroubleshootingof Videoconference Equipment. Troubleshooting,Diagnosingmalfunctioninginthe operationof hardware andsoftware. CoordinatingwithassetTeamandVendorforhardware issues. CoordinatingwithHelpdesk&assetteamfordesktopplacementActivity. Maintainingall the assetsandupdatingassetdatabase at regularintervals. Installation&configurationof E-Mail clients, includesoutlook2007 &2010 Provide regulartechnical supportfordesktop,laptops,printersandscannerperipherals. Provide regulartechnical supportforOperatingsystem, mail support,andbasicnetwork Support| Troubleshooting. Installing,upgrading&troubleshootingMacAfee enterprise&checkvirusdefinitionauto updates. TroubleshootingLAN |CiscoVPN issueforclients. Installing,upgrading &troubleshootingof MicrosoftLyncclient2007 & 2010 Close all assignedticketsinticketingTool withinSLA. FollowITpoliciesandprocedure toexecutedailywork. Providingall typesof technical supportrelatedtodataand voice forcall centre agentswhoare supportingUSand UK clients. Configuring&troubleshootingCiscoIPphones. Troubleshootingmalfunctionsof desktop|laptophardware’s,OS&applicationcompatibility. Update customerson progressof theircaseson a regularbasis. Performsmiscellaneous job-relateddutiesasassignedbySeniorEngineer.
- 3. Vaibhav Systems & Solutions India Pvt Ltd (Dealership of Acer) Role: Customer Support Engineer Installing,configuring&troubleshootingAcerdesktops,laptops, projectors. SettingupMicrosoftOutlook, outlookexpressandtroubleshooting. Installing,configuringandtroubleshootingprinters. Settingup & troubleshootingInternet connections(BroadbandandDial Up). ProvidingDesktop, Server&printerSupportforBanks,Airports &hospitals. Binary Systems India Pvt Ltd. (Dealership of IBM & Lenovo). Role: Customer Support Engineer Assembling,Installing,ConfiguringandTroubleshootingof Computer. ProvidingDesktop,server&printersupportforbanks. Responsible forupgradingandinstallingRAM,hard drives,motherboardsandmodemsfor laptopsandPCs. SettingupMicrosoftoutlook,outlookexpressandtroubleshooting. Installing,configuringandtroubleshootingprinters. Qualification: B.SC (I.T) fromSri VivekaUniversityHyderabad,India HighSchool from St PhilomenaBoysHighSchool ADCHN from JetkingIndia PERSONAL DETAILS: Father’sName:PrabhakarRao N.S Date of Birth:31-01-1982 Nationality:Indian Marital Status:Single LanguagesKnown:English, Hindi &Kannada. DECLARATION: I hereby declaredthatall the informationaboveistrue tothe bestof my knowledge andbelief. Date: Place:Ajith Rao N.S