It Technologies That Will Change The Way We Work Final
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The document discusses the evolving landscape of IT, highlighting the importance of continuous learning and adaptation for IT professionals in response to changing technology and market demands. It emphasizes the shift towards cloud computing, mobile technology, and the consumerization of IT, necessitating a new approach to business and technology alignment. The speaker, Peter McGarahan, advocates for leadership in managing technological innovations while addressing talent shortages and promoting skills development in the IT workforce.
It Technologies That Will Change The Way We Work Final
- 1. IT Technologies That Will Change the Way We Work Peter McGarahan President / Founder McGarahan & Associates
- 2. About The Speaker • 12 years with PepsiCo/Taco Bell IT and Business Planning • Managed the Service Desk and all of the IT Infrastructure for 4500 restaurants, 8 zone offices, field managers and Corporate office • 2 years as a Product Manager for Vantive • Executive Director for HDI • 6 years with STI Knowledge/Help Desk 2000 • Founder, McGarahan & Associates (7 years) • McGarahan & Associates delivers service and support best practice consulting delivered through assessment / findings / recommendations / continuous improvement roadmap. • Retired Chairman, IT Infrastructure Management 2
- 3. My Journey 3
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- 5. IT Target Spending Forrester ’s 2011 prediction for IT purchases; 7.5% growth in US; 7.1% According to data growth globally. Gartner published in Gartner research June, 2011 – there are predicts Tablet sales 5 billion smartphones will reach 54.8 in use worldwide in million units in 2011, 2010 and that number with projected sales is expected to exceed of 214 million by 6.7 billion by 2015. 2014. 5
- 6. ManpowerGroup Chief Executive Jeff Joerres said “the global skills shortage applied particularly to technical areas, like specialized trades. Companies are having a difficult time finding the people they need to fill their positions. As the world is becoming more technical, the sales staff are having to become more technical, too,” Joerres said. There is persistent talent shortages across many geographies and industry sectors frustrating employers who struggle to find qualified talent amid an oversupply of available workers. Source: Manpower 2011 Talent Shortage Survey Results 6
- 7. The Wake-up Call The IT Change Imperative • The development of all IT professionals should be a priority of IT Leaders. • It’s a continuous process of learning, acquiring and utilizing highly valued and marketable skills. • Prepare and position them for a long-term, successful and rewarding career in IT and Business (soon to be one-in-the-same). 7
- 8. You Are CEO Of Your Career “Never forget that YOUR career is YOUR business” • Grove says a "mental fire drill" can help every career. • Although your career may be on track, don’t ignore “turning points” that could lead to greater success -- or bitter failure. • You've got to keep track of the market (demand for skills), watch Andy Grove, former Intel CEO & for industry trends and look for better ways to do things or blow Author of “Only The things up! Paranoid Survive” • Read (Leaders are Readers) , listen, travel, attend industry conferences, leave the comfort zone, volunteer, get picked for a cross functional team. • The number one stumbling block for managers – arrogance – it hampers listening, learning and growing. 8
- 9. The Changing Customer / Worker Successful eBusiness leaders will take a life-cycle view of their customers, invest in technology that will support multiple touchpoints and devices, and re-evaluate ownership of online customer service strategy and operations. 9
- 10. Putting the Cloud First 1. Traditional IT Models taking a back seat Traditional IT Roles will be seriously impacted by: to the cloud (IT Investment). • Consolidation and virtualization over true cloud 2. 49% of CIOs said they were refocusing, capabilities. not reducing IT head count. • Server and data center consolidation / virtualization will continue to be the dominant priority 3. Tablet and Smartphone use in the enterprise is being driven by the growth • Consolidate IT infrastructure via server of cloud-based applications, in addition consolidation to the low cost and availability of these • Automate the management of virtualized servers to devices. gain flexibility and resilience 4. The cloud offers organizations flexible, cost-effective alternatives to deliver IT services. 5. The fragmented “Cloud” Services: • Core IT infrastructure as a service • Applications or Software as a Service • Business Process as a Service • Internal IT Cloud for Enterprise Storage • Public cloud services / mobile devices / personalization (music, movies, books and photos) vs. work 10
- 11. The Age of Mobility 79% of CIOs said increased productivity is driving the adoption of mobile- devices in the enterprise. The breakneck pace of consumer adoption of smartphones, tablets, and related applications drives enterprise IT organizations to support mobilization of their core applications (and ultimately their business processes). 11
- 12. “Goin Mobile” • Mobility is the biggest single trend • Mobile technology is the driving force across tech industry investment that underlies the forces influencing and innovation (outpacing even where IT will go and what it will the cloud trend). become (“technology as a service”). • The pace of smartphone – Workforce (generational, virtual, project- innovation will be ferocious. based) • Social Computing and mobile – Ubiquitous data (anytime, anywhere). Business Intelligence anyone? phones will expand their love affair. – Cloud Computing (Where physically is my data again?) • The smartphone will become the crucible for disruptive. – Social Media (end-of-life email?) • Organizations will have dedicated mobile staff. 12
- 13. Social Media • From the perspective of adoption, use, productivity, and training, the “new” professionals are very comfortable with browser based collaborating, texting and Instant Messaging (IM). • The development opportunity for this soon-to- be-dominant platform lies in the ability to simulate features and capabilities that mimic the social media sites and tools younger workers exploit today. – Facebook, Twitter, YouTube, MySpace, texting • Separating professional from personal computing will become increasingly difficult as each graduating class transitions into the workforce. – Restrictions around popular Social Media sites 13
- 14. Consumerization of IT • BYOGTW = Bring Your Own Gadget to Work! – No Fad (e.g. bring your doggie to the office – Free Lunch). • CIO must educate the staff / the opportunity to focus on business problems & apps more than building & maintaining infrastructure. • Consumerization of IT (BYOG) – 37% of workers said they’ve used their own PC or Smartphone for work! – 36% said that their company doesn’t provide the technology they need. • Focus is on: – Employee productivity. – Creating an innovative environment. – Being flexible and adaptive without sacrificing security, risk management and compliance. According to an IDC study 2011 Consumerization of IT: 40.7 % of the devices used by Information Workers to access business applications are personally owned. 14
- 15. Technologies Shifting IT Focus • Relocating IT into the business • Hire / place the right leaders in the right positions to get the job done. • Tracking business outcomes (resulting impact) is the only way to show how IT benefits your company. • Technology / Business Innovation. 15
- 16. Built 2 Last….. Good 2 Great….. Too Good 2 Go! • Why do companies last, thrive, and then die? • Why do great companies fail to see what everyone else sees and make the necessary changes they need to survive and thrive? – Too Big Too Fail? • Can they realistically change and compete (global, generational, technology, business, government regulations)? • Is your IT holding your company back? – E.g. Blockbuster vs. Netflix (“we can’t do that”) – E.g. Geir Ramleth, CIO at Bechtel (light at the end of 16 tunnel was a speeding freight train)
- 17. Rogue (Shadow) IT • A natural result of the tensions between the consumerization of IT (mobile, social media, cloud and consumer technologies) and the traditional security and standardization of IT. • The business finding support outside the Service Desk and IT. • Can’t say ‘NO’ forever - - it’s an unstoppable tide of change. • Partner, work with them; find a way to say ‘YES’. – Come as partner to help them, not as the enemy to stop them. • Placing key IT people into the business to further partnership and collaboration on business-technology-innovation. • More of a focus on speed to market, new revenue lines and profitability rather than one ‘bottleneck’ funnel into IT. “Don’t save me a million, invest a million and make me a billion.” 17
- 18. • Provide quick technology innovations • Focused on business capabilities • Know technology limitations Senior leadership • Top notch negotiation skills, a realistic approach and the skills and focus creditability card • Envision the art of possible • Leadership / Relationship building • Passion for business systems • Strategic & Digital thinking The new • Communication / negotiating expertise marketable in- demand skills • Influential power / Problem Solver • Logical / engineering skills • Fund Training • Fund Internships • Mentor / Coach Taking action now • Reward / Recognize • Create new positions / roles • Promote ‘Good’ Turnover 18
- 19. Your Future Career • Hybrid IT Professional - Provides leadership in • Vendor management (VMO) – Managing the devising and executing technology-enabled vendor sourcing relationship according to a business ideas and initiatives. playbook that maximizes the value from a • Business Innovation – A tech-savvy relationship. professional with good communication, • Business-IT account management – An process and business skills that locus on account manager responsible for a business solving business problems and creating function and ensuring that they are gaining business opportunities. the maximum value from invested technology • Business processing – BP redesign and and IT. integration and automation into state-of-art technologies. • Customer Service leader – Tech savvy, social media and customer / business professionals • Business intelligence – An expert at data leads the companies effort on creating and extraction and manipulation leverages delivering a customer-centric service delivery analytical skills to correlate, trend and provide model / culture service focused on customer relevant business insights and directions for loyalty, retention and profitability making better business decisions.
- 20. “It’s up to YOU to keep the next generation of IT professionals trained, motivated and focused on innovating and discovering the art of possible” Thank You! Pete McGarahan McGarahan & Associates pete@mcgarahan.com 714.694.1158 20