ITManager
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Network Administration Service from Harland Technology Services (HTS) is a comprehensive managed service that provides basic functions for optimal network performance, reliability, and security. The service includes initial site surveys, proactive network monitoring, user account management, security administration, hardware and software support, and network change projects. Additional HTS managed services can be selected to produce the proper computing environment for each unique network.
ITManager
- 1. Network Administration Service Network Administration Service from Harland Technology Services (HTS) is a comprehensive, contract-based managed service for your computer network. This service provides the basic functions necessary for optimum network performance, reliability and security. Additional HTS managed services can be selected to produce the proper computing environment for your unique network. Initial Site Survey and Documentation Remote and Onsite Remediation Web-based Service Tracking Utilities Proactive Network Monitoring Server/workstation availability and performance Disk capacity System processes and event logs User Account Management Add/remove/disable/re-configure users User/group access and privileges Password administration System policies Printer access Security Administration Backup processes Anti-virus updates Patch management System security settings Hardware and Software Support Preventive maintenance and failure preparation routines Hardware failure resolution, including parts LAN/WAN connectivity/performance issues Network process failures Operating system support Network operations utility software support Tier 1 office productivity software support Network Change Projects Labor included for small-scale projects Reduced rate labor for large-scale projects General Consultation and Support Semi-annual network reviews Toll free technical support Certain network management functions are available as separate services from HTS including SQL database maintenance, security services and backup/recovery services. Additional functions are defined as ‘customer responsible’ and are not included in this service. They include business process and line-of-business application software support, consumable and backup media logistics, software/hardware asset accounting, security and contingency policy creation/enforcement, cabling within walls or ceilings, installation/support of data communication lines, physical security, user-level software operation/support and end user training. Harland Technology Services • 800.228.3628 www.harlandtechnologyservices.com • www.scantron.com 090901-2