It's Not You, It's Me

Lee Silber Presents

YOU CAN’T CHANGE PEOPLE
INSTEAD LEAD BY EXAMPLE

Club Managers Association of America
Georgia Chapter

You can’t change the weather,
and you can’t change people,
unfortunately.
L E E S I L B E R

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“I invented it’s not you, it’s me.”
GEORGE COSTANZA

MY STORY
How I Walk The Talk

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Don’t worry honey, we will be
ﬁne as long as you still have
that rare blood type.
W H A T I S A I D T O M Y W I F E

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The Winning Weight

245 - 75 = 170

I used to rock and roll all night
and every day. Then it was every
other day. Now I’m lucky if I can
ﬁnd an hour to get funky.
H O M E R S I M P S O N

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BOOK REPORT
Sum up Socrates Life In Four Lines.

1. Socrates lived a long time ago.
2. Socrates was very smart.
3. Socrates gave long speeches.
4. His friends poisoned him.

* Give shorter talks.

I feel there is nothing more
artistic than to love people.
V I N C E N T V A N G O G H

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TOUGH
What do Southwest, Apple, Google,
and FedEx all have in common?

In times like these we need
strong leaders with new ideas
and solid solutions.
L E E S I L B E R

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Since everyone here is with CMAA,
let’s just simplify and assume you
are all excellent leaders.
L E E S I L B E R

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Be the change you want
to see in the world.
G A N D H I

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If I want to change the world,
I must ﬁrst change my world.
G R A H A M N A S H

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LEAD ME
What can a club manager do to inspire others?

When we get too busy it’s easy to
overlook the obvious.
L E E S I L B E R

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The problem today is, there’s no
time to think. We need to force
ourselves to disconnect to reconnect
with what matters most.
L E E S I L B ER

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The message being sent today is
“We don’t care about you”.
U S A T O D A Y

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How can this happen?

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The more you care,
the better you are.
L E E S I L B E R

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R-1

VISION / SOLUTIONS / WIN-WIN

• Rally around a common goal and stay focused on it
• Find solutions instead of complain about problems
• Create win/win/win propositions

A focused philosophy that all
decisions are based on is the
foundation you build on.
L E E S I L B E R

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9=8
Nine men playing hard and playing together for an
entire season will get one of the eight playoff spots.
The Rays went from last to ﬁrst place in one year.
They made the playoffs . . . and World Series.

J O E M A D D O N

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Quick Quiz

• Who thinks they can recite the entire mission statement
of their club or company word for word?

We have what it takes to
take what you’ve got.
I N T E R N A L R EV E N U E S E R V I C E

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Get the ﬂock out of here.
B I R D R E M O V A L S E R V I C E

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TWITTER
In 140 characters summarize your club’s philosophy.

The trouble with so many of us
is we underestimate the
power of simplicity.
R O B E R T S T U B E R G

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It’s our job to make every
important aspect of the customer
experience a little bit better.
J E F F B E Z O S

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The common thread with the
companies on this list is you can
summarize their philosophy on
success in one sentence.
L E E S I L B E R

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WORD UP
Now summarize your philosophy in three words.

Don’t wish it were easier,
wish you were better.
J I M R O H N

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Believe and Achieve

• Must believe in their club.
• Must believe their club is better than the competition.
• Must believe their club makes a difference.
• Must make employees believe these same things.

THE BEST
What we do best is . . .

Will to Win

• Want to be better than before.
• Want to be better than other clubs in the region.
• Want to be the best.

10,000 hours are required to
achieve the level of mastery to
become a world-class expert.
M A L C O L M G L A D W E L L

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Beware the lollipop of
mediocrity. Lick it once and
you’ll suck forever.
B R I A N W I L S O N

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Football is a game of inches, and to
win a team must move the chains.
Each player must win his individual battle.

Pick battles big enough to matter,
small enough to win.
J O N A T H O N K O Z O

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A small amount of extra effort in
business and in life is the difference
between good and great.

People say we have 18 albums
that all sound the same. That’s not
true . . . we have 19 albums that
all sound the same.
A N G U S Y O U N G

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NEXT UP
My focus for 2011 will be . . .

Your future is whatever you
make it—make it a great one.
D R E M M I T T B R O W N

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Write your goals in pen,
put your plans in pencil.
J O H N B O N J O V I

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Life doesn’t imitate art, it
imitates bad television.
W O O D Y A L L E N

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Vision Statements
Time traveling to the future

People’s fear of the unknown
leads to a lack of conﬁdence
and a fear of the future.
T H E B I G I D E A

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People don’t appreciate what
they have until it’s gone.
T H E B I G I D E A

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People waste a lot of time and
energy on things that aren’t
important and don’t matter.
T H E B I G I D E A

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Friends don’t let friends
buy junk.
B A Z O O K A J O E

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Maybe we should all make a
things not-to-do list.
L E E S I L B E R

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Your money or your life?
You don’t pay for things with
money, you pay for them
with your life.
V I C K I R O B I N

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If life gives you limes,
make margaritas.
J IMM Y B U F F E T T

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Minds are like parachutes;
they only function when they
are open.
J A M E S D E W A R

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If at ﬁrst the idea is not absurd,
then there is no hope for it.
A L B E R T E I N S T E I N

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The Wild Idea Club
By Lee Silber

ANSWERS
To get good answers, you have to question things.

Is there a better way to do this?
T H E K E Y Q U E S T I O N

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Quick Questions

• Isn’t Disneyland a people trap operated by a mouse?
• If Mr. Brady was an architect, why did he design a
house with only one bathroom for nine people?

• If corn oil is made from corn, vegetable oil from
vegetables, what is baby oil made from?

Relax. My old man is a television
repairman, he’s got this ultimate
set of tools. I can ﬁx it.
J E F F S P I C O L I

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• Who invented the telephone?
• Who invented the light bulb?
• Who invented the assembly line?
• Who invented the Post It Note?
• Who invented the iPhone?

The best way to get a good
idea is to get a lot of ideas.
L I N U S P A U L I N G

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• Decide to do something about what bugs you.
• Get a few caring people together to brainstorm.
• Pick one problem to address and focus on solutions.
• Work it through to make it a win/win.
• Pitch it and/or put it into practice.
• Repeat the process as needed.

FUTURE
What will your members needs be in the future?

An idea that is developed and
put into action is more
important than an idea that
exists only as an idea.
B U D D H A

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Most employees are beyond
busy and don’t really care
what you have to say.
L E E S I L B E R

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Connect the dots between what
you want and how it beneﬁts the
other person. That’s win/win.
L E E S I L B E R

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“Passionate people.”
ZAPPOS = $10 BILLION / TEN YEARS

You can have everything
you want if you will just help
enough other people get
what they want.
Z I G Z I G L A R

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HAPPY
NOW?
What really makes your people happy?

Our study showed happy people
are much more productive.
F A S T C O M P A N Y

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“Happiness” is Really a
Four-Letter Word

• A = _________________________
• B = _________________________
• C = _________________________
• D = _________________________

You spend a lot of your life at
work. It both sucks and blows
when you don’t enjoy it.
L E E S I L B E R

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Do what you love and the
money will follow.
M A R S H A S I N E T A R

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All you touch and all you see
is all your life will ever be.
P I N K F L O Y D

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It’s a Brees
• It’s all about setting priorities and having the
discipline to say no to the things that keep you from
reaching your goal.

• Every day I have to get better, because if I’m not, I’m
getting worse—and that’s not an option.

• I like to lead by example. I am the ﬁrst to arrive at
the complex and the last to leave—nobody works
harder than I do.

Every person that buys into
your idea does so by changing
it to his idea—even if it looks a
lot like your idea.
T O M P E T E R S

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The easier something is to do,
the more likely you will do it.
S T E V E N C O V E Y

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Simplify. To avoid cutting
yourself when slicing vegetables,
have someone else hold them.
U N K N O W N

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CLEARLY
Do your people know what you expect from them?

My wife said she wanted
something shiny that went from
0 - 150 in 3 seconds. I bought her
a bathroom scale . . .
A N D T H E N T H E F I G H T S T AR T ED

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NASA scientists built a gun to
launch four-pound chickens at
maximum velocity to test
windshield strength.
T R U E S T O R Y

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British engineers asked to use the
gun to conduct their own tests.
When their windshields shattered,
they turned to NASA for answers.
T R U E S T O R Y P A R T I I

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Defrost the chickens.
N A S A R E S P O N S E

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Explain what you want
and show them the way.

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If you can’t measure it,
you can’t manage it.
U N K N O W N

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• Don’t criticize, condemn, or complain
• Don’t sweat the small stuff
• Do the right thing

A leader is a dealer in hope.
N A P O L E O N

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GREAT
LEADERS
A leader is . . .

Lead By Example

• Character
Caring, compassionate, supportive, trustworthy

• Competence
Decisive, prepared, knowledgeable, connected

A leader leads by example,
whether he intends to or not.
U N K N O W N

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Leaders Throughout History
• Churchill
• Lombardi
• Ghandi
• Mandela
• Lincoln
• Roosevelt

To every teacher who said I
wouldn’t amount to anything,
I have only one thing to say . . .
good call.
J O N S T E W A R T

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Don’t criticize, condemn,
or complain.
D A L E C A R N E G I E

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Walk a mile in their shoes.

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You have to decide if you are
a Tigger or an Eeyore.
R A N D Y P A U S C H

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MY NAME IS
What do you want to be known for?

I’m so miserable without you, it’s
almost like having you here.
S T E P H E N B I S H O P

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If you have to swallow a frog,
don’t stare at it too long.
M A R K T W A I N

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I can do anything your husband
can do—but I’ll do it now.
A D F O R A H A N D Y M A N S E R V I C E

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You can’t wait for inspiration, you
have to go after it with a club.
J A C K L O N D O N

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If your actions inspire others to
dream more, learn more, do
more, and become more,
you are a leader.
U N K N O W N

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JUST DO IT
What is something you have been putting off?

If you can do something in
under a minute, just do it.
L E E S I L B E R

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Do the best you can with
what you have.
L E E S I L B E R

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Break things down so they only
take ﬁve seconds to start and
ﬁve minutes to complete.
L E E S I L B E R

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5 MINUTES
Name something productive you can do in 5 minutes.

FLOSS / BRUSH TEETH WRITE A LOVE NOTE
CHECK VOICE MAIL PICK UP 5 THINGS PUT AWAY
PRAISE SOMEONE DOWNLOAD PICTURES
SEND A THANK YOU CARD DO NOTHING
CALL MOM TEST PENS
WATER PLANTS LISTEN TO SONG
YOGA MOVE READ A STORY
HUG A CHILD CHANGE SCREENSAVER
CHECK DATES IN FRIDGE CLEAN OUT A FILE
ORGANIZE BILLS IN WALLET CLEAN GLASSES
GO THROUGH COUPONS WIPE DOWN COUNTER
CANCEL AN APPOINTMENT SEND 5 E-MAILS

Everyone wants to change the
world, but who has the time?
So change your world.
L E E S I L B E R

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• “WENIS” is the skin on the end of your elbow.
• “SHUVUNDAH” is how people organize in a hurry.
• “DIJON VU” is the same mustard as before.

Do sweat the small stuff, but
don’t pet the sweaty stuff.
T - S H I R T

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Hanging onto resentment is
letting someone you despise
live rent-free in your head.
A N N L A N D E R S

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Whenever I feel blue, I start
breathing again.
L E E S I L B E R

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Before I was paralyzed there
were 10,000 things I could do.
Now there are 9,000. I can either dwell on the
1,000 I’ve lost or the 9,000 I have left.

W . M I T C H E L L

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If you live every day as if it
were your last, one day you
will be right.
S T E V E J O B S

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LEGACY
What will your legacy be?

• PENN & TELLER “Is this your card?”
• RODNEY DANGERFIELD “There goes the neighborhood.”
• MEL BLANC “That’s all folks.”

I resolve to spend more time with
my three best friends—my ﬁve
wood, seven iron, and putter.
G E O R G E L O P E Z

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Honesty may be the best policy,
but by elimination, dishonesty is
the second best policy.
G E O R G E C A R L I N

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Caring for our seniors is the
greatest responsibility we have.
Those who have walked before us have given so
much and made possible the life we all enjoy.
J O H N H O E V E N

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People, proﬁt, planet.
T R I P L E B O T T O M L I N E

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No man is ﬁt to lead another that
cannot command himself.
W I L L I A M P E N N

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YES
Empower your people to say “Yes”.

R-3

UNDERSTAND / APPRECIATE / LISTEN

• Understand what makes people tick and put them
in a position to succeed based on their strengths

• Appreciate them for what they do well
• When all else fails, agree to disagree

Leadership is more about
people skills—enabling others to
do great things.
L E E S I L B E R

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A caffeinated worker is a
motivated worker. That said, the
employee of the month once
again is Mr. Coffee.
U N K N O W N

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I exercise in the morning before my
brain ﬁgures out what I’m up to.
If there were a better way,
I would have bought it.
O P RA H

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When you understand why
your people do the things they
do, you can ﬁgure out the best
ways to motivate them.
L E E S I L B E R

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Never miss a good
chance to shut up.
W I L L R O G E R S

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HELLO?
Find 10 things in common in two minutes.

Studies show women are better
communicators than men.
To that I only have one
thing to say, “Duh”.
C O N A N O B R I E N

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Fun Fact
• The first protective cup was used in hockey in 1874,
and the first helmet was worn in 1974. This means it
took 100 years for men to figure out their brain is
also important.

Women with a household income
under $50,000 are ten times more
likely to wear thong underwear.
U S A T O D A Y

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I’m not okay, you’re not okay,
and that’s okay.
D R . N A T A S H A J O S E F O W I T Z

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In your “Right” mind.

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Get people in the right job . . .
for them.
L E E S I L B E R

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We often underestimate the
power of the smallest act of
caring which has the potential
to turn a life around.
L E O B U S C A G L I A

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YOU ROCK!
Who here really impresses you?

People don’t care how much you
know, until they know how much
you care . . . about them.
Z I G Z I G L A R

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Never believe a few caring
people can’t change the world.
That’s all who ever have.
M A R G A R E T M E A D

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Hire good people and trust them
to do the right thing.
N O R D S T R O M

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Keep the people who hate you
away from the people who
are undecided.
C A S E Y S T E N G E L

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The members who command
the best service either have the
lowest handicap or the
highest bar bill.
U N K N O W N

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Treat everyone like family.

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Dick Vermeil
With coach it was motivation by inspiration. He
connected with you on a deeper level and you knew he
cared about you as a person. We were more like
a family than a team, and he was like a father ﬁgure.
We would do anything for him.

V I N C E P A P A L E

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Your employees are free agents.
They can leave at any time—and
will if you don’t respect them.
L E E S I L B E R

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Make sure everybody counts and
they know that they count.
L E E S I L B E R

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People Respond to . . .

• Thanks and appreciation.
• Encouragement and trust.
• Inclusiveness and ownership.
• Recognition and praise.

The Golden Rule +
Treat employees better than
you treat yourself.
B I G I D E A

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Post a picture of your family to
remind you to treat everyone
with respect.
L E E S I L B E R

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Cut through all the reasons why
something can’t be done and pull
people together to be successful.
C O N G R E S S W O M A N G A B R I E L L E G I F F O R D S

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It's Not You, It's Me

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