Recommendation Architecture - OpenTable - RecSys 2014 - Large Scale Recommender Systems
Download as PPTX, PDF9 likes2,522 views
The document discusses the architecture and significance of recommendation systems used by OpenTable to enhance dining experiences by connecting diners with restaurants. It emphasizes the importance of A/B testing, performance metrics, and sophisticated modeling techniques to improve user satisfaction and engagement through personalized recommendations. Additionally, it explores various data-driven strategies for analyzing restaurant reviews and behaviors to generate compelling recommendations and streamline infrastructure for optimizing user interactions.
![Ranking
Phase 1: Bootstrap through heuristics
Phase 2: Learn to Rank
• E [ Revenue | Query, Position, Item, User ]
• E [ Engagement | Query, Position, Item, User ]
• Modeling Diversity is Important
19](https://image.slidesharecdn.com/jeremyrecsys2014-final-141022172652-conversion-gate02/85/Recommendation-Architecture-OpenTable-RecSys-2014-Large-Scale-Recommender-Systems-19-320.jpg)
Recommendation Architecture - OpenTable - RecSys 2014 - Large Scale Recommender Systems
- 1. Recommendation Architecture Jeremy Schiff RecSys 2014 Large Scale Recommender Systems 10/10/2014
- 2. OpenTable: Becoming an Experience Company BEFORE DURING AFTER RESTAURANTS DINERS Sharing & Remembering Understanding & Evolving Discovery & Convenience Attracting & Planning Delightful Dining Proprietary 2
- 3. Deliver great experiences at every step, based on who you are BEFORE DURING AFTER RESTAURANTS DINERS Understanding & Evolving Attracting & Planning Proprietary 3
- 4. OpenTable in Numbers • Our network connects diners with approximately 32,000 restaurants worldwide. • Our diners have spent more than $25 billion at our partner restaurants. • OpenTable seats more than 15 million diners each month. • Every month, OpenTable diners write more than 400,000 restaurant reviews 4
- 5. Recommendations ≠ Collaborative Filtering 5
- 6. So what are recommendations? 6
- 7. Building Recommendation Systems • Importance of A/B Testing • Generating Recommendations • Recommendation Explanations • Recommendation Infrastructure 7
- 8. What’s the Goal Minimizing Engineering Time to Improve The Metric that Matters • Make it Easy to Measure • Make it Easy to Iterate • Reduce Iteration Cycle Times 8
- 9. Importance of A/B Testing • If you don’t measure it, you can’t improve it • Metrics Drive Behavior • Continued Forward Progress 9
- 10. Pick Your Business Metric Revenue, Conversions or Satisfaction • OpenTable • Amazon Engagement • Netflix • Pandora • Spotify 10
- 11. Satisfaction Metric Recommend Restaurant User Query User Review Verify / Refine Models 11
- 12. Measuring & The Iteration Loop Weeks A/B Testing Measure 12
- 13. Measuring & The Iteration Loop Days Weeks Optimize Models A/B Testing Predict Measure 13
- 14. Measuring & The Iteration Loop Hours Days Weeks Analyze & Introspect Optimize Models A/B Testing Insights Predict Measure 14
- 15. Fundamental Differences in Usage Right now vs. Planning Search vs. Recommendations Cost of Being Wrong 15
- 16. Recommendation Stack Query Interpretation Retrieval Collaborative Filters Item / User Metadata Ranking – Item & Explanation Index Building Context for Query & User Model Building Explanation Content Visualization 16
- 17. Query Interpretation & Retrieval • Get User Intent • Two Solutions - Spelling Correction - Auto Complete • One Box, Many Types - Name - Cuisine 17
- 18. Ranking Objectives Objectives: • Training Error - RMSE • Generalization Error - Precision at K • A/B Metric - Conversion 18
- 19. Ranking Phase 1: Bootstrap through heuristics Phase 2: Learn to Rank • E [ Revenue | Query, Position, Item, User ] • E [ Engagement | Query, Position, Item, User ] • Modeling Diversity is Important 19
- 20. Modeling Support: Example 20
- 21. Modeling Support: Example 21
- 22. Modeling Support: Example 22
- 23. Modeling Confidence • Understand Intersection of - Support of User - Support of Item • How does support affect variability of prediction? - 23
- 24. Frequency, Sentiment, and Context • High End Restaurant for Dinner - High Sentiment, Low Frequency • Fast, Mediocre Sushi for Lunch - High Frequency, Moderate Sentiment 24
- 25. How to use this data • Frequency Data: - General: Popularity - Personalized: Implicit CF • Sentiment Data: - General: Good Experience - Personalized: Explicit CF • Good Recommendation - Use both to drive your Business Metric 25
- 26. Collaborative Filtering Architecture Hyper-Parameter Tuning (Many Days) Predicted Rating Full Trainer (Many hours) Incremental Trainer (A few seconds) (User, Item) Model 26
- 27. Analyzing Review Content 27
- 28. Reviews come in all shapes and sizes! This really is a hidden gem and I'm not sure I want to share but I will. :) The owner, Claude, has been here for 47 years and is all about quality, taste, and not overcharging for what he loves. My husband and I don't often get into the city at night, but when we do this is THE place. The Grand Marnier Souffle' is the best I've had in my life - and I have a few years on the life meter. The custard is not over the top and the texture of the entire dessert is superb. This is the only family style French restaurant I'm aware of in SF. It also doesn't charge you an arm and a leg for their excellent quality and that also goes for the wine list. Soup, salad, choice of main (try the lamb shank) and choice of dessert - for around $42 w/o drinks. “SUPERB!” Bay Area Reviews Post Jan 2013 28
- 29. The ingredients of a spectacular dining experience… 29
- 30. … and a spectacularly bad one 30
- 31. Content Features Pandora • Music Genome Project Natural Language Processing • Topics & Tags 31
- 32. Generating Topic Features • Stop Words & Stemming • Bag of Words Model • TF/IDF • Topic Modeling • Describe Restaurants as Topics 32
- 33. Stop Words & Stemming The food was great! I loved the view of the sailboats. 33
- 34. Stop Words & Stemming The food was great! I loved the view of the sailboats. 34
- 35. Bag of Words Model The food was great! I loved the view of the sailboats. food great chicken sailboat view service 1 1 0 1 1 0 35
- 36. TF-IDF • Term Frequency - Inverse Document Frequency • Final Value = TF(t) IDF(t) 36
- 37. TF-IDF Example The food was great! I loved the view of the sailboats. food great chicken sailboat view service .02 0.05 0 0.5 0.25 0 37
- 38. Topic Modeling Methods We applied two main topic modeling methods: • Latent Dirichlet Allocation (LDA) - (Blei et al. 2003) • Non-negative Matrix Factorization (NMF) - (Aurora et al. 2012) 38
- 39. Topics with NMF using TF-IDF Word 1 Word … Word N Review 1 0.8 0.9 0 Review … 0.6 0 0.8 Review N 0.9 0 0.8 Reviews X Words Reviews X Topics Topics X Words 39
- 40. Describing Restaurants as Topics Each review for a given restaurant has certain topic distribution Combining them, we identify the top topics for that restaurant. Topic 01 Topic 02 Topic 03 Topic 04 Topic 05 Topic 01 Topic 02 Topic 03 Topic 04 Topic 05 Topic 01 Topic 02 Topic 03 Topic 04 Topic 05 review 1 review 2 ... review N Topic 01 Topic 02 Topic 03 Topic 04 Topic 05 Restaurant 40
- 41. Examples of Topics 41
- 42. Varying Topic By Region • San Francisco • ` • London • Chicago • New York 42
- 44. Recommendation Explanations • Amazon • Ness • Netfl • ix • Ness - Social 44
- 45. Summarizing Content • Essential for Mobile • Balance Utility With Trust? - Summarize, but surface raw data • Example: - Initially, read every review - Later, use average star rating 45
- 47. Active Learning for Summarization Provide Labels Train Model Generate New Dataset Evaluate Accuracy On Full Dataset • Incremental Supervised Learning • Know Precision & Recall • Always Forward Progress • Generate Dataset: False Positive/Negative or Difficult to Discriminate 47
- 48. Devil is in the Details Attribute Tag – Dim Lighting “I love the relaxed feel of this place – dark, small, and cozy – like a comfortable living room.” 48
- 49. Dish Recommendation • What to try once I have arrived? 49
- 50. Edit via the Header & Footer menu in PowerPoint 5500
- 51. Infrastructure Service Logs User Interactions 51
- 52. Infrastructure Service Logs User Interactions Queue 52
- 53. Infrastructure Service Logs User Interactions Batched Data For Analysis Real-Time Processing Queue 53
- 54. Infrastructure Service Logs User Interactions Queue Batched Data For Analysis Real-Time Processing Analytics Model Training A/B Testing 54
- 55. Multi-Datacenter Infrastructure Secondary DataCenter Primary DataCenter Service Service Secondary Queue Service Service Central Queue Stream Processing Batched Storage Analytics Model Pipeline A/B Testing Secondary DataCenter Service Service Secondary Queue 55
- 56. Building Recommendation Systems • Importance of A/B Testing • Generating Recommendations • Recommendation Explanations • Recommendation Infrastructure 56
- 57. Team Composition Team • Data Scientist - Math & Applied Machine Learning - Relevancy and Accuracy • Data Science Engineer - Software Development - Infrastructure, Speed and Maintainability Everyone works on production systems 57
- 58. Questions? Jeremy Schiff jschiff@opentable.com
Editor's Notes
- #19: LambdaRank, LambdaMART