JM 2016 rev
- 1. Jeanmarie Magnotti 9234 East Sun Lakes Blvd, South Sun Lakes, AZ 85248 Gina.Magnotti@yahoo.com 480-433-7020 Visionary leader and out-of-the-box thinker recognized and awarded for excellence. Achieves strong managerial and financial results by innovating new business processes and cultivating goal-driven teams to deliver sustainable results in high-pressure environments. Operations: Staffing, Team Building & Training / Procedure Development & Implementation / Project Management Service Enhancement / Productivity & Quality Improvement / Operations Management Revenue & Profit: Customer Relationship Management / Key Account Management / Sales Planning / New Business Development Needs Assessment / Branding SABBATICAL March 2014 - Present Sabbatical taken during which time I recuperated from an accident and completed a Master's Degree in HealthCare Administration (HCA). CHANDLER VALLEY HOPE Jul 2013 - March 2014 Business Manager Oversaw admissions for 55 bed facility. Responsible for financial services such as the budget, accounts receivable and payable, and staffing the support positions (dietary, housekeeping, maintenance, and business office) Responsible for checking insurancebenefits on patients and relaying results to patients. Responsible for working out payment plans and creating loans for patients whenever needed. MYDRKEVIN.COM (START-UP.6 MONTH ASSIGNMENT) Oct 2012 – April 2013 Operations Manager Managed local and international staff in ensuring: All operational work of the organization was supportive of the purpose and mission of Dr. Kevin and his brand. Dissemination and application of all policies (and standards) of the organization. Direction and leadership during the organization’s planning process. All physical resources of the organization’s operations were accounted for and working Effective management of operations including: Customer relations, Project Management, Vendor Management and Sub Contracted Services Corporate records, legal and corporate responsibilities were up to date. Developed and implemented procedures and company policy MAGNOTTI CONSULTANTS (family firm) July 2001 – July 2013 Consultant - Part time Working with clients to identify and correct existing challenges mainly in operations and client service areas. Reviewed, revised and implemented policies and procedures to meet established goals and objectives. Assisted in the research of competitors and preparing written reports for Management. Managed, organized, coordinated and monitored activities and functions of projects in cooperation with other departments and necessary agencies. Coordinated project activities with other departments to assure efficient operations. Revised and implemented policies and procedures to meet established goals and objectives. Managed support team, establishing and communicating project scope, goals and objectives. Demonstrated continuous effort to improve operations, decrease turnaround time, and streamline work processes and work cooperatively to provide increased customer service and staff relations.
- 2. Jeanmarie Magnotti – Martin Page 2 Oversaw project progress and keep necessary departments and management alert to potential issues as well as project completion expectations. Served as interim Director of Customer and Selling Standards to Macy’s East in Staten Island; monitored performance of 20 managers and 400 staff. Interviewed, hired, trained and coached new Manager and PT staffing hires. Instituted program to solicit customer feedback to achieve optimum service levels. Co-founder of www.Celebrityonlineauctions.com (start-up) raised more than 500,000 in donations through online auctions from 2001 – 2003 for the New York Chapter of the St Jude Children’s Hospital. Managed Box office and Ticket sales through E-Commerce site for Showtimer's playhouse. THE ROANOKE TIMES,Roanoke,VA November 2006 – October 2010 Account Executive Establish and maintain exceptional customer relationships as key account representative Devised innovative methods based on previous year’s goals verses economic conditions, to develop monthly plans for new business prospects that led to a 10% increase in new business. Continually drove revenue opportunities by effectively managing / maintaining existing account relationships. Collaborated with senior management on client related E-commerce proposals for maximum income. Collaborated with staff monthly to develop customer-centric advertising solutions to optimize company visibility and brand recognition through creative marketing strategies comprised of integrated print and technology. Collaborated with senior management on client related E-commerce proposals for maximum income. Worked with Senior Healthcare facilities such as Warm Hearth Health Care, Roanoke United Methodist Home, Blacksburg Assisted Living, Home Instead Facilities, Friendship Manor, Kings Grant, Wheatland Hills and more. Exceeded budget expectations as a result of successfully negotiating and securing a 15% increase in contracts, and boosted per-client purchases (online and print products) by 25%. Two-time recipient of the Ambassador Award for Excellence in sales. **Honored by the Roanoke Times’ Circle of Excellence for Overall New Business Performance for 2009** NEOPLANET,INC.,Tempe, AZ 2000 – 2001 Operations Manager (Start-up ceased operations in 2001) Interactive online advertising web browser released in 1998 that offered content channels and search abilities. Created Policies and Procedures for this start-up company Acted as intermediary for all incoming ads between the operations and creative arts teams making sure that all creative elements arrived from clientele and in the correct formats. Sent out reports to clientele on ad performance during length of campaign. At completion of ad campaign clients were sent campaign summary and a Customer Service Survey. EDUCATION GRAND CANYON UNIVERSITY Master of HealthCare Administration (HCA) 2015 University of Phoenix Master of Organizational Management (MAOM) 2007 University of New York, Brockport, NY, Bachelor’s degree 1985
- 3. Professional References Rick Landsman: Chief Technology Officer for IntegraClick Email: rickwlandsman@aol.com Office phone: not available (Former CTO at Unicast Communications) Bill Burell: Retired Email: wburell@gmail.com Mobile: (770) 684-3579. Former Director of Operations at Unicast Communications and NeoPlanet, Inc Tracy Eubanks: Recruitment Sales Manager at the Roanoke Times. Tracy.Eubanks@roanoke.com Office Phone: (540) 981 3211