‘Joining the dots’ of your applications and systems – the benefits of Integration
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The document outlines the benefits of integration for small to medium-sized businesses (SMBs) and discusses the challenges they face with data management. It emphasizes the importance of a strategic approach to integration and presents various integration forms, including enterprise application integration, business-to-business, and cloud integration, along with advantages and disadvantages of different integration methods. Finally, it concludes that the right combination of strategy, architecture, and technology can lead to successful data integration, enhancing operational agility and reducing costs.
‘Joining the dots’ of your applications and systems – the benefits of Integration
- 1. @Waterstonsltd www.waterstons.com ‘Joining the dots’ The benefits of Integration Presented by Richard Begg Lead Specialist: Integration & Software Architecture
- 2. Agenda @ A typical SMB IT landscape challenges @ How using Integration can help @ Importance of Integration strategy @ Forms & Approaches of Integration @ Conclusion
- 3. Typical SMB IT Landscape
- 4. Typical SMB IT Landscape Customer Relationship Management £ Enterprise Resource Planning Bespoke
- 5. CRM Data @ Contacts @ Customer Interactions @ Sales Orders @ Sales Invoices @ Products @ Incidents Customer Relationship Management
- 6. ERP Data @ Sales Orders @ Sales Invoices @ Products @ Inventory Levels @ Shipments £ Enterprise Resource Planning
- 8. SMB IT Landscape Challenges @ Customers and employees working with data that could be incorrect or out-of-date @ Employees being less productive due to the need to interact with multiple systems to do common tasks @ Customers and employees not having the right information available in a timely manner @ IT unable to adapt to changing business needs
- 9. How does Integrated IT help? @ Reduce data replication and increase data currency @ Make more use of your data and business functions @ Increase the agility of your IT @ Improve business process monitoring and manageability
- 11. Integration Strategy @ Using the right strategy is critical @ Integration projects are often large and complex @ Smaller Integration projects delivered in an iterative manner are more likely to succeed @ The correct architecture and technology choices allow the solution to grow to meet business needs
- 13. Forms of Integration @ Enterprise Application Integration (EAI) @ Integrating applications within your Enterprise @ Business-to-Business (B2B) @ Integrating your business with other businesses @ Cloud Integration @ Integrating with Cloud-based resources
- 14. Using Cloud Software as a Service Customer Relationship Management £ Enterprise Resource Planning Bespoke Cloud-based Customer Relationship Management
- 15. Using Cloud to Scale Customer Relationship Management £ Enterprise Resource Planning Bespoke Utilisation
- 16. Using Cloud to Scale Customer Relationship Management £ Enterprise Resource Planning Bespoke Bespok e Utilisation
- 17. Using Cloud to Scale Customer Relationship Management £ Enterprise Resource Planning Bespoke Bespok e Utilisation
- 18. Forms of Integration @ Enterprise Application Integration (EAI) @ Integrating applications within your Enterprise @ Business-to-Business (B2B) @ Integrating your business with other businesses @ Cloud Integration @ Integrating with Cloud-based resources @ Public API @ Providing an interface into your business
- 19. Public API @ Exposes your business functions and data via a documented web service API (REST/SOAP) @ Allows third-parties to add value to your business @ Public doesn’t mean open access (e.g. OAuth) @ Decreases complexity by providing a common API to all parties @ Large growth area
- 20. Public API - Examples @ Google Maps API @ Facebook API @ Twitter API @ National Grid UK Energy & Gas Flow API
- 21. how are you? Public API
- 23. Approaches to Integration @ Each form of Integration can be realised using different approaches @ Not one right answer @ Using a combination of approaches can give greater flexibility
- 24. Point-to-Point Bespoke Integration Customer Relationship Management £ Enterprise Resource Planning Bespoke
- 25. Point-to-Point Bespoke Integration Pros @ Simple to implement @ Simple to operate
- 26. Point-to-Point Bespoke Integration Customer Relationship Management £ Enterprise Resource Planning Bespoke £
- 27. Point-to-Point Bespoke Integration Pros @ Simple to implement @ Simple to operate @ Initially simple to implement Cons @ Difficult to implement a resilient and scalable solution @ Difficult to monitor and manage @ Changing a component is challenging.
- 28. Point-to-Point Vendor-Supplied Integration Pros @ Easier to implement/setup @ Provides some resilience to failure Cons @ Integration possibilities defined by the vendor @ Further lock-in to the vendor @ Difficult to monitor and manage @ Changing a component is still challenging.
- 29. Lightweight Integration Framework Customer Relationship Management £ Enterprise Resource Planning Message- Oriented Middleware Bespoke
- 30. Lightweight Integration Framework Customer Relationship Management £ Enterprise Resource Planning Message- Oriented Middleware Bespoke
- 31. Lightweight Integration Framework Pros @ Provides failure resilience and scalability features @ Simplifies routing @ Out-of-the-box monitoring and management Cons @ Limited flexibility of the solution @ Transformation may still be required at each point.
- 32. Using an Integration Platform Customer Relationship Management £ Enterprise Resource Planning Bespoke Integration Platform
- 33. Using an Integration Platform Customer Relationship Management £ Enterprise Resource Planning Bespoke Integration Platform Integration Platform
- 34. Using an Integration Platform Integration Platform • Content Based Routing • Business Process Management • Business Rules Engine • Business Data Analytics
- 35. Content Based Routing Integration Platform
- 36. Content Based Routing Integration Platform Message is an Order Message is an Invoice Message is a Customer Enquiry
- 37. Content Based Routing Integration Platform Invoice Invoice Order Invoice Customer Enquiry
- 38. Content Based Routing Integration Platform Order Order Order Invoice Customer Enquiry
- 39. Using an Integration Platform Customer Relationship Management £ Enterprise Resource Planning Bespoke Integration Platform £
- 40. Integration Platform as a Service (IPaaS) @ Provides Integration Platform in the cloud @ Windows Azure BizTalk Services @ MuleSoft CloudHub @ Should be used for @ Integration entirely in the cloud (Cloud <-> Cloud) @ Hybrid cloud Integration (Cloud -> On Premise, On Premise -> Cloud) @ Not suitable for on premise only Integration
- 41. Integration Platform as a Service (IPaaS) £ Enterprise Resource Planning Trading Partner Trading Partner Integration Platform EDI
- 42. Integration Platform as a Service (IPaaS) £ Enterprise Resource Planning Trading Partner Trading Partner Integration Platform XML JSON
- 43. Using an Integration Platform Pros @ Provides a flexible solution @ Capable of scaling to meet changing business needs @ Simplifies routing and transformation @ Out-of-the-box monitoring and management @ Reduces effort required to develop Integration solutions Cons @ Specialist knowledge required @ Upfront cost.
- 44. Using an Integration Platform Pros @ Provides a flexible solution @ Capable of scaling to meet changing business needs @ Simplifies routing and transformation @ Out-of-the-box monitoring and management @ Reduces effort required to develop Integration solutions @ Simplifies infrastructure complexity and cost @ Payment by subscription lowers TCO Cons @ Specialist knowledge required @ Possible legislative or commercial issues regarding data in the cloud @ Only suitable for Integration in the cloud.
- 45. Conclusion @ The right combination of strategy, architecture and technology is key to building a successful integrated IT platform and allows the solution to grow to meet business needs @ Integration maximises the availability and currency of data and business function across the enterprise @ Integrating services in the cloud lowers TCO and increases the agility of your IT to respond to real-time demands.
- 46. What’s next? The Business case: why bother? Friday 28th March 2014, 11:45am Jo Adair