Jonathan Caleb Porter
- 1. Jonathan Porter 2004 Redwood Pl. Denton, TX 76209 – jcporter09@gmail.com – (817) 487-5371 EDUCATION University of North Texas Pursuing a Bachelor of Science in Biochemistry Tarrant County Community College EXPERIENCE Starbucks Coffee- Highland Village, Denton (Shift Manager) May 2012-November 2012, October 2014-Present Create daily deposits and manage register cash drawers Train and mentor new employees on how to successfully accomplish their job responsibilities Communicate with higher management on a daily basis regarding the store’s performance Supervise partners to ensure compliance with Starbucks policies and procedures Starbucks Coffee- Mansfield, Hickory Creek, Highland Village, Mansfield & Denton (Barista) April 2010-Present Provide great customer service by interacting with customers in order to ensure a pleasant experience Explain the menu options to customers and offer suggestions based on a customer’s needs Take accurate orders so that customers can receive their beverages and food in a timely manner Assist management and co-workers to uphold a positive and productive work atmosphere Abide by health code standards in order to maintain a sanitary environment Perform individual daily task proficiently to meet overall productivity goals Operate cash register and follow Starbucks cashier protocol in order to avoid monetary issues Responsible for the inventory during my assigned shift Home Depot- Mansfield, TX (Garden/Freight Associate) August 2008-August 2010 Operated forklifts and other machinery to restock shelves Prepared and set up displays for holiday specials Participated in Home Depot online safety courses in order to stay up to date on safety procedures Provided customer service by helping customers find products for their specific needs AT&T- Hurst, TX (Premises) July 2007-September 2007 Provided great customer service by calling customers to confirm appointments and work orders Explained product options to customers and offered suggestions based on a customer’s needs Installed hardware into customer’s Network Interface Device (NID) Checked the neighborhood SAC box to diagnose the system’s functionality Kept up with appointment in an organized and timely manner References available upon request