K Daniel Resume 12 15 10 Rev.
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Kenneth V. Daniel is an experienced executive leader with expertise in organizational turnaround and operational improvement. He has successfully led several non-profit organizations, implementing strategies that increased revenues, cut expenses, and improved quality of care. Daniel is recognized for building highly productive teams through strong communication, ethics, and relationship skills. He possesses advanced competencies in financial management, strategic planning, and stakeholder satisfaction.
K Daniel Resume 12 15 10 Rev.
- 1. Kenneth V. Daniel, M.P.A. 233 Dill Avenue Frederick, MD 21701 Cell: (240) 357-4536 http://www.linkedin.com/in/kennethvdaniel ken.daniel0422@gmail.com SUMMARY Recognized executive leader with unique capacity of blending interpersonal and business skills to create highly productive teams that excel at implementing change, achieving quality services, and improving stakeholder satisfaction. Proven record of taking over difficult turnaround challenges and achieving successful operations. Possesses global view that links best practice, operational effectiveness, and long-range strategy development. Expertise to lead effective governance-management relationships resulting in moving organizations to brand excellence in their markets. Recognized for exceptional communication and teaching skills that develop high levels of confidence in the organization’s integrity of mission and practice. Award winning ability to instill ethical values into daily management and clinical practice that produces superior public recognition of the organization’s reputation for quality. CORE COMPETENCIES • Advanced organizational problem-solving, assessment, and financial turnaround planning skills • Management team recruitment, mentoring, motivation, and staff development experience • Budget formulation and cost reduction implementation strategies • Superior public speaking, mission interpretation, community outreach, and stakeholder relationship building skills • Exceptional interpersonal relationship skills that build trust, customer satisfaction, and operating effectiveness • Corporate compliance, clinical ethics, and board development program leadership • Strong project management expertise and strategy execution skills LEADERSHIP ACHIEVEMENTS LANCASTER THEOLOGICAL SEMINARY, LANCASTER, PA Interim President, Chief Executive Officer, September 2010 to present Developed and led interim management and operational improvement strategy for this private, non-profit, graduate and professional degree educational institution with 12 faculty, 150 students, and $3.5MM in annual operating expenses. • Restructured administrative staffing and eliminated $250K in expenses. • Led revision of human resource function resulting in centralized policy and procedures. • Promoted development of online graduate level courses. • Implemented marketing and branding initiative resulting in coherent message for school and its different special programs. INGLESIDE AT ROCK CREEK, WASHINGTON, DC Executive Director, November 2008 to April 2010 Led operational turnaround program for this $15MM annual operation non-profit continuing care retirement community (CCRC) comprised of 112 IL units, 41 AL units, and 60 SNF beds that increased annual revenues by $500K, cut expenses by $1.25MM, and initiated clinical quality improvements.
- 2. • Increased quality care resulting in CMS rating moving from 3 to 4 Stars; SNF went from 34 deficiencies in 2008 to 9 in 2009; added innovative culture change elements to program. • Led innovative design project that planned for conversion of old AL building into 15 luxury IL units. • Cut operating costs by over $1.25MM through staffing reductions and operating improvements. • Renovated underused office area into new IL unit resulting in new revenues from entrance fee of $1.1MM and annual fees of $60K. • Improved resident satisfaction scores to over 90% overall rating. • Completed total marketing program strategy revision of print, web, and event planning resulting in tripling of lead generation, appointments, and sales. • Restructured development department resulting in new donor events, publications, and gifts. • Rebuilt human resources function to achieve regulatory, union contract, and budgetary compliance. • Received DC health department recognition for quality turnaround results and invited to host annual District resident rights luncheon. PHOEBE-DEVITT HOMES, 1991-2008 PHOEBE ALLENTOWN CAMPUS, ALLENTOWN, PA Vice President, Campus Operations, 2004 to 2008 Led $35MM annual CCRC campus including 395-bed SNF, 55-bed PCF, 88-unit CCRC apartments, and 131 HUD unit senior housing. • Resolved history of level G violations with CQI program leading to a one-deficiency survey in 2008. • Led expense reduction turnaround effort moving facility from 5% loss to 5% surplus. • Implemented staff recognition program resulting in 80% positive overall staff satisfaction score. • Incorporated customer satisfaction plans resulting in 90% satisfaction for two years in a row. • Led innovative program development in community relations and chaplaincy training. • Initiated Integritas program linking five denominational institutions with Lancaster Theological Seminary for programs of mutual benefit, clergy education, and fund-raising support. • Created corporate compliance program. • Initiated corporate wide culture change program resulting in increased resident and staff satisfaction. PHOEBE RETIREMENT HOUSING SERVICES, ALLENTOWN, PA Executive Director, 2000 to 2004 Directed division of 9 affordable housing facilities in a four county region. • Completed construction on two new projects and integrated three acquired housing projects to achieve stable operations and regulatory compliance. • Implemented best practice home and community service program to support residents in their apartments, while delaying or eliminating the need for transfer to nursing homes. • Improved department fiscal performance from $200,000 annual loss to breakeven operations. PHOEBE BERKS VILLAGE HEALTH CARE CENTER, WERNERSVILLE, PA Administrator, 1994 to 2000 Led stabilization of start-up and ongoing operation for this 120-bed facility on large CCRC campus. • Instituted new quality improvement program that led to deficiency-free survey in 1996 and J.C.A.H.O. accreditation in 1999. • Implemented changeover in food service contract vendors resulting in cost reduction of 5%. • Implemented improved mental health and behavior management service. PHOEBE HOME, ALLENTOWN, PA Assistant Administrator, 1991 to 1994 Supervised daily operations of 395-bed nursing and 55-bed personal care facility. • Instituted first Ethics Committee, an innovation within the Phoebe organization. • Developed innovative pastoral care program and initiated mental health services.
- 3. PHOEBE TERRACE, ALLENTOWN, PA Manager, 1989 to 1991 Supervised operations and conducted direct marketing for 88-unit CCRC. • Improved resident-management relations and customer satisfaction. • Led financial turnaround effort in fifth year of new CCRC’s operation. ST. ANDREW’S UNITED CHURCH OF CHRIST, READING, PA Pastor, 1981 to 1989 • Led congregation during transition from lengthy pastorate. • Revitalized stewardship program resulting in increased member financial support. • Initiated youth ministry program. • Developed outreach programs with other city congregations resulting in church involvement with recovery groups, furniture bank, and food pantry. MUHLENBERG COLLEGE, ALLENTOWN, PA Adjunct Instructor, Spring Term 2008 • “Health Care Law and Ethics” PUBLICATIONS AND PRESENTATIONS “Caring For Caregivers,” The Clergy Journal, September 2001. “Stewardship for Trustees,” AAHSA annual meeting, co-presenter, October 2002. “The Role of Associations,” Consultation on Older Adult Ministries, Princeton Theological Seminary, March 2007. “The Role of the Trustee.” Council of Health and Human Services Ministries presentation at Lancaster Theological Seminary. March 2003 EDUCATION Master of Public Administration (Long Term Health Care Administration) Marywood University (PA) Master of Arts in Pastoral Counseling Moravian Theological Seminary (PA) Master of Divinity United Theological Seminary of the Twin Cities (MN) Bachelor of Arts, English Kutztown University (PA) PROFESSIONAL CREDENTIALS AND AWARDS • American College of Health Care Administrators, certified at Fellow level, 1996 – present • Licensed Nursing Home Administrator in good standing, Pennsylvania, NH:003698-L (Application for NHA by endorsement pending in Maryland) • Phoebe Ministries President’s Award for excellence • Moravian Theological Seminary Kortz Award in support of pastoral counseling ministries for seniors COMMUNITY INVOLVEMENT • Berks County (PA) Office of Aging Advisory Board • Fleetwood Area School District Board of Directors, Vice President • Council of Health and Human Service Ministries, United Church of Christ national board
- 4. • Lehigh Valley United Way, Aging Services advisory committee • Muhlenberg College Wescoe School advisory committee • Kutztown University College of Liberal Arts and Sciences advisory committee