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- 1. Earn up to 30 CPE Credits! Discover the Skills You Need to Get the Job You Want August 9 – 13, 2010 | Atlanta, GA Administrative Professional Skills Week Acquire the Skills to Succeed: Become a Qualified Administrative Assistant YOU WILL LEARN HOW TO: Build a Professional Development Plan to Advance Your Career Identify future opportunities and take ownership of your goals Utilize Leadership and Team Building Techniques Establish yourself as an indispensable asset and team player in your organization Understand How to Manage Conflict and Negotiation Discover an innovative approach to interacting and communicating with difficult people and situations Conquer Time and Stress Management Issues Implement techniques to prioritize your workload and time in a chaotic environment www.PerformanceInstitute.org/Admin
- 2. Administrative Professional Skills Week • Administration Professionals Dear Administrative Professional, • Secretaries In today’s society, Administrative Professionals must be highly skilled and essentially a jack of all • Administrative trades in order to become a valued member of a team and to receive greater opportunities. In times of economic distress, individuals are beginning to expand their role and take on more tasks Assistants in their organization to remain an asset and increase their chance to advance professionally. Thus, Administrative Professionals should be doing the same; understanding what the job requires and • Receptionists getting the job done in order to advance their career. • Office Managers The Performance Institute, in conjunction with the American Strategic Management Institute, has developed an innovative and comprehensive Administrative Professional Skills program designed • Executive Secretaries to give you the tools you need to advance professionally. This training will transform you into an indispensable team member and give you the insight you need to achieve your goals. Join other • ...And All Other administrative professionals at the 2010 Administrative Professional Skills Week March 8–12, Administrative Staff 2010 in Arlington, Virginia to find out what it takes to make significant strides in your career. INCREASE YOUR PROFESSIONAL VALUE BY TAKING CONTROL OF YOUR CAREER This step-by-step program is designed to help you map out and execute a plan of action, going from a needs assessment to a professional development plan, to the development of your skills. Understanding the needs of your professional and personal lives to achieve balance in both is essential to the advancement of your career. During this interactive five day training, you will learn skills to take your career to the next level while also finding time for the activities you really enjoy. 1. Discover what UNDERSTAND HOW TO MAKE THE MOST OF YOUR DAY you need to know In the world of an Administrative Professional, time is always of the essence and when managed to advance your poorly, will create additional stress, work and conflict. During this comprehensive week you will career learn how to re-define your time to prioritize your every day workload with new and ongoing projects so that you can work in more efficient manner. Additionally, acquiring time management 2. Learn how to skills will further demonstrate your ability to handle various projects and allow opportunities for network to gain professional advancement to come your way. credibility and IMPROVE YOUR INDIVIDUAL PERFORMANCE AND EFFECTIVENESS support Workplace conflict and stress are two reasons why individuals have difficult time producing quality 3. Learn how to work in a timely fashion. Take an Emotional Intelligence (EI) assessment to discover your personality network to gain type and how it affects those around you in order to foster better office relationships. You will also credibility and discover how to solve problems, improve your communication skills and discover how to take charge of your career by assuming leadership roles within your organization. support Join your colleagues at the 2010 Administrative Professionals Skills Week this March 8 - 12, 2010 4. Prioritize demands in Arlington, Virginia to learn the skills you need to make essential strides in your career. Space is with time limited for this event, so be sure to reserve your seat today. management Kindest Regards, 5. Establish yourself as an integral part of your organization Amanda Ward, Program Director 2
- 3. CAREER DEVELOPMENT Learn How to Take Control of Your Career Day One: Monday, August 16, 2010 8:30 1:00 Registration and Continental Breakfast Training Continues 9:00 Implement Workplace Boundaries Training Begins • Learn to say no effectively and at the appropriate times to get the job done Perform a Self-Assessment and Self Analysis • Adapt successfully to changes in your roles • Identify your professional strengths and weaknesses and responsibilities • Develop a list of current position responsibilities and those you would like to take on in the future Position Yourself for Greater Management Responsibilities Utilize Your Personality Test Results • Find out the steps you need to take in order to receive • Understand other personality types to better manage greater responsibility in your office relationships in your office • Discover how to attain your career goals and move up the • Determine your personality type to discover the best fit in office ladder your organization Discover a Personal/Professional Life Balance Understand Your Professional Position • Establish a supportive work environment to integrate your • Display confidence and assertiveness both worlds • Learn how to confidently express your opinions, respectfully • Achieve goals in your professional and personal life by disagree with coworkers and ensure your voice is heard impacting both in positives ways 12:00 4:00 Lunch Day One Adjourns 3
- 4. CAREER DEVELOPMENT Showcase Your Professional Expertise by Marketing Your Professional Strengths Day Two: Tuesday, August 17, 2010 8:30 1:00 Registration and Continental Breakfast Training Continues 9:00 Create a Professional Development Plan Training Begins • Learn the significance of a professional development plan (PDP) Utilize Coaching and Mentoring • Develop a plan for acquiring new skills to advance • Identify and discuss professional goals with an individual who works in the role you hope to obtain in the future • Use their experience as a visual map to take you to the next Develop Your Career Path level in your career • Use the continuous turnover within the administrative profession as leverage to gain career advancement Develop Goal Setting Techniques • Evaluate the competency gap in your current and objective position to assess your potential • Understand why goal setting fails and how to overcome this • Implement setting BEST goals in your professional and personal life to achieve satisfaction Market Yourself for Career Advancement • Position yourself for greater responsibilities with a clear and concise self-marketing plan Create a Network for Success • Cultivate your talents and learn how to utilize them • Understand the significance of networks, how they influence for promotion and the power they have in your organization • Develop and expand your network to increase your 4:00 marketability and professional credibility Day Two Adjourns 12:00 Lunch I enjoyed the entire conference and really liked the hands-on theme throughout the entire week. I would highly recommend this conference to others.” Latoya Jones Administrative Assistant, Nuclear Regulatory Commission 4
- 5. TEAM BUILDING & LEADERSHIP IMPROVEMENT Gain the Support of Your Supervisor by Fostering a Productive Team Environment Day Three: Wednesday, August 18, 2010 8:30 Registration and Continental Breakfast 12:00 Lunch 9:00 1:00 Training Begins Training Continues MORNING WORKSHOP Lead through Change • Inspire your colleagues with a clearly defined plan of action Implement Advanced Team • Inject enthusiasm and engagement into your organization Building Practices through internal communication tactics This scenario-based workshop will use hands-on group activities to help create useful team building Lead without Authority skills and techniques. The morning will focus on • Utilize your emotional intelligence to influence without intense situational learning guaranteed to provide key positional authority takeaways you can implement in your own office. • Clarify your role and excel in working with peers, multiple During this experiential workshop, you will: managers and demanding clients 4:00 • Discover the difference between management versus leadership Day Three Adjourns • Develop the critical skills needed when working in a team environment This program…helps give you the tools you need to grow in your career.” Sonia Colmenero, Administrative Assistant, US Institute for Environmental Conflict Resolution 5
- 6. CONFLICT MANAGEMENT TECHNIQUES Learn to Manage Your Day and Reduce Stress for Greater Productivity Day Four: Wednesday, August 19, 2010 8:30 12:00 Registration and Continental Breakfast Lunch 9:00 9:00 Training Begins Training Continues Explore Non-Verbal Communication Overcome Intimidation and Emotional Barriers Techniques in the Workplace • Take the moral high ground when resolving office disputes • Learn what your non-verbal communication is saying about or complaints you and how to effectively communicate using non-verbal • Focus questions to uncover underlying problems and clarify cues and gestures the situation between the parties in negotiation • Read your colleagues’ non-verbal communication to better interact with your peers Manage Conflict to Advance your Career • Learn strategies for working with difficult people and Work with Diplomacy and Credibility develop alternative ways of managing conflict • Learn and adapt to different work styles and preferences • Develop a goal-oriented approach to conflict to achieve an • Discover and use business courtesies that illustrate an agreement that meets both parties needs team atmosphere 4:00 Day Four Adjourns Recognize the Significance of Effective Communication in the Workplace • Learn to listen to people more closely and compose your message more clearly • Communicate effectively with different types of people based on their behavioral style I thought this was a great experience and was able to walk away with so much to share with other Assistants in my Division.” Benita Smith Administrative Assistant, Federal Highway Administration 6
- 7. TIME & STRESS MANAGEMENT SOLUTIONS Learn to Manage Your Day and Reduce Stress for Greater Productivity Day Five: Friday, August 20, 2010 8:30 1:00 Registration and Continental Breakfast Training Continues 9:00 Negotiate with Poise and Ease Training Begins • Form new partnerships within the office by creating win-win negotiations Develop a Time and Stress Management System • Focus on the relevant issues of the negotiation without • Discover techniques to reduce your stress and make your allowing personal feelings or negotiator tactics to effect day more productive your decisions • Develop a daily schedule for both work and home to organize your time and fit more into your day Conduct a Negotiation Application Session • Apply your new negotiation skills in real life scenarios and Beat the Deadline Blues gain feedback from your administrative peers • Ask for additional guidance on the best method to complete • Discuss your tactics and behavior with your peers to improve a lengthy project to meet the requested timeline your negotiation skills • Request assistance with tasks that other team members can complete to allow you to focus on urgent projects Display Positive Behavior and Actions • Minimize the distractions that keep you from accomplishing Establish and Adhere to Your Limitations your important goals at the office • Learn to ask for assistance when the work • Maximize your energy with an optimistic and becomes overwhelming constructive attitude • Adjust day to day duties to allow room to complete urgent projects 4:00 Adjourn 12:00 Lunch 7
- 8. Who is Annette Dubrouillet? SEASONED MANAGER AND LEADER • DEGREED EDUCATOR • TRAINED PRESENTER Annette Dubrouillet’s 30+ year career in the public and private sector has provided her with the practical and theoretical experience to deliver perceptive, intelligent and stimulating presentations to a variety of audiences. Some of Annette’s most notable professional accomplishments include: 7+ years as president/owner of her own speaking business Annette went from working in a very complex bureaucracy (Department of Defense) to running a very successful speaking business. Today, Annette continues to transfer the expertise she gained from Federal service to more than 100 clients in the private and public sector, including county governments, Fortune 500 companies, prestigious educational institutions and small e-commerce start-ups. 12+ years with the Department of Defense Annette worked at all levels of the Department of Army and at headquarters for the Department of Navy. During this time, she led large social services organizations with as many as 1500+ customers daily, 350+ staff, 300+ contractors and a $6+ million budget. Annette also spent time as a quality assurance expert and was the recipient of three high-level awards from three different Army installation commanders in recognition of her exemplary performance. Seasoned presenter and training specialist While with the Army, Annette presented seminars on leadership, team building and personnel management, and served two years as a training/curriculum specialist. She also worked for one year with a private consulting firm developing and implementing training. Over the years, Annette has developed and delivered hundreds of professional-level presentations to thousands of participants worldwide. Teacher of hearing impaired teenagers For five years, Annette taught hearing impaired/multi-handicapped teenagers and still uses her sign language to communicate with deaf friends, colleagues and other hearing impaired persons with whom she has personal and professional contact. Annette is known for being a flexible communicator who focuses on the goal of meeting the needs of individuals. Bachelor of Arts, Education/Special Education, University of Central Fla, 4.0 GPA Annette has taken numerous graduate courses in counseling, guidance and special education, and respects lifelong learning, including yours. Past-President, Washington DC chapter of the National Speakers Association (NSA) From 2001 to 2002, Annette was the President of the Washington, DC chapter of the National Speakers Association. She was the chapter Member of the Year in 2002, and received the coveted Capital Outstanding Speaker award in 2005. In 2006, Annette was the recipient of the prestigious John Jay Daly Award, she was the 2006-2007 Chair of the NSA Chapter Leadership Council and she also served on the NSA Board of Directors for seven years. 8
- 9. IN-HOUSE TRAINING One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation SPONSORSHIP in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating OPPORTUNITIES travel expenses. Whether you require training for a small group or for an organization-wide initiative, the advanced learning methods employed by the Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent As a conference and training within your organization. provider, The Performance Institute is an expert in CUSTOMIZATION bringing together leaders We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution. While many training providers will offer you some variation of their standard training, the to share and discuss best Institute’s subject matter experts will work with you and your team to examine your programs practices and innovations. and determine your exact areas of need. The identification of real life examples will create We connect decision-makers a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual with respected solution projects or scenarios from your organization, instructors can address specific challenges providers. and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate The Institute offers four organization-wide training initiatives. Utilizing multiple instructors, the Institute has the different pre-designed capacity to deliver courses to groups of up to 300 participants per day. sponsorship packages: AREAS OF EXPERTISE • Event Co-Sponsor On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: • Session Sponsor • Strategic Planning • Contracting • Luncheon Sponsor • Performance Measurement • Performance Reporting • Exhibit Booth Sponsor • Project Management • Program Evaluation • Lean Six Sigma • Administrative Management • Workforce Management • Change Management For more information on • Budgeting and Forecasting • Balanced Scorecard sponsorships or to get started, For more information about in-house training options available to you, please contact Meredith Mason at contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@ 202-739-9707 PerformanceInstutite.org or Meredith.Mason@ PerformanceInstitute.org 9
- 10. REGISTRATION & LOGISTICS VENUE & HOTEL the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. The 2010 Administrative Professionals Certification Week will be held at The Westin Buckhead Atlanta. QUALITY ASSURANCE The Westin Buckhead Atlanta 3391 Peachtree Road, NE ASMI strives to provide you with the most productive and effective Atlanta, GA 30326 educational experience possible. If after completing the course you feel 877-992-9521 there is some way we can improve, please write your comments on the A limited number of rooms have been reserved at The Westin evaluation form provided upon your arrival. Should you feel dissatisfied Buckhead Atlanta at the prevailing rate of $169.00 until July with your learning experience and wish to request a credit or refund, 8, 2010. Please call the hotel directly and reference code please submit it in writing no later than 10 business days after the end “Administrative Professionals Week” when making reservations to of the training to: get the discounted rate. ASMI: Corporate Headquarters 805 15th Street NW, 3rd Floor TUITION & GROUP DISCOUNTS: Washington, D.C. 20005 The tuition rate for attending The 2010 Administrative Professionals Certification Week is as follows: Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. ASMI Offerings Early Bird Regular is not responsible for speaker changes, but will work to ensure a Rate* Rate comparable speaker is located to participate in the program. Full Week $1099 $1199 Career Development Course $799 $879 If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by Team Building & Leadership Improvement $439 $439 registrants, including delegates, sponsors Conflict Management Techniques $439 $439 and guests. Time & Stress Management $439 $439 DISCOUNTS AND PAYMENT *For the early bird rate, please register June 14, 2010. • All ‘Early Bird’ Discounts must require payment at time of registration For more information on group discounts for The 2010 Administrative and before the cut-off date in order to receive any discount. Professionals Certification Week please contact Chris Hicks at 202- • Any discounts offered whether by ASMI (including team discounts) 739-9548 or Chris.Hicks@PerformanceInstitute.org. must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. • Discounts cannot be applied retroactively CPE CREDITS Payment must be secured prior to the conference. If payment is not Delivery Method: Group-live Program Level: Basic received by the conference start date, a method of payment must Prerequisites: None Advanced Prep: None CPE Credits: Up to 30 be presented at the time of registration in order to guarantee your participation at the event. The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to
- 11. REGISTRATION & LOGISTICS to register Call Fax this Form to Visit 877-992-9521 866-234-0680 www.PerformanceInstitute.org/Admin Registration Form o Yes! Register me for Customer Experience Management Training 2010 o Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information: o Check o Purchase Order / Training Form o Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute CANCELLATION POLICY: ASMI will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. o I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: __________________________________________________________________________________________ Date: _______________________ Priority Code: K229-WEB
- 12. About the Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance. www.PerformanceInstitute.org