katarzynamaslowiec.doc
- 1. CatherineMaslowiec 200 Clearview Avenue Ottawa, Ontario K1Z8M 2 Cell. 613-298-6163 kmaslow@hotmail.ca catherine.maslowiec@pptc.gc.ca PERSONAL PROFILE: Highly motivated Customer service clerk with 10 years of experience in all areas such as; Administrative skills, strong interpersonal and organizational skills, with a keen ability to multitask a variety of challenges and responsibilities. Experience in working in rapidly changing environment. Skills and Proficiencies MS Word, MS Excel, Planning and Scheduling Written Communication Customer Service 60 wpm Typing Speed Excellent communication skills MS Access Database EMPLOYMENT: Passport Canada - Passport Print Clerk January 2011-present Gatineau Quebec Verified all data received electronically Identified and reporting errors to Quality Control Examiners Transmitted verified passports data file to Book Printer for processing Assigned printer to travel documents to initiate printing processing Performed final verification of printed passport documents Verified mailing address, printing address labels and prepare envelopes for mailing Logged in receipts of verified passport file data
- 2. Laurier Optical- Receptionist/ Shipping Supervisor/Data Entry Clerk June 2010- Jan 2011 Ottawa Ontario Prepared invoices for Laurier optical product delivery Prepared daily shipment to 30 Laurier optical stores Prepared information electronically Booked and confirmed appointments at the eye clinic Prepared payments Worked in rapidly changing environment FedEx Administrative Assistant (Contract) May 2009-March 2010 Ottawa, Ontario Sorted and reviewed, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries. Organized, sort and assign mail distribution for all the employees. Established and maintained electronic records management system for all incoming and outgoing correspondence. Coordinated and performed a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Prepared invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet. Performed general office duties such as ordering supplies; maintaining records entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Gilmore Reproduction-October 2008- May 2009 Ottawa, Ontario Costumer Service Clerk/ Job Log Clerk
- 3. Completed miscellaneous requests in a timely and positive manner ship out of town jobs and log them into the UPS system. Performed customer follow-up with regard to delivery issues, clarification of customer instructions as well as respond to customer enquiries regarding the status of their jobs Performed various bindery tasks including assembly of documents, maintain a positive relationship with internal and external clients.task and enter into the database all jobs brought into the production facility Abbott Point of Care August 2008-September 2008 (Contract) Database Specialist Updated and maintained entire staff access to company database for day-to-day functions. Verified employee access to assembly applications Stayed abreast of new hires and updated and granted eliminated access as per direction. Main Street Spa- October 2007-August 2008 Stittsville, Ontario Receptionist Maintained an inventory of vacancies, reservations. Prepared work schedule. Scheduled appointments and perform other clerical duties. Presented statements of charges to departing guests and receive payment. Maintained financial statements and records and ensure safekeeping directed visitors to appropriate person or area and receive payment, either cash or credit card. Provided information in person and or by phone about services and rates, forward telephone calls, and takes messages. Resolve Corporation September 2006-September 2007 Ottawa, Ontario Data Entry
- 4. Entered data (Dental Claims) into computerized databases, spreadsheets or other templates using a keyboard, mouse or scanner, or other data entry tools. Received and registered invoices, forms, records and other documents for data capture. Delawana Inn Summer Resort-May 2006-November 2006 Honey Harbour, Ontario Front Desk Clerk Maintained an inventory of vacancies, reservations and room assignments. Registered arriving guests and assign rooms. Answered enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Compiled and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. Presented statements of charges to departing guests and receive payment, either cash or credit card. Solectron Ltd- May 2003-August 2003(Contract) Ottawa, Ontario Inventory Clerk Inspected and verify incoming goods against invoices or other documents, record shortages and reject damaged goods. Monitored inventory levels as materials, equipment and stock are issued, transferred within an establishment or sold to the public using manual or computerized inventory systems. Prepared requisition orders to replenish materials, equipment and stock. Monitored inventory levels as materials, equipment and stock are issued. Compiled inventory reports, recording the quantity, type and value of materials, equipment and stock on hand, using manual or computerized inventory systems and reconcile physical inventories with computer counts. Education CDI COLLEGE (Graduated from Police Foundations) January 2005- November 2006 Secondary education