Kenny Mok 2016
- 1. Kenny Mok Email: kenny.mok88@gmail.com ▪ Skype:kenny.mok88 Proven track record of success in Information Technology Management and Lead Systems Engineer roles. Effective communication of complex technologies to individuals with varying levels of knowledge. Adaptable problem solver who embrace challenges in the work place. CAREER EXPERIENCE The Dorchester Collection Multiple Properties, March 2011 – Current Systems Analyst of Information Technology Lead, The Beverly Hills Hotel & Hotel Bel-Air /Dorchester Collection Executing all aspects of Information Technology & Telecommunications for two iconic, five star properties with revenues for these assets exceed $120M in 2014 and continuously growing. Properties are wholly owned and managed by The Dorchester Collection. Responsible for systems hardware and software operations, maintenance, strategy, service vendor contracting, and supervision of team of 4 IT specialists. As a primary lead engineer of IT department providing technical operations while managing daily operations, projects, networks, virtual and physical servers and telecommunication needs including 46 individual telecommunication rooms, 100 + Cisco switch stack environment with over 3500 ports for Five Star, Five Diamond Luxury Hotels. Collaborating with Dorchester Collection Corporate, General Contractors, and Engineers in the ongoing renovation of the main lobby, pool, restaurant, and guest room technology. Developing and deploying strategies to continually drive and improve systems financial processes. Daily Operations: * Support company’s leadership to planning and organizing accommodation, finance, sales and catering, engineering and other hotel services. * Address problems, troubleshooting, and educate the related department or personal. * Deal with IT related customer complaints and comments. * Assist in planing work schedules for individuals and teams. * Optimize and troubleshoot critical networks problems including control, communications, computers, and intelligence activities in various locations by planning, designing, and leading the execution of short- and long-term upgrades, expansions, and integration projects as directed by Dorchester Collections. * Reduce system downtime by resolving network-related issues in the most expeditious manner. * Oversee and administrate Exchange Server, Domain Server, Network Routing & Switching, Security, IP addresses, VPN, traffic terminal networks and VLANs including static, dynamic, voice, and data. * Provide a clear and comprehensive understanding of networks by authoring and maintaining documentation of the network configuration and training and delegating responsibilities to customer's personnel on basic equipment management.
- 2. Kenny Mok Email: kenny.mok88@gmail.com ▪ Skype:kenny.mok88 * Provide network/technical support administration and troubleshooting for all versions of Windows clients and servers. * Provide support for Active Directory, IIS, Terminal Services, DNS, DHCP, per Exchange 2007, 2010, 2013 and Microsoft Windows Server 2000, 2003, 2008 related applications and services. * Write SOP documentation in support of infrastructure. * Provide timely and accurate progress status on all ongoing support issues, with an emphasis on client satisfaction. Project Completed(2015): * Deployed and configured Manage Engine Help Desk Plus to improve the usability of IT services and resources. * Security Patch Management by utilizing WSUS and GPO per company’s workstations and servers. * Installed, configured, and instructed Citrix/Delphi and GP environment per related department. * Prepared server virtualization for VMWare ESXi6.0/SAN HY-4. * Deployed in-room technologies including Control4, C2960, Cisco Air AP-1142N LWAPP, iBahn STB, B&O TV control system, Alcatel-Lucent SIP phones per the Prestige Bungalows Renovation Project. Beverly Hills Hotel and Bungalows (From 2011-Current) * Configured and operated File Storage Servers and Backup Services (Symantec BE2012 with HP autoloader) * Designed and operated Microsoft WSUS, MBSA, and Asset Management System. * Installed, configured, and operated Sophos Antivirus System. * Designed and deployed Cisco Catalyst Switches (C2960S, C3560S, 3750G) to support Control4, iBAHN IPTV and HEP, Motorola Radio Systems, HOTSOS and ALU sip phone for hotels renovation. * Installed and designed infrastructure of a complete Cisco Wireless systems with 150 WAPs for 12 admin offices, 210 rooms , 23 bungalows, 4 restaurants and conference services area. * Reduced issues and the time required to troubleshoot issues, expedited the installation of new switches, and increased ease of equipment management by creating a standardized network configuration for all infrastructure switches. * Standardized cabling, patch panel, and network hardware installation processes; installed new cabling in communications closets and cabinets. * Met customer requirements in extending network services by installing multiple long-haul fiber optic cables, microwave line-of-sight antennas, and deploying multiple layer 2 and 3 switches. * Increased available network bandwidth and extended the network by installing new network edge routers and configuring site-to-site VPN tunnels. Hotel Bel-Air ( From pre-opening in 2011- Current) * Designed and managed 300+ active user account with 200+ workstations, 30 laptops and 20 production servers under Microsoft Active Directory environment per both properties as a shared services. * Deployed and administrated the Cisco Meraki WiFi management solutions for in-room iPAD management. * Operated and troubleshooted per Oracle/Micros PMS hotel property management system, Opera and interface servers. * Operated and troubleshooted per Oracle/Micros POS 9700 workstations. * Assisted and troubleshooted per PAR Springer-Miller SPASoft System. * Contributed to opening the 110 room property with 14 TRs and 40 switches under budget, saving a half-million dollars. Installed and implemented cutting edge technology and in-room automation, for instance Alcatel-Lucent PBX & SIP, Control 4, Bang & Olufsen, iBAHN streaming media, Micros POS, Opera, Intelity iPad and Cisco Meraki.
- 3. Kenny Mok Email: kenny.mok88@gmail.com ▪ Skype:kenny.mok88 Jaslink Solutions LLC Los Angeles, CA 2011 Independent Contractor /Network Engineer As an independent Network engineer, was tasked to integrate, install, upgrade, and project various boutique hotels. Contract job led to a full time position with Hotel Bel-Air and the Dorchester Collection. Installed and maintained pre-opening and opening phases of the hotels technology and communication installation specializing in procurement, budget, contract negotiations, vendors schedules, implementations, financial databases and training. was Wholly responsible for technical support operations in high-volume, 24x7 environment, coordination of technical issues involving network and switches, hardware, software applications, and telecommunications. Shepherd University Los Angeles, CA 2011 -2012 Instructor / Dean of Information Technology Lectured credit courses of Network Engineering, (Subject Code: BIT314) Network Administration, Certified Courses for CCNA (Cisco Certified Network Associates) and Introduction to Computer & Internet Security, (Subject Code: BIT340). Kind3Com, Inc. Los Angeles, CA 2010-2012 Independent Systems and Network Consultant Designed and installed network systems and servers for new data centers. Maximized performance of data-center operation according to the variable customer requirement by leading technical design, planning, implementation, performance tuning, and recovery procedures; included FCOE, SPB, TOR. Serving as a subject matter expert in system administration for complex operating systems. Calmtel USA, Inc. Multiple Properties, March 2004 – 2009 Voice and Data Systems Engineer Fairfax, VA, Los Angeles, CA, New York Provided telecommunications and data networking solutions including MVNO with KDDI, Long Distance, VoIP, and Calling Card by using the technologies while promoting convenience and simplicity in the current complicated product lines by exceeding customers’ expectation through the friendly multilingual customer care, competitive price and integrated services. Pilot Research Associates, Inc. Fairfax, VA, January 2000 - 2003 Network System Engineer As a lead communication engineer, analyzed, designed, developed, implemented and tested Data and Voice Network Management System for multiple clients of the company. As a project manager, designed and created Auto Call Routing System. Daewoo Electronics Co., Ltd Seoul, Korea 1997 - 1999 Research and Development Engineer As a research and development engineer, developed, installed, tested, analyzed, and operated Video Conferencing
- 4. Kenny Mok Email: kenny.mok88@gmail.com ▪ Skype:kenny.mok88 systems over multi-bandwidth ISDN to emerging company’s global executive operations and installed the systems in France, U.K., and USA. Designed and developed, and demonstrated DVB/DSS system. EDUCATION Hongik University, Seoul, Korea Bachelor of Science in Electrical Engineering (B.S.E.E), 1996 CERTIFICATIONS Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Control4 Hospitality Systems (2014) TRAINING Internet Security Systems (Barracuda, Juniper, 2013) Windows Exchange Server Administration (2012) Fundamentals of Enterprise Wide Infrastructure (2011) ARCHIEVEMENT Team Member of the Quarter Award Third Quarter, 2013 (Beverly Hills Hotel and Bungalows) 3 Times Nominated as the team member of the quarter award for 2012 and 2013. TECHNICAL EXPERTISE Microsoft Windows Server 2003, 2008, 2010, Exchange Server, Active Directory, WSUS, SOPHOS, Symantec Backup Exec 2012, HP Autoloader. Cisco WLC 5508, Cisco Aironet 1232AG & LWAPP 1142N, Cisco Routers and Switches (2951,2811,2851,3750G,3750X,4506E,2960), Cisco Network Assistant, Cisco Secure Access Control 1121, Cisco Telepresense (EX60, EX90, MX300), Juniper Firewall SSG-550, Barracuda Webfilter 410, OPManager, MRTG, WireShark.
- 5. Kenny Mok Email: kenny.mok88@gmail.com ▪ Skype:kenny.mok88 Alactel-Lucent OmniVista 8770 Server, IP Touch Phones (4018, 4068, 8082). Control 4(2014-2015), MediaBox Hospitality, Micros POS, OPERA, iBAHN Media. Black Berry Enterprise Server, VM Ware, Virtual Box, Ubuntu, Microsoft Windows 7, 8, Mac OS, iPAD, iTouch, iPhone, Android.