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- 1. Outtnding care always News about Kingston General Hospital – Outstanding care, alwaysTM Coming up Out t nding care always Free staff relaxation massages: Drop by the Occupational Health, Safety and Wellness office on Armstrong 1 for a free massage from Trillium College students between 9 a.m. and 4 p.m. on a number of select Sundays between now and June. Massages will last 15 minutes and will be done over clothing. Visit KGH Today for more details. Weight Watchers at Work: Weight Watchers uses the latest scientific thinking to help people lose weight in a sustainable way. Here at KGH, a trained Weight Watchers leader will provide experienced guidance at weekly meetings and you will now get 20 weeks for the price of 16. The meetings will be held on Tuesdays at noon starting on April 12 and will run until August 23. Visit KGH Today or www.kghwellness.ca for details. Thai Yoga Massage: This is a form of massage where one is guided through a series of passive yoga stretches while the instructor provides gentle hands-on touch. Drop by the Burr 1 Conference Room on Wednesdays at 5:30 p.m. starting on March 30. The cost is $10 per class. New Library Services tools: KGH is trying out a new point-of- care tool on our Library Services page on our intranet. It's called UpToDate and there are surveys on the page where you can share your feedback. Visit KGH Today for more details. March 29, 2016 volume 6, issue 12 New TV screens installed around KGH Screens to display a mix of helpful information and ads It’s not just better lighting and the colourful new paint on the walls catching peoples’ attention these days around KGH. You may also have noticed the new TV screens that have been installed in several strategic locations, including waiting rooms and busy lobbies. The screens are part of a partnership with a company called Creative Display Technology and each is programmed to show a blend of local and national advertisements, along with some special messages created by KGH. In some locations there is a second screen that streams the CBC News Network for people to watch. “We are always looking for new ways to communicate with our patients, families and other visitors and this is a great new tool we can use to share helpful information in a timely way,” says Theresa MacBeth, Director of Strategy Management and Communications. “Along with our KGH information, the screens will also show approved advertisements that might be of interest to our visitors. This will generate thousands of dollars in revenue that we can then apply to patient care.” Patient Experience Advisors have been engaged in the process by pre-approving categories of ads that are appropriate for all audiences inside KGH. The screens are now up and running in six busy locations around the hospital, including the Abramsky main lobby near the Tim Hortons outlet, and another near the entrance to the Atrium cafeteria on Davies 0. Three more locations are in the Burr wing, with screens in the Burr wing lobby, the Cancer Care Clinic waiting room, and the Radiation Treatment waiting room. The remaining set of screens is in the waiting room of our Emergency Department. These screens were installed in 2014 as part of a pilot project to see how the technology could be best put to use in one of our busy waiting rooms. “We have created special screen messages to answer some of the common questions people may have while waiting in the ED, including information about how patient flow works in our area and about some of our specialty programs,” says Damiano Loricchio, Project Manager in the The screens in our Emergency Department waiting room helped pilot the project for KGH. ED. “As another example, there is also information on what patients should do if they begin to feel worse which has been helpful for patients and staff.” Continued on next page...
- 2. KGH This Week is published by the KGH Strategy Management and Communications department. We value your input. Please send us your story ideas and comments. We reserve the right to edit and print contributions as space and time permit. We will not knowingly publish information that is incorrect, misleading or violates KGH policies. All material is subject to copyright and may not be reproduced without permission. KGH This Week is distributed within KGH and some of the stories are shared through our news and information site, www.KGHConnect.ca. We are a community of people dedicated to transforming the experience of our patients and families through innovative and collaborative approaches to care, knowledge and leadership. Contact: KGH Strategy Management + Communications Nickle 2, 76 Stuart Street, Kingston, Ontario K7L 2V7 Editor-in-Chief: Peter Jeffrey Phone: 613.549.6666 ext. 4873 Email: kghthisweek@kgh.kari.net KGH this week Kingston General Hospital is committed to being an environmentally responsible organization. KGH This Week is printed on 100% post-consumer recycled Rolland Enviro 100 PC paper. New TV screens installed continued.... New inter-hospital shuttle service ready to roll starting in April A new shuttle will begin making the rounds between KGH, Hotel Dieu Hospital and Providence Care. Our contract with McCoy to provide the inter-hospital shuttle service is coming to an end and a new shuttle operated by our security service partner G4S will be taking its place starting on Friday, April 1. With the change in providers also comes a change in the vehicle that will be driving the loop all day. Instead of the mini-bus, the new shuttle will be an eight- seat passenger van. “We looked at the amount of people riding the shuttle on a daily basis and found that it was usually more empty than full,” says Brenda Conway, Manager of Emergency Management, Parking and the Security Operations Centre. “We decided that a smaller vehicle would be more economical and would work well for our purposes. However, people who park at St. Mary’s of the Lake and take the shuttle to KGH each morning may want to leave a little extra time as we expect that to be the busiest time of the day for the new shuttle.” The shuttle’s schedule will also change as of April 1. It will now be providing 15 minute service between all three hospitals, which will mean less wait time and more convenience for shuttle riders. It will begin running at 6:35 a.m. each morning and will run through the Team prize winners As part of the engagement survey, teams with high participation rates were entered into a draw and prizes are now ready to be handed out in five categories. Small teams (0 to 15 people) • Oncology Medical Physics • Infection Control Mid-size teams (16 to 30 people) • Clinical/Business Information Systems • Central Processing Services Mid-size teams (31 to 49 people) • Plant Engineering Maintenance Services • Social Work • Performance Management Patient Safety Medium-size teams (50 to 100) • Clinical Labs Group 2 – Blood Bank, Chemi • Kidd 7/MSSU/Endoscopy Large teams (100+ people) • Cardiac Sciences Unit • Intensive Care Unit Congratulations to the winners! ¤ day until 6:20 p.m. It will arrive in 15 minute intervals at each of the following stops: • Stop 1: Providence Care - St. Mary’s of the Lake site • Stop 2: KGH - Armstrong wing • Stop 3: KGH - Watkins wing • Stop 4: HDH - Urgent Care Centre • Stop 5: KGH - Burr wing People travelling to Providence Care should catch the shuttle at the new Burr wing stop. The Burr wing stop replaces the old George Street/Stuart Street stop to help relieve traffic congestion at the busy intersection. For more information about the changes to the shuttle service, or to see the new schedule, visit KGH Today. ¤ A more economical eight-seat passenger van will be replacing the existing McCoy mini-bus service to all three hospitals. When it comes to creating new messages for the screens, the Strategy Management and Communications department will be managing the process to ensure the information displayed will be of interest to our patients, families and visitors and to ensure it is properly branded and easy to read and understand. If you have any questions about the new screens, contact the KGH SMC department via email. ¤