Kingston Final
- 1. Kingston Work Experience NIVEEN PRABU
- 2. Overview - Week 1 Monday - HR Induction - I learnt what the HR department does(managing the employees at Kingston) Inside Sales - It was very interesting to see the company's average revenue for each day and building my knowledge around exchange rates which I learnt during my A Level Economics course. MIS Support - Helping Wei with issues with printers and computers, he also showed me the server room and explained the back-up generator which was very intriguing Tuesday - TS - Bala gave an insight into what Technical Support does and showed how RMA, CS and Ts all work together for certain cases Channel Marketing - Debbie gave me a list of websites(partners) to check whether the microDuo 3C had been added as it was a fairly new product Wednesday Credit Control - Abdul allowed me to scan cash receipts from HSBC which allowed me to improve my IT skills RMA - I was given an overview of what RMA does and I was taken to RMA receiving in the warehouse to see what they do at the warehouse. I had the chance to see counterfeit item, it was very interesting to see the very small differences between the genuine and fake products.
- 3. Overview - Week 1 Thursday - GA - Gary took me over to Building B and gave me a tour of the warehouse, he also explained security measures put in place to protect staff and the products Order Processing - Jennifer gave me a pile of invoices which had to be stamped and enveloped to be sent off, Jennifer also gave me more invoices which had to be scanned which was similar to what I did with Abdul on Wednesday allowing me to further improve my application of I.T Friday - Accounts Payable - I was filing documents under each business' names which was relatively easy because the filing cabinet was very organized. I was also allowed to write some checks which was very exciting for me because it was the first check I wrote TS - I was given an insight into how a computer works which I got to build myself(very intriguing). Patrick also introduced the HyperX Cloud I and II to me, he also allowed me try it on(it was very comfortable) Customer Service - Elie allowed me to listen in to a live call from a French customer
- 4. Overview - Week 2 Monday - R&D - Ryan showed me around the lab where products are tested and also told me how Kingston sells its products through distributors(Hammer in the UK) TS - Rino gave details about each of the HyperX products and he also allowed me to put a 'predator' memory inside a computer Tuesday - Consumer Markets Group - Christie told me how Kingston work with Amazon and explained the costs for promotion on the Amazon website Marketing - Christoph gave me a number of tasks such as updating information from the website onto a word document
- 5. Overview - Week 2 Wednesday - Planning - Anna told me what planning do and how sales work with them. Pete took me over to the warehouse in A and we moved some parts which were not selling to be repackaged to be used MIS - Dhiren and I went down to the warehouse where one of the printers weren't working, before going down Dhiren downloaded the firmware update for the printer. We also replaced one of the old monitors with a new one Thursday - Compliance - Precie checked all of the first aid, burn, emergency response kits in all of the buildings which are checked every quarter. TS - Bala allowed me to install Windows 7 Enterprise software onto the test computer on his desk. We then headed over to the training room where Alisha and Nadine were going to have their Wireless Reader session. Kevin then told me how to install a SSD onto a computer using BIOS and the CD provided with the SSD. Friday - Digital Marketing - Chloe told me how Kingston work with Google to advertise their focus products and gave me details on pay per click. PR - Andrea told me what PR do and how they work with Marketing and R&D Reception - I looked at the Reception Manual which has all the instructions for Karen
- 6. My experience at Kingston My experience at Kingston was very positive and valuable, I learnt a lot about different departments. It was very interesting to see how a company works. I met new people who were very welcoming and nice. It was nice to meet people from all around the world as Kingston promote cultural diversity.
- 7. Learning Experience I also improved upon several skills such as application of IT, application of numeracy, literacy, business and customer awareness, team working and self management. Application of IT - I used Microsoft Excel, Microsoft Word, Kingston Scan numerous times throughout the two weeks Application of Numeracy - I was dealing with a lot of numbers when it came to cash receipts and invoices Literacy - I had to read specifications for USB drives in order for me to update information(capacity, form factor, etc.) Business and customer awareness - Most of the departments were dealing with businesses and customers as this is important to keep a strong brand image as well as generating a high revenue. Team working - It was interesting to see how CS, TS and RMA all work together to deal with certain customers
- 8. Most Interesting Experience Tech Support - It was very interesting to see how a computer works as we use it almost every day. I learnt about the components required for a computer to work and Bala gave me the chance to put all the components(memory, SSD, DVD drive, CPU, graphics card, etc.) on to the motherboard. Rino also gave me details about each of the HyperX products where it was fascinating to see the differences between the HyperX products and the standard.
- 9. What you have learnt about yourself ? What I learnt about myself that will help me in future employment is that I am a good listener and good with numbers. I moreover learnt that I will need to improve my communication skills as I am a quiet person. Communication is essential to almost every occupation and is something I definitely have seen an improvement in since the beginning of my two weeks. It is something I will be working on in the near future.
- 10. Future Work experience at Kingston has definitely given me ideas as to what I would like to do in the future. I found Sales and Accounts Payable interesting and I would love to go in to one of these fields. I would like to study either Economics or Accountancy at a Russel Group University.
- 11. Thank you for the opportunity you have given me to find out what is involved in a global company. Thank also for the time and effort you have committed to help me make the most out of my time here at Kingston. Thank you to all of the staff who gave up their time to give me an understanding of what they do.