knowledge Byte -IT change management
- 1. Moh!t Nikam
- 2. AGENDA WHAT IS IT CHANGE MANAGEMENT ? BENEFITS OF IT CHANGE MANAGEMENT TYPES OF CHANGE HOW IT WORKS? CERTIFICATIONS Q & A
- 4. BENEFITS OF IT CHANGE MANAGEMENT • Implement changes more quickly • Track the progress of changes to your IT infrastructure • Make your IT Change Management process more transparent, improving communication with stakeholders • Easily trace the roll-out of any changes if something goes wrong • Improve cost estimate for any proposed changes
- 5. TYPES OF CHANGE • Standard changes. These are changes to a service or to the IT infrastructure. Here, the implementation process and the risks are known upfront. These changes are managed according to policies that an IT organization already has in place. An example of a standard change: installing a new printer, or software on a laptop. • Normal changes. These changes have to go through a change process before they can be approved and implemented. If they are high-risk, a change advisory board* decides whether they will be implemented. A normal change could be moving a new development project into production, or adding a new server. • Emergency changes. These are changes that must be performed as soon as possible. An example of an emergency change: having to fix a security breach that requires a patch to a large number of workstations.
- 8. HOW DOES CHANGE MANAGEMENT RELATE TO ITIL? In the ITIL framework, or Information Technology Infrastructure Library, Change Management is part of the Service Transition lifecycle stage. This is one of the five lifecycle stages of the ITIL framework. Service Transitions help your organization plan and manage the change of state of a service in its lifecycle