Knowledge Management at HSBC
- 1. KNOWLEDGE MANAGEMENT at To be the Leading International Bank Ruchika Malik E-40
- 2. About HSBC HSBC "Hongkong and Shanghai Banking Corporation") was founded in the former British colony of Hong Kong on 3rd March 1865 It is a British multinational banking and financial services company headquartered in London, United Kingdom but founded in China It is the world's third largest bank by total assets HSBC is organized within four business groups: Commercial Banking; Global Banking and Markets (investment banking); Retail Banking and Wealth Management; and Global Private Banking HSBC has around 6,600 offices in 80 countries and territories across Africa, Asia, Oceania, Europe, North America and South America, and around 60 million customers The HSBC Group scraped their previous advertising tagline "The World's Local Bank” as part of a global brand strategy to – “To be the Leading International Bank”
- 3. Knowledge Management in HSBC HSBC is a banking giant which gives significant importance to local as well as financial knowledge in the organization It believes in reviving its knowledge management strategies to accommodate new tools and technologies KM initiatives undertaken by HSBC range from Knowledge audits to knowledge capture projects to ensure efficient knowledge transfer The value placed by the organization on its knowledge based assets, skills and resources helps in increasing the potential effectiveness of the employees
- 4. KM Initiatives at HSBC HSBC Sharepoint- A common platform to share information and knowledge across various domains in the form of presentations, documents and excel sheets Client Vision- A global integrated tool to record client details and deals i.e- any data related to the client MyLearning- Platform for taking various business sessions, tutorials, e- classes and web conferencing HUB- Platform to access the mutest details available with respect to a client such as daily transactions, agreements etc HSBC Sametime- A platform for all HSBC employees to stay connected informally. This has the same role as that of a messenger.
- 5. Strategies to Improve KM KM Training Programs Communities of Practice Seminar SeriesKnowledge Mapping New Technology Systems Domain the sphere of knowledge and expertise held by members Practice the common set of frameworks, ideas, and tools members share in their work context Community relationship, affinity, and the sense of belonging among members
- 6. Tools and Techniques used for Continuous Improving Knowledge audits To analyze the knowledge gap within the organization and help in aligning all the strategies with the business objectives Knowledge Café An initiative to foster an open and creative discussion amongst the employees for exchanging views, ideas and opinions Peer assist To gather insight from different departments and teams for a new project or activity. This helps in building a knowledge base thus, helping save time and money
- 7. Benefits of Integrating New KM Techniques Increased organization productivity and efficiency Internal and external customer satisfaction Knowledge sharing and skill development Competitive advantage Consistency in the work and results across various divisions Total quality management Faster and cost saving delivery Client collaboration
- 8. THANK YOU