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- 1. 4/21/2016 1 KnowmoreADAPT MORE. EXPERIENCE MORE. ACHIEVE MORE. USER PERFORMANCE SOFTWARE SOLUTIONS www.knowmore365.com
- 2. 4/21/2016 2 About Knowmore Knowmore, a French software publisher, brings digital and transformation together to improve enterprise user performance and engagement with a hands-on practical experience and business efficiency on strategic applications such as ERP, CRM, HCM and HRIS. For over 15 years, the company trains, assists and supports learners throughout their transformation to create value and deliver significant improvements in value and performance for greater business efficiency. Today, more than 1 million users around the world use Knowmore’s learning solutions when changing I.S, deployments or updates of critical applications at Fortune 500 companies, especially in the banking, insurance, defense and aerospace, telecom and public sectors; and strategic partnerships with consulting companies. Knowmore's mission is to provide the world's best software solution for ‘Augmented User Experience’ and optimizing business efficiency across complex customer-centric organizations, and thus providing a better customer experience. TRAINING & USER PERFORMANCE SOLUTIONS FOR STRATEGIC ENTERPRISE APPLICATIONS We believe in ‘AUGMENTED ENTERPRISE SOFTWARE USERS’
- 3. 4/21/2016 3 Knowmore Customers More than 1,000,000 End-Users Worldwide
- 4. 4/21/2016 4 USER GUIDANCE & PERFORMANCE PLATFORM SECURED KNOWLEDGE MANAGEMENT PLATFORM ENTERPRISE APPLICATION SIMULATION PLATFORM K-NOW, INTELLIGENT DIGITAL COACHING SOFTWARE User Performance. Smart Guidance.
- 5. 4/21/2016 5 Optimum User Performance. Smart Guidance. K-Now is an Intelligent Digital Coaching software that instantly guides your people to perform more.… Need to KNOW more? How can I create a New Sales Opportunity from my key account? >
- 6. 4/21/2016 6 K-NOW, A GPS and a Digital Coaching for any Enterprise Software Think of it like a GPS, but instead of giving driving directions, K-Now smartly guides users every step of the way in real time at the point of need on a real enterprise application Our tool detects the user’s position to provide just-in-time, just enough information, guidance and warnings
- 7. 4/21/2016 7 Why use K-Now? Increased User & Business Performance • Rapid Employee Training (Onboarding Times) and Software Adoption • Increase Revenue and User Adoption • Improve the User - Customer Experience • Reduce Business Disruptions, Human Errors & Support Costs One of the places where real life learning takes place is in the workplace, “on the job”. K-Now enables your business to perform more by powering up your teams to successfully complete their online tasks. Click Here Would you like to know more on Opportunity Dashboards? >
- 8. 4/21/2016 8 K-Now, Intuitive Context-Intelligent Editor Software We inform users with targeted and relevant real-time Push Messages Push Information on policy & process changes automatically to end users with the context of executing a specific business process Balloons, Alerts, Pop-ups & Pop-ins, Custom Icons INFORM USER GUIDE USER MONITOR USER ENGAGED USER AUGMENTED USER
- 9. 4/21/2016 9 K-NOW Smart Services : Discover our Module-Rich Tools • We provide optional modules for multi-guidance step-by-step tour, user tracking and real innovative value-added smart custom services Context-Sensitive User Guidance Module Step by step guidance, better recommendations and predictions of needs that can be made & target and relevant real-time support GUIDE USER MONITOR USER ENGAGED USER User & Behavioral Analytics Module Step by step guidance, better recommendations and predictions of needs that can be made & target and relevant real-time support Data Value-Added Push Marketing Module Empower advanced selling (push marketing and sales), support, training and improved user experience AUGMENTED USER Data Value-Added Gamification & Collaborative Module by Liking & Incentives
- 10. 4/21/2016 10 Knowmore Customer Testimonials : What Customers Say … No More Frustrating and Boring Training Tutorials More Clear Step by Step Guidance More Great Smart Digital Coaching to End Users with an Increase in User Adoption and Data Accuracy ‘Orange Group realizes higher levels of Business Performance from their customer support workforce! Thanks to K-Now, it removes the barriers to entry related to software migration and training and thus, increases user productivity while reducing training time and costs.’ More In Work Performance Support
- 11. 4/21/2016 11 K-Now, How it works? Step by Step Guidance • Step-by-Step Guidance in order to create your own custom walkthroughs, end-users just have to Click in order to be guided. • The author who creates the guidance messages, can easily create several steps that are strategically to his end-users, he selects the page and each item. • The end-user can view the process, where he is situated, either at the beginning, middle or end, and just has to click to follow the guidance. Need to KNOW more? How can I create a New Sales Opportunity from my key account? >
- 12. 4/21/2016 12 K-Now Demo • K-Now on an online HSBC Enterprise Software • K-Now on any CRM / ERP / HCM enterprise software (SalesForce, …) • K-Now on any Website • K-Now on A Simulated Sand Box Note : Implementing K-Now does not require integration or changes to your software or your website.
- 13. 4/21/2016 13 Thank You & Next Steps… Knowmore Knowmore 1, rue Paul Mazy 94200 Ivry-sur-Seine, France Tel +33 (0)1 46 72 27 03 Fax +33 (0)1 46 72 27 04 www.knowmore365.com @knowmore365 Youtube.com/c/ knowmore365 Knowmore365 Contact us for a demo and we’ll show you how it works! Your Key Contact Geraldine Cabannes, CMO Knowmore Phone : 33 (0)6 86 77 39 21 geraldine.cabannes@knowmore.fr