This document discusses key performance indicators (KPIs) and provides information about creating and using KPIs. It lists different types of KPI materials that are available for reference, including lists of KPIs, performance appraisal metrics, and methods. It also outlines steps for creating KPIs for specific job roles. Common mistakes to avoid when building KPI systems are noted. The document also discusses how to design effective KPIs and provides examples of different types of KPIs such as process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs.