This document discusses key performance indicators (KPIs) and how to develop a KPI system. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining how to measure results for each. The document outlines common mistakes to avoid when creating KPIs, such as having too many, and discusses how KPIs should be linked to strategy and empower employees. Finally, it describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.