KPISOFT CASESTUDY 1 - EPMS
- 3. Performance management issues and challenges Conflict at annual performance evaluation Practice of annual performance evaluation was saddled with integrity issues and conflict leading to attrition of good talents and low performance culture.
- 4. Performance management challenges Workforce performance management disconnected from corporate strategy and metrics: There was a challenge in ensuring performance goals is based on corporate strategy. This disconnect continuously impacted the organization's achievement of its strategic goals
- 5. Performance management challenges Manual performance rating calibration : Manual process of performance calibration was time consuming and counter productive. lack of objective performance visibility and calibration method led to dispute, and subjective judgments
- 7. The solution KPISOFT’s Automated Performance Management Tool: Comprehensive EPM solution enabled to assimilate organizational strategy & objectives to every employee by top-down cascading of KPI’s.
- 8. The solution Every employee had a scorecard linked to organizational goals The entire workforce and business units was able to cascade and translate organizational KPIs and every one had a scorecard. Performance visibility encouraged them to achieve stretch targets.
- 9. The solution Proactive performance reviews KPISOFT’s configurable automated self service review process enabled the organization to conduct regular review to measure their milestone achievements, discover improvements required. The supervisors were empowered identify performance bottlenecks and fix them early
- 10. The solution Holistic evaluation: Integrated 360 competency , technical and behavioral skills in the overall performance evaluation process to measure capabilities that is critical to performance. Identify competency gap and enable identification of development needs of every employee. This feature enables employees to be evaluated in any model including 90, 180 and 360 including external customers and vendors
- 11. The solution Performance rating calibration – KPISOFT suite includes automated rating calibration for all employees based any on criteria of performance benchmark. The HR admin could create infinite number of ranking groups based on selection of grade, position , functional, departmental or any criteria. Its so easy and simplified. The model facilitates final manual rating for each employee based on moderation councils by departments
- 12. OUTCOMES
- 13. Outcome • The initiative created alignment of organizational strategy to employee performance goals • Alignment to organizational goals increased employee morale and motivation • Performance visibility was enabled • One-on-one reviews: Structured and better quality performance evaluation dialogue • Higher morale due to objectivity of performance evaluation and rating
- 14. Outcome • 85% positive feedback in all-employee survey after KPISOFT rollout • Unprecedented employee engagement in improving service delivery • Multi-year industry-leading profitability and enterprise performance since deployment in 2011